Virgin Media

Virgin Media

Virgin Media Summary
Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Virgin Media VIVID 50 54 Mbps £25.00 £37.00 £444.00
Virgin Media VIVID 100 108 Mbps £25.00 £42.00 £504.00
Virgin Media VIVID 100 **30 day rolling contract** 108 Mbps £70.00 £47.00 £564.00
Virgin Media VIVID 200 213 Mbps £25.00 £47.00 £564.00
Virgin Media VIVID 200 **30 day rolling contract** 213 Mbps £70.00 £52.00 £624.00
Virgin Media VIVID 350 362 Mbps £25.00 £52.00 £624.00
Virgin Media VIVID 350 **30 day rolling contract** 362 Mbps £70.00 £57.00 £684.00
Virgin Media VIVID 50 and phone 54 Mbps £25.00 £27.00 £324.00
Virgin Media VIVID 100 and phone 108 Mbps £25.00 £29.00 £348.00
Virgin Media VIVID 100 and phone **30 day rolling contract** 108 Mbps £70.00 £47.00 £564.00
Virgin Media VIVID 200 and phone 213 Mbps £25.00 £34.00 £408.00
Virgin Media VIVID 200 and phone **30 day rolling contract** 213 Mbps £70.00 £52.00 £624.00
Virgin Media VIVID 350 and phone 362 Mbps £25.00 £39.00 £468.00
Virgin Media VIVID 350 and phone **30 day rolling contract** 362 Mbps £70.00 £55.00 £660.00
Virgin Media Player TV Bundle 54 Mbps £25.00 £33.00 £396.00
Virgin Media Player Bundle + Drama Pick 54 Mbps £25.00 £43.00 £516.00
Virgin Media Full House TV VIVID 100 broadband + Talk Weekends 108 Mbps £25.00 £57.00 £684.00
Virgin Media V.VIP Bundle 516 Mbps £25.00 £99.00 £1,188.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Virgin Media
Legal Name Virgin Media Ltd
Also Known As ntl:Telewest, Virgin.net
Company Type UK Limited Company ( company number: 2591237 )
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
Contact Details
Sales Telephone 0800 052 2525 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 20:00) | Sat (08:00 - 18:00) | Sun (09:30 - 18:00)
Support Telephone 0845 454 1111 (Non-geographic "lo-call" (e.g. 0845)) Open 24/7
Reviews

£32 a month for 350/35 - Weekend phone calls and free view TV - TOP Service and cheap as chips!

  • BuckleZ
  • 20 days ago


liers

  • 2smithy
  • about 1 month ago

Connection speed is generally fine. Installation engineers are usually friendly. It drops out roughly once a month and generally the support page doesn't really give much detail. Outages generally last for a few hours. The price always... ALWAYS! goes up MUCH more than inflation. Unless I had to have it for TiVo I wouldn't choose to have Virgin.

  • elljay
  • about 1 month ago

Once a great company with rock solid tv and broadband now flakey connection appalling customer service constant outages and greatly reduced channels that frankly are worse than Freeview for choice.

  • Macman2007
  • about 1 month ago

SuperHub 3.0 is the worst piece of kit I’ve ever dealt with in 22 years of working in the IT industry.
Customer Service call centre is every bad stereotype you’d ever think of for a call centre in India.
Continually getting automated text messages saying the fault is fixed when it’s clearly not, then being told by by the customer service centre that “there is a fault in the area” but being given no more details than that.
Soon as my contract expires I’ll be leaving Virgin. I’d rather go back to dial up that rely on their garbage network.

  • Kongtheape
  • about 1 month ago

They have been nothing but trouble over the last three months as far as broadband is concerned. TV and phone have been OK.
Broadband was off for 7 hours one evening and then all morning the following day and my wifi signal in the house has got worse and worse since then, particularly upstairs, where it failed completely last week. It has been good all over the house until the two outages.
They sent me an extender kit, which didn't work and then told me there would be a £40 charge to send an engineer to sort it. I told them there would not be a charge of any description and they agreed eventually. Hour and 45 mins on the phone for this.
The engineer sorted the problem, which was with the kit, not me. Thanks Ian!!
Never had this sort of trouble before and their service has been great up until now and I have been a customer since they started and, before with their predecessors. I hope this episode is over and we can continue as in the past

  • RogerR
  • about 1 month ago

Last year I had lots of issues with my brodband. After dozens of calls it took VM more than 4 months and at least 3 engineers' to work out that my Hub 3 was faulty and needed replacing.

