AAISP Summary
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Links Homepage | Home Broadband | Business Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Home::1 Base 21 Mbps FREE £25.00 £300.00
Home::1 Base + Phone Line 21 Mbps FREE £35.00 £420.00
Home::1 High usage 21 Mbps FREE £35.00 £420.00
Home::1 FTTC 80/20 80 Mbps FREE £35.00 £420.00
Home::1 FTTC 80/20 + Phone Line 80 Mbps FREE £45.00 £540.00
Home::1 FTTP 80/20 80 Mbps £100.00 £35.00 £520.00
Home::1 FTTC 80/20 High usage 80 Mbps FREE £45.00 £540.00
Home::1 FTTP 80/20 High usage 80 Mbps £100.00 £45.00 £640.00
Home::1 FTTC 80/20 Terabyte package 80 Mbps FREE £50.00 £600.00
Home::1 FTTC 80/20 Terabyte package + Phone Line 80 Mbps FREE £60.00 £360.00
Home::1 FTTP 80/20 Terabyte package 76 Mbps £100.00 £50.00 £700.05

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Legal Name Andrews & Arnold Ltd
Also Known As Andrews & Arnold
Company Type UK Limited Company ( company number: 3342760 )
IPv6 Support Yes
ISPA Member Medium
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
Contact Details
Sales E-Mail [email protected]
Sales Telephone 03333 400 222 (Geographic (e.g. 020)) Mon - Fri (08:00 - 18:00) | Sat (10:00 - 16:00) | Sun (Closed)
Support E-Mail [email protected]
Support Telephone 03333 400 999 (Geographic (e.g. 020)) Mon - Fri (08:00 - 18:00) | Sat (10:00 - 16:00) | Sun (Closed)

We've been with AAISP since the 1990s. Superb support. Super-patient even for an amateur like me. Worth every penny. Don't hesitate.

  • Nedleif_Kram
  • 7 months ago

After suffering no service from BT re fibre upgrade, joined the most personal professional customer oriented organisation in AA. Sorted the problem within a couple of weeks, great communication throughout the process, and now ending the joys of fibre.
You pay slightly more, but then you pay for what you get in life.
Another totally satisfied customer

  • Moir
  • 10 months ago

Top rate customer service. Provided by real people who know what they are doing.

  • hhmb
  • 10 months ago

Best ISP I ever had. Technically minded people, no frills, incredible support - speak with a smart human in minutes. Just unbelievable.

  • xeno95
  • 10 months ago

I chose AAISP (Andrews & Arnold) because I wanted a clueful ISP, and several months in, so far I couldn't be happier.

They predicted around 80Mbps (FTTC service in a rural village) and my line sits at 79.9Mbps. Performance has been excellent, reliability top notch, and on the rare occasions that there is a brief blip, they notify immediately via email / SMS / Twitter - even if my line was down for 30 seconds in the middle of the night I'll still get an email.

Their control panel is excellent - usable, plenty of information, usage graphs, logs etc and all the options you could need, and not a bloaty mess.

The couple of times I've had cause to ask them anything, it's been abundantly clear that their staff are proper techies, all in possession of a clue, which is a refreshing change from trying to explain things to Virgin Media!

I'm also using their VOIP service and find it fantastic. Migrated my existing landline number from Virgin Media over, all went well, also set up a second number for work stuff (£1.20/month for another number, why not?!), and access both numbers from our Gigaset handsets and Linphone on my computer & mobile. Fantastic control over the service, automatic call recordings sent by email, send calls anywhere else you want etc - modern telephony FTW!

I would definitely recommend them to anyone (in fact, I already have), and when my parents house move completes then I'll be ordering a line for them too. Although, I almost don't want to recommend them, just out of a selfish desire for them to never take on too many customers and end up ballooning into a typical clueless mass-market provider.

  • bigpresh
  • 10 months ago

Yes best provider in UK , having tried numerous other providers in all my years online
AAISP beats them all , maybe not cheap but you get what you pay for

  • Deezel
  • 10 months ago

Excellent ISP.
Can see issue with line immeadely with their CQM system.
Even better, if have line fault can track their progress and interactions with openreach. This can help by minimising need to communicate with provider, and can help the technical user solve problems on their side without needing to talk to ISP.
Only let down by using dependency on openreach, or talk talk.

  • russetrob
  • 11 months ago

I thought AAISP couldn't be any better than they already were, but their response to the pandemic and lockdown has been superb: offering free data topups if you need it is a fantastic gesture!

  • dr_poggs
  • 12 months ago


  • greensword
  • about 1 year ago

Always helpful, always supportive. excellent service, many thanks

  • greensword
  • about 1 year ago

Best ISP in the country if not the world!

  • stevelup
  • about 1 year ago

We've been with AAISP for donkeys years, definitely since before the turn of the century. They're not the cheapest.
So why?
Support. You phone them. They pick up. You ask your question. They tell you what to do. No messing about.
Even if you call at lunch time it's the same. You might get through to someone in sales covering for support. We've never, ever, been disappointed.
That's why.

