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Free broadband offers at Sky but do not forget line rental

Friday 29 August 2014 10:10:53 by Andrew Ferguson

Sky generally changes its offers weekly, and this week brings forth a gravity defying range of offers.

Bear in mind that for any of the broadband offers voice line rental at £15.40 per month (inclusive calls to landlines at weekends) is required.

  • Free broadband for 12 months if you join Sky as a new broadband and phone customer. Includes a £100 M&S voucher and if you take the voucher and line rental into account the monthly price over the 12 months is £7.07/month. At the end of the 12 month minimum term the broadband price rises to £7.50 per month. Existing standalone Sky broadband customers who are out of contract may want to contact Sky to see if a deal can be negotiated.
  • The discount for taking Sky TV, or the penalty for not taking it depending on your viewpoint appears to have vanished for new customers, since the standard price if you take TV or don't take a TV package is £7.50 per month.
  • Existing Sky TV customers taking broadband from Sky for the first time, have a fairly standard £3.75 per month for 12 months (12 month contract) offer running, but there are hints that for those that call the number on the Sky website a better offer may be possible.
  • For those new customers taking the complete bundle of TV, broadband and phone the main offer is 25% off the price of the TV package and free broadband for 12 months and £75 of credits to your bill. This applies to the Original, Variety, Family and Movies bundles.
  • The Sports and Complete Bundle are still running with the two years free broadband offer, stacked alongside the 25% off the TV package for 12 months and £75 of credits into your Sky account.

IPv4 exhaustion leads to Relish using CGNAT

Wednesday 27 August 2014 11:39:53 by Andrew Ferguson

Relish has started to provide a fast broadband service in the parts of London where it is most needed in the last few months and its use of 4G LTE combined with a home router and scooter delivery is making it popular in the parts of London where people are finding it difficult to get good speeds.

One aspect of the service has recently come to light and that is that the service uses Carrier Grade NAT (CGNAT), as a way to share a limited number of IPv4 addresses between the users of a service. CGNAT is not new, in fact for mobile broadband it has been common for some years, and BT Consumer and PlusNet have both ran trials of CGNAT to evaluate it as a stop gap solution before more widespread IPv6 adoption takes place.

"Due to the global exhaustion of legacy IP addresses (IPv4) ISPs around the world have been forced to implement CGNAT solutions to enable a single IP address to be shared by many customers – this is becoming increasingly common.

We have implemented a solution used by many network operators and ISPs for fixed and mobile services. This was tested extensively prior to launch using a range of applications including online gaming with no issues reported. We do acknowledge that it is difficult to test every scenario that may exist in every application and as a result we are going to release a block of public IPv4 addresses to our consumer customers. This will be subject to some qualifying criteria and an additional monthly fee. These will be available from the 1st September via our customer care teams.

As a longer-term solution we are implementing a project to allow customers to use IPv6 addressing."

Will Harnden – Marketing Director

The vast majority of broadband users are not going to be aware of CGNAT and while NAT on consumer routers can break some applications the carrier grade version is much better at ensuring problematic protocols are handled sensibly.

The news that Relish is working on a paid option for people to have a public IPv4 address is welcome and may make life easier for some home workers and offices where the Relish wireless router has replaced their fixed broadband. Of course long term once IPv6 is more widely adopted this problem of limited IP ranges goes away.

The 4G LTE service sold by Relish is advertised as up to 50 Mbps and certainly we are seeing people getting those sorts of speeds, below is a comparison of the median speeds for Relish users compared to all other broadband connections in the three London Boroughs where most of the Relish coverage is located.

Speed test results for Relish compared to everyone else
Authority Relish Median Download Speed Relish top 25% percentile Download Relish Median Upload Speed Others Median Download Others top 25% percentile Download Others Median Upload
Tower Hamlets London Borough 16.8 Mbps 27.3 Mbps 3.3 Mbps 15.4 Mbps 32.2 Mbps 1.2 Mbps
City of Westminster 21.5 Mbps 35.9 Mbps 1.2 Mbps 13 Mbps 25.3 Mbps 1 Mbps
City and County of the City of London 17.7 Mbps 23.2 Mbps 3 Mbps 14.7 Mbps 38.9 Mbps 2.7 Mbps
Combined London Region
(Others figures top 25% is high from Virgin Media and FTTC coverage in the suburbs of Greater London)
18.9 Mbps 23.6 Mbps 2.1 Mbps 21.5 Mbps 47.7 Mbps 2.7 Mbps
NOTE: Relish is available outside the three named Boroughs but not enough data was available to make a comparison, hence the combined London Region.

