Virgin Media

Virgin Media

Virgin Media Summary
Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Virgin Media VIVID 50 54 Mbps £20.00 £35.00 £420.00
Virgin Media VIVID 100 108 Mbps £20.00 £40.00 £480.00
Virgin Media VIVID 100 **30 day rolling contract** 108 Mbps £65.00 £40.00 £40.00
Virgin Media VIVID 200 213 Mbps £20.00 £45.00 £540.00
Virgin Media VIVID 200 **30 day rolling contract** 213 Mbps £65.00 £45.00 £45.00
Virgin Media VIVID 350 362 Mbps £20.00 £50.00 £600.00
Virgin Media VIVID 350 **30 day rolling contract** 362 Mbps £65.00 £50.00 £50.00
Virgin Media VIVID 50 broadband and phone **free setup** 54 Mbps £10.80 £27.00 £324.00
Virgin Media VIVID 100 and phone **free setup** 108 Mbps FREE £31.00 £372.00
Virgin Media VIVID 100 and phone **30 day rolling contract** 108 Mbps £65.00 £47.00 £47.00
Virgin Media VIVID 200 and phone **free setup** 213 Mbps FREE £52.00 £624.00
Virgin Media VIVID 200 and phone **30 day rolling contract** 213 Mbps £65.00 £52.00 £52.00
Virgin Media VIVID 350 and phone **free setup** 362 Mbps FREE £42.00 £504.00
Virgin Media VIVID 350 and phone **30 day rolling contract** 362 Mbps £65.00 £55.00 £659.95
Virgin Media Player TV Bundle **free setup** 54 Mbps FREE £32.00 £384.05
Virgin Media Mix TV Bundle **free setup** 108 Mbps FREE £47.00 £564.00
Virgin Media Full House TV VIVID 100 broadband + Talk Weekends **free setup** 108 Mbps FREE £57.00 £684.00
Virgin Media VIP Bundle **free setup** 362 Mbps FREE £89.00 £1,068.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Virgin Media
Legal Name Virgin Media Ltd
Also Known As ntl:Telewest, Virgin.net
Company Type UK Limited Company ( company number: 2591237 )
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
Contact Details
Sales Telephone 0800 052 2525 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 20:00) | Sat (08:00 - 18:00) | Sun (09:30 - 18:00)
Support Telephone 0845 454 1111 (Non-geographic "lo-call" (e.g. 0845)) Open 24/7
Reviews

Overall they are good. I feel that my speed is not always what it says on the tin, but that is covered by the "UP TO BIT"
There contact centres tend to be in the far east which presents language and mis-understandings and frustrations.
The price is an increasingly difficult problem for the whole package that I subscribe to.

  • victoria2001
  • 20 days ago

They are normally very reliable and courteous but this month they have been neither.
I still have the original fault with no indication why.

AS I said, normally very reliable and good.

  • RogerR
  • 27 days ago

My Speed is Excellent
But you site does not represent accurate results as it all depends which Browser you use!!!
Opera best reults
Chrome nearly as good
Firefox not as good
and Edge always fairs the worst
Plus I never get my 350 Mbps on your site no matter what time of day!
But in news groups using a European server I do get my full speed!

  • 1Gopher
  • 27 days ago

Recently very frequent lost connections. Fortunately don’t last long.

  • pippamuffin
  • 28 days ago

The new home hub supplied has improved WiFi reception about the house whilst the WiFi is running a second television service. Most impressive.

  • dave47m
  • 28 days ago

In a word 'Shite'.

who in their right mind gives a better deal to new customer than look after the 'old' one/s .......farce ....

  • db133
  • 28 days ago

Fast when works, coustumer service based in pakistan

  • jur1ss
  • about 1 month ago

Virgin 200 meg service rubbish...get bandwidth issues when streaming direct from router...terrible customer service...operators hang up on you if you ask awkward questions...super hub 3 chipset latency denied all through the organisation, when TBB proves it (have even sent screenshots of SH2 with no latency and SH3 with major issues..!

Get better download speeds from Relish which is a 4G service ,with less dropouts......Virgin need to wake up.

  • sharp66
  • about 1 month ago

Total shite! Constantly fails without reason. Luckily their engineers are pretty good so, once you get them on the case, things will get sorted. Well, until the next time.

  • Marvin1
  • about 1 month ago

Although on Virgin's Vivid 100 tariff, download speeds very rarely exceed 40Mb. The internet frequently drops out all together and I have rung Customer Services three times in the last two months to try to get it sorted out. The operators are always friendly and after each call the internet speed improved to around 50Mb but the next day, returned to it's normal, less than 40Mb speed. Still get frequent loss of internet so am considering changing ISP.

  • cjw9
  • about 1 month ago

no no no

  • 2smithy
  • about 1 month ago

All ok. Therefore do not neeed their support which is normally ok.

  • guesswot
  • 3 months ago

awful service

  • Emotionz
  • 3 months ago

I Cannot Fault My Service with Virgin Media

Though Its a shame that this site has to many variables with the speed test results Ie Best results are with Opera, then Chrome, firefox, Edge and Lastly Internet explorer in that order
So why the continual disparity depending on the Browser.
I have consistently run these tests over a month and get the same order each time

  • 1Gopher
  • 3 months ago

They charge more to existing customers than new.

BN1 Area has been 1/10 for months then bingo all working ok (when they want to ?)

customer service is a joke after an hour ( one put the phone down )they wanted a password , so did I that worked !

  • db133
  • 3 months ago

Download speeds very good when it is working but there are frequent unexplained outages, not long enough to phone up about but long enough to be annoying, its almost as though there is some sort of engineering work which momentarily cut the service. second, minutes occasional up to an hour. This happens two or three times a week.

  • Richproj
  • 3 months ago

Getting worse.

Maximum download speed 160 Mb not very good on a so called 350Mb connection.

  • lancslad43
  • 3 months ago

When it works its great but when its bad its real bad! Offshore support mainly, no quick fixes in site, normally just a friendly engineer visit as the go to line.

Generally would not recommend, if you are a gamer, steer clear... its a rocky road

  • Sirgimbola
  • 3 months ago

Consistently correct. A good price. Was with them for tv but they missed out on that. Why, who knows, I went for for Sky.. Poor work on Virgins sales team.

  • guesswot
  • 4 months ago

I cannot fault my service My 350 MB though is never reflected on TB site though I see full speed in News Groups and else ware

  • 1Gopher
  • 4 months ago

sh3 useless for gaming as it has a chipset that introduces latency to the connection of about 120 ms...have had to threaten to cancel contract until VM would reinstall SH2. SH2 not compatible with 300 m connections, so al in all VM are a bit of a mess as far as I am concerned

  • sharp66
  • 4 months ago

Generally an excellent service. Fast, reliable speeds.

  • wolfhound
  • 4 months ago

Really annoyed that when I asked for a new connection for a new build on a cabled street, this was too difficult for them. They even sent out a questionnaire which assumed I was building an entire estate of houses, before I gave up.

  • mmjjll
  • 4 months ago

good

  • yellowhat
  • 4 months ago

Gives you the speed you pay for unlike Open Reach which is far short of your paid for speed.
VM customer service is terrible because it is in India and VM do not care.

  • David-Park
  • 4 months ago

Add review