After some months of the broadband working ok, it has started to randomly disconnect.

Not the best experience!

  • Fidelius
  • about 1 month ago

Virgin provide me with TV,landline and broadband. The broadband is pretty reliable although the speed can vary considerably from 10Mbps to 110Mbps although it is normally around 70 Mbps. My contract says that I should be getting up to 350Mbps but that seems very unlikely. The customer services is terrible with no UK call centres so trying to get problems resolved is not easy at all. Even their engineers have told me that for a communications company, they are terrible at communicating.

  • PCR8950
  • about 1 month ago

just crap & no customers service, nor engineers to fix my last claim

  • dfoltz
  • 2 months ago

just crap & no customers service, nor engineers to fix my l

  • dfoltz
  • 2 months ago

In one word : Farce.....on going

  • db133
  • 2 months ago

Good on price for speed BUT if anything goes wrong Gawd help you.
Literally hours on the phone to a 'technician' who thinks English is THEIR first language not yours.
Scripted tests that will have you running around the home.
Even insisting on your internet working when it isn't - the router was unplugged...... Charging for a speed that the router supplied wasn't capable of and refusing a refund of the overcharge - just two of the many low lights over around three decades.
Overall as long as things work it's value for money.

  • fox-uk
  • 2 months ago

Speeds very good but if you want Customer Service people they are hopeless.

  • David-Park
  • 2 months ago

We've had Virgin on and off over the past 6/7 years and we've never had a contract length where we've had no issues.

It's either been extreme where the internet was down or speed loss for long periods. The most annoying one is latency issues and dropped packets of information. We had one instance where they admitted the area was over subscribed but it would take 6 months to resolved. Absolute madness.

  • slipperman1
  • 2 months ago

Nearly four days outage this month.

  • mmjjll
  • 3 months ago

Although now stable, the constantly rising monthly cost has no relationship to the speed of connection provided. The only reason we have Virgin is the fibre connection in the street (the last link is via copper cable!).

Am looking for alternatives....

  • jscibor
  • 3 months ago

Its fast and reliable. But theres no room to reduce costs. If you can't telephone due to hearing difficulties - YOU ARE STUFFED

  • diddly
  • 3 months ago

i have 200Mb/sec broadband + TV + landline package, and separately a virgin mobile phone deal .... i am not enamoured of any of their services, just think they are the best in this area, tho maybe that should now be "were the best" ..... internet rarely reaches advertised speeds (200Mb/sec is normally 100, and that is if it is actually working as it should, sometimes a sopeedcheck does not reveal the slowness of getting on a website, or downloading an app update, TV is so-so, channels are generally naff, landline i rarely use .... mobile on the other hands is the WORST i have ever had, get better internet on mobile through neighbours free BT-with-FON than i do on my phone and that is when it works at all ... ok i live by a big park, but i am in central London and am amazed at how poor some services are from VM .... oh and it has been this way for over 5 YEARS now,. with promises of "it will get better" but it never actually does!!!!!!!!!! overall POOR ON ALL DEPArtments

  • aaaashy
  • 3 months ago

i have 200Mb/sec broadband + TV + landline package, and separately a virgin mobile phone deal .... i am not enamoured of any of their services, just think they are the best in this area, tho maybe that should now be "were the best" ..... internet rarely reaches advertised speeds (200Mb/sec is normally 100, and that is if it is actually working as it should, sometimes a sopeedcheck does not reveal the slowness of getting on a website, or downloading an app update, TV is so-so, channels are generally naff, landline i rarely use .... mobile on the other hands is the WORST i have ever had, get better internet on mobile through neighbours free BT-with-FON than i do on my phone and that is when it works at all ... ok i live by a big park, but i am in central London and am amazed at how poor some services are from VM .... oh and it has been this way for over 5 YEARS now,. with promises of "it will get better" but it never actually does!!!!!!!!!! overall POOR ON ALL DEPArtments

