BT

BT

BT Summary
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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
BT Broadband Unlimited and Weekend Calls **£40 BT Reward Card** 10 Mbps £19.99 £24.99 £299.95
Superfast Fibre Essential Unlimited and Weekend Calls **£60 BT Reward Card** 36 Mbps £9.99 £28.99 £347.90
Superfast Fibre Unlimited and Weekend Calls **£90 BT Reward Card** 50 Mbps £9.99 £31.99 £383.88
Superfast Fibre 2 Unlimited with Weekend Calls **£100 BT Reward Card** 67 Mbps £9.99 £41.99 £503.88
Superfast Fibre Plus with 1GB mobile data **£20 BT Reward Card** 67 Mbps £9.99 £61.99 £743.90
Superfast Fibre Plus with 80GB mobile data **£90 reward card** 67 Mbps £9.99 £89.99 £1,079.86
BT Ultrafast Fibre Plus **£110 BT Reward Card** 145 Mbps £59.99 £54.99 £659.95
BT Ultrafast Fibre 2 Plus **£110 BT Reward Card** 300 Mbps £59.99 £59.99 £719.86
BT TV Entertainment with Superfast Fibre Unlimited Weekend Calls **£90 BT Reward Card** 50 Mbps £29.99 £43.99 £527.88
BT TV Max 4K with Superfast Fibre 2 Unlimited and Weekend Calls **Includes BT Sport + £100 BT Reward Card** 67 Mbps £29.99 £65.99 £791.88
BT Mobile 500MB 4G SIM Plan **£20 reward for existing BT customers** 30 Mbps FREE £8.00 £96.05
BT Mobile 500MB 4G SIM Plan **£20 reward for non BT Broadband customers** 30 Mbps FREE £13.00 £155.95
BT Mobile 3GB 4G SIM Plan **£40 BT Reward Card for BT Broadband customers** 30 Mbps FREE £12.00 £144.00
BT Mobile 3GB 4G SIM Plan **£40 BT Reward Card for non BT Broadband customers** 30 Mbps FREE £17.00 £204.00
BT Mobile 6GB 4G SIM Plan **£60 BT Reward Card for existing BT Broadband customers** 60 Mbps FREE £14.00 £168.00
BT Mobile 6GB 4G SIM Plan **£60 BT Reward Card for non BT Broadband customers** 60 Mbps FREE £19.00 £228.00
BT Mobile 15GB 4G SIM Plan **£70 BT Reward Card for existing BT Broadband customers** 60 Mbps FREE £22.00 £264.00
BT Mobile 15GB 4G SIM Plan **£70 BT Reward Card for non BT Broadband customers** 60 Mbps FREE £27.00 £324.00
BT Business Broadband 17 Mbps £36.00 £14.40 £208.80
BT Business Unlimited Broadband 17 Mbps FREE £22.80 £273.60
BT Business Unlimited Broadband + Phone + UK Calls 17 Mbps FREE £45.48 £545.76
BT Business Unlimited Broadband Premium 17 Mbps FREE £32.40 £388.80
BT Business Infinity 76 Mbps FREE £33.60 £403.20
BT Business Infinity Unlimited 76 Mbps FREE £42.00 £504.00
BT Business Infinity Unlimited + Phone 76 Mbps FREE £51.48 £617.76

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name BT
Legal Name BT Retail
Company Type UK Public Limited Company
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales Telephone 0800 800 150 (Free Call (e.g. 0800)) Mon - Fri (07:30 - 22:00) | Sat (07:30 - 22:00) | Sun (09:00 - 22:00)
Support Telephone 0800 111 4567 (Non-geographic "lo-call" (e.g. 0845)) Open 24/7
Reviews

Disgusted with BT. They have just hiked up theri prices and the service is worse than ever. Fibre cables adorn the poles along the the village but we have not been connected. We are 4 miles from the exchange so our connection is slow and unstable. We have done everything we can to get connected to no avail. As the fibre has been half finished we don't feel like going back to square one and talk about a community programme. Openreach need to put their fingers out and finish what they started.

  • lagalesa
  • 1 day ago

OK when things are fine but worst customer service I have ever come across.

