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Latest Blog Article: Constituency Superfast Coverage Data June 2015

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Cumbria signs with BT for phase 2 broadband extension

Thursday 02 July 2015 10:40:53 by Andrew Ferguson

The phase 1 Connecting Cumbria contract is progressing well, of course if you have not benefited yet then it may be considered a disaster and to extend coverage further the phase 2 contract has now been signed with BT. The phase 2 contract is intended to help push coverage to the national 95% superfast target in 2017, and for Cumbria this means adding another 2% of coverage which equates nicely to the 5,000 premises it is believed the extension contract is aiming for.

thinkbroadband calculation of Superfast Broadband Coverage in Cumbria and its constituencies - updated 1st July 2015
Area % fibre based % superfast
30 Mbps or faster
% cable % Openreach FTTP % Under 2 Mbps USC % Under 5 Mbps (new USO) % Under 15 Mbps
Cumbria County 75.7% 71.3% 0% 0% (*) 0.9% 13.4% 23.2%
Barrow and Furness 92.4% 87.8% 0% 0% 0.6% 5.3% 10%
Carlisle 92.4% 89.3% 0% 0% 1.2% 4.1% 8.1%
Copeland 69.3% 66.8% 0% 0% 0.6% 13.3% 26.4%
Penrith and The Border 51.2% 45.2% 0% 0% 1.7% 31.8% 48.4%
Westmorland and Lonsdale 71.2% 64.2% 0% 0% 0.7% 13.5% 26.7%
Workington 74.5% 71.2% 0% 0.1% 0.8% 14.4% 22.4%

(*) The FTTP coverage from Workington vanishes when displaying to 1 decimal place, but hopefully in time as more is added it will start to appear in overall figure.

While it is easy to criticise the roll-outs and the ambition as being too low, it should be highlighted that Cumbria has seen fibre based coverage rise from 57.9% to the current 75.7% in nine months which shows that while there is still a long way to go to hit a 93% superfast target they are getting there at a decent pace.

The 93% superfast goal is measured as lines capable of 24 Mbps and faster and we have worked out that the difference between our standard 30 Mbps and 24 Mbps is just an extra 0.7% coverage on top of the current 71.3% figure.

Once the official release appears on the signing of the phase 2 contract we will hopefully know the size of the local authority spending and how much BT is committing to the area.

Airband wins contract to deliver wireless to Exmoor and Dartmoor

Wednesday 01 July 2015 18:09:24 by Andrew Ferguson

This week is certainly a week when Devon and Somerset are dominating the news, as some £4.6m of public money has been awarded to deliver superfast broadband across Dartmoor and Exmoor.

The firm charged with delivering superfast broadband is AirBand and they will be utilising a fixed wireless network to serve some 5,800 premises by the end of 2016.

"We are delighted that Airband has been chosen to roll out superfast broadband across the Dartmoor and Exmoor National Parks. They were selected for their innovative approach to delivering broadband in remote areas.

This contract announcement represents the next big step towards our aim of achieving 100% coverage across the region. By the end of 2016, many more homes and businesses across Dartmoor and Exmoor will be able to access superfast broadband speeds of 24Mbps or more. People will be able to benefit from this innovative technology and faster internet connection speeds, enhancing their lives and productivity respectively."

Councillor Andrew Leadbetter, Cabinet Member for Economy and Growth for Devon County Council

The 5,800 premises represents around 1% of the premises in Devon and Somerset and should build on the existing phase 1 contract. Of course the main phase 2 contract will now have to wait for the open procurement process to complete, but given the previous concerns over speed of deployment, a leaning towards another fixed wireless solution or a mixed technology one looks very likely.

While there is no precise kit or frequency information apparently Airband are to deploy a solution "which is designed to overcome physical conditions such as trees, hills or structures". Speeds of radio solutions capable of 100 Mbps are mentioned, though it is not clear if this refers to per receiver or per sector on the mast.

"Our extensive knowledge of deploying services in the Welsh hills has given us experience and insight into dealing with the geographical challenges that we will come across in the National Parks and our use of a high proportion of existing structures and buildings to build a robust network will reduce planning issues and time lags for delivery. Our solution uses state of the art data radio technology with radios capable of up to 100Mbps in place of fibre, ensuring high speed connection where fibre is not available."

