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Parts of two Welsh communities get fibre based broadband for first time

Tuesday 02 September 2014 11:05:48 by Andrew Ferguson

The pace of delivery of fibre to the cabinet services in Wales is increasing and while it is easy to criticise the technology choice it is unlikely that a similar pace could have been achieved if a pure FTTP roll-out was being followed.

Two of areas where people are getting fibre based broadband (FTTC in these cases) are Mostyn and Rhosllanerchrugog which are both in North Wales. What the Welsh project forgets to include in its release is the details of which cabients are now live, but with a little work we have that information.

  • Mostyn: Cabinet 5 went live during August. Other cabinets are expected to go live in the future and rumours abound of native FTTP for some parts of the port.
  • Rhosllanerchrugog: Cabinets 1, 3, 10 and 16 have all gone live between the middle of August and now, more cabinets are to follow.

For those not aware of how to check if they are connected to one of these cabinets, the BT Wholesale checker and a telephone number is the most accurate check. If a telephone lookup fails (and it will for TalkTalk and Sky customers) then an address check using your postcode and house number are the next best option.

"Superfast fibre broadband has the power to transform the way we do business, the way we keep in touch, how we access entertainment and how we use public services.

The Superfast Cymru programme is probably the most ambitious in the UK. We aim to reach 96% of properties by the end of Spring 2016 making fibre available to more people more quickly than the rest of the UK. The residents and businesses in Mostyn and Rhosllanerchrugog are the latest to benefit.

Wales will not just become one of the most connected countries in the world by 2016 – it is going further, faster and quicker in reaching this ambitious goal."

Deputy Minister for Skills and Technology, Ken Skates

The reason Wales is deploying so fast is that it is having to play catch up, and there will a good number of premises in Wales where while FTTC may boost speeds it will not always be a guaranteed superfast service they receive. We have seen claims that where FTTC is being delivered an average speed of 61 Mbps is the result so far, we will in the next few weeks put that claim to the test.

BT Unlimited ADSL2+ Broadband for £8 per month during minimum term

Monday 01 September 2014 18:50:49 by Andrew Ferguson

While lots of people may not like BT Consumer much for the recently announced voice line rental price rises that take effect on 1st December 2014, the provider is not holding back in trying to attract new customers. The latest wave of offers which expire on 8th September 2014 are:

  • Unlimited ADSL2+ broadband for £8 per month over the whole 12 month minimum term contract plus an £80 Sainsbury's Gift card. If you stay after the 12 month minimum term the price rises to £16 per month.
  • £150 Sainbury's gift card on TV bundles, 12 month contracts on ADSL2+ or 18 months on Infinity/TV bundles. Unlimited ADSL2+ with free Youview box is £13 per month (normal monthly price is £18, there is also a TV activation fee of £35).

Voice line rental via BT Consumer is a requirement for these products and the current price is £15.99 per month, rising £16.99 on 1st December 2014. Line rental saver at £159.84 per year is available.

Broadband and phone line is almost like car insurance, in that to get the best deal you need to be prepared to switch at the end of each minimum term contract, or by doing nothing accept the standard pricing.

FTTC self-install gets the full commercial launch tick on 29th September

Monday 01 September 2014 16:53:11 by Andrew Ferguson

Self install FTTC broadband has been a hit with many people as they don't need to be home on the day of activation and providers like BT, Sky and TalkTalk have embraced it with all-in-one VDSL modem/router combinations. The success is marked by Openreach taking off the market test wrapper to commercially launch the service at the end of September 2014.

The PCP Only aspect in the Openreach briefing refers to the fact that an engineer still needs to go your green street cabinet to move your wiring so that it goes via the fibre cabinet and for that they charge £49+VAT. Fortunately for most people this charge is spread out across the 12, 18 or 24 month contracts and for providers this was a welcome reduction compared to the £92 charge to bring an Openreach modem to the home, or £99 to also connect an ISP router. The competition to poach FTTC customers should have increased in July when migration costs dropped from £50 to £11 too.