  • Nedleif_Kram
  • about 1 year ago

You get what you pay for. A&A are worth the extra. Always helpful and clueful. Best ISP I've found. :)

  • elljay
  • about 1 year ago

I recently had a broadband connection-failure (I knew because I received an SMS from AAISP within 30 seconds) ... Fair enough, these things happen, I switched across to 4G via a phone-tether.

Once I realised that it was actually a hardware-failure (i.e. not even a power-light) with the older [out-of-warranty] router I gave them a call, asked if they could supply a suitable replacement.

Replacement agreed, [inexpensive] invoice arrived straight away via email (via the 4G connection on the phone I was calling them from).

I happen to live near-enough to Bracknell, so was able to arrive at their office, talk to *the same person* who I spoke to on the phone, collect a new "self-configuring + pre-labelled" Zyxel router, get back home, plug it in, and get back online (all within the hour)

Yes, they might be a bit more expensive than other larger providers, but for service like that, of course I'd recommend them.

  • StealthW
  • over 2 years ago

These guys are not the cheapest but performance and service are second to none.
My detailed comms knowledge dates back to the Teletype era, so I understand what's happening at some level, but the complexity of modern technology is way beyond me. Suspect I phone them more than most. Doesn't matter who you speak to, sales or tech support, you get a straight answer and advice that works. First time.
That's why we've stuck with them since our first tentative steps on the Internet in 1997.

  • Nedleif_Kram
  • over 2 years ago

Hands-down the best ISP that I've ever used. Staff are clueful, responsive and courteous and the products are cutting-edge yet stable.

They are not the cheapest, but they are definitely the best.

  • dr_poggs
  • over 2 years ago

Hands-down the best ISP that I've ever used. Staff are clueful, responsive and courteous and the products are cutting-edge yet stable.

They are not the cheapest, but they are definitely the best.

  • dr_poggs
  • over 2 years ago

I like being able to talk to someone technical, someone who can fix my problems, rather than someone who can write my problem down and pass it to the technical department.
That's why I use AAISP!

  • MarkRS
  • over 2 years ago

I recently moved house to a different exchange area. BT moved my phone and gave me a new number. AAISP had to wait for the number to go live before they could set up HOME::1 for me. They transferred my account to the new line with all of the settings intact and it went live mid morning of the day they said it would.

They did a wonderful job as is usual from their staff and I wholeheartedly recommend them to anyone who wants good service.

  • rpont
  • over 2 years ago

Signing up was easy, the (Openreach) Engineer turned up and installed the fibre as promised. The modem fetched it's settings from A&A as they said it was and I was online, lighting fast and hasn't let me down once!

  • igloodan
  • over 2 years ago

Excellent performance, highly skilled and responsive support during office hours (officially) and most evenings too. Not the cheapest, but almost certainly the best at any price, with a lot more innovation than most (sip2sim, bonded links across multiple backhaul providers...)

  • jas88
  • over 2 years ago

Andrews and Arnold will never win any prizes for cheapness, but you get what you pay for. I've tried the cheap, cheap, cheap ISPs and if your time is worth nothing then perhaps they're worthwhile. So much of the ISP comparison stuff is predicated entirely on price and it's a big mistake.

The thing about A&A is they know what they're doing and they take their service seriously. You can easily talk to someone with deep technical knowledge, and they will fix any demonstrable problems. Compare and contrast with "cheap, cheap, cheap" ISPs, where all you can do is talk to someone who has a script from they will not deviate under any circumstances, even when it has beyond doubt failed.

A&A may not be good at suffering fools, but then neither am I.

  • jhwinters
  • over 2 years ago

One of the few providers who can get Openreach by the scruff of the neck and stuff their nose in whatever excrement they've deposited for their unfortunate customer. Their "no bulls**t" tech support promise is expertly dispensed and their quality of service is second to none. If you even slightly rely on your internet connection for whatever reason, just go with these good folk and save yourself a whole heap of trouble. Amazing.

  • cantanko
  • over 2 years ago

Excellent support when Openreach couldn't give a whatsit. I'm not particularly savvy but their tech guys even helped me to understand.

  • greensword
  • over 2 years ago

I've tried the rest, now I'm with The Best. Great speeds, fabulous service. It's great to speak to people who KNOW what they're talking about, and are passionate about sorting stuff properly for ther customers (and keeping them informed). In fact, when speaking to one of their technical team, I realised it was the only time I've ever spoken to a member of an ISP tech team who obviously knows more than I do in their professional field. :P

  • Idirian
  • over 2 years ago

Fast, knowledgeable people, honest, feature-rich and very full range of services, IP over 4G, superb IPv6, static IPv4 blocks free, multiple line bonding for higher speeds and reliability, 4G failover. Could never imagine being with anyone else. They are simply _that good_.

  • CecilWard
  • over 2 years ago

A bit expensive but worth every penny. Service is magnificent. Nothing too much trouble and when one phones with a question/problem the phone is answered by very knowledgeable techies. No need for problems to be escalated one is at the top from first contact.

  • cpritch007
  • over 2 years ago

UK based, Friendly, Competent team. Always a pleasant experience

  • hcaglayan
  • over 2 years ago

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