Hey! Broadband Broadband, Full Fibre and Reviews UK
Hey! Broadband
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Summary
Hey! Broadband is a relatively recent entrant to the UK full-fibre market, focusing on delivering fibre-to-the-premises (FTTP) connections to homes in areas that may still be underserved by the larger providers. Because its network runs fibre straight into the property, it avoids many of the bottlenecks associated with older “fibre to the cabinet” or copper-based setups. For households with multiple streaming, gaming or remote-work users, the symmetrical upload and download speeds that Hey! advertise stand out as a real advantage.
Packages
| Package Name | Speed | Setup | Monthly | First Year Cost* |
|---|---|---|---|---|
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Everyday Fibre (social tariff)
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100 Mbps | £0.00 | £19.00 | £228.00 |
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Gigafast 900 (24 months)
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900 Mbps | £0.00 | £35.00 | £420.00 |
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Megafast 400 (24 months)
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400 Mbps | £0.00 | £33.00 | £396.00 |
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Superfast 150 (24 months)
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150 Mbps | £0.00 | £23.00 | £276.00 |
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Gigafast 900 (12 months)
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900 Mbps | £0.00 | £45.00 | £540.00 |
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Megafast 400 (12 months)
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400 Mbps | £0.00 | £35.00 | £420.00 |
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Superfast 150 (12 months)
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150 Mbps | £0.00 | £25.00 | £300.00 |
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Gigafast 900 (1 month)
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900 Mbps | £0.00 | £55.00 | £660.00 |
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Megafast 400 (1 month)
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400 Mbps | £0.00 | £39.00 | £468.00 |
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Superfast 150 (1 month)
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150 Mbps | £0.00 | £28.00 | £336.00 |
* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.
Additional Comments
When the service is live at your address, many customers say the performance lives up to the promise. The company’s package range typically begins at around 150 Mbps, with higher tiers reaching 400 Mbps and 900 Mbps in some cases, all under the “full-fibre” banner. Installation is included, the router is supplied, and the pricing structure is made fairly simple and clear – all of which simplifies the switch. Customers typically comment that the setup was neat, the engineers professional, and the resulting connection noticeably better than their previous provider. One of the core selling points is that you’re getting a modern network built for today’s needs rather than adapting legacy infrastructure.
That said, there are a few important caveats. The first is coverage: because Hey! is not one of the giant nationwide providers, its infrastructure is live in selected areas and rollout is still expanding. If your home sits just outside their current footprint you may face a wait or may not yet be eligible. Secondly, while many users report good service, there are recurring mentions of installation delays, slower-than-expected support responses in some cases, or difficulties cancelling when things go wrong. As with many newer providers scaling up, some growing pains are evident. Although the price plans are transparent, users should check the contract length (typically 24 months) and the terms regarding what happens when the contract ends or if you move address.
In practical terms, Hey! Broadband is best suited for households that can access its live full-fibre network and are looking to future-proof their internet connection. If you’re working from home, sharing large files, streaming on multiple devices, or just frustrated with slow uploads from your current provider, switching to a provider like Hey! could be transformative. On the other hand, if you’re in an area where coverage is patchy or you rely on an all-in-one bundle (broadband + TV + mobile) from a major provider, then you’ll want to compare carefully.
For discounts, take a look at our page on Hey! Broadband Deals & Offers.
ISP Details
| Name | Hey! Broadband |
|---|---|
| Legal Name | Hey Broadband Ltd |
| IPv6 Support | No |
| ISPA Member | Yes |
| Ofcom Code of Practice | No 
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| Link | https://heybroadband.co.uk/ |
Contact Details
| Sales Telephone | 0330 822 2878 |
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