Virgin Media

Virgin Media

Virgin Media Summary
Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Virgin Media M100 Fibre Broadband 108 Mbps FREE £28.00 £336.00
Virgin Media M100 Fibre Broadband **30 day rolling contract** 108 Mbps £80.00 £44.00 £608.00
Virgin Media M200 Fibre Broadband 213 Mbps FREE £34.00 £408.00
Virgin Media M200 Fibre Broadband **30 day rolling contract** 213 Mbps £80.00 £50.00 £680.00
Virgin Media M350 Fibre Broadband 362 Mbps FREE £40.00 £480.00
Virgin Media M350 Fibre Broadband **30 day rolling contract** 362 Mbps £80.00 £56.00 £752.00
Virgin Media Gig1 Fibre Broadband 1,104 Mbps FREE £62.00 £744.00
Virgin Media M100 Fibre Broadband and Phone 108 Mbps FREE £34.00 £408.00
Virgin Media M100 Fibre Broadband and Phone **30 day rolling contract** 108 Mbps £80.00 £51.00 £692.00
Virgin Media M200 Fibre Broadband and Phone 213 Mbps FREE £40.00 £480.00
Virgin Media M200 Fibre Broadband and Phone **30 day rolling contract** 213 Mbps £80.00 £57.00 £764.00
Virgin Media M350 Fibre Broadband and Phone **30 day rolling contract** 362 Mbps £80.00 £63.00 £836.00
Virgin Media M500 Fibre broadband + phone 516 Mbps FREE £52.00 £624.00
Virgin Media Gig1 Fibre Broadband + Phone 1,104 Mbps FREE £67.00 £804.00
Virgin Media Big Bundle 54 Mbps FREE £33.00 £396.00
Virgin Media Big Bundle + Drama Pick 54 Mbps FREE £38.00 £456.00
Virgin Media Bigger Bundle 108 Mbps FREE £45.00 £540.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Virgin Media
Legal Name Virgin Media Ltd
Also Known As ntl:Telewest, Virgin.net
Company Type UK Limited Company ( company number: 2591237 )
IPv6 Support No
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
Contact Details
Sales Telephone 0800 052 2525 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 20:00) | Sat (08:00 - 18:00) | Sun (09:30 - 18:00)
Support Telephone 0845 454 1111 (Non-geographic "lo-call" (e.g. 0845)) Open 24/7
Reviews

The worst internet I've ever had

  • broken
  • 15 days ago

I have been without any broadband for a few hours once. The speed is not consistent, although on 100 Mbps I frequently go below 50 Mbps.

  • gradot
  • 24 days ago

Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds

  • StarrTerry
  • 25 days ago

Great product. Very very poor customer service. They don't honour there advertisements. I believe it's mis selling as they have not given me the £75 bill credit that was offered. Had many contacts with them but can't speak to anyone who knows what there doing. Even the complaint department just sent me back into the normal contact system with no follow up.

  • pinchbeck98
  • 25 days ago

Still waiting for new cable from the Street since 31st December

  • TonyPrior
  • 26 days ago

should be renamed as Vermim Media ; unreliable and overpriced poor service if any !

  • db133
  • 26 days ago

Excellent speed and consistent service. I just wish they would share their 1GBYTE rollout plan

  • adrianherbert
  • 26 days ago

Earlier this year I upgraded to the Gig1 service, after receiving the Hub 4 and getting the service up and running I immediately found it not to be as expected and wanted to revert the account under the 14 day return policy, however at this point the country had gone into a state of lockdown and making contact with Virgin was proving impossible despite efforts being made via Phone, Text and also Web Chat.

I finally got the service reverted to M350 however changes that where said to be immediate then became a 30 day waiting period which has now cost me another £21.

Customer service have said that as no calls where logged for any issues that a credit would not be issued and further more said that Virgin no longer credits for partial losses of service.

I have since been told I can have the activation fee of £35 back and also that my contract will be removed from the account (which is ideal as Openreach start extending their Full Fibre FTTP towards me starting 22nd June.