  • tarric
  • 1 day ago

I Get more than the advertised speed!

  • OldFella
  • 1 day ago

broad band appears to slow down over time

  • robinjbest
  • 2 days ago

BT have proved to be reliable and with excellent support....we are way out in the sticks so poor speeds but consistant

  • strayaway
  • 2 days ago

Download speeds are very good at the moment

  • malcolmwh
  • 2 days ago

19.5 / 3.4 should be better... thinking of changing from BT to PlusNet, which has better reports from my neighbours...

  • gwasygog
  • 2 days ago

The basic speed is excellent BUT the customer service is awful.

When they increase the price in September I will certainly be moving. Who to at this time not sure.

  • johnattipton
  • 2 days ago

The speeds are good - when we have a connection, but it keeps dropping out (a BT engineer confirmed that on one day it dropped 500 times - yes 500) Usually just for a couple of minutes, but it might as well not be a connection at all. This has been ongoing since 26 March this year and they still haven’t fixed it.

  • JackieGrebby
  • 2 days ago

Our BT Broadband service is generally reliable and quick. We typically get 69-70 Mbps on our Infinity 2 FTTC service which is pretty good for a small village in Cambridgeshire. Main problem coming up is a big price increase when out current 'deal' ends in September so will probably be switching to another provider. It is a silly situation, I will move to someone else and get a new customer deal for 12 or 18 months, then I switch back to BT because I am now a new customer, I get a good deal. I would happily stay with BT if they just kept their prices 'low' all the time.

  • EtheAv8r
  • 2 days ago

Very expensive now I must consider changing to a better provider. BT are too big and very greasy.
B

  • peterradio
  • 2 days ago

REALLY SLOW SPEED BUT RELIABLE

  • djkriss
  • 2 days ago

After many years of service from BT, I am moving to Sky for my broadband service. Historically, BT were the only provider available to me for fibre broadband but this is not now the case.

Only time will tell if other providers are better than BT, but given a recent extended outage where I had no service (but despite 10+ calls to BT they kept telling me there was no issue!) I then get an email from them telling me they were increasing the price of BT service, which finally 'pushed me over the edge'.

Sure they then offered to half the price of my service when I told BT I was cancelling, but my decision was already made...

  • nprubega
  • 2 days ago

In all the years I have been with BT, I have been generally satisfied but, whenever there HAS been a problem, the "admin" people let BT down: I often think that some of them couldn't organise the proverbial "p!ss-up in a brewery". That said. I have no inclination to leave BT as, by and large, I'm pretty satisfied.
D/L 60+ constant
U/L 18+ constant
Reboots every month or so.

  • lelboy
  • 2 days ago

They are an arrogant and deceitful company who would say and do just about anything to further their own ends. In my immediate area we have been waiting for at least 3 years for them to improve our broadband. All around us are people with super fast broadband. Every time we approach them we get another set of lies. They told us engineers were at wok installing superfast broadbandin early 2015. There latest projected guess is at least 18 months wait and then they may be able to give us a date. Thanks BT/ Openreach. If you didn’t have a monopoly where would you be?

  • johnscarre
  • 2 days ago

we started out at a reasonable cost got conned into signing for 18 months had 2 increases started at 19.79 now 31.99 and still got half my contract to go felt duped will have to go to bitter end and then i am changing to plusnet or post office any body except bt or talk talk

  • Vangellis0
  • 2 days ago

I have always found BT to be more than satisfactory. However over the past few months I have had several to call their customer service department via their online Chat Service on several occasions and have found that the level of English Knowledge (they can speak English but do not seem to know what the words actually mean) is sadly lacking. They do not read your answers fully (I think they must just skim them) and therefore cannot understand what your problem is and keep either asking the same questions or give you advice that has NOTHING to do with your problem. Furthermore they do not appear to be bothered dealing with the real problem but go through various standard procedures such as 'switch off you hub for 2 minutes' or 'what lights are flashing' despite having been informed originally that you had carried out all of these 'problem' solvers. They do not appear to understand that a technically savvy person is talking to them and treat ALL callers as absolute imbeciles. Occasionally you get a good rep but it is a very rare occurrence. Also they will not,despite being asked on multiple occasions, pass you over to either a manager or somebody that speaks English as a native language. In effect BT Customer Service should be renamed BT Customer DISservice!!

