Zen Internet is tied to the local infrastructure. In that environment they provide excellent service as regards speed and reliability.
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Zen Internet
| Ratings |    compare this ISP to others |
|---|---|
| Links | Homepage | Home Broadband | Business Broadband | Complaints Policy |
| More Details | Full Company Details | Contact Details |
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.
red prices indicated packages with usage based pricing (the more you download, the more it costs)
| Name | Zen Internet |
|---|---|
| Legal Name | Zen Internet Limited |
| Company Type | UK Limited Company ( company number: 03101568 ) |
| ISPA Member |
Large
ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. |
| Ofcom Code of Practice |
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk |
| Migration Support |
Inbound and Outbound
Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.
We recommend you choose an ISP which support both inbound and outbound migration. |
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| Links | Homepage | Home Broadband | Business Broadband | Complaints Policy |
| Sales E-Mail | [email protected] |
|---|---|
| Sales Telephone | 01706 902000 (Geographic (e.g. 020)) Mon - Fri (08:00 - 18:00) | Sat (Closed) | Sun (Closed) |
| Support E-Mail | [email protected] |
| Support Telephone | 01706 902009 (Geographic (e.g. 020)) Mon - Fri (08:00 - 20:00) | Sat (09:00 - 17:00) | Sun (09:00 - 17:00) |
| I have been with Zen for almost 20 years. First with Dial up then ADSL and finally FTTC. Their service has been exceptional and they have always gone the last mile to help when there have been problems (usually with BT lines I must add). I get a healthy 55 - 65 MBs download with 10 upload. They also supply my phone service at a very reasonable cost, Sorry Zen but you're stuck with me for life. superb service and far better speeds than Orange for only a little more expenditure. If I need to call - not very often - someone answers quite quickly and clearly knows what they are talking about, not just following an algorithm.
I've been with Zen for over 10 years now. Having tried other big ISPs who had slowly speeds and more support moving to Zen was a real breath of fresh air. They are reliable, speeds are good (reliant of course on BT which doesn't help) and the Support is fantastic. You phone up and straight away you are talking to the department you need with very helpful people who do sort things out (not that much needs sorting out). Zen is the best!!!!!!!!! Zen keep getting good reviews, but my experience of them hasn't been good. Download speeds are slow, with lots of irritating buffering when I'm trying to watch something online, and frequent drop outs in the service, too. When something major goes wrong, each time I've had no phone or broadband for 5 days. As I'm a disabled pensioner, this lack of service impacts me a lot. When asked, Zen declined to compensate me or return payment for the service I'd paid for but didn't get. Customer service seems patchy, too. All in all, IMO not worth the money. Zen are excellent, cannot fault them and have been with them for years. If you switch to Zen, you will wonder why you didn't do it earlier! |
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I've recently come back to Zen after a house move left me with another ISP. I am due to get FTTP sometime when OR eventually gets around to it but at the moment I am stuck with ADSL. It is perhaps worth mentioning that Zen does charge more for Market A exchanges such as my one and only offers a download capped service. I should add that every time we get to the date when we should get FTTP it jumps another 6 months. This has been going on now for 2 years.