Hyperoptic Summary
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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
50 Mbps Fast 50 Mbps £29.00 £22.00 £293.00
150 Mbps Superfast 150 Mbps £29.00 £29.00 £377.00
500 Mbps Ultrafast 500 Mbps £29.00 £39.00 £497.00
1 Gb Fibre Hyperfast 900 Mbps £29.00 £49.00 £617.00
50 Mbps Fast Broadband and phone 50 Mbps £29.00 £24.00 £317.00
150 Mbps Superfast Broadband and phone 150 Mbps £29.00 £31.00 £401.00
500 Mbps Ultrafast broadband + phone 500 Mbps £29.00 £41.00 £521.00
1 Gb Fibre Hyperfast Broadband and phone 900 Mbps £29.00 £51.00 £641.00
Business 30 Mbps Fibre Broadband **special offer** 30 Mbps £360.00 £30.00 £720.00
Business 150 Mbps Fibre Broadband **special offer** 150 Mbps £360.00 £108.00 £1,656.00
Business 1 Gbps Fibre Broadband **special offer** 900 Mbps £360.00 £324.00 £4,680.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Hyperoptic
Legal Name Hyperoptic Ltd.
Company Type UK Limited Company ( company number: 07222543 )
IPv6 Support Yes
ISPA Member Small
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support None
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales E-Mail [email protected]
Sales Telephone 0333 332 1111 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (09:00 - 21:00) | Sat (09:00 - 17:00) | Sun (09:00 - 17:00)
Support E-Mail [email protected]
Support Telephone 0333 332 1111 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (09:00 - 21:00) | Sat (09:00 - 17:00) | Sun (09:00 - 17:00)

Great ISP, you can call them up and expect a level of networking knowledge.

Speeds are of course great, you can expect to see TCP 900+ download and upload speeds with 1 - 2ms pings around the country.

Having a bit of a congestion issue however, when reported to Hyperoptic they said that they expect a bit of congestion even though their website says you'll never experience any slow downs...

If you run a speediest at 6am in the morning, you can enjoy the full speed no doubt. Run it later in the day when the rest of your block of flats are online, you're sharing a gigabit switch with them and can expect 400 - 600 download speed but still 900+ upload.

The router Hyperoptic provide can handle the gigabit connection, and that's about it, not very interesting other than that. Highly recommend an upgrade to a Netgear R7800 which can also handle gigabit on it's WAN port and has way more features.

Another big thing to bear in mind if you move to Hyperoptic, they use CGNAT, so you will need to buy a static IP if you ever wish to port forward (required for hosting your own servers or playing games).

  • Callumpy
  • 12 months ago

Consistently fast speeds and excellent value + very efficient customer service should you ever need it.

  • Willsywoo
  • about 1 year ago

I opted for the 150mb package at an initial £22per month. I was impressed with the smooth installation and subsequent speeds. After some initial teething problems, when speeds DID drop (to 98 mbs ~ still faster than my TalkTalk package at £45 per month), the service has been consistently good. Customer Service is good (they even credited me for the times when speeds had dropped)and the service is totally reliable. My yearly contract has come to an end and the new price will be £28.50 pm which is still cheaper than TalkTalk for a far higher speed.

  • Willsywoo
  • over 2 years ago

Superb broadband and service

  • g1ally
  • over 2 years ago

I have been very impressed with this provider since joining in January 2018. Hyperoptic is now extending to individual homes/houses in addition to whole blocks of flats etc. Installation is quick and efficient with the fibre-optic cable coming directly into your house.
Remarkable value at £22pcm for 150mbs. I regularly get speeds in excess of 300mbs. Good customer service too, although outsourced to Serbia( I believe). I would highly recommend them.

  • Willsywoo
  • over 2 years ago

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