Sky

Sky

Sky Summary
Ratings starstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Sky Broadband Unlimited 11 Mbps £9.95 £18.00 £216.00
Sky Fibre Unlimited 36 Mbps £9.95 £25.00 £299.95
Sky Fibre Max 63 Mbps £9.95 £30.00 £360.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Sky
Legal Name Sky Broadband S.A.
Also Known As O2 Broadband
BE Broadband
Company Type UK Limited Company ( company number: B- 118.641 )
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Complaints Policy
Contact Details
Sales Telephone 08442 411 818 (Non-geographic "national" (e.g. 0870)) Mon - Fri (08:30 - 23:00) | Sat (08:30 - 23:00) | Sun (08:30 - 23:00)
Support Telephone 08442 411 653 (Non-geographic "national" (e.g. 0870)) Open 24/7
Reviews

Not cheap and charges you additional £5 per Month as a punishment for not having their TV box at an extra charge. I'm looking around for another provider....

  • seashore
  • about 1 month ago

Reliability is excellent. download speed is nothing to shout about at around 11mbs upload speed poor at .9 mbs they have just raised my monthly payment from £19 to £30 so considering changing to a different supplier. Vodafone is offering me a £21 a month fee with download speed of 35mbs and upload of 10mbs

  • PeterMatchett
  • about 1 month ago

Excellent

  • Chelinda
  • about 1 month ago

Sky Briadband. I have Sky Q - very reliable,
Swapped 2 years ago from a thoroughly unreliable BT.
Never have any problem

  • MaggieP43
  • about 1 month ago

Customer Service is very slow to respond and deal with the problems.
The broadband bandwidth divided between the devices connected to the router, even theough devices off and are not in use.

  • dsangh
  • about 1 month ago

My Sky Broadband has been very reliable in terms of it working BUT - I only have download speeds of between about 2.3Mbps and 2.7Mbps - this has been the case for the last 9 Years despite Sky replacing my Router a few years ago with their new `Hub` to `improve your download speeds` - it made no diffeence whatsoever.

My download `speed` averaging about 2.5Mbps is rated as `in the slowest 1% in the UK` by the speed testing facility on this well respected Broadband website.

I can download or watch Videos for example on YouTube but as you will realise because of the lack of download speed it can sometimes take a long time.

There is not really a problem when downloading to my Sky+ HD Box because as you will know a program can be watched from when a small percentage of it has downloaded - the download then continues as you watch.

However although being `in the slowest 1% of Broadband speed in the UK` does NOT make me Happy - I don`t really have any Computing Internet requirements that would make me want to change Broadband providers.

Chris

  • CHRISMUR
  • 2 months ago

So far incredibly impressed by Sky. Been with them just under 2 years now on the Sky Unlimited ADSL2+ service.

I got a good ££ deal and they seem happy to keep extending it each year if I ask, rather than punishing loyalty like some providers.

Sky Hub 2 seems fast and reliable. Connects at faster speed than any of the routers I used with BT or PlusNet and is generally stable, often staying connected for weeks at a time.

Sky haven't even tried to sell me their TV service, which I assumed was the whole reason they do cheap broadband in the first place.

Tech support is staffed by people who seem to know what they are doing technically and they are also polite and helpful.

After the terrible experience I had with Talk Talk, and the mediocre experiences I've had with BT and Plusnet before I moved to Sky, I'm as surprised as anyone, but I wouldn't hesitate in recommending Sky.

  • edbiker
  • 3 months ago

I have not had an issue with Sky's BB connection BUT Sky's pricing structure is far too high with ONLY THIS EXTRA A MONTH & ONLY THAT EXTRA A MONTH. Multiply that ONLY by 12 & you get a serious figure. Films, if that is your thing, are far cheaper & easier to view on NETFLIX!