After 10 years of being a customer I've finally had enough of this behaviour and thought paying £62 per month would finally see better service from them but that was wrong.

UPDATE: Complaint is now resolved with activation fee and unwanted services refund and service terminated.

Link to forum Hub 4 review https://www.ispreview.co.uk/talk/threads/review-gig1-customer-service-hub-4.36423/

Time With Provider: 15 Years
Package Name: Gig1

  • mlmclaren
  • about 1 month ago

Earlier this year I upgraded to the Gig1 service, after receiving the Hub 4 and getting the service up and running I immediately found it not to be as expected and wanted to revert the account under the 14 day return policy, however at this point the country had gone into a state of lockdown and making contact with Virgin was proving impossible despite efforts being made via Phone, Text and also Web Chat.

I finally got the service reverted to M350 however changes that where said to be immediate then became a 30 day waiting period which has now cost me another £21.

Customer service have said that as no calls where logged for any issues that a credit would not be issued and further more said that Virgin no longer credits for partial losses of service.

I have since been told I can have the activation fee of £35 back and also that my contract will be removed from the account (which is ideal as Openreach start extending their Full Fibre FTTP towards me starting 22nd June.

After 10 years of being a customer I've finally had enough of this behaviour and thought paying £62 per month would finally see better service from them but that was wrong.

UPDATE: Complaint is now resolved with activation fee and unwanted services refund and service terminated.

Link to forum Hub 4 review https://www.ispreview.co.uk/talk/threads/review-gig1-customer-service-hub-4.36423/

Time With Provider: 15 Years
Package Name: Gig1

  • mlmclaren
  • about 1 month ago

As there are three of us at home most days we are probably spotting more problems than might have been the case before BUT we are finding that the wifi is just SOOOO unreliable even if the service itself is still up.
Rather than getting better over time as you might expect from a tech company, things seem to be getting worse...
It's not like there are loads of brick walls around for the signal to get through, they are mainly partition walls.
A year ago we had very few issues yet now, whilst basically using the same gear in the same locations we notice loads more dropouts on the wifi.
I have just sent for an extender so we will see how that works. If things improve then I will update my review to reflect the fact - but I won't be holding my breath.
I know wifi generally is notoriously problematic but as I said, it used to be just fine.
I find myself having to reset my wifi adaptor in W10 sometimes several times in a day because it works fine for a while then comes up saying invalid ip configuration.
I also get problems with the TV connecting to the internet.
It can be working just fine but them BOOM. No internet - even though devices connected directly work just fine.
I have noticed that the tv regularly reports a signal strength of around 40-50%. That can't be good....

  • PH121
  • about 1 month ago

Until this last 2 months I have been happy with Virgin: While looking a newspaper my screen was filled with what I thought was a message from Virgin. I now think it was a scam. It only cost me £1 but I reported it to my credit card company, sure enough some organisation in Cyprus claimed money which my credit card cancelled, it happened again this month. I reported it to Virgin twice but have not heard from them. I also reported it to Action Fraud.
My package with Virgin is a big one costing £130 per month. I have two Tivos and one has stopped working. I cannot get anyone to do anything. I am on the verge of changing my provider.

  • Julius123
  • about 1 month ago

Speed is as I had expected for the 108mb package. The package content is great also.
Customer service is very poor.
I joined them on a package that had a £75 credit to your account offer which hasn't arrived. Contacted them thorugh various ways and can't get anywhere. Made a complaint and they just put me back into the system of ringing and talking to people I had already been in contact with.
Thinking of reporting them Ombudsman.

  • pinchbeck98
  • about 1 month ago

oversubscribed , overwhelmed during peak, laggy connections with very little bandwidth....will be off virgin and on BT fibre as soon as available..shocking customer service using indian call centre , all scripted rubbish ,blaming your equipment for everything, cant believe they think people are so stupid in 2020....

  • sharp66
  • about 1 month ago

Not over impressed with Virgin Media as speed varies. The other day I lost the service completely. I thought swapping from ADSL to cable would be a big improvement, sorry to say that is not the case.

