Sky

Sky

Sky Summary
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Links Homepage | Home Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Sky Broadband Unlimited 11 Mbps £9.95 £18.00 £216.00
Sky Fibre Unlimited 36 Mbps £9.95 £25.00 £299.95
Sky Fibre Max 63 Mbps £9.95 £27.00 £324.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Sky
Legal Name Sky Broadband S.A.
Also Known As O2 Broadband
BE Broadband
Company Type UK Limited Company ( company number: B- 118.641 )
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Complaints Policy
Contact Details
Sales Telephone 08442 411 818 (Non-geographic "national" (e.g. 0870)) Mon - Fri (08:30 - 23:00) | Sat (08:30 - 23:00) | Sun (08:30 - 23:00)
Support Telephone 08442 411 653 (Non-geographic "national" (e.g. 0870)) Open 24/7
Reviews

There has been a constant "broadband not available at this time" string of messages these past few months. Personally I have been very busy and will be so for the next few weeks. Then I will take positive steps to redress the poor service. I have queried neighbours who also rely on Sky as a b/band provider and they to are tiring of the continuing poor service.

  • rgjones
  • 3 days ago

standard broadband is not reliable - speed (both download and upload) is much lower than my mobile speed

  • Actualiser
  • 4 days ago

Disappointing speed. Sky’s own app offers speed testing but will only state speed is not what it should be and for me to contact them. Presently I cannot give a day for them to attend to send an engineer again. His last recent visit established the speed at the router was at the bottom or below the lowest limit of their claimed fibre optic speed. His suggestion of a faulty router - which has subsequently been replaced by Sky - hasn’t fixed the difficulty. There has been a drop-off in speed since his visit boosted it, with the result that speeds tested through the thinkbroadband speed tester (not recognised by Sky) were 11 - 16Mbps against claimed 27 - 40Mbps. I have been with Sky only 5 weeks. Currently unable to give up the required 1/2 day Monday to Friday to give an Engineer access so am led to believe that there’s no resolution till that happens. Last Engineer’s visit stated all was ok in the house. Frustrated.

  • hamishmacfarlane
  • 5 days ago

My Sky Broadband has been very reliable for years [although very slow] but during the last 3 Months I keep getting various error messages on my browsers when I turn on my Computer all basically stating `No Internet Connection`.

However I had been connected to the Internet because either my Sky TV was on and able to download TV programs or my Amazon Echo - `Alexa` was playing a Radio station on most of those occasions.

I know that those points indicate something malfunctioning with my Computer`s connection to the Internet but nothing has ever been detected during `troubleshooting` a non-connection.

I have tried 3 different browsers each time with a similar Error message on all of them - after a period of time which varies in length from day to day one of the browsers will connect to the Internet - but this can take between a few minutes and an Hour.

This almost daily unreliability is obviously really irritating me but I know from previous experience with `intermittent connection problems` that Sky will not be able to do anything about it.

My download `Speed` is diabolical at approximately only 2.5Mbps which I found out is in `the lowest 1% in the UK` - this has never been any better over the past 10 years.

I don`t live out in a rural area miles away from a B.T. Telephone Exchange - I live in South London only about 1.5 miles from a B.T. Telephone Exchange.

Sky has changed my router a couple of times - I have been on the `Sky Hub` for 5 or 6 years - none of the router changes have ever improved my Broadband download speed.

Chris

  • CHRISMUR
  • about 1 month ago

Just got fibre 40gb download but would have liked faster but not available yet!

  • davekite
  • about 1 month ago

During 2019 there has been an increasing number of 'no internet available' messages on all devices.
Not yet complained but will do later in the day. think broadband message has galvanised me into making the complaint,

  • rgjones
  • about 1 month ago

Having set up my account, with a phone call costing a ridiculous amount, I have just had a price increase of £4 per month, less than two months into contract.
I imagine that Sky already knew of the impending increase at sign up, but their sharp practice reinforces my previous opinion of them(for which I was giving them a second chance).
At the end of contract I will NEVER subscribe to them again!