  • aaaashy
  • 3 months ago

I've been with Virgin Media for years (the days of NTL in fact). The service used to be very fast and stable. However since I've had a HUB3 it seems more variable. Two Hub3s have failed and the speed seems much more variable than in the past. (I've even wondered if they throttle back speeds in the evenings...)

Once upon a time I would never have considered moving away from Virgin but this is less so nowadays.

  • petermansell
  • 3 months ago

Even worse than BT ! Who'd have thought that possible!

  • stevewhite252
  • 3 months ago

This Broadband compny seems to be OK nowSince thay did a repair servive on one of my local Fibre cabinets the BB signal has now settled down

I did a speed check recently but many Speed Test sites are definitely up to te job as I have 200MBPS many test speed sites only go up to 100MBPS

Otherwise OK so far

  • StarrTerry
  • 4 months ago

Moved from their SuperHub 2 Vivid 200 service to their SuperHub 3 Vivid 350 service. Speed is as advertised but reliability of the SH3 is poor compared to the SH2. Far more regular dropouts and Wi-Fi performance isn't anywhere near as good as the SH2.

If you are looking for an upgrade of the SH2, SH3 probably isn't it sadly.

Speed of network is exellent however.

  • Graeme2812
  • 4 months ago

Really superfast and we hardly ever get breaks in service, so VM are good, however there IS a downside - they have a nasty habit of increasing the monthly cost soo often and by too much, which we don't need when trying to manage on a pension income.

  • steveputman
  • 4 months ago

Overpriced. tv is just free view time to get rid

  • Macman2007
  • 4 months ago

Whilst Virgin Media provide the best speeds and at a reasonable price, for the last couple of years there have been too many breaks in service with little or no recognition of the disruption it has caused to customers.

Customer Services are outsourced to India and whilst the phone handlers are polite and helpful, they often lack knowledge of the issues and simply repeat the script they have been given. This leads to unhappy customers and long and unecessary phone conversations.

If Virgin are going to keep advertising top speed services they need to support them with top notch customer support and reliability.

  • stevew12
  • 4 months ago

How glad i am that i have now managed to leave Virgin Media, i think.
Next month, i hope to be able to report that they have even stopped charging me.

  • Marvin1
  • 4 months ago

VERY VERY VERY DISAPPOINTED

Virgin keep sending me mail congratulating me on my latest and greatest 200Mb broadband connection (a service for which I am paying) BUT,,,,
I run tests at least 5 times a day using their recommended Speed test "Speedtest".
With no changes to any setup or equipment locations the tests vary between 120Mbs (very seldom) and average about 40-60Mbs, often going down to 20-30Mbs (I had a speed of 190+Mbs for a day or two, but never to be seen again)
Coupled with this I have very frequent momentary disconnections, including while running speed tests.
I have had techs out to check out and even when I show them all the upload T3 and T4 timeouts (labeled critical in the V media Hub logs) they do not take any notice then bugger around for a bit until they see some slight improvement and then out the door as quickly as they can.
This is not new, its been going on for at least a year, I test using my mobile, laptop and desktop to ensure its not my kit.

  • TeeeCeee
  • 5 months ago

Expensive, incessant price rises and the worst, incompetent, dismal customer service I have ever encountered. They care so little and are so contemptuous I can almost hear their collective laughter at the predicament of their poor subscribers

  • chillysnow
  • 5 months ago

Broadband speeds -
Never seem to come close to the 100Mb/s claim, the fastest connection seems to be to ping testing websites. Connection is almost always up though and is pretty reliable, struggles with some games though, upload speed is VERY poor, usually around 0.5Mb/s but calling customer service doesn't seem to help, at least it works though.