  • Stephen_Clayforth
  • 20 days ago

Download speeds are not really fit for purpose at around 8mb.
Support as a business customer has been good but the cost is high

  • rodaleg
  • 23 days ago

I am in the depths of Rural Wales.
For many years I had to use very slow connections, but Superfast Wales deemed our area suitable for FTTP.
The installation by OpenReach was a nightmare, their 'engineer' was clueless and it took several months AFTER the initial "install" for it all to work. The Engineer who finally cracked it was very very good, and went much more than the extra mile to sort it out.

The Service itself is a nominal 70Mb/s, and has proven extremely fast & reliable overall. I watch most of my "TV" via streaming, and this largely works well. At peak times I do suffer drop-outs. These are generally short-lived, but it can (Footie on UHD) be very annoying, if not heart-attack-inducing....

There have been a couple of isolated faults (over 18 months) which have been resolved pretty efficiently by BT. Their staff tend to be very friendly & helpful, though the Billing Department is a shambles.
As with everything BT\OpenReach-related, its a bit pot-luck, so-far I've been reasonably lucky!

I would recommend BT, they're not perfect, and not cheap. The compulsory phone line charge and their POTs charges are iniquitous!
Experience with other ISPs (principally Virgin) shows that BT is no worse, and overall a little better than it is often given credit for.

  • wittgenfrog
  • 25 days ago

Not overly impressed as at busy times our speed is rubbish and our child struggling with playing on the xbox and to be honest its not cheap so maybe a time for a change

  • jshutt
  • 25 days ago

My speed is very slow but it is reliable

  • djkriss
  • 25 days ago

Speeds significantly down over the last six months (25Mb to 16Mb). Should be at least in the low twenties. Would change to Virgin if it was available.

  • otleyj
  • 25 days ago

Fine when things are ok but just pray you never have to cross swords with their "Customer Services" they are the only company that I have ever come across who's default position is it's all your own fault.

  • tarric
  • 26 days ago

Really fed up with BT. They started to lay the fibre cables and never finished the job. We have tried everything including speaking to our MP. We are 4 miles from the exchange and our BB is very unstable. We are a rural community which relies heavily on our Internet connections for shopping,and business and of course leisure.There are times when we are not able to get online at all . This is especially so when the weather is wet, showing that the old copper cabling and its connections have deteriorated markedly.We are 5 miles from the nearest small town and 30 miles from the business centre.We are totally fed up and to cap it all if I telephone BT I am told they can't find any fault almost as though they think I am making it up.

  • lagalesa
  • 26 days ago

Lousy. No concept of customer service.

  • gbichard
  • 26 days ago

Speeds significantly down over the last six months (25Mb to 16Mb). Should be at least in the low twenties. Would change to Virgin if it was available.

  • otleyj
  • 26 days ago

Since we moved here on 22 March this year, our internet connection has been abysmal with it constantly dropping - sometimes every couple of minutes (and back on again for just a few seconds). We’ve had 4 engineers out and each time the fault is signed off even though we are still having problems.

  • JackieGrebby
  • 26 days ago

Whilst the speed up and down is very good every few days the service out for 20 to 30 minutes and it is very frustrating

  • mick4901
  • 26 days ago

Used BT ever since AOL died a death the service has been getting slower and slower bearing in mind i have Infinty. Tech support is a joke stay clear

  • Dazussdj
  • 26 days ago

Other than being very expensive I am unable to find fault with BT broadband, TV, mobile, Though the TV is stupid in comparison to Netflix, NowTV and Amazon Prime all BT films are to be paid for, with one or two exceptions, overall BT is good value very good

  • 333geoff333
  • 2 months ago

I left BT for Rapid Rural after the excellent staff at BT struggled to get a half reliable service out of their aged infrastrucure. The harm this underinvestment has done the economy must be immense.

Rapid RUral supply 80Mbps for a not inconsiderable £42/month, using wireless from the Buckinghamshire county hall to the local church to a dish on the side of my garage. Really good and appropriate for a rural location. Why BT haven't used more wireless for low density areas is beyond me. But THANKS to Rapid Rural for helping bring my IT up to date!