  • Jimreading
  • about 1 month ago

Worst broadband I’ve ever had, regular dropped connection and no help from Customer Service.
Will be leaving as soon as contract is up.

  • wkdwill
  • about 1 month ago

Sky Fibre
Fast speed
Good customer service
Not as strong for upstairs in house as BT Fibre

  • dickensccrs
  • about 1 month ago

I was on sky’s 40 mb fibre and got 39.9 mb to my router, now I have the free update to there 76 mb fibre I’m only getting 52.3 mb to my router so I think this is very bad as I live only about 1 km from the exchange by road, so the update is pointless it’s lucky I didn’t pay for it. Be carefull when anybody says it’s better to go faster.

  • angusg65
  • 2 months ago

Drops off weekly and the overall speed both up and down line has called since installation very disappointing

  • bryanshutes
  • 2 months ago

My Broadband provider is Sky - I have the `Sky Unlimited` package - unfortunately although there is `No Limit` on what amount that I can download each month there is a Limit on the `Speed` that I get.

Although I live in South East London - less than 2 miles from a BT Telephone Exchange my download speed averages about 2.5Mbps.

I found out that this is `amongst the lowest 1% speeds in the UK` regarding the amount of other UK residents that have a `speed` as low as this - and I live in LONDON !

I have queried this a few times with Sky - on three of those occasions they sent me a new Router - none of these including the existing `Sky Hub` ever improved the Broadband Speed.

The highest that I have ever seen on a Speed Test on here is not much over 3.0Mbps.

When I look at a Broadband Speed Map of my area [including the one on here] EVERY example showing is FAR faster than what I get - not surprising as I am `in the lowest 1% speed in the UK`.

This may irritate some readers but I don`t want to change providers because the 2.5Mbps is just `fast` enough to allow downloading / streaming of Sky TV and for online Shopping / Emailing etc. - but I wanted to let other people know that the `Speeds` quoted by Sky in some areas including SE London in my case are nonsense !

Chris

  • CHRISMUR
  • 3 months ago

Excellent for broadband, but pricy for tv

  • kevinball
  • 3 months ago

Full service as exoected

  • davefangrove
  • 3 months ago

I selected NowTV as provider last December, based on low price and no significant level of 'black mark' reviews. It's been great: speeds as advertised, super stripped-back but effective Web-based service and low price including all-inclusive phone (so none of those annoying monthly bill additions because we forgot and used the land-line outside of weekends, as used to happen with our ee contract).

I'm not sure whether it is related, but we no longer have the regular Netflix buffering problems that we used to have.

TBH, if I'd unferstood that NowTV was a trading style for Sky, I would have avoided it as I prefer not to support Murdoch businesses, but the price and service here is compelling

  • bluesshakeout1
  • 3 months ago

line keeps dropping, together with low speeds for no obvious reason - sky response - not plugged into main socket, so your fault, even though I have had 2 years good service plugged into current socket - no interest in customers = very poor customer service and crap internet.

  • martinbk
  • 3 months ago

line keeps dropping, together with low speeds for no obvious reason - sky response - not plugged into main socket, so your fault, even though I have had 2 years good service plugged into current socket - no interest in customers = very poor customer service and crap internet.

  • martinbk
  • 3 months ago

Simply delighted with Sky as a broadband provider. After 3 dismal years with T***T*** the migration for the landline went like clockwork. There was a hitch with the internet connection, but Sky and BTOpenreach had it sorted in 2 days. Initially I used ADSL broadband, giving a rock steady download at 14 Mbps (which was the best that TT could manage with their 76Mb connection). Now I have upgraded to Fibre Max, and the line has synced at 62876 d/s, and I am getting download speeds between 46 and 58 Mbps. Rock steady connection too.