The figures may not look too exciting to those who regularly see 60 to 100 Mbps speeds every day, but without the tie to a fixed landline and unlimited usage which is hard to find via mobile 4G tethering they have a sizeable market and impossible for £20/month. The focus in London has been the slow speeds in the City of London and Relish do offer a real opportunity to get speeds well beyond those that people with long ADSL2+ lines as their only option can currently get.

We have been chasing this story for a week or so and hope to have pricing information soon on public IPv4 addressing and have improved the auto detection of Relish customers on our speed test so that more results can appear on our maps and in our data analysis.

Update Friday 29th August We have been informed that the price for a static public IPv4 address will be £10/month. The testing of IPv6 addresses is underway and we believe we have seen some of these tests on our speed tester too since Relish launched.

Obviously £10 per month for an IPv4 address may seem a lot but when the basic service is £20 per month with no voice line rental payment needed, the total price is still not unreasonable particularly as download and upload speeds from fixed line services are so patchy in areas like Westminster and the City of London.

Shorwell plays host to first gap funded cabinet on Isle of Wight

Wednesday 27 August 2014 10:28:59 by Andrew Ferguson

The last of the first phase of BDUK projects has now started to deliver with orders now being accepted for properties connected via cabinet 4 in Shorwell (Brightstone exchange) on the Isle of Wight.

"This will make a massive difference for both myself and my wife. We are big internet users and this will enable us to work far faster and more efficiently. “As well as the major work benefits for both of us it will also be a great help with everyday things such as streaming television programmes and online shopping, as well as booking holidays and family history research. It will also be a real help with contacting our children on the mainland and relatives overseas."

David Lumley, lives in Shorwell and works from home one day a week

The cabinet serves some 240 residents and businesses. Of course we can expect lots of complaints that FTTC does not deliver the same speed to everyone, that said it was clear from day one that the sum of money offered by the Government and the number of premises to be covered meant that FTTH was never going to be the dominant technology. What the projects are achieving is a widespread baseline service and looking at it positively, if there is real demand for FTTH type speeds there is scope for others to roll-out the competing infrastructure.

On the Isle of Wight the intervention hopes to bring fibre based broadband to an extra 20,000 properties beyond the existing commercial roll-outs, and our own estimate is that 89% of the island should get access at speeds of 30 Mbps or faster (rising to 91% at 24 Mbps. This figure will be higher once Wight Cable coverage is accounted for, but no data is forthcoming to allow this to be added to the calculations. The project is aiming for 95% of the island to have access at superfast speeds, which seems perfectly possible and we will keep tracking and refining our figures in an attempt to make sure projects do deliver what they say on the tin.

Poll Results: What the public wants from Universal Service Commitment

Tuesday 26 August 2014 17:21:48 by Andrew Ferguson

We first ran a poll to look at what people wanted from a broadband Universal Service Commitment some five years ago and the results from the 2014 poll are in.

The broadband speed people want in the USC
Five years of public opinion on USC broadband speeds

The 2014 results show some increase in the number picking 50 Mbps as their target speed for the USC, which suggests that for next year we should consider adding some more intermediate speed points to get a better feel whether its a gradual shift, or people are really wanting and needing 50 Mbps as a matter of course.

The poll results show what broadband campaigners have been saying for a long time, that the current 2 Mbps USC that is set to be delivered by 2015 or 2017 depending what day of the week it is, is out of date and unlikely to satisfy the public. The fact that people have voted for something in the 20 Mbps area is possibly because once you can stream two or three HD videos most households are happy with the speed of their broadband. A basic 2 Mbps service should run some limited video streaming and be sufficient to pay our tax bills and file any Government paperwork.