Redmond Peel, Managing Director of Airband

Speed test results for June 2015

Wednesday 01 July 2015 11:31:25 by Andrew Ferguson

The speed test results are in for June 2015 and apologies for the length of the article but we have expanded the main table to include 20 providers, to help ensure that more of the broadband providers and their relative speeds are visible to people. To see how things have changed in the last month you can compare with the May 2015 results.

Large Provider Fibre Based Connection Speed Tests June 2015
Provider Median Download Mean Download Median Upload Mean Upload
FTTC Overall (excludes Virgin Media) 29 Mbps 30.1 Mbps 8 Mbps 8.9 Mbps
BT 31.5 Mbps 32.2 Mbps 8.5 Mbps 9.1 Mbps
Plusnet 34.7 Mbps 34.9 Mbps 11.8 Mbps 11.3 Mbps
Sky 25.3 Mbps 24.8 Mbps 8 Mbps 7.4 Mbps
TalkTalk 28.6 Mbps 28.8 Mbps 1.8 Mbps 4.5 Mbps
Virgin Media 39.7 Mbps 46.9 Mbps 4 Mbps 5.6 Mbps

We noted a drop in the speed for FTTC services during May 2015, and this trend has continued though PlusNet where people seem to be complaining more about speeds showed the largest drop during June. Possible reasons for slowing FTTC speeds may be the fun and games that the G.INP is causing and increasing levels of crosstalk as more people sign-up, but none of these affect Virgin Media which also saw a drop. Overall FTTC speeds are still in line with where they were in February 2014 and as FTTC speeds are even more distance influenced that ADSL2+ we suspect that we have seen more long line customers and people testing across their Wi-Fi connection. For those worrying that FTTC is worse in rural areas, our comparison of rural exchange FTTC speeds versus the rest of the UK shows those testing from rural areas 0.5 Mbps faster in terms of the mean speed.

ADSL/ADSL2+ Connection Speed Tests June 2015
Provider Median Download Mean Download Median Upload Mean Upload
All Providers 5.2 Mbps 6.4 Mbps 0.6 Mbps 0.6 Mbps
BT 4.5 Mbps 5.8 Mbps 0.5 Mbps 0.5 Mbps
Plusnet 5.2 Mbps 6.3 Mbps 0.4 Mbps 0.5 Mbps
Sky 5.5 Mbps 6.8 Mbps 0.7 Mbps 0.7 Mbps
TalkTalk 5.7 Mbps 6.6 Mbps 0.6 Mbps 0.6 Mbps

The ASDL speed table looks pretty consistent apart from PlusNet where the median download speed 0.6 Mbps. ADSL/ADSL2+ speeds in rural areas shows slower download speeds with a median of 4.3 Mbps (mean 5.4 Mbps) mainly due to the lower availability of ADSL2+.

The 20 Fastest Broadband Provider Speeds in June 2015 - (ordered by median speed)
Smaller providers without enough speed and geographic data are not included
Provider Median Download Mean Download Median Upload Mean Upload Download Speed of top 10%
Hyperoptic 86.8 Mbps 160.6 Mbps 67.7 Mbps 136.8 Mbps 444 Mbps
Virgin Media 39.7 Mbps 46.9 Mbps 4 Mbps 5.6 Mbps 101.7 Mbps
AAISP 29.1 Mbps 30.2 Mbps 2.2 Mbps 7.6 Mbps 70.1 Mbps
Zen Internet 18 Mbps 26.9 Mbps 4.8 Mbps 7.4 Mbps 68.2 Mbps
XILO Communications 14.5 Mbps 25 Mbps 0.9 Mbps 5.2 Mbps 67.1 Mbps
BT 13.8 Mbps 20.4 Mbps 1.9 Mbps 5.2 Mbps 46.2 Mbps
EE Mobile (inc. Orange/T-Mobile) 12.5 Mbps 17.2 Mbps 1.6 Mbps 4.7 Mbps 36.8 Mbps
Relish 11.7 Mbps 16.2 Mbps 2.2 Mbps 2.1 Mbps 34.5 Mbps
IDNet 10.9 Mbps 21.4 Mbps 0.9 Mbps 5 Mbps 54.8 Mbps
Wholesaler to providers like SSE and The Phone Co-Op
10.2 Mbps 18.2 Mbps 0.8 Mbps 5.8 Mbps 50.3 Mbps
Tooway Direct 10.2 Mbps 10.2 Mbps 0.4 Mbps 0.4 Mbps 17.1 Mbps
PlusNet 10.1 Mbps 18.1 Mbps 0.9 Mbps 5 Mbps 46.3 Mbps
Sky 8.7 Mbps 12.9 Mbps 0.6 Mbps 0.9 Mbps 30.8 Mbps
KC 8.6 Mbps 19.9 Mbps 0.8 Mbps 3.7 Mbps 68.2 Mbps
Vodafone Mobile 7.7 Mbps 11.9 Mbps 1.2 Mbps 2.6 Mbps 27 Mbps
TalkTalk 7.6 Mbps 13.1 Mbps 0.7 Mbps 1.7 Mbps 35.4 Mbps
Entanet 7.5 Mbps 21 Mbps 1 Mbps 13.3 Mbps 58.5 Mbps
EE Home Broadband 7.3 Mbps 12.2 Mbps 0.8 Mbps 2.6 Mbps 33.9 Mbps
O2 Mobile 6.8 Mbps 11 Mbps 1.3 Mbps 3.2 Mbps 26.3 Mbps
TalkTalk Business 6.6 Mbps 7.2 Mbps 0.7 Mbps 1.1 Mbps 15.8 Mbps