  • mercb180
  • 3 months ago

Get prety close to advertised speed and quite reliable. It does what it says on the tin

  • butler
  • 3 months ago

I have been having issues with the new sky Q hub which Sky are working to resolve which has quite impressed me, there service is only let down by the speed of the internet into the house which varies but maxs out at 37meg

  • Furballs
  • 4 months ago

SKY fibre broadband has been largely ok but the speed varies quite a lot over a relatively short period of time i.e. a day. It can occasionally sink below 10 mps but generally fluctuates between 20 and 35. I have not had any major issues with disconnections and the SKY hub seems to work pretty well although it certainly does not give the range implied in adverts. All in all, I am happy to stay with this service.

  • philbr
  • 4 months ago

We joined Sky Broadband after a poor experience with BT. BT's call centre was rubbish and every time it was: "Have you plugged the yellow lead into the yellow socket" type questions. They couldn't get Openreach to fix the problem. Sky's customer service was so much better. They understood the problem and realised that I did have some knowledge of what I was talking about. They got Openreach to solve the problem and kept me up dated all the way

  • Roffeywolf
  • 4 months ago

Be Unlimited was a far better service!
With Be Unlimited Down HTTPx1 and Down HTTPx6 always above 15 Mbps
and Upstream always above 1Mbps

Sky 15Mbps 10Mbps and Upstream .60Mbps and sometimes a low a .24Mbps!!!

  • HuntTheShunt
  • 4 months ago

My previous reviews of Sky still stand. Very expensive for a 17GB connection but reliability is great with no dropouts & that's far more important to me so hats off to Sky for that. I'm hoping that Sky will double my speed to about 32GB when mu current contract ends but with no cost increase.

  • ROBERTS
  • 4 months ago

Not impressed with the fact that they seem to block access to some of their Sky TV competitors. Wouldn't use them again for sure (I left after one year with them).

  • davejstephens
  • 4 months ago

TBH, if you are in the FTTC game via Openreach's network, then you are at the mercy of Openreach, and the historical decisions that were made many years ago on how to route telephone cables to distribution points. If only the Post Office Telecoms had decided back in the day to go a different route down one street instead of another then Sky might be getting a better review from me. Instead though, their score is heavily influenced by Sky's inability to influence Openreach over improvements to the network, which in my own case would have meant pushing copper down a shorter router to my telephone pole based distribution point to improve the speed I'm getting from 40mbps/8mbps to closer to the originally advertised 80/20 rate. And that is where the customer is failed by the current copper telephone network. Perhaps I might end up with FTTP soon, apparently G.Fast is a no because of the length of the capable. So, Sky, if you want to improve my lot and keep my custom then by actively seen to get Openreach to review and improve their network platform where it is obvious it can be improved.

  • loaderladdy
  • 5 months ago

Very good, but very expensive. I will consider leaving for a cheaper deal.

  • kwawel
  • 5 months ago

My Sky Broadband `speed` is always below 2.75 Mbps and that has been the same for the 8 years that I have had it.

The actual average `speed` is approx. 2.4 Mbps.

Sky have never been able to increase this - they blame it on my Home being approximately 1.8 Miles from the nearest BT Telephone Exchange.

I can download TV programs in Standard definition but not in High definition - I can use my Computer to access the Internet without too many problems.

My Sky Broadband `Speed` is stated to be `in the LOWEST 1% in the UK` when I have researched the subject - as I live in LONDON I feel that this is absolutely disgraceful !

When I use the ThinkBroadband Broadband Speed Map to look at my local area EVERY example Home shows MUCH higher Speed than I get !

Chris

  • CHRISMUR
  • 5 months ago

The service provided has been excellent. I cannot fault them. Well doen.

  • derekreeves
  • 5 months ago

Since we have been with Sky we have had fantastic service for TV, Broadband and Telephone. They got Openreach to fix the problem BT couldn't get a handle on. Plus you speak to a person who doesn't repeatedly ask you if the yellow cable is plugged into the yellow socket.