  • gradot
  • about 1 month ago

Excellent, in my area a lot of people have had their connections going down, so far Virgin hasn't.

  • yellowhat
  • about 1 month ago

Its OK.
No one is perfect, so whats the big deal between them?

  • neheod
  • about 1 month ago

When it is working then it is excellent, but when something go wrong it can take weeks for them to sort it out.

  • pichulec
  • 2 months ago

When it is working then it is excellent, but when something go wrong it can take weeks for them to sort it out.

  • pichulec
  • 2 months ago

Bad. Latency, packet loss hourly: unplayable online gaming experience with Virgin. Causes harm and suffering. Leave company best advice

  • chessb1
  • 2 months ago

Virgin Media broadband and TV down AGAIN over the weekend. No service in this part of Surrey (not an individual issue) from 4pm 29th May to 10.30am Sunday 31st. No explanation, no information about when service will be back up an running (i.e. usual appalling customer service from Virgin Media) Finally got through to their c. service centre in Delhi to try and find out what is going on 'cause not shown on my laptop' was only response. One more of these and we shall be migrating our account to another supplier. Paying over £100 a month for this poor level of inconsistent internet.

  • KR200
  • 2 months ago

Awful customer service, awful connection (constant and daily drop outs) and speeds of 500mb rarely achieved. Live chat is a joke and text system is worse than speaking to a robot.

  • Smiffyuk82
  • 2 months ago

Once again a two day outage over the weekend. Automated phone call replies (150) promising 'an engineer is on the way' throughout both days (where was he or she coming from.. Siberia?) Messages giving a 'fix time' deadline that came and went (without the service being fixed). They eventually give up promising a fix time and the engineer remained 'on his way', until he magically fixed the broadband and TV outage a whisker under the deadline for a service credit (funny that!). Large area of Surrey knocked out. No apology, no explanation of what had gone wrong or why it took so long to rectify. Added to the very variable connection speed and simply dreadful customer service.. we are exploring alternatives. Been with Virgin Media for a long, long time, and its only got worse of late for reliability of service. They take customers for granted and charge us through the nose for a substandard service.

  • KR200
  • 3 months ago

Still waiting for new cable to be installed, ordxer placed 30th December 19!!!

  • TonyPrior
  • 3 months ago

the VW diesel of broadband suppliers...the tests show all good , but multiple downloads to multiple devices show bandwidth issues , TBB graphs need to take this into consideration.

  • sharp66
  • 3 months ago

Virgin have been pretty good over the years and I will be staying with them. I would say however that while the customer service used to be excellent - first rate maybe - off late it has been increasingly more difficult to get through to speak to someone when you need to. Overall very good but custermer service could do with some more investment.

  • MrFell
  • 3 months ago

It provides everything I need.

  • lesliebedford
  • 3 months ago

totally unreliable speeds and soooo many outages.
....and then, customer "service" designed by a sadistic c**t.
On the bright side, their in-house srvice status says everything is fine. I'm reassured.

  • 67varieties
  • 3 months ago

Ever since the lockdown have been facing high latency, low speed issues. It has been confirmed by Virgin Media to be due to high utilisation in the area. Many users in community forums have described having the same issues in our area. Virgin Media have kept issuing fix dates, they would come and pass and it has now been 2.5 months with barely usable connection. In the mean time the customer service kept saying to 'monitor the connection' while rescheduling fix date after fix date. The reschedules likely happened because there are no actual fixes in progress and they are waiting for utilisation to go down. Very dissatisfied, have now left them for another provider.

  • dovydas
  • 3 months ago

5month issues. 7 technicians and installers can not fix a high upstream that cuts out net. Judder lag. Awful lucky to work from home shoddy service and untrained techs tht customers know a hwll of a lot more

  • lukescully5
  • 4 months ago

Virgin was installed on 30th December, the cable from the street was found to be old and needed replacing, now in April, the cable has not been replaced!