Customer Service -
As reasonable as an abroad call center can be, I think that they do try to help but often it doesn't seem to make much if any difference to the connection but I can't really complain as they have upgraded me from 50 - 100Mb connection speed, not that I have ever seen this speed, despite numerous calls to customer service.

Price / Value for money -
Overall is pretty poor as the package for just broadband is VERY expensive (over £30) and they keep hiking up the price, this is the point you need to watch with VM as they have bumped up the price 3 times since I last renewed less than 2 years ago.

Reliability -
Despite the issues with speed and price though, the reliability is quite good, its VERY rarely down and the throttling in my area seems OK, I don't mind paying a bit more as the connection is there when I need it.

  • turbulance
  • 5 months ago

if your a gamer then stay away, too much latency and packet loss, until they fix this stay away

  • ozgurcan1994
  • 5 months ago

Good only very occasional dropout of router

  • carrickdrive
  • 5 months ago

VERY Very Good

  • baz444
  • 5 months ago

Frankly Virgin have been a real let down. Every day, well every day that i'm using computer at these times, whatever i seem to be doing slows to a virtual stop for far too significant periods from around 4:30pm until about 6:30, maybe 7pm. When i say whatever i'm doing, this includes, twitter, less so FB, browsing, especially when leaving reviews, posting on forums, etc.
Even when i tried to leave them they caused problems claiming that my "new supplier only requested the transfer of one service", i.e. they could force me to stay longer than my contract end date - even though i told them i would be leaving then in May. Don't be tempted - stay away.

  • Marvin1
  • 5 months ago

Virgin Media’s broadband continues to fall over and/or fail to drive my router properly, the TIVO box Favourite Apps needs rebooting every other day, and the speeds are nowhere near those advertised. Apart from that, it’s fine.

  • muzzer100
  • 5 months ago

While Virgin Media often broadcast their Download speeds, they never mention their upload speeds, with good reason, upload speeds are very slow e.g. 3mps compared to 10mps or more with Openreach as same package. Makes using cloud storage very slow to upload.

  • typhooteaman
  • 5 months ago

Virgin much faster, in general than FTTC, as my cabinet is connected to my property by rubbish telephone cable, and is not cabable of supporting anyway near 40Mbs, that Openreach
claim!
At least Virgin cable supports 50Mbs most of the time, but
not impressed with their router, but it will do for now!!

  • daymangee
  • 5 months ago

When we first got the 350 vivid it was good but over the months it has dropped in speed now our average is between 10-50 mbps download upload is a average of 5-20 mbps witch is poor to say we pay 90.57 a month and it is the 350 vivid optical package i get 90-100 on cat 6A ethernet cabe i rate virgin at a 3 out of a scale of 1-10 1 been worst 10 been best

  • walker11
  • 5 months ago

Speed is consistently high 150Mbps downstream and 9.5Mbps upstream with very few failures which always occur in a green box down the road. The only real issue the VM's constant hiking of the monthly cost which is intensely irritating as it's always way above inflation or the annual increase in my pension.
I always challenge the increase via the CEO's office and nearly always get a reduction as they do understand that it's better & cheaper to retain good paying customers than try to find new ones.

  • steveputman
  • 6 months ago

absolutely crap. since move to vm can’t play online games. costumer support are another joke they don’t resolve nothing and worst they turn off the call. just waiting to finish contract to move to other provider

  • carlosfcp
  • 6 months ago

Appalling customer service, the worst I have ever experienced. Install cocked up, billing messed up and still not rectified after a year. Truly awful

  • chillysnow
  • 6 months ago

I am having on-going problems with wifi for my PCs and printers. Help desk staff in India appear to have little idea how to help me.
I now have a Virgin Media engineer coming tomorrow to provide on site assistance. Too slow.

  • mcdonar
  • 6 months ago

Good enough until streaming commences

  • jscibor
  • 6 months ago

Technically better than alternatives, but has been problematic during November - several days have suffered continuous router rebooting, with connectivity lasting sometimes less than 20 seconds.

And it doesn't help when on calling Customer Services, I am told it is a known fault and will take a week to fix.