  • Roffeywolf
  • 5 months ago

Customer service is not satisfactory via messages as response by the staff is very very slow and takes very long time to resolve the issues

  • dsangh
  • 5 months ago

Not cheap and charges you additional £5 per Month as a punishment for not having their TV box at an extra charge. I'm looking around for another provider....

  • seashore
  • 6 months ago

Reliability is excellent. download speed is nothing to shout about at around 11mbs upload speed poor at .9 mbs they have just raised my monthly payment from £19 to £30 so considering changing to a different supplier. Vodafone is offering me a £21 a month fee with download speed of 35mbs and upload of 10mbs

  • PeterMatchett
  • 6 months ago

Excellent

  • Chelinda
  • 6 months ago

Sky Briadband. I have Sky Q - very reliable,
Swapped 2 years ago from a thoroughly unreliable BT.
Never have any problem

  • MaggieP43
  • 6 months ago

Customer Service is very slow to respond and deal with the problems.
The broadband bandwidth divided between the devices connected to the router, even theough devices off and are not in use.

  • dsangh
  • 6 months ago

My Sky Broadband has been very reliable in terms of it working BUT - I only have download speeds of between about 2.3Mbps and 2.7Mbps - this has been the case for the last 9 Years despite Sky replacing my Router a few years ago with their new `Hub` to `improve your download speeds` - it made no diffeence whatsoever.

My download `speed` averaging about 2.5Mbps is rated as `in the slowest 1% in the UK` by the speed testing facility on this well respected Broadband website.

I can download or watch Videos for example on YouTube but as you will realise because of the lack of download speed it can sometimes take a long time.

There is not really a problem when downloading to my Sky+ HD Box because as you will know a program can be watched from when a small percentage of it has downloaded - the download then continues as you watch.

However although being `in the slowest 1% of Broadband speed in the UK` does NOT make me Happy - I don`t really have any Computing Internet requirements that would make me want to change Broadband providers.

Chris

  • CHRISMUR
  • 7 months ago

So far incredibly impressed by Sky. Been with them just under 2 years now on the Sky Unlimited ADSL2+ service.

I got a good ££ deal and they seem happy to keep extending it each year if I ask, rather than punishing loyalty like some providers.

Sky Hub 2 seems fast and reliable. Connects at faster speed than any of the routers I used with BT or PlusNet and is generally stable, often staying connected for weeks at a time.

Sky haven't even tried to sell me their TV service, which I assumed was the whole reason they do cheap broadband in the first place.

Tech support is staffed by people who seem to know what they are doing technically and they are also polite and helpful.

After the terrible experience I had with Talk Talk, and the mediocre experiences I've had with BT and Plusnet before I moved to Sky, I'm as surprised as anyone, but I wouldn't hesitate in recommending Sky.

  • edbiker
  • 7 months ago

I have not had an issue with Sky's BB connection BUT Sky's pricing structure is far too high with ONLY THIS EXTRA A MONTH & ONLY THAT EXTRA A MONTH. Multiply that ONLY by 12 & you get a serious figure. Films, if that is your thing, are far cheaper & easier to view on NETFLIX!

  • ROBERTS
  • 7 months ago

Very rarely have cause to ask for support but I cannot fault Sky's Broadband at 17kbps which for a copper connection seems about average & have never had a dropout except for the very rare occasion that maintenance is being carried out on their servers at my local exchange in Helston late at night. However having said that I believe it's about time Sky offered a fibre connection at much faster speeds direct into the home at the same price or very close to that of copper. The UK is way behind other countries in the BB speeds being offered & it's about time we caught up!
When compared to NETFLIX I think that Sky have lost out as far as films are concerned as far too expensive & limited with their content so consequently never download films as much prefer Netflix.
I often get offers from Sky for other products or services & it's always ONLY this & ONLY that per month but multiply that by twelve & you soon realise how expensive Sky has become so I will be looking for a reduction in my package price when my current 12 month contract comes to an end for TV, phone & BB if they want to keep my custom!