Willingness of people to pay for better USC broadband speeds
Poll Results on paying for USC broadband speeds
Whether people will change provider to chase better speeds
How willing people are to switch provider to get better guaranteed speed

The responses to the two supplementary questions show little variation from year to year too. The continuing pressure from TalkTalk to see the wholesale cost of Openreach GEA-FTTC reduced has some support with very few people it seems willing to pay the highest prices to double their speeds. The number willing to change provider to chase guaranteed speeds is encouraging and suggests there is scope for a provider to win market share by providing what people want speed wise if the price is right.

We do not believe their is any chance the Government is going to change the 2 Mbps USC, the public policy steam roller is trundling along with the main focus on the superfast broadband coverage targets and some experiments to see how much it will cost to get superfast to the final 5% and thus tick the EU Digital Agenda box of 30 Mbps for all by 2020.

If demand for broadband speeds continues to grow as some predict it might be interesting in 2020, since we should all have connections perfectly capable of sending off our tax forms and paying congestion charges and the local economies will have largely benefited from the predicted boosts to the economy faster broadband brings, thus spending more may bring little benefit in terms of economic growth. Will there be the stomach for public money to be spent on improving broadband further once again, or will we be left facing the whims of the commercial market, that in Europe has many cities with vastly higher speeds than the UK is planning to provide.

Round two to bring better broadband to South Yorkshire close to starting

Tuesday 26 August 2014 10:22:34 by Andrew Ferguson

While very few expected otherwise it looks like the South Yorkshire project to get more widely superfast broadband available that replaces the failed Digital Region project is close to being signed.

The funding of £7,425,000 from the four councils involved should closely match the amount allocated by Westminster and the amount added to the project will vary according to how good the negotiators are, in some areas BT has matched both pots of money, in others just the Westminster allocation.

The demise of Digital Region while it only ever had 3,000 customers smarts more than most broadband provider failures as for some it has meant a return from VDSL2 type speeds to slow old ADSL2+. Current speeds for July 2014 in the four district councils gathered from our speed tests which exists in two versions (one for when at home on the computer and another for phones and tablets.

Speed test results for councils involved in Superfast South Yorkshire project
Authority Median Download Speed Median Upload Speed % of tests currently superfast % of tests under 2 Mbps Virgin Media Coverage
Barnsley District 21.7 Mbps 2.3 Mbps 39% 8.6% 34.7%
Doncaster District 20 Mbps 2.3 Mbps 40.4% 5.5% 32.7%
Rotherham District 22.1 Mbps 2.8 Mbps 38.6% 4.5% 32.1%
Sheffield District 19.5 Mbps 1.9 Mbps 38.9% 5.4% 43.6%

The situation in South Yorkshire is interesting as it seems to be one of those areas where contrary to the urban myth that BT will overbuild every competing network large chunks of the area were left to Digital Region, with some anecdotal stories of Openreach VDSL2 cabinets appearing to disappear once a Digital Region cab appeared.

The presence of the old Digital Region cabinets will probably only make a difference to the extent that ducting with power is likely to be in a suitable location and as one of the large cost variables this may help to keep price per cabinet slightly lower.

Inflation busting price rises at BT Consumer division

Saturday 23 August 2014 11:10:33 by Andrew Ferguson

While a lot of coverage on the BT Consumer price rises appears to be aimed at the spending on BT Sport, BT Sport is just one small part (though highly visible) of what the BT Consumer arm are doing. If there is any anger over the price rises, it should actually be at the collective lack of competition from the largest phone and broadband providers, where pricing seems to be converging and the trend each year is for BT to increase their price and others to increase to within an ever closer margin.

The price rises for BT Retail/Consumer customers take effect from 1st December 2014, and if you are in a contract and the price rises affect you then you should be able to exercise your right to exit a contract without penalty. The main changes are (they all take effect on 1st December 2014):

  • Voice line rental increasing by £1/month to £16.99 as of 1st December 2014
  • Line Rental Saver will increase from £159.84 per year to £169.90 per year (equivalent of £14.16 per month.
  • Call set-up fees for chargeable calls will increase from 15p to 15.97p
  • Calls to landlines will increase from 9p per minute to 9.58p
  • Early Contract Termination charges (when you leave while in contract and it is not because of price rises) are changing, details on the BT website
  • Broadband prices to go up by up to 6.49%, but we are yet to see full details
  • BT Customers can find out more and information on when they will be notified here