  • TonyPrior
  • 4 months ago

A couple of times this month we have lost our broadband and TV. It wasn't just me, it was a problem in the area and neighbours had the same problems. When it did come back the first time, the 105mb I should have received was just about topping 20mb. The broadband was not good. On the plus side, Virginmedia have granted us temporary access to quite a few TV channels that we don't subscribe to. On the whole we use the internet far more than the TV so it's not been a brilliant month. Customer services were surprisingly quick to answer my query, after the initial call and all the remote testing. My neighbours had tried and not been able to get through after sitting on the phone for an hour and then being cut off.

  • K755mg1
  • 4 months ago

Excellent upload and download speeds. But connection is flaky at times. Disappointing.

  • gallas
  • 4 months ago

VM Have increased my speed, to 100 this will eventual have me with no broadband as the price will shoot up shame I only wish I could go to a lower tarrif

  • paddlebox
  • 4 months ago

Over priced and customer service is a farce.

  • db133
  • 4 months ago

I have been a customer of virgin media for over 10 years, at my previous house in Portsmouth we had very little problems. Since moving to Southampton the network reliability has been ok but at least two major outages and frequent glitches has left me untrusting of virgins network. In recent months it has been better.

The helpdesk is atrocious, with agents trying to tell me that the virgin box is only designed to support up to 12 devices and it should not be operated in modem only mode. Reporting issues with the WAN and they investigated the LAN settings. Once you get past the helpdesk the service and support is much better.

  • rickjenxs
  • 4 months ago

Moved into a new house in January 2016 and was forced to move to Virgin Media broadband (cable - M100). Initially we had various problems with it - and others in the area did too, but then it settled down sometime in 2018. In 2019 the wire from the street to the house that runs acros the garden got severed by a neighbour, and since that was repaired, the service has been 100% ever since (18 months).

I use the Superhub3 in modem-only mode, together with Google Wifi which has been absolutely superb. The first Google Wifi unit is connected directly to the modem, and an 8-way switch that everything else is connected to. This works flawlessly and with great performance.

The best thing for a ThinkBroadband user is that Google Wifi -without me having to do anything - does a daily speed check between itself and the internet - which reports almost constantly that we get 109/9.4 (on M100).

Customer service was appaling when we had problems - hard to understand Indian call centres that started everything with a full hardware reset - no matter what the issue was.

We currently pay £56 a month.

Only thing I'd like is a faster upload speed - 20 would be nice.

Hope this review is helpful to someone, but I recommend both Virgin Media and Google Wifi.

  • roblightbody
  • 4 months ago

Several attemps to fix connectivity issues. Severe ping jitter and extreme packet losses if u like to game online no nono. Lack of support or knowledge. Dont choose speed over reliabilty. As of late this is not the company u want to choose. Check forums the amount of negativity is huge.

  • lukescully5
  • 5 months ago

Worst provider I’ve ever had the misfortune to deal with customer service is a joke and company breaches data

  • punkrock101
  • 5 months ago

Customer Support are next to useless, they constantly try to funnel customers down the paid fix to your network even though the issue is at their end

  • pixaul
  • 5 months ago

All i have to say is dont bother. Thats it loyalty means nothing ul have your time and go wow and then you get shaftef. Internet fast ok. But if u like gaming this is definately not for you

  • lukescully5
  • 5 months ago

VirginMedia's customer support is appalling and so are their staff that perform installations and home visits. I had a need to call customer services this week because what they are providing does not meet what is advertised as part of my package. I waited almost an hour and then got nowhere. at all, customer support didn't understand. They were difficult to understand due to the customer support being outsourced to India. another time I decided to try 200mb broadband but almost immediately after I went to 200Mb VirginMedia decided to put the cost up. I decided to revert to my original package which included 150mb broadband. I was told I couldn't, they no longer provide that and I would be put back to 100mb. I argued that it was within 7 days but it did no good.Virgin media sent a two person team to instal a new cable, they. made an appalling job and took out half a brick with their drill. Most of the cable clips were badly put in, they were crooked and took out the mortar between the boils. They charged me a lot of money to partly destroy my property. If I could find another cable provider in my area, I would switch immediately.

