I recently had a broadband connection-failure (I knew because I received an SMS from AAISP within 30 seconds) ... Fair enough, these things happen, I switched across to 4G via a phone-tether.

Once I realised that it was actually a hardware-failure (i.e. not even a power-light) with the older [out-of-warranty] router I gave them a call, asked if they could supply a suitable replacement.

Replacement agreed, [inexpensive] invoice arrived straight away via email (via the 4G connection on the phone I was calling them from).

I happen to live near-enough to Bracknell, so was able to arrive at their office, talk to *the same person* who I spoke to on the phone, collect a new "self-configuring + pre-labelled" Zyxel router, get back home, plug it in, and get back online (all within the hour)

Yes, they might be a bit more expensive than other larger providers, but for service like that, of course I'd recommend them.

These guys are not the cheapest but performance and service are second to none.
My detailed comms knowledge dates back to the Teletype era, so I understand what's happening at some level, but the complexity of modern technology is way beyond me. Suspect I phone them more than most. Doesn't matter who you speak to, sales or tech support, you get a straight answer and advice that works. First time.
That's why we've stuck with them since our first tentative steps on the Internet in 1997.

Hands-down the best ISP that I've ever used. Staff are clueful, responsive and courteous and the products are cutting-edge yet stable.

They are not the cheapest, but they are definitely the best.

Hands-down the best ISP that I've ever used. Staff are clueful, responsive and courteous and the products are cutting-edge yet stable.

They are not the cheapest, but they are definitely the best.

I like being able to talk to someone technical, someone who can fix my problems, rather than someone who can write my problem down and pass it to the technical department.
That's why I use AAISP!

I recently moved house to a different exchange area. BT moved my phone and gave me a new number. AAISP had to wait for the number to go live before they could set up HOME::1 for me. They transferred my account to the new line with all of the settings intact and it went live mid morning of the day they said it would.

They did a wonderful job as is usual from their staff and I wholeheartedly recommend them to anyone who wants good service.

Signing up was easy, the (Openreach) Engineer turned up and installed the fibre as promised. The modem fetched it's settings from A&A as they said it was and I was online, lighting fast and hasn't let me down once!

Excellent performance, highly skilled and responsive support during office hours (officially) and most evenings too. Not the cheapest, but almost certainly the best at any price, with a lot more innovation than most (sip2sim, bonded links across multiple backhaul providers...)

Andrews and Arnold will never win any prizes for cheapness, but you get what you pay for. I've tried the cheap, cheap, cheap ISPs and if your time is worth nothing then perhaps they're worthwhile. So much of the ISP comparison stuff is predicated entirely on price and it's a big mistake.

The thing about A&A is they know what they're doing and they take their service seriously. You can easily talk to someone with deep technical knowledge, and they will fix any demonstrable problems. Compare and contrast with "cheap, cheap, cheap" ISPs, where all you can do is talk to someone who has a script from they will not deviate under any circumstances, even when it has beyond doubt failed.

A&A may not be good at suffering fools, but then neither am I.

One of the few providers who can get Openreach by the scruff of the neck and stuff their nose in whatever excrement they've deposited for their unfortunate customer. Their "no bulls**t" tech support promise is expertly dispensed and their quality of service is second to none. If you even slightly rely on your internet connection for whatever reason, just go with these good folk and save yourself a whole heap of trouble. Amazing.

Excellent support when Openreach couldn't give a whatsit. I'm not particularly savvy but their tech guys even helped me to understand.

I've tried the rest, now I'm with The Best. Great speeds, fabulous service. It's great to speak to people who KNOW what they're talking about, and are passionate about sorting stuff properly for ther customers (and keeping them informed). In fact, when speaking to one of their technical team, I realised it was the only time I've ever spoken to a member of an ISP tech team who obviously knows more than I do in their professional field. :P

Fast, knowledgeable people, honest, feature-rich and very full range of services, IP over 4G, superb IPv6, static IPv4 blocks free, multiple line bonding for higher speeds and reliability, 4G failover. Could never imagine being with anyone else. They are simply _that good_.

A bit expensive but worth every penny. Service is magnificent. Nothing too much trouble and when one phones with a question/problem the phone is answered by very knowledgeable techies. No need for problems to be escalated one is at the top from first contact.

UK based, Friendly, Competent team. Always a pleasant experience