As you can see from our twitter feed, we have looked back over some years and the retail pricing of voice services is diverging from the wholesale pricing. This is probably down to a number of factors, such as increasing use of call bundles by consumers and the rise of line rental saver options, the number of freebies, e.g. WiFi access, BT Sport, Parental Controls, cloud storage, free YouView set-top boxes and all the other costs of running a business that have not gone down in the last few years. While it is very easy to suggest that the extra revenue will (1) pay for more fibre roll-out or (2) repay some of the BT Sports costs, this raises the question why are operators like Virgin Media who are totally independent of Openreach pricing increasing their line rental too and the trends suggest the margin between the big providers is decreasing?

The real answer is that the market is charging what the market can get away with, both by us the consumers not always shopping around and changing voice/broadband providers and a regulator in the form of Ofcom that is balancing the wholesale pricing but seems to be ignoring a retail market where it is almost impossible to get broadband without taking voice line rental from the same major provider now.

For those really struggling financially, if you are on Income Support, Income based Jobseeker's Allowance, Pensions Credit, Employment Support Allowance or Universal Credit take a look at BT Basic which provides voice line rental at £15.30 every quarter (includes £4.50 calls allowance) and an ADSL2+ service with 10GB usage allowance for £4.85 per month (includes access to WiFi when out of the home). The Basic service is provided as part of the USO obligations imposed on the BT Group.

Defra publish updated RCBF coverage estimates

Thursday 21 August 2014 16:20:40 by Andrew Ferguson

With all the excitement that arose due to the Prime Minister appearing at the official opening of the Gigaclear FTTP network in Northmoor last week it is perhaps only right that DEFRA should update its coverage figures of the RCBF scheme released earlier in August 2014.

The headline is that once project builds that are under way are included to provide 2014/2015 figures some 2,808 homes, 460 business premises and 1 other type of premise will have benefited. This is probably the sum total of what will be reported by DEFRA, since the 17 local authorities that got some extra money earlier in 2014 will include their figures in the larger BDUK roll-out where DCMS publish the overall figures.

  2013/2014 in year 2014/2015 in year
Community Project Domestic premises Business premises Other Premises Domestic premises Business premises Other Premises
Rothbury (FTTC) 1,430 107 0 0 0 0
Fell End (FTTP/H) 29 29 0 0 0 0
Northmoor & Bablockhythe (FTTP/H) 0 0 0 518 4 1
Tove Valley (5GHz WiFi) 0 0 0 423 173 0
Fibre GarDen (FTTP/H) 0 0 0 408 147 0
Total all projects 1,459 136 0 1,349 324 1

The Gigaclear project in Northmoor and Bablockhythe we believe had £186,000 of funding via the RCBF and this was matched by Gigaclear to give a cost £718 per property passed, and as around 100 premises were not previously able to get broadband at all this will make a big difference to people and along with the other symmetric Gigabit coverage from Gigaclear present in the area this may make central Oxford look like the poor brother broadband wise.

FTTP in Wales via the Superfast Cymru project

Thursday 21 August 2014 14:04:57 by Andrew Ferguson

The largely FTTC based roll-out from the various Government funded broadband projects across the UK is a large and is an easy target for those complaining about money wasted on broadband roll-outs, but the roll-outs are not just FTTC based. Westminster recently proudly announced that we had passed the 1 million properties milestone, with this million able to order a superfast fibre based service landmark recently (in Wales the figure was 190,393).

A good number of the individual projects, including the Welsh Government project tasked with the large task of bringing fibre based services to 96% of premises have talked about making some native FTTP available, and the first signs of this happening in Wales are evident.