  • K755mg1
  • 5 months ago

Awful. Just utterly awful. Over a month now with pretty much unusable internet without them so much as lifting a finger to try and resolve it. Customer Service is hopeless; persistently banging on about how wifi causes a poor connection even though we're talking about wired connections.

The superhub 3, 4 and the Hitron cgnv4 are among the worst routers I've ever used, they're continually plagued by the issues stemming from Puma 6 & 7. Gaming performance; forget about it.

It's only a matter of time before BT is in my area, at which point I've no interest in remaining a Virgin Media customer.

  • kerman19
  • 5 months ago

They have just really summed their service and attitudes to customers in an email where they state they have increased my 70 download service to 100 and gave a link so I could check.

I am now getting 48 download which is the highest since they upgraded my stable and constant 50 upload to 70 which has been averaging about half.

It's not worth complaining to their telephone script users as they have no interest in fixing anything that they can't blame the customer for happening.

  • fox-uk
  • 5 months ago

VM Are pretty good most of the time. Will be remaining with them.

  • MrFell
  • 5 months ago

VM is double the price for just Broadband than others...yes double the price

  • db133
  • 5 months ago

It looks like VM have made some changes, as usual being promoted as improvements but in reality most probably designed to save costs, however I've noticed our Ping rating has unfortunately increased to circa 26 and our Internet connection is now sluggish, whether that be late at night or early morning. NOT GOOD folks.

  • steveputman
  • 5 months ago

The service is good and fairly reliable, although only the upload (not the download) is consistent in speed tests. I feel the cost is quite high even for a fast service and would like to see upload speeds closer to the download.

  • JohnGateshead
  • 6 months ago

The service is good and fairly reliable, although only the upload (not the download) is consistent in speed tests. I feel the cost is quite high even for a fast service and would like to see upload speeds closer to the download.

  • JohnGateshead
  • 6 months ago

Excellent all round, had a slight problem with my Telephone, Engineer there next day, no messing about, new router, new leads new box outside, superb service. Speed never less than 185mbps, often nearer to 225 or more, (pay for 200mbps). Can't fault them. Been with them now from the early Blueyonder days, never let me down.

  • TerryScriv
  • 6 months ago

Having changed to Virgin our Broadband has performed well to the "offer" of 100 M, however on installation at the end of December we were told a new cable was required, despite reminders not installed as yet.

  • TonyPrior
  • 6 months ago

constant disconnects, limited bandwidth, unreliable to say the least , the VW diesel of internet providers...tests well ,but in real situations fails to deliver the promise, complain and be patronised by indian call centre....

  • sharp66
  • 6 months ago

Good download speeds but only when it is actually working. Have to rely on additional expensive internet connections as my virgin media broadband keeps going down for prolonged periods of time during the day, significantly disrupting my work and play. VM cust service advisor confirmed that they don't bother monitoring connections or their services. They just wait for lots of people to call in and report the problems before they'll fix an area wide issue. Deeply disappointed in choosing virgin media.

  • turbot71
  • 7 months ago

Good download speeds but only when it is actually working. Have to rely on additional expensive internet connections as my virgin media broadband keeps going down for prolonged periods of time during the day, significantly disrupting my work and play. VM cust service advisor confirmed that they don't bother monitoring connections or their services. They just wait for lots of people to call in and report the problems before they'll fix an area wide issue. Deeply disappointed in choosing virgin media.

  • turbot71
  • 7 months ago

Top notch high-speed (the highest!) cable broadband that never lets us down. The latest Superhub 3 router is amazingly impressive at providing an extremely high speed service to the furthest corners of our household.

  • steveputman
  • 7 months ago

Excellent, even got a refund when the system was down for 2 days due to a contractor drilling through a cable (nothing to do with Virgin)

  • TerryScriv
  • 7 months ago

Fixed a date to install, engineer arrived in the pitch dark and couldn't proceed. Told in 10 days all would be sorted. Nothing heard, complained given new date for installation, Engineer found the cable, but it was old, made a connection and said new cable would be installed in 10/14 days, we have reminded but noting yet. The broadband download is OK, but the upload is only 50%.

