Zen Internet

Zen Internet

Zen Internet Summary
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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Unlimited Broadband **1 month contract** 6 Mbps FREE £22.99 £275.88
Unlimited Broadband + Phone Package 6 Mbps FREE £28.00 £336.00
Fibre Unlimited 1 and Phone Package 26 Mbps £55.00 £37.00 £443.95
Fibre Unlimited 2 and Phone Package 55 Mbps £55.00 £43.99 £527.90
Unlimited Fibre 3 (G.fast) 160 Mbps £55.00 £52.00 £624.00
Unlimited Fibre 4 (G.fast) 330 Mbps £55.00 £59.99 £719.88
Unlimited Full Fibre 3 (FTTP - broadband only) 150 Mbps £55.00 £50.00 £600.05
Unlimited Full Fibre 4 (FTTP - broadband only) 300 Mbps £55.00 £75.00 £900.00
Unlimited Full Fibre 3 (FTTP) and Phone Package 150 Mbps £55.00 £52.00 £623.95
Unlimited Full Fibre 4 (FTTP) and Phone Package 300 Mbps £55.00 £76.99 £923.90
Unlimited Business Broadband **1 month contract** 6 Mbps £48.00 £21.40 £256.75
Unlimited Business Broadband + Phone Package **1 month contract** 6 Mbps £48.00 £36.40 £436.75
Unlimited Business Broadband Office + Phone Package **Critical Care** 6 Mbps £48.00 £74.40 £892.80
Unlimited Fibre 1 for business 26 Mbps £55.00 £32.40 £388.80
Unlimited Fibre 2 for business with phone package 55 Mbps £55.00 £35.40 £424.80
Unlimited Fibre Office 2 (FTTP) and phone package 200 Mbps £55.00 £115.20 £1,382.40
Unlimited Fibre Office 3 (FTTP) with line rental 300 Mbps £55.00 £139.20 £1,670.40

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Zen Internet
Legal Name Zen Internet Limited
Company Type UK Limited Company ( company number: 03101568 )
ISPA Member Large
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales E-Mail [email protected]
Sales Telephone 01706 902000 (Geographic (e.g. 020)) Mon - Fri (08:00 - 18:00) | Sat (Closed) | Sun (Closed)
Support E-Mail [email protected]
Support Telephone 01706 902009 (Geographic (e.g. 020)) Mon - Fri (08:00 - 20:00) | Sat (09:00 - 17:00) | Sun (09:00 - 17:00)
Reviews

I have very slow broadband due to poor line and exchange. But zen as a provider has been very reliable.

  • gerrytook
  • about 1 month ago

The support has not been used nor the E-mail . The long user name I did not like and the Substitute abbreviate did not work well .
I reverted to my old E-mail with MSN . The Service has been excellent till the last few days , but this is more likely to be a local Exchange fault . Others in the Village have been affected.
I am happy with the ISP . I have not been checking Speed up or down
It has been fine for my limited needs.

  • jerrow
  • 3 months ago

Speeds are slow and I experience drops in connection. When I rang recently to ask for help setting up email on my iPad I was told Zen doesn't offer support for iPads.... I chose Zen after reading a Which? review, and I'm kind of disappointed. Perhaps people in urban areas get a better service from Zen, compared to those of us in rural areas.

  • eriskay
  • 3 months ago

Excellent, been with them for years, far better than all the rest and always adding new features, enhancements etc. Would recommend them to anyone...

