KCOM Summary
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More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
KCom Lightstream Standard + Phone 30 Mbps £25.00 £40.00 £480.00
KCom Lightstream Superfast Plus + Phone 200 Mbps £25.00 £46.00 £552.00
KCom Lightstream Ultrafast + Phone 400 Mbps £25.00 £54.00 £648.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Legal Name KCOM Group PLC
Also Known As Karoo, K-C
Company Type UK Limited Company ( company number: 02150618 )
IPv6 Support No
ISPA Member Large
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support None
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales Telephone 0800 915 5148 (Free Call (e.g. 0800)) Mon - Fri (09:00 - 19:00) | Sat (09:00 - 17:00) | Sun (Closed)
Support E-Mail [email protected]
Support Telephone 01482 606101 (Geographic (e.g. 020)) Mon - Fri (08:00 - 21:00) | Sat (09:00 - 17:00) | Sun (10:00 - 18:00)

KCOM; Adequate service, but the Customer service is poor -difficult to connect with a customer service representative to ask a question.

  • kevhull
  • over 2 years ago

Download Speed is adequate for my needs, around 12-13 Mbps. Customer Service.. Well they are very hard to get hold of on the phone, waiting and waiting, which is frustrating.
Overall reliability is Good to Excellent, though the Customer Service could be a lot better.

  • kevhull
  • over 2 years ago

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