  • TonyPrior
  • 7 months ago

  • Fogbag
  • 7 months ago

Their engineers extremely keen to fix faults to my satisfaction.

  • David-Park
  • 7 months ago

Reliability, speed, are now constantly good. No sudden price increases
Everything the way it shooudl be and a considerable imnprovement on the past

  • vorticella
  • 7 months ago

Over the Last 12 Months the service has become unreliable.

Though when it is working! a Majority of the time it is excellent

  • 1Gopher
  • 7 months ago

Disgusted at their resistance to any reduction for long term customers with newbies being offered half what I pay !!!!

  • Royahoward
  • 8 months ago

As for many people in London, both domestically and at work, I have been enormously disadvantaged by the outage that has occurred on 19 and 20 December and, as far as any of us may know will continue longer. The good thing about VM, when it is working, is that it's the best broadband around. the worst aspect is at times like this: as a communications company I find it quite extraordinary at their complete inability to communicate. Ever since this all started, 150 produces nothing but, 'Sorry, line's busy'. Why not an update or, at least, an estimate of when it's likely to be fixed? I did find, yesterday, such an update online which gave 4pm today as the expected - now well passed and the update also removed. I cannot understand why Mr Branson cannot employ some senior managers ('leaders' would be expecting too much) who could actually manage and start putting the customer first.

  • patricklt
  • 8 months ago

Excellent UK customer service. We had intermittent Wi-Fi drop-outs which prevented our Alexa from responding, as well as causing connection issues with my wife's laptop.
VM got an Engineer out without delay. He was very helpful and decided to replace our SuperHub 2 router with a SuperHub 3.
Wow, the Wi-Fi speed between one corner of the house and the other was phenomenal, roughly 4 times faster on my wife's laptop. We will have to wait and see what happens to the dropouts but believe and hope that they will be history.

  • steveputman
  • 8 months ago

keep loosing internet connection multiple times every day.
Customer service is an absolute shambles manned by foreigners that speak pigeon English that you cant understand and who constantly either keep quiet or put the phone down on you. WHEN YOU HAVE AN ISSUE THEY REFUSE TO SEND OUT ENGINEERS. will be glad when the contract is up- just another 6 month to go

  • moudy
  • 9 months ago

We are receiving LOTS of SCAM SPAM emails via Virgin Media - nasty Trojan stuff. They need to get their act together to stop this.

  • steveputman
  • 9 months ago

Suffering broadband drop out, usually mid morning or occasionally at weekends.
Usually happens when I am streaming a TV programme which is most annoying

  • mmjjll
  • 9 months ago

Inexplicably slows down, sometimes even stalls. For the price paid and the MB promised, it should be soooo much better!

  • jscibor
  • 9 months ago

Far better than the Open Reach network and engineers.

  • David-Park
  • 9 months ago

This 100Mb Service is becoming less-than reliable. It is also far too expensive for a bare-bones servicer.

Also, the Virginmedia Domain Name Servers (DNS) are often unreliable in response-times. URLs are resolved faster using OpenDNS or Google Servers.

  • g4fua
  • 9 months ago

Virgin Media has the fastest to date but at a price
Unfortunately, they all try to kid us by only advertising their fastest download speed when they also should rate their Upload speed as well.

For a 50mbps download speed you'll be lucky to get a 3mbps upload speed
Wheres if you upgrade to a 100mbps download speen you'll only get just a 6MBPs upload speed.

Very poor indeed

If you have been upgraded to a 200Mbps download speed you will then get a 12MBPs upload speed unless you go up to a business deal or a 350mbps download speed you then only get a 20mbps upload speed.

This required government legislation to legalise a uniform Download & Upload speed respectively 50:50 100:100 or even 200:200

In the end if this would have been the case These companies will never get away with what they enjoy throwing any old thing at the consumer, after all it is us loyal customers thats keeping them in business & senior managemt bonuses.