  • ROBERTS
  • 3 months ago

Very rarely have cause to ask for support but I cannot fault Sky's Broadband at 17kbps which for a copper connection seems about average & have never had a dropout except for the very rare occasion that maintenance is being carried out on their servers at my local exchange in Helston late at night. However having said that I believe it's about time Sky offered a fibre connection at much faster speeds direct into the home at the same price or very close to that of copper. The UK is way behind other countries in the BB speeds being offered & it's about time we caught up!
When compared to NETFLIX I think that Sky have lost out as far as films are concerned as far too expensive & limited with their content so consequently never download films as much prefer Netflix.
I often get offers from Sky for other products or services & it's always ONLY this & ONLY that per month but multiply that by twelve & you soon realise how expensive Sky has become so I will be looking for a reduction in my package price when my current 12 month contract comes to an end for TV, phone & BB if they want to keep my custom!

  • ROBERTS
  • 5 months ago

I have found Sky to be very reliable with no dropouts or slowdowns when I am browsing the internet but I don't watch Sky films as far too expensive as is their whole package so I will be looking for a more economical package when my present contract expires. 17 mbps is about average for copper broadband & it never seems to vary so happy with that but Sky need to start offering fibre broadband into the home at a competitive price which they don't do at present.All broadband providers need to start offering fibre broadband direct to the home at the same price as current copper broadband if we are to catch up with other countries.I think it's a disgrace that the UK is so far behind in this regard. Netflix is far superior for watching films than is Sky so Ifeel they have a great deal to do if they are to remain competitive as people are not fools & not to be hood winked.

  • ROBERTS
  • 5 months ago

I give Sky low rating because they charge customers extra for not having their TV packages. It feels more like a fine and I wonder if this is an illegal charge?

  • seashore
  • 5 months ago

Since Sky took over my service from Be Unlimited my upstream has dropped from 1.00 Mbps to .24Mbps and my down HTTPx1 has dropped from 15.Mbps to 10Mbps.
Oddly Down HTTPx6 is about the same at 15Mbps.

Who can supply the consistency of Be Unlimited now?

  • HuntTheShunt
  • 5 months ago

Great service.i just moved recently and sky did a change over to ym new address without hasssle !

  • marco6969
  • 5 months ago

I have had very few problems with my Sky Broadband but find they are fairly quick with solving them.

  • davell42
  • 5 months ago

Ater years of no problems I was very much a loyal sky customer. Since earlier this year whilst trying to prove a rapidly degrading line I have found out they are just like anyone else. Love to take our money but not so keen on spending it to fix our problems.Even lie to you and change the ball park when it suits them. Just like the rest.

  • billdornan
  • 5 months ago

Sky has been ultra reliable for the 18 months since we have been with them. Last Friday, we had the first outage of Broadband and phone. We were advised by email from Sky and an explanation that engineers were already working on the problem. This was followed in due course by a notification that all was well, and an apology for the disconnection. Now that is service, a supplier that keeps you informed and speedily corrects the inevitable occasional technical hiccup.

  • MaggieP43
  • 6 months ago

Sky has been ultra reliable for the 18 months since we have been with them. Last Friday, we had the first outage of Broadband and phone. We were advised by email from Sky and an explanation that engineers were already working on the problem. This was followed in due course by a notification that all was well, and an apology for the disconnection. Now that is service, a supplier that keeps you informed and speedily corrects the inevitable occasional technical hiccup.

  • MaggieP43
  • 6 months ago

Costly and increasing prices

  • seashore
  • 7 months ago

I have been very impressed with Sky since I moved to them. They have excelled in customer service and reliability of their provision both speech and broadband.

  • derekreeves
  • 7 months ago

Sadly sky's router is the worst i've ever had, the 4 lan ports are only 300mbits so useless for use with any nas. leaving sky was an absolute nightmare.
unhappy with price jump at end of contract, i downgraded to standard bb, from fibre, after been offered a "special deal" from "retention" over the phone, only to realise that a flyer which came in the post that same day, was cheaper. so much for the "special deal". so i decided to cancel and move to plusnet withn 5 mins. was then told on phone that i needed to wait till bb went live, then after 30 days i could cancel. So i was denied any cooling off period. i refused to accept this, but because plusnet could not take over the line till sky released it, i was helpless. i'll never ever buy sky products in the future.