  • mmjjll
  • 6 months ago

been a terrible service for years terrible service Indian call centre scripted and nothing but trouble since they went above 50 meg

  • gt15
  • 7 months ago

Speed good, however customer service mind bogglingly incompetent and awful. Worst experience ever. I have wasted months dealing with these clowns, avoid like the plague. To add insult to injury they jack the price up twice a year, well above inflation. Terrible.

  • chillysnow
  • 7 months ago

The advertise 300MPSB, and set your hub to be capable of 380MBPS however are only capable of providing 100MBPS maximum due to out of date cables in the road.

  • jrgep
  • 7 months ago

Generally ok and really fast. However, the service suffers from innumerable annoying outages as noted below, from April to October 2018.
Virgin outages
Sunday 15-April 11:07 to 11:08; 19:07 to 19:10
Wednesday 18-April 15:01 to 15:03
Friday 20-April 13:32 to 13:33
Saturday 21-April 15:52 to 15:53
Sunday 29-April 18:16 to 18:17 and 20:35 to 20:36
Sunday 06-May 23:11 to 23:13
Friday 11-May 18:00 to 18:02
Wednesday 16-May 08:58 to 08:59
Thursday 17-May 16:32 to 16:33
Sunday 20-May 13:57 to 14:01
Monday 28-May 20:37 to 20:38
Tuesday 29-May 18:50 to 18:52
Wednesday 30-May 22:07 to 22:09
Thursday 07-Jun 12:15 to 12:16
Saturday 09-June 13:44 to 13:45
Sunday 10-June 14:02:00 to 14:02:30 and 14:03:10 to 14:03:20 and 14:24 to 14:28
Tuesday 12-June 12:12 to 12:13
Wednesday 13-June 13:30:00 to 13:30:30
Sunday 17-June 15:54 to 15:57
Tuesday 26-June 19:42 to 19:44 and 19:45 to 19:47 and 20:45 to
Monday 02-July 07:45 to 07:47
Friday 06-July 07:20 to 07:35
Sunday 08-July 12:59 to 13:02
Wednesday 18-July 14:30 to 19:00
Thursday 26-July 13:11 to 13:40 and 14:30 to 14:45 and 15:54 to 16:06
Saturday 28-July 14:04 to 14:07 and 14:38 to 14:41
Monday 30-July 12:23 to 12:30
Sunday 11-August 07:45 to 07:49 and 16:14 to 16:15
Monday 12-August 12:37 to 12:44 and 13:02 to 13:06
Tuesday 13-August 21:34 to 21:35
Wednesday 14-August 21:19 to 21:22
No tests until 01-September as on holiday
Sunday 01-September 22:51 to 22:55
Wednesday 05-September 07:20 to 07:23
Saturday 08-September 15:20 to 15:21 and 15:49 to 15:52 and 17:05 to 17:08
Saturday 15-September 15:11 to 15:18 and 15:55 to 15:56 and
Wednesday 19-September 22:00 to 22:01 and 22:05 to 22:07
Thursday 20-September 21:56 to 22:09
Friday 21-September 21:50 to 21:52 and 22:13 to 22:14
Saturday 22-September 08:54 to 08:55
Sunday 23-September 22:16 to 22:18 and 22:24 to 22:25 and 22:31 to
Monday
Friday 8-Sep 23:40 to 23:4
Saturday 09-Sep 10:44 to 10:46
Monday 01-October 14:24 to 14:27 and 22:42 to 22:44
Saturday 06-October 21:07 to 21:09
Sunday 07-October 14:23 to 14:24 and 18:09 to 18:12 and 18:15 to 18:16 and 19:20 to 19:23
Monday 08-October 17:41 to 17:43
Tuesday 09-October 12:27 to 12:28
Thursday 11-October 22:19 to 22:21
Friday 12-October 19:04 to 19:05
Sunday 14-October 08:11 to 08:13 and 09:51 to 09:52 and 10:27 to 10:28 and 11:30 to 11:31 and 14:38 to 14:42 and 16:37 to 16:39 and 17:30 to 17:32 and 21:57 to 21:48 and 23:14 to 23:15
Tuesday 15-October 08:57 to 08:59

  • thebub
  • 7 months ago

It's a Shame That this sites speed tester does not Accurately show the true speed !