  • breeses
  • 2 months ago

BT Infinity Upgrade

Persuaded by discount offer to "Upgrade" from a 52 Mb/s Infinity which had consistently given speeds of 49 - 51.
New Infinity 2 service, nominally 76 Mb/s' produces download speeds of only about the same as Infinity 1 or slightly less. The upload speed however has increased to about 16-18 Mb/s

In the 6 months since the change BT engineers have visited and checked the installation but have failed to provide any improvement.

As the two services cost the approximately the same I am not inclined to pursue it any further, but I still suspect that an error was made in the setting up of the new service.

  • Glentane
  • 2 months ago

I live in a rural Cumbrian location. BT were bribed by the misgovernment to bring FTTC here, and my broadband went from 2 to 13 and then later to 35 download (although only 1.7 upload). This is excellent performance. However, it is a Market 1 exchange so there is no competition. All monopolies are evil, and BT abuses it's position as monopoly suppler. Their customer care sucks, I hate calling them. If I could change I would, but there is no alternative.

  • TheOldFellow
  • 2 months ago

Bt Customer service is definitely improved and speed for the village is improving

  • djkriss
  • 2 months ago

Speeds good (70 down 18 up) and very reliable, so no opportunity to try out customer servce.

  • Wyton
  • 2 months ago

Oh dear, oh dear. Broadband connection has been dire throughout April and May. BT seem incapable of rectifying our problems

  • JackieGrebby
  • 2 months ago

Constantly drops out when streaming data. Customer service say due to congestion.

  • viccot
  • 2 months ago

Down load speed is around what is promised 75Mbs, up load 18.5Mbs.
Internet been dropping out recently not too much of a problem. Email taking along time to connect to BT server. This is a minor problem, but irritating. Not contacted BT support yet regards these issues.

  • Grumbledene
  • 2 months ago

Great new FTTP connection and separate phone line but problem is imy new numbers already been given to some scammers in Asia (sounds like an Indian call centre) who are constantly ringing to ‘help me fix my ISDN broadband problem’!

Never had this with other providers - Perhaps really bad security/confidentiality somewhere in BT?

  • gmorris4
  • 2 months ago

Every day the signal drops out, I am just not getting value for money

  • buzzer999
  • 2 months ago

Download speeds excellent, as promised.....very near local exchange. UK customer centre in Glasgow very helpful in respect of minor enquiry. I cannot fault the service offered by BT.

  • DAtcheson
  • 2 months ago

My Smart Hub has an ongoing intermittent fault. It keeps glowing Orange which means no internet access. It recovers the connection a few minutes later.
This is highly frustrating when trying to meet deadlines with work emails, or streaming video content.
I have repeatedly reported the intermittent fault to BT. No effective remedy has ever been provided.
I will not renew when my contract ends.

The other annoying thing is when I log in to chat to report faults... every time the chat is ended before my report is resolved. My guess is that the support staff know that Smart Hubs are prone to this fault and have no answer.

  • awordsmith
  • 2 months ago


BT is VERY VERY EXPENSIVE, but I suppose that it is Ok,
The customer service is something else,- it is appalling, I don't think that the people at the call centres. can even read the script in front of them properly, they certainly don't listen to what you tell them. All they want to do is sell unwanted packages of film or sport.
BT is also VERY EXPENSIVE for what it is, I shall seriously consider leaving BT when my contract is up.
It is about time that BT starts to listen to it's customers more, and not it's share holders.

  • peterradio
  • 3 months ago

The download speeds are OK, I would like an improvement but I will have to wait until the area is improved. When I had a problem (physical connection) BT response was very good.

  • Dodgertoo
  • 3 months ago

I have been with BT for 2 years.For most of that time I was perfectly happy.Latterly there have been days when the connection breaks then returns minutes later.I am satisfied now that it has something to do with BT - not my setup. I haven't complained because Virgin have just laid cables in our village and next month I shall change to them. My second complaint about BT is the quasi threatening "Goodbye" emails from them.Frankly they need lessons in customer relations.Consequently if things do not work out with Virgin I will not return to BT under any circumstances.