While not making it into the table due to a small sample size Gigaclear with a mean download of 92.5 Mbps may push Virgin Media into third place once their network footprint expands. The mean speeds from another three providers (Wight Fibre 48.3 Mbps, Origin Broadband 40 Mbps and Wessex Internet 24.9 Mbps) could once we see more tests might push even more of the big names further down the table.

Tooway Direct is a new name and is one of the satellite broadband providers in the UK and while they feature well in terms of median download speed the upload speeds are not inspiring and the low speed of the top 10% at 17.1 Mbps shows that while some do get faster through package choice. There was one interesting observation when reviewing the results and on another unnamed satellite provider one person was doing speed tests just before midnight and then shortly after and large difference in speed pointed towards pretty harsh traffic management, this was repeated over a few days suggesting it was not simply user congestion.

EE Mobile which is the combination of EE, T-Mobile and Orange users and includes 3G and 4G tests makes a good case for using mobile broadband if fixed line services are slow and a decent mobile signal is available, but the only problem with most mobile packages is the expensive data limits, a quandary we see people trying to square on our forums as they know they can get 4G but their data use profile (which really only needs to be average at around 20 to 30GB per month) find the cost often means people stick with relatively slow fixed line services.

New Sainsbury's Gift Cards on BT ADSL2+ and Infinity products

Wednesday 01 July 2015 10:05:26 by Andrew Ferguson

The pattern of Sainsbury's Gift Cards continues over at BT, this week sees the latest batch of vouchers available until the end of 7th July 2015.

For any new customers to BT ordering an ADSL2+ based product the voucher you can claim is worth £75, new customers ordering BT Infinity (FTTC or FTTP) can claim a £125 voucher. On unlimited ADSL2+ and Infinity 1 services the voucher equates to 10 months free broadband in conjunction with the current price offers.

The vouchers are also available on the BT TV products which also add the full BT Sports pack instead of the free BT Lite version those in contract on standard ADSL2+/Infinity services receive.

Voice line rental via BT is a requirement at £16.99 per month, with a line rental saver option available that reduces the cost to the equivalent of £15.29 per month.

The changing broadband picture in Devon and Somerset

Tuesday 30 June 2015 19:29:44 by Andrew Ferguson

We thought given the high profile that the CDS project is continuing to have we would look at how the coverage has changed in the last seven days and it is possible to look back in hindsight at some comments by a local MP made in a debate on Wednesday 24th June.

"In the Blackdown hills, which are part of my constituency, we have huge problems in getting broadband. We talk about 95 percent broadband being delivered to the country, but we are bordering on 50 percent in my constituency and most of the Blackdown Hills are not getting any broadband at all, with many villages being left out."

