Plusnet

Plusnet

Plusnet Summary
Ratings starstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Unlimited Broadband + Home Phone **£50 reward** 10 Mbps £5.00 £19.99 £239.90
Fixed Price Unlimited Fibre + Home Phone 36 Mbps FREE £23.99 £287.88
Fixed Price Unlimited Fibre Extra + Home Phone **£50 reward** 66 Mbps £9.95 £28.99 £347.90
Unlimited Business Broadband and Phone 10 Mbps FREE £20.40 £244.80
Unlimited Business Fibre Broadband 66 Mbps FREE £36.00 £432.00
Unlimited - Broadband Only 10 Mbps £25.00 £13.49 £161.86
Unlimited Broadband and Home Phone - No Contract 10 Mbps £25.00 £30.48 £365.76
Unlimited - Broadband Only - No Contract 10 Mbps £50.00 £14.99 £179.88
Unlimited Fibre + Home Phone 36 Mbps FREE £32.98 £395.71
Unlimited Fibre - Broadband Only 36 Mbps £50.00 £17.49 £209.95
Unlimited Fibre Extra + Home Phone 66 Mbps FREE £37.98 £455.76
Unlimited Fibre Extra - Broadband Only 66 Mbps £50.00 £22.40 £268.85
Unlimited Business Broadband - Broadband Only 10 Mbps FREE £18.00 £216.00
Business Broadband - Broadband Only (24 month contract) 10 Mbps FREE £12.00 £144.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Plusnet
Legal Name Plusnet plc
Company Type UK Public Limited Company ( company number: 03279013 )
ISPA Member Large
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
Contact Details
Sales Telephone 0800 432 0200 (Free Call (e.g. 0800)) Mon - Fri (07:30 - 22:00) | Sat (07:30 - 22:00) | Sun (07:30 - 22:00)
Support Telephone 0800 432 0200 (Free Call (e.g. 0800)) Mon - Fri (07:30 - 22:00) | Sat (07:30 - 22:00) | Sun (07:30 - 22:00)
Reviews

I don't have Plusnet so I don't know.

  • purepower
  • 29 days ago

The month of September so far has been a testing one; some connectivity issues, the raising of the fee and, throttled down on 2 occasions makes life very difficult however, I can not see an alternative at this time

  • adrian565
  • 29 days ago

I’ve been with Plusnet for 8 years and have had the odd problem due to our ancient network in our village, but luckily any faults have been fixed very quickly and I’ve been kept in the loop at every step.
In July I found out we were able to finally get overhead FTTP and was lucky enough to get on the Plusnet FTTP trial before they closed applications. I’ve gone from 3mbps to 70+Mbps so far I’ve not had any issues and by having my phone line, calls and FTTP as a package I’m only paying £45pm as opposed to BT who would have charged me at least £55pm plus my router was free and there was not activation fees. I’ve been very happy with the services I’ve received from Plusnet and plan to stay with them for as long as they keep doing what they’re doing.

  • Edboss
  • 29 days ago

No problem with Plusnet speed or phone service. every time I try to contact them by phone I'm told the lines are busy with the waiting time of 30 minutes. this is at anytime of the day and evening. there is no email address to contact them on. every thing is supposed to be via their FAQ sites, If they are busy all the time and they are sorry for making me wait they should therefore either employ more people.

  • iceman2uk
  • 29 days ago

I have been with them for over 10 years and very happy . Price is reasonable. Would take a lot for me to change.

  • billking1
  • 29 days ago

Speeds are good, the service is excellent, but here's the problem, getting to the front of the long queue to speak to and adviser. Last time I was on the phone waiting for 25 minutesh before I got through, some compensation that they pay the bill for waiting. Such a pity because in every other area they are very reliable.

  • grahamfowler
  • 29 days ago

PlusNet is using dynamic IP addresses with Netherlands locations. As a result when I get allocated one of these addresses I cannot access the National Lottery, my GP practice appointments and prescription website, and Nectar offers. I also get MSN news in Dutch! PlusNet just do not understand the problem and even buying a static IP address has only solved the problem for my wifi connections and not for my hard wired desktop PC. Pity as speeds are good and reliability fine, but I do not have time to get them to sort this out.