  • 1Gopher
  • 7 months ago

The equipment is free with the contract and the speed is truly fast with good reliability being the norm, although we have had one or two rare short breaks in the connection over the last year or two.
The only downside is the regular increases in the monthly cost, although this can be negotiated downwards by speaking to the CEO's office team.

  • steveputman
  • 7 months ago

Besides the random outage and rather random speeds its good when it works! (read if it works)

  • Kiyoharu
  • 7 months ago

Virgin are far supperior to Talktalk/Openreach, who could only
provide less than 10Mbs over a 40Mbs FTTC line. The problem being rubbish telephone cable between me and the local DSLAM.
So Talktalk allowed me to cancel my contract, as they had
said, in writing, that my Minimum connection speed would be
33Mbs. So, since there was already Virgin cable to my property, The Virgin connection was fairly painless. Despite
Virgin's terrible reviews, I have had good service, thus far!

  • daymangee
  • 7 months ago

Reliability ok, although often noisy. Download speed ok but upload poor compared to openreach.

  • typhooteaman
  • 7 months ago

VM have really upped their game over the last 6-12 months; not only am I getting an average d/l significantly above the advertised 350Mbps, but I get no drop off during the day which is great news.

The only criticism I have is that an u/l of 20Mbpd, whilst consistent, is pretty poor compared to the u/l speed...

  • 8404e810
  • 7 months ago

HW router/hub issue, latency, no new router/hub coming for past 3y, VM support team know about router issue but best description is "elephant in the room".
Price too high, those days with available technology we as customers overpaying for nothing.
good price is 20euro for 1000 mbps down, 500up

  • daheldraed
  • 7 months ago

OUTRAGEOUSLY SLOW ! Paying for 350mb/s, & getting 12, 13, 14 !

Getting through on the phone to complain is very long winded, &

talking to someone with a very strong foreign accent results in

nothing but frustration, misunderstanding & absolutely no action.

  • barrycdawson
  • 8 months ago

Ok this month

  • itsdrole
  • 8 months ago

Infinitely variable speeds and the worst customer service of any organisation I have ever dealt with - ever, for any type of service in over 40 years. Appallingly uncaring, unhelpful and positively devious. If you call to discuss a problem you get stock answers - "everything is fine as far as we can see", regardless of what you are actually experiencing. So far, over the past 10 months my 200Mb connection averages out at around half that, with a minimum speed of 936 Kb (yes that does say Kb), and that, according to VM, is perfectly fine. Will definitely be leaving as soon as I can. I'd rather have a consistent 80%-90% of some lower speed connection than this thoroughly unreliable rubbish. Shame on you VM, you were once really good.

  • johngfitzgerald
  • 8 months ago

The worst customer service I have ever encountered. Absolutely awful. Avoid like the plague.

  • chillysnow
  • 8 months ago

If I could find a decent INTERNET provider with a fast line speed, then I would definitely change ....
Virgin increase their prices almost every 6 months...

I doubt if I am the only one who is sick of this treatment..

  • daviegg
  • 8 months ago

Speeds and reliability are second to none. Tech support is a trial, but when you get the right person, it's first rate. Be very patient, keep phoning.
BUT. Their prices are outrageous and getting worse. Just had a note to say the bill will rise by £3/mth from 1st November. Lost count of price rises this year, 3 or 4 maybe. Contacted them, got a loyalty discount for 12 months and dropped evening free calls, but still hitting high £30's now plus £3. Can get a much better rate if i were a new user of a around £25/mth, but as i'm not, I can't have it. Been with VM for years and i'm penalised for it. Rise to pay for expansion. Tap your shareholders for it, they get back plenty. Not a happy bunny.

  • linoscan
  • 8 months ago

Download speeds are good but occasionally the service drops out without warning. Not very often thank goodness.