  • Julius123
  • 3 months ago

Very bad month: it took them two weeks to fix a broadband failure at the exchange! No explanation. Required me to stay in for them on three mornings. Offered £30 compensation.

  • gpatt
  • 3 months ago

We are all, in our village, very fed up with the BB coverage. The speed is mediocre and the connection is very unstable and drops out regularly every day. When phoned on numerous occasions, BT say they can see no problem. I was even told that they don't promise a stable conection all the time !! Openreach has started to erect fibre cables but the job was abandoned last Autumn when they ran out of money. We will probably have to have FTTP as we are 4 miles from the exchange which has already been fibre enabled.

  • lagalesa
  • 3 months ago

My download speed started at 27 and has gradually reduced to around 22 Mbps. This has happened before and it gets fixed then the cycle of decreasing speed repeats. This on a system that has fiber to the cabinet and is capable of delivering 72Mbps.Also when streaming television programs it keeps losing the connection and the stream has to be restarted. Very annoying.

  • viccot
  • 3 months ago

On entering I was aked by BT for a password, which I found very odd. Despite entering my BT password I still could nor access the internet or send e-mails. I contacted BT (faults) and ended up speaking to a man in Dublin!!!! He said there were quite a few problems affecting the internet and my area was one of them. On further checking of the areas I discovered mine had no reported faults. I then went back on to BT and ended up in that wonderful place India!!!!! A Mr Chaterjee was quite helpful and fixed it - or so I thought. He had fixed it to the extend that I could receive e-mails but NOT send them. I then got another Indian man who was worse tahn useless he could fix it at all and didn't seem very knowledgeable. In the end I called in a very good IT friend of mine who eventually managed to fix it. He confirmed it was a BT mistake.

  • tilldiem
  • 3 months ago

would change in a flash if other ISP could give so called super fast broadband in this area. Customer service comes from other side of the world can't understand what they are saying 80% of the time.
Open reach called 6 times and each time they came up with a different reason why I was getting 1-10mbs and paying for 65.
Thanks to a SKY engineer that problem was fixed he came to install sky TV box. Thank you sky

  • cettown6511
  • 3 months ago

would change in a flash if other ISP could give so called super fast broadband in this area. Customer service comes from other side of the world can't understand what they are saying 80% of the time.
Open reach called 6 times and each time they came up with a different reason why I was getting 1-10mbs and paying for 65.
Thanks to a SKY engineer that problem was fixed he came to install sky TV box. thank you sky

  • cettown6511
  • 3 months ago

Poor and costly service.

  • pugwashtizzie
  • 3 months ago

We’ve been here a month, and in that time the connection has been abysmal. A new router has been supplied, but every afternoon the connection continually drops out. BT say they are ‘working on it’ but so far I’m relying on 4G for much of the day.

  • JackieGrebby
  • 3 months ago

I have been with BT over decades - and am generally happy with the service. Most times, when there has been a "glitch", the problem is resolved - but you have to jump through hoops, as the "admin" often leaves much to be desired. That I am still with BT says that I am pretty happy - but there COULD be improvement with their Admin staff.

  • lelboy
  • 3 months ago

On BT Fibre. Netflix drop outs occurring all the time and the same with amazon prime streaming. Advertised as up to 72 it only achieves 27. About 0.5 mile away from the cabinet. Very poor service and complaining achieves absolutely nothing except a threat to charge for a visit if the problem is on the premises. Crap service all round.

  • viccot
  • 3 months ago

I was on standard BT Broadband getting a download speed of around 3.3MBPS. BT told me I could now get BT Infinity at my home. I upgraded, paid the one-off installation fee, agreed to the increased monthly payment, and I now get 1.8MBPS download speed.

When I run the BT speed tester, it either tells me the speed is 2.0MBPS (the minmum BT contracted speed - funny old thing), or fails to provide a speed because the connection is so slow. They have tested my line and declared it fully operational. And because it meets the minmum contracted speed, they won't do anything about it.

Beware of claims from BT about the speed they can offer you.

  • denyer
  • 4 months ago

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