There will be those still keen to get the best possible speed from their new VDSL2 connection, and the wide spread availability of Openreach FTTC faceplates means that while microfilters are the easiest option those wanting the best possible speeds can easily fit the same faceplate as the engineers. The VDSL faceplate fits the exact same way as the older I-Plate. The VDSL faceplate removes the broadband signal from the extension wiring which can slow down speeds and supports a dedicated data extension via IDC connectors on the faceplate.

Self install has actually become so common that there are reports of engineers now being surprised when they turn up to an install on a provider that should actually be a full engineer install with supplied Openreach modem.

EU proposals to make 700MHz band ready for wireless broadband in 2020

Monday 01 September 2014 13:55:17 by Andrew Ferguson

Ofcom has been working towards the shift of Digital TV and wireless microphones out of the 694 MHz to 790 MHz (700 MHz band) area for some time and the latest report from Pascal Lamy to the EU outlines what could happen across the EU.

  1. Repurpose 700 MHz band for wireless broadband, with a time window of 2020 plus or minus two years. This is believed to be long enough to allow for minimal cost to broadcasters and people who will upgrade from old DTT kit that does not support lower bands over time.
  2. Ensure stability of regulation for the remaining 470 MHz to 694 MHz for broadcasters and reject any plans to use frequency in this block for mobile broadband.
  3. Re-visit the way that the spectrum is being used in 2025, and thus be ready to take account of changes e.g. broadcast TV has naturally moved to IPTV delivery over fibre based services.

For UK broadcasters none of this should be a surprise, Ofcom has consulted on this exact topic for some years now, and as Ultra HD starts to become more interesting (oddly during the World Cup stores tried to sell TV sets on support of UHD, even though no football was broadcast in UHD) the reality that DTT may not be up to the task will become more of an issue. Ofcom has suggested that a single multiplex that can transmit 20 to 30 SD channels might only manage 1 UHD channel using MPEG4 or two or three channels using the more efficient HEVC system.

The much complained about move of BBC Three to an IPTV only channel in 2015 will be a key test for the UK market. The move was said to be a money saving exercise by the BBC, but by experimenting with the generation who are hooked to being connected 24/7 it will prove a real world test of whether IPTV is mainstream or not in the UK.

The appeal of the 700 MHz band to mobile broadband services is that has much better reach and penetration into buildings, combine that with improved efficiencies that 5G is promising and while we will not see 10 Gbps to our mobile phones we may see some interesting innovation e.g. a FreeView set-top box with built in 5G modem that picks up the big five terrestrial channels over the old fashioned aerial and the other channels delivered over IP multi-cast or full on demand IPTV.

Broadcast TV is far from dead, but the masses of channels down an aerial era may be ending, with just the key channels broadcast over free-to-air radio spectrum and the second tier channels living a free-over-IP life.

Cornwall pushes closer to fibre based broadband for 95% target

Monday 01 September 2014 13:15:30 by Andrew Ferguson

Cornwall was the first part of the UK to get underway with an intervention programme to boost the coverage of fibre based broadband and holds the crown as the County with the highest proportion of FTTP coverage. The Superfast Cornwall project has hit its own goal of 90% with access to FTTC or FTTP broadband and is working towards a goal of 95% (NOTE: the coverage level at superfast speeds will be lower than these figures).

Ten new communities were announced at the end of August that will benefit from further roll-outs of fibre based broadband.

  • Badgall, Laneast, St Clether and Tregeare are all on the Piperspool that is offering FTTC from three cabinets, these communities appear to be served by Exchange Only lines currently, so will welcome the boost in speeds that will be gained from a FTTC roll-out, or maybe FTTP if the costs are within budget.
  • Nancledra, is on the Cockwells exchange and it is very likely this work will be to bring FTTC to properties served by cabinet 81 on that exchange.
  • Philleigh, Polhendra, Trethewell, Trewithian and Rosevine are all on the Portscatho exchange and it looks like once more this is work to bring a fibre based service to communities currently served by Exchange Only lines.