  • tonygrice
  • 8 months ago

I'm currently on on the 200mb service. When it's good it's very very good and when it's bad its awful. Customer "service" is a joke and it could not get any worse. Current issues took a 15 days to sort out, it was always in a couple of days.

I've been a broadband customer for 19 years joining at 512k and just found out I am paying £24 a month more than my neighbour on exactly the same TV/broadband/phone package whose joined 2 years ago.

No reward for loyalty. If BT could provide the same bandwidth I would be off like a shot.

  • mdlpuk
  • 8 months ago

I love the speed of the vivid 200 but I signed up for mix package with a land line. they did not tell me they could not provide the phone line as the had a capacity issues in my area. the service can not solve this issue so I have no phone line and looks like I will not get one.
I find this frustrating and totally unacceptable for a communications company. I have told them I need a land line to use a rapid response system as my wife has a heart condition and has suffers strokes. but as yet after two months no movement and sent me a message to say they will send an engineer on the 3rd of March 2033. so I can't recommend them.

  • getreal
  • 8 months ago

poor bandwidth....200meg cannot support 3 gamers on line at same time...

  • sharp66
  • 8 months ago

Shite .QED

  • db133
  • 8 months ago

Good but very pricey! When they increase elements it always appears to be above price of inflation.

  • victoria2001
  • 8 months ago

Their super hub 3 fails twice a week. It can’t serve more than one router or work alongside Sonos. Pretty pathetic

  • muzzer100
  • 9 months ago

Overcharged for a faulty service yet again

  • db133
  • 9 months ago

With prices going up yet again on the first of October by £3 a month I will be moving provider, ok the speed won't be so good but I no longer need speed cost is a vital factor now I am disabled and money is tight, I have put up with lousy customer service and repeated slow downs and no service for the last 16 years.

  • piggyman
  • 9 months ago

I had some problems with the service being down for varying periods of time, usually an hour or two, but that hasn't been the case for some time.

I haven't had any reason to contact support - I left the earlier problems to resolve themselves.

The service is now reliable and very fast, but getting increasingly expensive !

  • ashleya
  • 9 months ago

Speed fine until the inevitable dropped connection which happens several times a day.

  • pippamuffin
  • 9 months ago

Virgin Media has lost its way, given up even trying to get problems sorted, and now just wants the money .... i had not thought it could get worse than it has been over the last 2 decades, but i now have an account for a 300Mb/sec account that rarely gets above 150 ... but far worse is that altho the speeds can be verified there is no SUBSTANCE to the internet so everything is very slow and wi-fi from my Hub is so pathetic it is not even enough to sign in to the VM app on my iPhone .... i tend to use a neighbours BT WiFi w FON which allows me to actually do things ... quite how it is possible to be charged over £100pm for broadband/tv/landline and yet have to resort to free WIFi is beyond me ...... utterly pathetic!!!!!!!!!!!! if i could give a MINUS mark i would (i would give VM a -5)

  • aaaashy
  • 9 months ago

After all these years with bell cable media and its various incarnations still the customer service stinks

  • Macman2007
  • 9 months ago

Overall they are good. I feel that my speed is not always what it says on the tin, but that is covered by the "UP TO BIT"
There contact centres tend to be in the far east which presents language and mis-understandings and frustrations.
The price is an increasingly difficult problem for the whole package that I subscribe to.

  • victoria2001
  • 10 months ago

They are normally very reliable and courteous but this month they have been neither.
I still have the original fault with no indication why.

AS I said, normally very reliable and good.

  • RogerR
  • 10 months ago

My Speed is Excellent
But you site does not represent accurate results as it all depends which Browser you use!!!
Opera best reults
Chrome nearly as good
Firefox not as good
and Edge always fairs the worst
Plus I never get my 350 Mbps on your site no matter what time of day!
But in news groups using a European server I do get my full speed!

  • 1Gopher
  • 10 months ago

Recently very frequent lost connections. Fortunately don’t last long.