  • TheWheeler
  • about 1 month ago

Cheap and slow BB. FTTC best download speed - 19Mbps. Poor customer service. Not interested in finding speed fault. But at lease I get to surf the net.

  • jhchicks_853
  • about 1 month ago

Very helpful. Going all out to try and cure an on going line problem which BT never did.

  • brian-caney
  • 2 months ago

I think Plusnet can be a bit 'Marmite'. Plenty of moaners in the forums. But if you look at all the mainstream ISPs, they're all pretty much the same.

I've been with PlusNet now for about 2 years, starting off with an 18 month 'deal' on 40/2 Fibre. I renewed it because quite frankly we've had no problems at all with their services. It's since been upgraded to 40/10, in line with most others.

I can't remember noticing any outages, and speeds are generally very good, I usually get downloads at a steady 37meg, and uploads just over 9meg.

As such, we decided to continue with them, and signed on another 18 month deal to fix the cost.

There's plenty of budget broadband providers, and you'll get good and bad service with all of them. PlusNet do seem to be at least on a par with them and have OK customer service, and you can contact them through the forums.

Good value broadband provider if you get a good connection.

  • wildroverandy
  • 2 months ago

Download speeds always less that promised. Connection drops out several times a day

  • floridafing
  • 2 months ago

It would be better if Plusnet would provide a full fibre-to-the-home service with genuine super-fast speeds. A maximum of 40 Mbps now is only fast, not super fast.

  • davidal888
  • 2 months ago

Plusnet just gets worse. Been with them since 2005. My best achieved speed was 37mps two years ago. I was promised an upgrade to 55mps it never occurred. It was decided to call a BT engineer, he blamed my kit, so one night I disconnected the lot: result no change, from nearly sixty smackers! BT speed test says the max achievable is 31 mps so I've been sold a pup! And that's with the latest ASUS DSL AC88U modem router, and I just installed a new RYZEN 5 model, so almost a new PC! BC

  • bccowell
  • 3 months ago

Over the year they are reliable and have decent customer service. But, when it is bad, it’s bad
All day long sub par through out
Mailbox size limited to 1 GB

  • gyrogearloose23
  • 3 months ago

I recently joined Plusnet and when I received my first notification of payment, I noticed that they had an incorrect name on the direct debit. I therefore called them and after a twenty minute wait got through to them. I explained the problem and they promised to correct it. Now eight days later I get an email demanding payment as the direct debit using the incorrect account name had failed. Called them again and after a thirty minute wait got through only to be told that it was an automated system they they use and it is unable to make a direct debit request as the original had failed. Had to make a credit card payment as this is the only way they can now take the payment.
NOT Good

  • GeorgeB
  • 3 months ago

I regulary help people out with their internet problems, so have lots of experience trying to get some sense out of other ISPs. To come home to Plusnet's support is like having a freindly conversation with someone who asks sensible questions and doesn't just read off a script. If they say they will sort something, it gets sorted. I can't praise them enough, and recommend them to anyone who is getting frustrated with their provider and wants to switch.

  • Spikus
  • 3 months ago

I am getting an average download speed of around 2.4 Mb/sec. It's been gradually getting slower over the course of 2 years. Admittedly i am in a rural location but why should I be paying the same as someone who receives excellent speeds in a different location? I intend to contact them soon to discuss the issue.

  • martyn58
  • 3 months ago

I dont use Plusnet I use SSE Energy

  • peatee
  • 3 months ago

Been with them for a few years now for broadband and have now joined them for my sim only mobile. Always been excellent for me and you can speak to English speaking people in their Sheffield call centre. Unlike many companies who employ foreign staff and call centres. I maintain a speed of around 40MB, and am delighted with PlusNet and their service.

  • harry1990
  • 3 months ago

Does what it says on the tin .....

  • meanirene
  • 3 months ago

Still not provided the 10 Mb upload - they were supposed to have converted from 2Mb to 10Mb last November.

  • stewgee
  • 4 months ago

I used to get 76 mps, now I only get 60 mps.

  • Zoffo
  • 4 months ago

I first switched to Plusnet from Sky in Feb 2016.
The process was straight forward subject to the lack of accurate connection dates, but this was due to Openreach at that time, a problem which has now been resolved with their breakup from BT.