  • Abersoch Properties connected to cabinets 4 and 5 on this exchange now have native FTTP available to order, which is around 80 properties. Indications are that more FTTP may appear on this exchange too.
  • Culverhouse Cross Only around 20 properties on cabinet 29, but believe this may climb to well over 100 as the roll-out continues.
  • Gaerwen Around 100 premises with live access to GEA-FTTP services, mainly concentrated on an industrial estate (LL60 6HR). Perhaps another 100 more to be enabled.
  • Gorseinon Properties connected to cabinet P37, now have FTTP available to order. Looks to be around 15 properties in a business park.
  • Llanberis LL55 4EF postcode with around 15 premises has FTTP available, but believe this is the tip of the iceberg as some 400 may have FTTP once roll-out completes on exchange.
  • Maeglas FTTP roll-out concentrated around Cleppa Park (NP10 8FZ), checks suggest it is available to around 70 premises, with maybe another 100 on the way.
  • Mold If you live in Victory Court (CH7 1GL) then congratulations you can order FTTP. This may mean just around 20 live properties, but again more are in the pipeline.
  • Morriston Fibre to the premises covering the Swansea Industrial Park, we believe around 70 properties can order the service now with the roll-out continuing to cover the majority of the park (another 100 or more lines).

This is NOT Fibre on Demand, but native FTTP, which means it is available at speeds between 40 Mbps and 330 Mbps (maximum of 30 Mbps upload) and the wholesale pricing is the same as the FTTC services which are more widely available. For business use, providers such as AAISP and Claranet are just two of the alternatives to the standard BT Business services.

Business parks invariably have a large footprint geographically which often means lots of cabinets needed to serve it, or FTTC speeds will be low. So seeing FTTP being rolled out suggests that while the money available is no where near enough to do universal FTTP in the intervention areas where it makes sense it is being rolled out. Exactly how much FTTP will appear across Wales is not known at this time, but we believe it may rival Cornwall for the amount of FTTP available in the end.

Update 3:30pm Added another four exchange areas that have some FTTP availability.

Virgin Media expanding into Papworth Everard

Thursday 21 August 2014 10:36:20 by Andrew Ferguson

Papworth Everard that sits astride the old Roman road of Ermine Street in Cambridgeshire has Virgin Media and its contractors installing network expansion in the area. The rumour mill is that this is a FTTP deployment, but any attempted to clarify this from Virgin Media in the last few days have been unsuccessful, with no great desire to confirm whether this is traditional DOCSIS 3 fibre/coax hybrid network roll-out or a full Fibre to the Home.

Virgin Media embarking on a FTTH roll-out in an area is clearly big news and exciting as it would mean that all of the biggest four broadband providers are now embarked on a FTTH route, though with the first million FTTH homes still some way off.The Virgin Media community forums has the most active discussion on the roll-out, and some pictures of what has been put into the ground so far. The difficulty in spotting whether its normal cable roll-out of FTTP is that for cable broadband fibre is deployed to the area, with smaller sub cabinets handling the splitting of the coax between the various households, and ducting installed for the coax could just as easily be used for fibre too.

Hopefully once the roll-out has progressed some more things will become clearer, in the meantime one can understand Virgin Media being coy, as the speculation means more publicity. DOCSIS 3 is capable of much higher speeds than what is sold currently and some other Liberty Global providers in other countries already sell services that make Virgin Media look slow.

Looking at the much larger picture, one wonders whether the Labour and current coalition was too soft on the larger providers and should have pushed them more and offered encouragement to push their commercial roll-outs further, meaning the state-aid funded roll-outs needed to cover a smaller footprint. Our take is that all the BDUK funding has done so far is accelerate what would have happened over a longer period if the commercial market had been left alone, i.e. Openreach would have expanded its FTTC services footprint, but not at the rate the broadband campaigners were crying for.

Latest broadband and phone offers from BT

Tuesday 19 August 2014 13:24:42 by Andrew Ferguson

BT Consumer has rejigged its Sainbury's Gift Card offers with a new set of offers available until 8th September 2014.

  • ADSL2+ based services are now available on a 12 month contract, reduced from previous 18 month contract. £25 gift card.
  • Unlimited ADSL2+ available for £7.50/month during the minimum term, £16/month thereafter. Though potential to negotiate a lower price if you commit to another minimum term.
  • TV Essential with Unlimited ADSL2+ broadband, available for £13/month for the 12 month contract, then £18/month. £35 TV activation fee. £80 Sainsbury's Gift Card.
  • Infinity based services (FTTC and FTTP where available) are still on 18 month contracts, but carry an £80 gift card.

Voice line rental is required for all these services, and is £15.99 per month (includes weekend calls), or the equivalent of £13.22 is you pay annually in advance.

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