  • ROBERTS
  • 9 months ago

I have found Sky to be very reliable with no dropouts or slowdowns when I am browsing the internet but I don't watch Sky films as far too expensive as is their whole package so I will be looking for a more economical package when my present contract expires. 17 mbps is about average for copper broadband & it never seems to vary so happy with that but Sky need to start offering fibre broadband into the home at a competitive price which they don't do at present.All broadband providers need to start offering fibre broadband direct to the home at the same price as current copper broadband if we are to catch up with other countries.I think it's a disgrace that the UK is so far behind in this regard. Netflix is far superior for watching films than is Sky so Ifeel they have a great deal to do if they are to remain competitive as people are not fools & not to be hood winked.

  • ROBERTS
  • 9 months ago

I give Sky low rating because they charge customers extra for not having their TV packages. It feels more like a fine and I wonder if this is an illegal charge?

  • seashore
  • 9 months ago

Since Sky took over my service from Be Unlimited my upstream has dropped from 1.00 Mbps to .24Mbps and my down HTTPx1 has dropped from 15.Mbps to 10Mbps.
Oddly Down HTTPx6 is about the same at 15Mbps.

Who can supply the consistency of Be Unlimited now?

  • HuntTheShunt
  • 9 months ago

Great service.i just moved recently and sky did a change over to ym new address without hasssle !

  • marco6969
  • 9 months ago

I have had very few problems with my Sky Broadband but find they are fairly quick with solving them.

  • davell42
  • 9 months ago

Ater years of no problems I was very much a loyal sky customer. Since earlier this year whilst trying to prove a rapidly degrading line I have found out they are just like anyone else. Love to take our money but not so keen on spending it to fix our problems.Even lie to you and change the ball park when it suits them. Just like the rest.

  • billdornan
  • 10 months ago

Sky has been ultra reliable for the 18 months since we have been with them. Last Friday, we had the first outage of Broadband and phone. We were advised by email from Sky and an explanation that engineers were already working on the problem. This was followed in due course by a notification that all was well, and an apology for the disconnection. Now that is service, a supplier that keeps you informed and speedily corrects the inevitable occasional technical hiccup.

  • MaggieP43
  • 10 months ago

Sky has been ultra reliable for the 18 months since we have been with them. Last Friday, we had the first outage of Broadband and phone. We were advised by email from Sky and an explanation that engineers were already working on the problem. This was followed in due course by a notification that all was well, and an apology for the disconnection. Now that is service, a supplier that keeps you informed and speedily corrects the inevitable occasional technical hiccup.

  • MaggieP43
  • 10 months ago

Costly and increasing prices

  • seashore
  • 11 months ago

I have been very impressed with Sky since I moved to them. They have excelled in customer service and reliability of their provision both speech and broadband.

  • derekreeves
  • 11 months ago

Sadly sky's router is the worst i've ever had, the 4 lan ports are only 300mbits so useless for use with any nas. leaving sky was an absolute nightmare.
unhappy with price jump at end of contract, i downgraded to standard bb, from fibre, after been offered a "special deal" from "retention" over the phone, only to realise that a flyer which came in the post that same day, was cheaper. so much for the "special deal". so i decided to cancel and move to plusnet withn 5 mins. was then told on phone that i needed to wait till bb went live, then after 30 days i could cancel. So i was denied any cooling off period. i refused to accept this, but because plusnet could not take over the line till sky released it, i was helpless. i'll never ever buy sky products in the future.

  • forrozza
  • 11 months ago

Sky Fibre Unlimited -
When I first switched to Sky, my download speeds were roughly between 19 and 21 Mbps and the upload speeds were typically between 7 to 9Mbps. These speeds far exceeded my former ISP, (BT)which was simply dreadful coupled with pathetic customer service, so I was reasonably happy. However, these figures are miles away from the speeds stated on my contract which were, "a Guaranteed Minimum Access Line Speed of 34.9Mbps".
Unfortunately, things have not remained so good. Now I'm getting substantially slower speeds. Download anywhere between 6 to 15Mbps and uploads are typically at 2 to 7Mbps.
It'll be time to change when my 12 months contract is up.
I will be contacting Customer Services and will do another review depending on the outcome of that exercise.