Neil Parish MP for Tiverton and Honiton in Westminster debate
thinkbroadband calculation of Superfast Broadband Coverage in Devon and Somerset Constituencies - updated 30th June 2015
In ascending order of fibre coverage
Area % fibre based % superfast
30 Mbps or faster
(change since 23rd)
% cable % Openreach FTTP % Under 2 Mbps USC % Under 5 Mbps (new USO) % Under 15 Mbps
Somerton and Frome 44.4% 37.5% (+3.2) 22.8% 0% 1.4% 23% 40%
Tiverton and Honiton 57.7% 43.8% (+2.2) 0% 0% 3.4% 21.7% 38.8%
Torridge & West Devon 56.2% 43.3% (+0.1) 0% 0% 3.9% 22.9% 41.9%
Wells 62.1% 53.4% (+0.3) 0% 0% 1.8% 13.9% 31%
Central Devon 63.2% 43.8% (=) 0% 0.2% 3.6% 20.9% 43.7%
Totnes 66.8% 60% (-0.1%) 7.9% 0% 1.2% 12.9% 23.2%
North East Somerset 66% 60.6% (=) 24.8% 0% 0.9% 12.2% 26.3%
Yeovil 70.3% 62.8% (=) 0% 0% 1.6% 11.8% 20.5%
Bridgwater and West Somerset 71.6% 60.2% (=) 0% 0% 2.1% 16.4% 28.5%
North Devon 73.7% 60.8% (+0.2) 0% 0% 1.9% 14.3% 26.7%
Weston-Super-Mare 74.8% 66.8% (+0.9) 0% 0% 0.6% 4.4% 17.7%
South West Devon 82.7% 78% (+0.1) 56.8% 0% 0.7% 7.6% 18.4%
East Devon 82.8% 73.5% (+0.9) 7.2% 0.2% 2.1% 9.2% 16.3%
North Somerset 82.3% 76.2% (+0.4) 42.8% 0% 2.2% 6.9% 14.7%
Newton Abbot 84.1% 75.2% (=) 40.8% 0% 1% 5% 13.7%
Taunton Deane 84.7% 71.8% (+1.2) 0% 0% 3.9% 10.3% 19.2%
Bath 94.7% 93.1% (=) 35.2% 0% 0.1% 0.5% 2.1%
Exeter 97.1% 96.9% (=) 91.8% 7.7% 0% 0.7% 2.1%
Plymouth Sutton and Devonport 97.6% 97.3% (=) 92.9% 0% 0% 0.7% 1.7%
Plymouth Moor View 98.9% 96.6% (=) 88.8% 0% 0.6% 1% 2.3%

We present constituency level data as its the smallest easy to track data unit to present data for the counties and it helps to show which areas are getting the bulk of the upgrade work at any one time.

The comments by Neil Parish MP we believe reflect one of the core problems that exist for the CDS project, that the delivery is not uniform across the district councils and constituencies in Somerset and Devon. Never at any point has the UK Government stated any ambition to get every constituency or district council to a certain coverage level, the Westminster ambition was 90% superfast for phase 1 as a nation, and it seems this needs to be re-iterated by the DCMS and the BDUK.

If targets like this are imposed as part of the new open procurement process it will reduce the chances of getting any new bids as even with fixed wireless broadband there are areas where the costs ramp up to install a mast for a cluster of say 10 premises means that value for money is invisible.

The next year is certainly going to be more exciting for us as we track what is going on in Devon and Somerset, and while some will be very pleased that BT has lost out, the uncertainty of what or if anything will happen once phase 1 completes is something those living in the final 10% who where hoping to be part of phase 2 will not enjoy.

BBC Trust says moving BBC Three online should be approved

Tuesday 30 June 2015 15:47:16 by Andrew Ferguson

The BBC Trust has published its provisional conclusions on a variety of matters including shifting BBC Three to be an online only TV channel.

"But the Trust has identified some clear concerns about the short-term impact of this change, given the projected loss of reach to younger and other under-served television viewers (particularly those who do not watch other BBC TV services or do not have reliable broadband) and the potential impact on the BBC’s ability to try out new ideas and develop new talent.

The Trust has concluded that it should be possible to address these concerns by imposing some conditions, to require:

  • A more carefully managed transition from broadcast TV to an online service, to raise awareness of the change. The Trust will consider whether this should include a period of running both services in parallel.
  • Clearer commitments to programmes on BBC One and/or BBC Two that appeal to a younger audience, including the use of those channels to continue broadcasting long-form BBC Three programmes.
  • A commitment to a space on broadcast television (not just on BBC Three online) where risks can be taken with new talent and new ideas of the sort that BBC Three has been successful in developing.