The service has been reliable with an occasional drop out which may be down to my four access points not always synchronising correctly.

I have gone to great lengths to remove the causes of any internal losses to the service which is FTC. The cabinet is in sight of my house so only approx 20 houses away.

I achieve and occasionally exceed the service limits of 37Mb down and 10Mb up - at peak use my service has never dropped below 27 MB down.

The Plusnet Forum is a very useful resource where far more support is usually available than simply contacting customer service, who are always polite and cheerful and helpful.

The landline is clear and reliable and being that Plusnet are a wholly owned subsidiary of BT, I can access all of the BT services. (includes a rebadged BT Hub)

I am satisfied with Plusnet, but I am canny too and may switch SP if a better deal becomes available.

My view has generally been you are looking to chose the best of a bad bunch - on that basis I rate Plusnet highly.

  • trashcooky
  • 4 months ago

I first switched to Plusnet from Sky in Feb 2016.
The process was straight forward subject to the lack of accurate connection dates, but this was due to Openreach at that time, a problem which has now been resolved with their breakup from BT.

The service has been reliable with an occasional drop out which may be down to my four access points not always synchronising correctly.

I have gone to great lengths to remove the causes of any internal losses to the service which is FTC. The cabinet is in sight of my house so only approx 20 houses away.

I achieve and occasionally exceed the service limits of 37Mb down and 10Mb up - at peak use my service has never dropped below 27 MB down.

The Plusnet Forum is a very useful resource where far more support is usually available than simply contacting customer service, who are always polite and cheerful and helpful.

The landline is clear and reliable and being that Plusnet are a wholly owned subsidiary of BT, I can access all of the BT services. (includes a rebadged BT Hub)

I am satisfied with Plusnet, but I am canny too and may switch SP if a better deal becomes available.

My view has generally been you are looking to chose the best of a bad bunch - on that basis I rate Plusnet highly.

  • trashcooky
  • 4 months ago

Living in such an isolated part of the West Country, I am extremely impressed with the Super Fast Broadband that I get. 38 mbs of download, and 10 mbs of upload and, a latency of only 14: Better, even than London, unless you can afford the extortionate prices Virgin Media charge. The deal I have with Plusnet, is extremely competitive, and all that lets it down. is the verbal communication, that no longer exists in 2018. Talking, physically, with an operator would iron out some issues that even I have, despite having over 30 years of Internet experience. Still, you get what you pay for, and now with my mega powerful PC; I look back with no fondness to the Amstrad days.

  • adrian565
  • 4 months ago

My download speeds have gradually been getting worse. In the last couple years it has slowed from nearly 4Mb/s to about 2.5Mb/s. It now doesn't stream Iplayer reliably. I will be taking this up with them soon. I should say that my location is rural but I am not happy with a declining service.

  • martyn58
  • 4 months ago

Cheap broadband FTTC. They say I get 36Mbps download, but in reality I get 19Mbps. Still I should not complain at least I get a connection. I suppose that £17.49 a month is not to bad for the speed I get.

  • jhchicks_853
  • 5 months ago

Well, I got a good deal on my fibre upgrade. It has taken several weeks to calibrate nonetheless, it is fine now and surfing and uploading is ultra quick, and am a contented customer.

  • adrian565
  • 5 months ago

General internet speeds are fine but my real gripe is with the Webmail service. It is absolutely shocking. Many users need a reliable IMAP connection for accessing email and the technical people at Plusnet either do not care or do not fully understand why this requirement is so important. The shoddy IMAP integration service has been ignored for the past couple of years and I personally know of dozens of people who have moved to an alternative provider because of this. There are literally hundreds of messages in their user forum relating to this issue, but the messages are simply ignored.

  • steveml
  • 5 months ago

I have been with Plusnet some considerable time and overall I have been very satisfied with their broadband service. On the rare occasion that I have had to contact their support team the response has been swift and the problem quickly resolved, however, the speed has become abysmal with a download speed of 4.6 and upload of 0.8 mbps it leaves me with no other option but to give a 3 star rating for overall satisfaction and that is perhaps being generous.