One of the reasons Cornwall has a high proportion of FTTP in its roll-outs is that if the project had stuck with a fully FTTC based roll-out it would probably have only managed a figure of 70% with access to superfast type speeds. The story in Cornwall is far from complete, there is a new project in the planning stages to address the final 5% and it will be interesting to see how that is accomplished technologically compared to the Westminster plans for the final 5%.

York one step closer to broadband heaven

Monday 01 September 2014 10:24:27 by Andrew Ferguson

A milestone has been declared as passed in York as the number of premises with a fibre based service available from Openreach has passed the 75,000 premise mark.

York may have around 77,000 homes, but the key point is that this figure includes businesses too of which York has around 8,200, so roughly this means that 88% of York has access to an Openreach fibre based service. The number with access to fibre will be higher as there is around 39% of York homes that can get Virgin Media cable services, and fibre based coverage goes higher still since CityFibre and its FTTP network is available to businesses across York (80% of York businesses within 200m of the FTTP network).

The latest cabinet to go live was behind the York Railway Museum and is cabinet 89 (on the York exchange) at the junction of Leeman Road and Garfield Terrace, and was deployed as part of the commercial roll-out. Of the 75,000 Openreach premises passed, 65,000 are via the commercial programme and 10,000 part of the BDUK North Yorkshire project.

2015 will be interesting as the CityFibre, Sky, TalkTalk FTTP trial is set to take place covering some 20,000 homes using micro-trenching to roll-out fibre direct to each home and there is no way that cannot overlap either the FTTC or Virgin Media networks in York now. It will be very interesting to see how Sky and TalkTalk compete, since while a small group may chew your right arm off for bragging rights to get access to ever faster broadband for the vast majority the speeds of FTTC and Virgin Media are more than enough.

The roll-out of Openreach fibre based services across York is not complete, we know of 3 or more cabinets with FTTC on the way, but this still leaves around 27 smaller cabinets with no service and some Exchange Only lines.

The fibre battle for York is not going to be won on the speed or quality of the competing networks but simply on the price and slick sales patter. CityFibre surely cannot survive another FTTP roll-out with a low number of customers like in Bournemouth, operating in the council/SME sector is a very different environment to the consumer arena. Price wise if the FTTP service from Sky and TalkTalk is not significantly cheaper than their FTTC offerings it will not sell and seeing FTTP with faster than FTTC speeds too at under £20 per month would be a real shocker. The people it will most likely see buying the service are the 5 to 10% who get slower speeds than they want from FTTC, but that sort of take-up level makes FTTP expensive to roll-out.

Free broadband offers at Sky but do not forget line rental

Friday 29 August 2014 10:10:53 by Andrew Ferguson

Sky generally changes its offers weekly, and this week brings forth a gravity defying range of offers.

Bear in mind that for any of the broadband offers voice line rental at £15.40 per month (inclusive calls to landlines at weekends) is required.

  • Free broadband for 12 months if you join Sky as a new broadband and phone customer. Includes a £100 M&S voucher and if you take the voucher and line rental into account the monthly price over the 12 months is £7.07/month. At the end of the 12 month minimum term the broadband price rises to £7.50 per month. Existing standalone Sky broadband customers who are out of contract may want to contact Sky to see if a deal can be negotiated.
  • The discount for taking Sky TV, or the penalty for not taking it depending on your viewpoint appears to have vanished for new customers, since the standard price if you take TV or don't take a TV package is £7.50 per month.
  • Existing Sky TV customers taking broadband from Sky for the first time, have a fairly standard £3.75 per month for 12 months (12 month contract) offer running, but there are hints that for those that call the number on the Sky website a better offer may be possible.
  • For those new customers taking the complete bundle of TV, broadband and phone the main offer is 25% off the price of the TV package and free broadband for 12 months and £75 of credits to your bill. This applies to the Original, Variety, Family and Movies bundles.
  • The Sports and Complete Bundle are still running with the two years free broadband offer, stacked alongside the 25% off the TV package for 12 months and £75 of credits into your Sky account.