  • SteveKnight
  • 3 months ago

Joined Zen 2013, service now diabolical. Tech support morons , read flow charts & blame YOUR equipment,/router,/Ethernet cable,/micro filter,/computer = never their fault &despite buying new router, micro filters & Ethernet cables, 1st guy I spoke to failed to diagnose trunk outage in area affecting many residents. 2nd failed to walk me though setting up new router I was told to buy by 1st guy blamed them for fault, I was asked,(despite telling the 2nd guy that I had had a stroke & heart attack & was struggling physically, to kneel on floor) to unscrew phone socket on wall to get at test socket +he had advised me to unscrew wrong one, so had to trace wiring to feed socket in garage -other side of house, he asked me to unscrew that, try phone in it, so had to go back to other side of house for phone then I was asked to go & get router from other side of house . Struggled to plug phone/router into a live test socket hanging off garage wall, 2nd tech guy decided it’s outage in area as both phone lines & internet by this time down he books BT, saying if I don't pay £120 to get private Broadband specialist out - check internal wiring I might be asked to pay BT £140-£178 for call out. Called Broadband specialist = £120, this + having to pay computer shop £75.91 on router, Ethernet cable & micro filters. Broadband specialist after he’d tested internal wiring asked neighbours if they’d any connectivity, they didn't. Called PC repair guy out= was suggested by 1st Tech guy it may be my computer = cost me £50, I’m losing income from booked in clients on busiest night of working week. PC repair guy migrated away from Zen Internet as found them rip off & incompetent- same problems. Phone to lodge complaint, 3rd tech guy = smarmy, condescending, rude & disrespectful, so lost my cool, he tried to justify actions of 1st & 2nd tech’s, as if I was at fault. I demanded manager called me Monday 11 am- 12 noon as started work at 12 noon. At 12.54 pm Monday Nick called claiming to be a Zen manager - he was only supervisor, he was equally obnoxious + unhelpful so asked for complaint to be escalated above him, he refused to reimburse for costs incurred from Broadband specialist PC repair man, only offered to pay for router claiming no tech guys recommended calling out Broadband specialist, fact is I never knew they existed until 2nd tech guy said to do so, so they endlessly back staff, have zero respect for customers. Support=diabolical amateur, useless, no 24/7 tech support. I pay £67.67 per month for 1 phone line + broadband & 1 without, no more than 5.85 mbps download speed & 0.84 mbps upload , diabolical customer service ,they know I ‘m self-employed & if I ‘m late paying bill, billing Rottweiler spams me with nasty threatening emails. Threaten to leave Zen & in smarmy voice they rudely tell you, you’ll never find as good a deal. I am done with Zen Internet they’re a disgrace, my advice - steer clear utter rip off utter rubbish, rude unpleasant.

  • Kazzy57
  • 3 months ago

I've recently come back to Zen after a house move left me with another ISP. I am due to get FTTP sometime when OR eventually gets around to it but at the moment I am stuck with ADSL. It is perhaps worth mentioning that Zen does charge more for Market A exchanges such as my one and only offers a download capped service. I should add that every time we get to the date when we should get FTTP it jumps another 6 months. This has been going on now for 2 years.

  • chriswillsher
  • 4 months ago

Zen Internet is tied to the local infrastructure. In that environment they provide excellent service as regards speed and reliability.

  • mgp001
  • 5 months ago

I have been with Zen for almost 20 years. First with Dial up then ADSL and finally FTTC. Their service has been exceptional and they have always gone the last mile to help when there have been problems (usually with BT lines I must add).

I get a healthy 55 - 65 MBs download with 10 upload. They also supply my phone service at a very reasonable cost,

Sorry Zen but you're stuck with me for life.

  • 45disaster
  • 5 months ago

superb service and far better speeds than Orange for only a little more expenditure. If I need to call - not very often - someone answers quite quickly and clearly knows what they are talking about, not just following an algorithm.
so far, so great..

  • kraemer
  • 5 months ago

I've been with Zen for over 10 years now. Having tried other big ISPs who had slowly speeds and more support moving to Zen was a real breath of fresh air. They are reliable, speeds are good (reliant of course on BT which doesn't help) and the Support is fantastic. You phone up and straight away you are talking to the department you need with very helpful people who do sort things out (not that much needs sorting out). Zen is the best!!!!!!!!!

  • DartNick
  • 5 months ago

Zen keep getting good reviews, but my experience of them hasn't been good. Download speeds are slow, with lots of irritating buffering when I'm trying to watch something online, and frequent drop outs in the service, too. When something major goes wrong, each time I've had no phone or broadband for 5 days. As I'm a disabled pensioner, this lack of service impacts me a lot. When asked, Zen declined to compensate me or return payment for the service I'd paid for but didn't get. Customer service seems patchy, too. All in all, IMO not worth the money.

  • eriskay
  • 6 months ago

Zen are excellent, cannot fault them and have been with them for years. If you switch to Zen, you will wonder why you didn't do it earlier!

  • SteveKnight
  • 6 months ago

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