  • Oldseadog
  • 5 months ago

We have very simple requirements as we seldom download still less stream material, don't game, and don't touch Facebook etc. So we consider our Plusnet package of ADSL2+ at about 13Mb with unlimited 24-hour calls is good value at about £28 per month. The much derided Plusnet Hub One is perfectly adequate to replace my fancy Billion 7800 which cost £80, was no faster and burned out its wifi card just after the warranty expired at 2 yrs. By the nature of TBB we are more likely to hear about problems; since joining PN from BT almost four years ago we haven't had one outage and our connection is totally reliable.

  • mike41
  • 5 months ago

On the few occasions I have had to phone them I have had to hang on for up to 20 minutes before I was able to talk to anyone. They say their customer service is now improving. I'll be convinced if I have to contact them again.

  • joebrook
  • 5 months ago

I have been a Plusnet user for many years and they have out-shone all my previous ISPs.
On the odd occasion that I called their UK based help line I have been treated as though I am the most important customer they have.
What's not to eulogise over, in this current climate of "to hell with existing customers, let's court new clients with incentives"

  • daytripper81
  • 5 months ago

The speed goes down and up from 1,5 to 13 at best. Once I have used it for a few largish Downloads the speed drops off to unusable. Oh yes it is now very expensive.

  • gymnast
  • 5 months ago

Download speeds excellent - never any issues. Plusnet customer service is always excellent - such a relief not to have to deal with BT any more!

  • thecottage
  • 6 months ago

The month of April 2018 has been good. Great connectivity to the internet; solid, reliable broadband speed and no throttling as yet. long may it continue.

  • adrian565
  • 6 months ago

OK most of the time. But if things go wrong with broadband they will not admit they are at fault. Twice in the last year broadband speed has dropped off. The first time they contradicted themselves (in writing) so often that eventually they had to admit they had reduced the speed. The second time they knew there was an issue with the line (not a fault!) After a couple of days it disappeared and speeds improved. But a week later they asked me to pay £65 to get my wiring checked. My advice to anyone is keep checking your speeds and don't take anything they say at face value. Keep notes and tell them when they contradict themselves.

  • trefor215
  • 6 months ago

I have been with Plusnet since 2006, and never had a problem. Only minor queries which have been dealt with quickly.

I don't have fibre broadband, but I can still stream live TV, so it's fast enough for our purposes. I have found them good at giving discounts too, if you ask nicely !

  • Cairnwell
  • 6 months ago

I have been with Plusnet (Force9) for well over 15 years. Have tried other broadband providers but none of them came up to the standard of Force9 (Plusnet). The only was I would move if the increased the price by a large amount. I also have my line rental with them No problems.
Some times you can have a long wait to speak to someone but they usually sort out your problems.Excellent service.

  • billking1
  • 6 months ago

good service - only wish they would make the telphone spam call blocking useful

  • drwright
  • 6 months ago

Very difficult and time consuming to contact support.
Typically telephone lines consistently busy the online message service is been off line and no respond to e mails however the direct debit mandate for monthly payment works without faimove to Now moving to new isp provider
Plusnet say they will do you proud I think they should drop the word proud

  • tonywaltershome
  • 6 months ago

I've been with Plusnet for several years, on fibre for the past 5. I find them to be very reliable with excellent customer support when things (BTOR0 go wrong.

In particular, they have a very active forum which is well supported by PN staff members.

  • FINCASTLE84
  • 6 months ago

I joined Plusnet as they had a good deal. Joining was very good, and they kept me informed of the progress. I had some questions and I wanted to email them, which I did, a few times, but had no answer. In the end, I had to phone to get the answer. I looked at their phone deals and saw one for 'Anytime International' for £8 per month, which included anytime UK. I emailed again, and once more no response and had to phone. I upgraded to the 'Anytime International' and they gave me a date of 19th April on the phone. I had confirmation email about the direct debit starting later than the 19th on 5th May, confusing as the upgrade starts on the direct debit being paid. I have used the phone and will be checking if there has been and charges and will complain.
I think that if Plusnet could pay attention to emails, I would give more points.

  • rkcl
  • 6 months ago

They get progressively worse. Speeds fluctuate, mostly downwards. Customer satisfaction? Nil.

  • deniswaugh
  • 6 months ago

Add review