IPv4 exhaustion leads to Relish using CGNAT

Wednesday 27 August 2014 11:39:53 by Andrew Ferguson

Relish has started to provide a fast broadband service in the parts of London where it is most needed in the last few months and its use of 4G LTE combined with a home router and scooter delivery is making it popular in the parts of London where people are finding it difficult to get good speeds.

One aspect of the service has recently come to light and that is that the service uses Carrier Grade NAT (CGNAT), as a way to share a limited number of IPv4 addresses between the users of a service. CGNAT is not new, in fact for mobile broadband it has been common for some years, and BT Consumer and PlusNet have both ran trials of CGNAT to evaluate it as a stop gap solution before more widespread IPv6 adoption takes place.

"Due to the global exhaustion of legacy IP addresses (IPv4) ISPs around the world have been forced to implement CGNAT solutions to enable a single IP address to be shared by many customers – this is becoming increasingly common.

We have implemented a solution used by many network operators and ISPs for fixed and mobile services. This was tested extensively prior to launch using a range of applications including online gaming with no issues reported. We do acknowledge that it is difficult to test every scenario that may exist in every application and as a result we are going to release a block of public IPv4 addresses to our consumer customers. This will be subject to some qualifying criteria and an additional monthly fee. These will be available from the 1st September via our customer care teams.

As a longer-term solution we are implementing a project to allow customers to use IPv6 addressing."

Will Harnden – Marketing Director

The vast majority of broadband users are not going to be aware of CGNAT and while NAT on consumer routers can break some applications the carrier grade version is much better at ensuring problematic protocols are handled sensibly.

The news that Relish is working on a paid option for people to have a public IPv4 address is welcome and may make life easier for some home workers and offices where the Relish wireless router has replaced their fixed broadband. Of course long term once IPv6 is more widely adopted this problem of limited IP ranges goes away.

The 4G LTE service sold by Relish is advertised as up to 50 Mbps and certainly we are seeing people getting those sorts of speeds, below is a comparison of the median speeds for Relish users compared to all other broadband connections in the three London Boroughs where most of the Relish coverage is located.

Speed test results for Relish compared to everyone else
Authority Relish Median Download Speed Relish top 25% percentile Download Relish Median Upload Speed Others Median Download Others top 25% percentile Download Others Median Upload
Tower Hamlets London Borough 16.8 Mbps 27.3 Mbps 3.3 Mbps 15.4 Mbps 32.2 Mbps 1.2 Mbps
City of Westminster 21.5 Mbps 35.9 Mbps 1.2 Mbps 13 Mbps 25.3 Mbps 1 Mbps
City and County of the City of London 17.7 Mbps 23.2 Mbps 3 Mbps 14.7 Mbps 38.9 Mbps 2.7 Mbps
Combined London Region
(Others figures top 25% is high from Virgin Media and FTTC coverage in the suburbs of Greater London)
18.9 Mbps 23.6 Mbps 2.1 Mbps 21.5 Mbps 47.7 Mbps 2.7 Mbps
NOTE: Relish is available outside the three named Boroughs but not enough data was available to make a comparison, hence the combined London Region.

The figures may not look too exciting to those who regularly see 60 to 100 Mbps speeds every day, but without the tie to a fixed landline and unlimited usage which is hard to find via mobile 4G tethering they have a sizeable market and impossible for £20/month. The focus in London has been the slow speeds in the City of London and Relish do offer a real opportunity to get speeds well beyond those that people with long ADSL2+ lines as their only option can currently get.

We have been chasing this story for a week or so and hope to have pricing information soon on public IPv4 addressing and have improved the auto detection of Relish customers on our speed test so that more results can appear on our maps and in our data analysis.

Update Friday 29th August We have been informed that the price for a static public IPv4 address will be £10/month. The testing of IPv6 addresses is underway and we believe we have seen some of these tests on our speed tester too since Relish launched.

Obviously £10 per month for an IPv4 address may seem a lot but when the basic service is £20 per month with no voice line rental payment needed, the total price is still not unreasonable particularly as download and upload speeds from fixed line services are so patchy in areas like Westminster and the City of London.