The move from broadcast to online only for BBC Three is meant to save £30m a year and we suspect that if the move is successful in terms of meeting savings target and a large chunk of the audience is not lost then it may spur more BBC content to become online only and even other TV channels to look at broadband based delivery.

The concerns over broadband speeds are real, but it should be remembered that FreeView coverage is not universal. The broadband situation is worst in Northern Ireland (14.2% < 5 Mbps), Scotland (7.5% < 5 Mbps) and Wales (9.5% < 5 Mbps), a speed of 5 Mbps should be enough for an iPlayer HD stream and still be able to do other web browsing, tweeting etc, coverage at speeds of 2 Mbps which is what you need for an iPlayer SD stream is obviously better. As the BDUK projects are adding more coverage every week by the time BBC Three moves online coverage at speeds suitable should be even better.

West Sussex signs extension contract with BT

Tuesday 30 June 2015 12:53:38 by Andrew Ferguson

BT and West Sussex County Council have apparently signed their Superfast Broadband extension programme and with £3.75 million of public money and £500,000 from BT the aim is to deliver superfast broadband to an extra 3,000 premises.

As ISPreview notes the 3,000 does look small, particularly when you consider the stated goal of the current project is 90% superfast and with well over 300,000 premises in the county, the gap between 90% and 95% is more like 15,000 premises. Of course it is possible that the county is expecting the phase 1 project to actually deliver a higher then expected coverage of 94% superfast from the 98% fibre based coverage (the use of 24 Mbps in the original and this contract too may help).

thinkbroadband calculation of Superfast and Cable Broadband Coverage in West Sussex and its constituent Constituencies - 29th June 2015
As usual we are sticking to our 30 Mbps definition of superfast broadband
In order of descending fibre coverage
Area % fibre based % superfast (>30 Mbps) % cable % Openreach FTTP % Under 2 Mbps USC % Under 5 Mbps (new USO) % Under 15 Mbps
Worthing West 99.3% 98.2% 67.5% 0% 0.1% 0.5% 1%
Crawley 99.3% 97.8% 87% 0% 0.6% 1% 1.5%
East Worthing and Shoreham 99.1% 98.7% 89.2% 0% 0% 0.2% 0.4%
Bognor Regis and Littlehampton 98.1% 92.9% 0% 0.2% 0.3% 1% 3.9%
West Sussex 95.8% 87.2% 30.4% 0.4% 1% 3.2% 8.7%
Horsham 95.6% 75.8% 1.6% 0.6% 1.7% 6.3% 17.7%
Mid Sussex 95.5% 85.3% 0% 1.5% 1.8% 4.2% 11.6%
Arundel and South Downs 90.1% 72.7% 0% 0.7% 1.9% 7.5% 19.8%
Chichester 89.6% 76.3% 0% 0.1% 1.4% 4.7% 13.6%

If the phase 1 contract continues to deliver and hits 98% fibre based coverage, then 90% at 30 Mbps or faster looks pretty certain, and with the lower target of 24 Mbps getting a slightly higher coverage by 1 to 2% there is a an outside possibility that just 3,000 extra premises (1%) are needed to hit the 95% 2017 goal. If the phase 2 project is to spend over £1,000 per premise passed then we would hope that FTTP is used as some areas of West Sussex are already enjoying.

Update 1st July The official press release has now surfaced and this confirms phase 2 will target 3,000 premises and with around another 2.5% of premises left to deliver in the phase 1 project we are pretty sure that the 90% at 24 Mbps target will be surpassed and our own stricter 30 Mbps superfast definition will be in the 90 to 90.5% region. As so many projects are still using the 24 Mbps we will in the next week or two switch to using both definitions and drop showing the 15 Mbps figure.

CDS publishes phase 2 decision on project portal

Tuesday 30 June 2015 11:11:30 by Andrew Ferguson

Connecting Devon and Somerset has published its official release on the recent phase 2 contract debacle and it seems the lack of any reassurance over hitting the 95% target by 2021 or 2022 were a major issue.