  • fastlemon
  • 11 months ago

My broadband seems to be getter and slower and slower. Past experience suggests there's little point in trying to call them and get an answer. Firstly it takes too long and secondly you just get fobbed off.
Best to change provider when the current commitment expires

  • IanGeale
  • 11 months ago

TBH Sky’s support has been great, they’ve worked with Openreach to try and cure my Broadband problems, but all the effort is to no avail. Would any other ISP have done any better, probably not, but perhaps BT may have. That’s only because the underlying infrastructure is originally BT’s.
I moved to my house and BT’s dsl checker site... https://dslchecker.bt.com/ was telling me I could expect up to 80Mbps down and 20Mbps up. To be honest, the up speed is as important as the down speed to me, in these days of Cloud technology. It started off at 52Mbps. I waited 10 days for stabilisation. I then had my first encounter with Openreach. Theyttested stuff, there was a small improvement in speed. It eventually went into reverse. As a Sky Fibre Max customer my 30 days to get out of the contract had run out. Still didn’t hit the 55Mbps they said they could deliver. Now, months later, my line has ‘settled’ at 39Mbps down and 9Mbps up. BT’s DSL checker is now more accuratel too. I suspect because I was the main VDSL customer in the street. It is a Virgin Cable area too. Also had another Ooenworld visit, again to no improvement.
So, as such, Sky’s support has been great, always polite and helpful. But I’m 15Mbps below my target speed of 55 Mbps. Sky could work with Openworld to cure the ills of the whole street, but that’s never likely to happen. If only the cable to my DP had come from the other direction up the street, then I’d likely be sat on a minimum 60Mbps, as that direction is closer to the DSLAM. But there’s not a hope in hell of that happening. So, sadly Sky, the reliability of the line, and my overall satisfaction of the service is at best average. That might seem unfair but thems the shakes.

  • loaderladdy
  • 11 months ago

Recently switched to Sky after seeing the good guaranteed minimum speed they were advertising. What a mistake. The speed is actually a third of the guaranteed minimum when tested with OpenReach wholesale speed checker. To add insult to injury their engineer failed to turn up for an arranged appointment to look at this problem and they have just advised me that my monthly payment is going up by double the rate of inflation. I cannot help but think that all their sales promotions are one big lie to get people to switch.

  • jhardman
  • about 1 year ago

All systems working well for me

  • davefangrove
  • about 1 year ago

Hopeless customer service. Sky prefer to spend hours on the phone to the customer repeatedly 'testing' things like the router and the NTE and faceplate rather than actually get Openreach to fix the problem which every bit of formal testing showed to be outside the premises and between 100 and 300m from the end point. It took nearly a complete year for Openreach to properly fix a simple intermittent connection issue in a cabinet. At least ten site visits in total. Up time of a broadband connection would be less than 20 seconds, repeating for days at a time, the voice circuit so noisy it was unusable for MONTHS. Only one person employed by Openreach properly investigated every joint in that range - they fixed the problem in less than 10 minutes and that includes at leadt five minutes driving to and from the cabinet.

Openreach are rubbish, but Sky really couldn't give a stuff.

  • M100
  • about 1 year ago

I have not experienced any problems with my Sky connection at any time. Customer Service are always very helpful on the rare occasions that I contact them. My only gripe is that they are quite expensive & whenever they offer new 'add-ons' it's always ONLY this & ONLY that per month but they stay shy of telling you the annual cost which can add up to a lot of money over 12 months. Also NETFLIX is far better & a lot cheaper than Sky's films package & with a greater content & mostly in 4K.

  • ROBERTS
  • about 1 year ago

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