Shorwell plays host to first gap funded cabinet on Isle of Wight

Wednesday 27 August 2014 10:28:59 by Andrew Ferguson

The last of the first phase of BDUK projects has now started to deliver with orders now being accepted for properties connected via cabinet 4 in Shorwell (Brightstone exchange) on the Isle of Wight.

"This will make a massive difference for both myself and my wife. We are big internet users and this will enable us to work far faster and more efficiently. “As well as the major work benefits for both of us it will also be a great help with everyday things such as streaming television programmes and online shopping, as well as booking holidays and family history research. It will also be a real help with contacting our children on the mainland and relatives overseas."

David Lumley, lives in Shorwell and works from home one day a week

The cabinet serves some 240 residents and businesses. Of course we can expect lots of complaints that FTTC does not deliver the same speed to everyone, that said it was clear from day one that the sum of money offered by the Government and the number of premises to be covered meant that FTTH was never going to be the dominant technology. What the projects are achieving is a widespread baseline service and looking at it positively, if there is real demand for FTTH type speeds there is scope for others to roll-out the competing infrastructure.

On the Isle of Wight the intervention hopes to bring fibre based broadband to an extra 20,000 properties beyond the existing commercial roll-outs, and our own estimate is that 89% of the island should get access at speeds of 30 Mbps or faster (rising to 91% at 24 Mbps. This figure will be higher once Wight Cable coverage is accounted for, but no data is forthcoming to allow this to be added to the calculations. The project is aiming for 95% of the island to have access at superfast speeds, which seems perfectly possible and we will keep tracking and refining our figures in an attempt to make sure projects do deliver what they say on the tin.

Poll Results: What the public wants from Universal Service Commitment

Tuesday 26 August 2014 17:21:48 by Andrew Ferguson

We first ran a poll to look at what people wanted from a broadband Universal Service Commitment some five years ago and the results from the 2014 poll are in.

The broadband speed people want in the USC
Five years of public opinion on USC broadband speeds

The 2014 results show some increase in the number picking 50 Mbps as their target speed for the USC, which suggests that for next year we should consider adding some more intermediate speed points to get a better feel whether its a gradual shift, or people are really wanting and needing 50 Mbps as a matter of course.

The poll results show what broadband campaigners have been saying for a long time, that the current 2 Mbps USC that is set to be delivered by 2015 or 2017 depending what day of the week it is, is out of date and unlikely to satisfy the public. The fact that people have voted for something in the 20 Mbps area is possibly because once you can stream two or three HD videos most households are happy with the speed of their broadband. A basic 2 Mbps service should run some limited video streaming and be sufficient to pay our tax bills and file any Government paperwork.

Willingness of people to pay for better USC broadband speeds
Poll Results on paying for USC broadband speeds
Whether people will change provider to chase better speeds
How willing people are to switch provider to get better guaranteed speed

The responses to the two supplementary questions show little variation from year to year too. The continuing pressure from TalkTalk to see the wholesale cost of Openreach GEA-FTTC reduced has some support with very few people it seems willing to pay the highest prices to double their speeds. The number willing to change provider to chase guaranteed speeds is encouraging and suggests there is scope for a provider to win market share by providing what people want speed wise if the price is right.

We do not believe there is any chance the Government is going to change the 2 Mbps USC, the public policy steam roller is trundling along with the main focus on the superfast broadband coverage targets and some experiments to see how much it will cost to get superfast to the final 5% and thus tick the EU Digital Agenda box of 30 Mbps for all by 2020.

If demand for broadband speeds continues to grow as some predict it might be interesting in 2020, since we should all have connections perfectly capable of sending off our tax forms and paying congestion charges and the local economies will have largely benefited from the predicted boosts to the economy faster broadband brings, thus spending more may bring little benefit in terms of economic growth. Will there be the stomach for public money to be spent on improving broadband further once again, or will we be left facing the whims of the commercial market, that in Europe has many cities with vastly higher speeds than the UK is planning to provide.

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