IDNet Summary
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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
ADSL Lite 20 Mbps FREE £19.80 £237.60
ADSL Unlimited 20 Mbps FREE £25.80 £309.60
ADSL Lite + Phone 20 Mbps £90.00 £29.40 £442.80
ADSL Unlimited + Phone 20 Mbps £90.00 £35.40 £514.80
Fibre Unlimited 40/10 + Phone 38 Mbps £90.00 £40.80 £489.60
Fibre Unlimited 55/10 + Phone 52 Mbps £90.00 £43.20 £475.20
Fibre Unlimited 80/20 + Phone 76 Mbps £90.00 £48.00 £576.00
Fibre Unlimited 40/10 FTTP 38 Mbps £120.00 £42.00 £504.00
Fibre Unlimited 80/20 FTTP 76 Mbps £120.00 £45.60 £547.20
Ultrafast Fibre Unlimited 160/30 FTTP 160 Mbps £120.00 £51.60 £619.20
Ultrafast Fibre Unlimited 160/30 GFast + Phone 160 Mbps £120.00 £49.80 £597.60
Ultrafast Fibre Unlimited 330/50 FTTP 330 Mbps £120.00 £120.00 £1,440.00
Ultrafast Fibre Unlimited 330/50 GFast + Phone 330 Mbps £120.00 £67.80 £813.60

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name IDNet
Legal Name Infinity Developments Ltd
Company Type UK Limited Company ( company number: 03105579 )
IPv6 Support Yes
ISPA Member Small
What is this?

ISPA is the Internet Services Providers' Association (, a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales E-Mail [email protected]
Sales Telephone 0800 331 7000 (Free Call (e.g. 0800)) Mon - Fri (09:00 - 17:00) | Sat (Closed) | Sun (Closed)
Support E-Mail [email protected]
Support Telephone 0800 331 7000 (Free Call (e.g. 0800)) Open 24/7

Been with Idnet for almost 15 months and so far I have no complaints.The Couple of times I've needed to contact support they have dealt with the matter efficiently. Not the cheapest I could buy, but I am more than happy to pay the extra for the reliability.

  • maltrab
  • about 1 month ago

First Class ISP on all fronts...

  • azzybaby
  • 2 months ago

Absolutely no trouble. They even phone you to check everything AOK after a query.

  • nosyco
  • 3 months ago

Brilliant service

  • wadec
  • 4 months ago


  • azzybaby
  • 4 months ago

We moved to IDNet about 2 weeks ago and I have been impressed so far. The communication and switchover process was pretty seamless. Phone support to answer my questions was great. The line speed is an improvement on my previous supplier and right at the top end of what is available. So far very happy.

  • headsm
  • 4 months ago

customer service when needed is fantastic

  • wadec
  • 5 months ago

Great reliable speeds and customer support.

  • azzybaby
  • 6 months ago

Our two church locations have used IDNET for several years and we have been very pleased with the result. Technical support and customer service have been first-class. IDNET may not been the cheapest but provides great value-for-money and in our experience a hassle-free life.

  • terryswinn
  • 7 months ago

1st class in every way :-)

  • azzybaby
  • 9 months ago

Excellent ISP.

  • azzybaby
  • about 1 year ago

I found idnet to be very very reliable. Their customer service is 2nd to none. Although a little on the expensive side you really do get what you pay for.

  • about 1 year ago

Always top class service

  • wadec
  • about 1 year ago

We have a great SIM only deal: £5 a month for 2.25 gb 4G plus calls and texts. Reliable. Data is fast. Can roll over data too. Very happy.

  • springnuts
  • about 1 year ago

Good to talk to a person who knows how to help.

I was in shock after I received a phone call asking me if everything was satisfactory after I had raised an issue.
This is the first time I have ever experienced has been promised but never fulfilled.

Trustworthy is not an adjective you associate with Broadband Providers but iDnet, so far, has earned it in my book.

  • nosyco
  • about 1 year ago

Great speed, great reliability, great support, but don't tell anyone...

  • azzybaby
  • about 1 year ago

Been with IDNet a while now and have never had an issue. I have just signed up for their ultrafast service as my cab went live last week. They were very helpful in processing my order and quieries I had. I am willing to pay that bit extra for quality support and a great service.

  • about 1 year ago

Easily the best I have used - I recommend without hesitation, as I know they won't disappoint my friends, family and colleagues.

Fast and reliable, and support (when needed) is quick and smart.

In a crowded, churning ISP market, led by sneaky price-promotions and dogged by poor performance and worse support, IDNET are in another league.

  • gregstewart
  • about 1 year ago

First class ISP but don't let others know. Need to keep them for myself...

  • azzybaby
  • about 1 year ago

First class ISP, great speeds, support and reliability.

  • azzybaby
  • about 1 year ago

I have been online since 1984 and had several ISP's during that time. Having been with iDNet for several years now I can honestly say they have been the best ISP I have been with. Great reliable connection, fast, free customer support line. Well recommended.

  • azzybaby
  • about 1 year ago

IDnet are a breath of Fresh Air. I was almost shocked when I received a call from them to check if my broadband had improved. Service like this is not expensive when you compare it with the angst caused by having to endure 'music' while you waste your life trying to get help from people who read scripts with foreign accents that you cannot understand etc. etc.

  • nosyco
  • about 1 year ago

I've been with at least 5 ISP's in the last 8 months but iDNET is where it stopped. The speed is stable (even at peak hours), the ping is good, the network routing is good and the tech support team are very helpful (not to mention available 24/7).

Many people just look at what speed they can get when choosing an Internet provider, while this is great it's not all that makes a good experience.

The biggest issue with all the other providers I was with was the latency and network routing.
Virginmedia did not offer low latency under any package and their network router was just horrendous. All they cared about was download speed.

FTTC is not available in my area so Talktalk, Vodafone, BT, Plusnet and Sky could not offer me good speeds.

To make it even worse, when my service went live Talktalk, they enabled Interleaving after merely 2 days and was unable to revert this. For 2 weeks running I called tech support and they were unable to revert this because of DLM.
With each and every provider I switched to from there, I pretty much came across the same thing, Dynamic Line Management, Interleaving enabled etc. The only ISP's I have come across so far that were able to turn off interleaving at the customer's request was iDNET and Zen, with turned off your connection would be on a profile commonly known as 'fast path'.

Important of Good Speed (High Bandwidth):
Surfing the internet - The more speed you have, quicker the website will download and display images/images/audio.

Gaming - If you stream while gaming, you need more speed to upload to a streaming service (e.g. Twitch) and there will be less impact on your game if you are multitasking (e.g. listening to music or streaming a movie while gaming).

Skype (Voice/Video calls) - Without good speed, your call is likely to face interruptions or complete call disconnections.

Important of Good Ping (Low Latency):
Surfing the internet - You click a website and immediately it will start loading immediately. (e.g. you click on a search result in google and immediately the next web page will start to load).

Gaming - Your gaming experience will be good because there will be no delay relative to the actions you make on your controller, mouse/keyboard etc.

Skype (Voice/Video calls) - Your call experience will be good because there will be no delay in communication.

While I do that DLM is used to stabilize a lines quality and speeds, even the fastest internet connections can feel slow if you have higher ping, because everything you do online has a delay to it. The higher your ping, the longer it will take to process any action performed on the internet. A good internet connection requires a balance of speed (higher bandwidth) and ping (low latency). Even a slow internet connection can feel fast if you have relatively low latency and this is what iDNET offers.

  • Andre94
  • over 2 years ago

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