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Mistral Internet

63690e5caa6b57ca8f16353eaed6946d

ISP Details
Name	Mistral Internet
Legal Name	This is the legal name of the company or business operator which provides the service under the trading name. Mistral Internet Group Ltd
Company Type	UK Limited Company ( company number: 04272612 )
ISPA Member	ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. Medium
Migration Support	Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity. We recommend you choose an ISP which support both inbound and outbound migration. Inbound and Outbound
Rating	compare this ISP to others
Links	Homepage \| Home Broadband \| Business Broadband \| Complaints Policy

Contact Details
Sales E-Mail	sales@mistral.net
Sales Telephone	0870 493 6620 ( Non-geographic "national" (e.g. 0870) ) Mon - Fri (09:00 - 17:00) \| Sat (closed) \| Sun (closed)
Support E-Mail	helpdesk@mistral.net
Support Telephone	0870 493 6310 ( Non-geographic "national" (e.g. 0870) ) Open 24/7

Package Name	Speed	Setup	Monthly	Quarterly	Yearly
Packages (based on 3 GB transfer) - incl. 17.5% VAT
ADSL Classic Home: Upto 2Mbps	2 Meg	£47.00	-	-	£352.50
ADSL Classic Business: Upto 2Mbps	2 Meg	£47.00	-	-	£1128.00
ADSL Max Home	8 Meg	£47.00	-	-	£564.00
ADSL Max Business	8 Meg	£47.00	-	-	£1410.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution
Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and OTELO are the two approved schemes.
CISAS
OTELO

Network Details
IPv6 support
Multicast support