"As you may be aware from the media reports over the weekend, BT was unable to commit to achieving the target of 95% superfast broadband coverage by the end of 2017. In addition, BT could not give us any reassurances that the 95% target could be reached by 2021/22.


On behalf of local residents and businesses, the local authority partners of CDS are hugely disappointed and feel let down by BT and their lack of ambition, as well as their unwillingness to agree a good deal for the residents and businesses of Devon and Somerset! What they were offering did not represent good value for money and would not have addressed the issues of providing universal provision.


We are sorry that we are unable to give you better news, but CDS is committed to achieving a better deal and will work hard to secure that in a fresh approach to the market."

Extracts from CDS phase 2 decision

The task for who ever bids now is clear, any proposals that do not bring superfast broadband to around 35,000 premises dispersed across the large footprint of Devon and Somerset by the end of 2017 will not be considered worthy. The current phase 1 project is likely to be one of the last to hit the 90% target by the end of 2016.

It should be pointed out that while the UK Government has an ambition for 95% superfast in 2017 that is a UK wide ambition and with some 63 local authority or district councils already past 95% at speeds of 30 Mbps or faster there is plenty of scope for other areas to be below the target and the goal still be reached. We cannot help but wonder based on the various comments of various players involved whether the falling out on the contract was less about the overall target, but guarantees that each specific district council in the CDS project would hit 95%, rather than some hitting 97% and another just 93% and it is unknown whether Plymouth which already exceeds the 95% target was being allowed into the equation.

The clear and present danger for Devon in particular is that small business may see this uncertainty and slip across the border to Cornwall which while still needing plenty of work to improve superfast coverage does have FTTP available to 1 in 4 premises.

EU reaches deal on ending roaming charges by mid 2017

Tuesday 30 June 2015 09:34:50 by Andrew Ferguson

Holidays in the summer of 2017 if spent in Europe may be cheaper with respect to your mobile bill as a provisional deal was reached in the European Parliament in the early hours of Tuesday 30th June to end mobile phone roaming charges across Europe.

There is a catch, a fair use policy will be allowed, apparently to prevent abuse, which might upset some plans to source the cheapest unlimited data plan in Europe and use it all the time in your home country.

There are also new European wide rules on the open internet, though with caveats allowing for reasonable traffic management and throttling in some circumstances such as mitigating cyber-attacks and preventing traffic congestion it will probably mean nothing changes in the UK.

Plusnet to increase voice line rental from 2nd September

Tuesday 30 June 2015 09:24:43 by Andrew Ferguson

PlusNet is bucking the inflation trend and is putting up voice line rental to £16.99 per month, which means it will match BT and Virgin Media. A note in the providers price guide details the price rises which kick in on 2nd September 2015. The changes largely affect the voice side of things.

  • Voice line rental at £16.99 per month from either £15.99 or £15.95
  • 12 months line rental saver increasing to £185.88 from the current £155.88.
  • Evening and Weekend inclusive calls package rising £1 to £3 per month.
  • Anytime calls rising £1 to £6 per month.
  • Call set-up fee will be 16p, rise of 1p.
  • 01, 02 and 03 calls outside any bundle rising to 10p per minute
  • Calls to mobiles rising to 13p per minute.
  • P&P on routers increases to £6.99.
  • Early termination charges will change, but depends on your exact package.

Following the Ofcom rules those affected should receive notification over the next few weeks to notify them of the price changes and already on our forums we are seeing people planning to renew their line rental saver ahead of the changes to make the most of the current price.

The baseline WLR product has actually gone down in price this year by 13p and now PlusNet line rental is more expensive than Sky and TalkTalk (TalkTalk recently put up the price of its broadband products rather then line rental). The new switching rules have so far not generated much noise, but with migrating away not needing you to contact the old provider customers unhappy with price rises may be lost more easily with the new rules.

The convergence of all the voice products (apart from a handful of smaller operators) to almost the same price point suggests that competition is not working very well and if the single order GEA-FTTC service appears that mergers basic copper maintenance costs into the FTTC rental price eventually appears it may prove popular with those who now don't use the voice line, price sensitivity is such that even if just £2 a month cheaper it could prove popular.

Whether others will jump on the line rental band wagon is a big unknown, often it is BT Retail that sets the lead and everyone else then can safely increase theirs while still claiming to be cheaper than BT in any marketing.

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