  • pippamuffin
  • 10 months ago

The new home hub supplied has improved WiFi reception about the house whilst the WiFi is running a second television service. Most impressive.

  • dave47m
  • 10 months ago

In a word 'Shite'.

who in their right mind gives a better deal to new customer than look after the 'old' one/s .......farce ....

  • db133
  • 10 months ago

Fast when works, coustumer service based in pakistan

  • jur1ss
  • 11 months ago

Virgin 200 meg service rubbish...get bandwidth issues when streaming direct from router...terrible customer service...operators hang up on you if you ask awkward questions...super hub 3 chipset latency denied all through the organisation, when TBB proves it (have even sent screenshots of SH2 with no latency and SH3 with major issues..!

Get better download speeds from Relish which is a 4G service ,with less dropouts......Virgin need to wake up.

  • sharp66
  • 11 months ago

Total shite! Constantly fails without reason. Luckily their engineers are pretty good so, once you get them on the case, things will get sorted. Well, until the next time.

  • Marvin1
  • 11 months ago

Although on Virgin's Vivid 100 tariff, download speeds very rarely exceed 40Mb. The internet frequently drops out all together and I have rung Customer Services three times in the last two months to try to get it sorted out. The operators are always friendly and after each call the internet speed improved to around 50Mb but the next day, returned to it's normal, less than 40Mb speed. Still get frequent loss of internet so am considering changing ISP.

  • cjw9
  • 11 months ago

no no no

  • 2smithy
  • 11 months ago

All ok. Therefore do not neeed their support which is normally ok.

  • guesswot
  • 12 months ago

awful service

  • Emotionz
  • 12 months ago

I Cannot Fault My Service with Virgin Media

Though Its a shame that this site has to many variables with the speed test results Ie Best results are with Opera, then Chrome, firefox, Edge and Lastly Internet explorer in that order
So why the continual disparity depending on the Browser.
I have consistently run these tests over a month and get the same order each time

  • 1Gopher
  • about 1 year ago

They charge more to existing customers than new.

BN1 Area has been 1/10 for months then bingo all working ok (when they want to ?)

customer service is a joke after an hour ( one put the phone down )they wanted a password , so did I that worked !

  • db133
  • about 1 year ago

Download speeds very good when it is working but there are frequent unexplained outages, not long enough to phone up about but long enough to be annoying, its almost as though there is some sort of engineering work which momentarily cut the service. second, minutes occasional up to an hour. This happens two or three times a week.

  • Richproj
  • about 1 year ago

Getting worse.

Maximum download speed 160 Mb not very good on a so called 350Mb connection.

  • lancslad43
  • about 1 year ago

When it works its great but when its bad its real bad! Offshore support mainly, no quick fixes in site, normally just a friendly engineer visit as the go to line.

Generally would not recommend, if you are a gamer, steer clear... its a rocky road

  • Sirgimbola
  • about 1 year ago

Consistently correct. A good price. Was with them for tv but they missed out on that. Why, who knows, I went for for Sky.. Poor work on Virgins sales team.

  • guesswot
  • about 1 year ago

I cannot fault my service My 350 MB though is never reflected on TB site though I see full speed in News Groups and else ware

  • 1Gopher
  • about 1 year ago

sh3 useless for gaming as it has a chipset that introduces latency to the connection of about 120 ms...have had to threaten to cancel contract until VM would reinstall SH2. SH2 not compatible with 300 m connections, so al in all VM are a bit of a mess as far as I am concerned

  • sharp66
  • about 1 year ago

Generally an excellent service. Fast, reliable speeds.

  • wolfhound
  • about 1 year ago

Really annoyed that when I asked for a new connection for a new build on a cabled street, this was too difficult for them. They even sent out a questionnaire which assumed I was building an entire estate of houses, before I gave up.

  • mmjjll
  • about 1 year ago

good

  • yellowhat
  • about 1 year ago

Gives you the speed you pay for unlike Open Reach which is far short of your paid for speed.
VM customer service is terrible because it is in India and VM do not care.

  • David-Park
  • about 1 year ago

Add review