  • forrozza
  • 7 months ago

Sky Fibre Unlimited -
When I first switched to Sky, my download speeds were roughly between 19 and 21 Mbps and the upload speeds were typically between 7 to 9Mbps. These speeds far exceeded my former ISP, (BT)which was simply dreadful coupled with pathetic customer service, so I was reasonably happy. However, these figures are miles away from the speeds stated on my contract which were, "a Guaranteed Minimum Access Line Speed of 34.9Mbps".
Unfortunately, things have not remained so good. Now I'm getting substantially slower speeds. Download anywhere between 6 to 15Mbps and uploads are typically at 2 to 7Mbps.
It'll be time to change when my 12 months contract is up.
I will be contacting Customer Services and will do another review depending on the outcome of that exercise.

  • fastlemon
  • 7 months ago

My broadband seems to be getter and slower and slower. Past experience suggests there's little point in trying to call them and get an answer. Firstly it takes too long and secondly you just get fobbed off.
Best to change provider when the current commitment expires

  • IanGeale
  • 7 months ago

TBH Sky’s support has been great, they’ve worked with Openreach to try and cure my Broadband problems, but all the effort is to no avail. Would any other ISP have done any better, probably not, but perhaps BT may have. That’s only because the underlying infrastructure is originally BT’s.
I moved to my house and BT’s dsl checker site... https://dslchecker.bt.com/ was telling me I could expect up to 80Mbps down and 20Mbps up. To be honest, the up speed is as important as the down speed to me, in these days of Cloud technology. It started off at 52Mbps. I waited 10 days for stabilisation. I then had my first encounter with Openreach. Theyttested stuff, there was a small improvement in speed. It eventually went into reverse. As a Sky Fibre Max customer my 30 days to get out of the contract had run out. Still didn’t hit the 55Mbps they said they could deliver. Now, months later, my line has ‘settled’ at 39Mbps down and 9Mbps up. BT’s DSL checker is now more accuratel too. I suspect because I was the main VDSL customer in the street. It is a Virgin Cable area too. Also had another Ooenworld visit, again to no improvement.
So, as such, Sky’s support has been great, always polite and helpful. But I’m 15Mbps below my target speed of 55 Mbps. Sky could work with Openworld to cure the ills of the whole street, but that’s never likely to happen. If only the cable to my DP had come from the other direction up the street, then I’d likely be sat on a minimum 60Mbps, as that direction is closer to the DSLAM. But there’s not a hope in hell of that happening. So, sadly Sky, the reliability of the line, and my overall satisfaction of the service is at best average. That might seem unfair but thems the shakes.

  • loaderladdy
  • 7 months ago

Recently switched to Sky after seeing the good guaranteed minimum speed they were advertising. What a mistake. The speed is actually a third of the guaranteed minimum when tested with OpenReach wholesale speed checker. To add insult to injury their engineer failed to turn up for an arranged appointment to look at this problem and they have just advised me that my monthly payment is going up by double the rate of inflation. I cannot help but think that all their sales promotions are one big lie to get people to switch.

  • jhardman
  • 8 months ago

All systems working well for me

  • davefangrove
  • 8 months ago

Hopeless customer service. Sky prefer to spend hours on the phone to the customer repeatedly 'testing' things like the router and the NTE and faceplate rather than actually get Openreach to fix the problem which every bit of formal testing showed to be outside the premises and between 100 and 300m from the end point. It took nearly a complete year for Openreach to properly fix a simple intermittent connection issue in a cabinet. At least ten site visits in total. Up time of a broadband connection would be less than 20 seconds, repeating for days at a time, the voice circuit so noisy it was unusable for MONTHS. Only one person employed by Openreach properly investigated every joint in that range - they fixed the problem in less than 10 minutes and that includes at leadt five minutes driving to and from the cabinet.

Openreach are rubbish, but Sky really couldn't give a stuff.

  • M100
  • 8 months ago

I have not experienced any problems with my Sky connection at any time. Customer Service are always very helpful on the rare occasions that I contact them. My only gripe is that they are quite expensive & whenever they offer new 'add-ons' it's always ONLY this & ONLY that per month but they stay shy of telling you the annual cost which can add up to a lot of money over 12 months. Also NETFLIX is far better & a lot cheaper than Sky's films package & with a greater content & mostly in 4K.

  • ROBERTS
  • 8 months ago

Add review