  • StarrTerry
  • 10 months ago

Virgin Media has the fastest to date but at a price
Unfortunately, they all try to kid us by only advertising their fastest download speed when they also should rate their Upload speed as well.

For a 50mbps download speed you'll be lucky to get a 3mbps upload speed
Wheres if you upgrade to a 100mbps download speen you'll only get just a 6MBPs upload speed.

Very poor indeed

If you have been upgraded to a 200Mbps download speed you will then get a 12MBPs upload speed unless you go up to a business deal or a 350mbps download speed you then only get a 20mbps upload speed.

This required government legislation to legalise a uniform Download & Upload speed respectively 50:50 100:100 or even 200:200

In the end if this would have been the case These companies will never get away with what they enjoy throwing any old thing at the consumer, after all it is us loyal customers thats keeping them in business & senior managemt bonuses.

  • StarrTerry
  • 10 months ago

When it works download speed is good. Upload speed is poor relative to download

Customer support is terrible - by far the worst I've ever experienced.

  • jonx123
  • 10 months ago

Absolutely nowhere near advertised speeds - EVER!
Best of 155mbps, worst of 6mbps - Yes, SIX! - whilst
advertising 350mbps

  • barrycdawson
  • 10 months ago

The download speeds are good but not even half of what they offer you... my 350MB connection runs at 175MB most of the time.
Their support is shockingly bad, I have no idea how they get away with it... it's just plain bad, remote support from another country whose operatives barely understand me and I barely understand them! Things get missed and promises get broken and the customer is often misguided and their prices just keep on going up every year... They recently (September) let me down and on top of that I had a two day outage which crapped on my productivity. It's wasn't the first I've had in the past 12 months either. I just don't like the way Virgin keeps its customers at bay when the sh**e hits the fan.

  • morpheus_n1
  • 11 months ago

The service and support is good, they have never let me down, but the monthly price is starting to get too much. and going up again in September 2019. I'm now looking at other providers that are half the price, I know, the speed I will get is not so good as Virgin Media, but I get the feeling I'm being ripped off for being a loyal customer.

  • john286
  • 11 months ago

This last month the throughput and latency of my service around Cambridge has been very poor. VM's testing of this has showed not fault though.

  • actech
  • 11 months ago

Here user much faster broadband good eh?
A while after this is how much your bill is. I am close to not having broadband due to cost

  • paddlebox
  • 11 months ago

The prices just keep going up.

  • cjackson68
  • 11 months ago

Virgin has been working well, but lately there has been period where it appeared to have difficulty in accessing the DNS server over a period of 2-3 weeks. This ended up with many screens querying network connections etc.
Also recently had problems with replies to emails bouncing. It was noted that an IP address (Virgin's) had a speed/volume limitation on it. No explanation from support. I've had to route my emails through another provider's mail server to ensure transmission. Just not good enough.

  • coling
  • 11 months ago

Worst experience of broadband that I have ever had. The speed is great when it works, but the disconnections are so frequent that I would rather have reliable standard broadband.

An engineer has visited and says nothing is wrong or that it might be due to other households in the street! Everyday the connection will drop multiple times and outage will last from 10 mins to over 1 hour. I can see this on the Broadband Quality Monitoring Tool.

There is also no way of emailing Virgin Media to show them issues.

Avoid Virgin Media Fibre...

  • jis260
  • 12 months ago

I think that they throttle back

  • 100e138nf
  • 12 months ago

Awful customer service , if it works ok but my experience and that of a relative nearby is of high latency, rubbish. Moved to Zen, lower headline speed but much quicker web page loading

  • hariseldon
  • 12 months ago

They are good but the price keeps rising at or above the rate of inflation on all aspects of their service.

  • victoria2001
  • 12 months ago

Speed is great but the routing of its traffic can be a bit crap tbh. Don't even try getting tickets to any events via Virgin Media as you won't get any especially true if its likes of Glastonbury e.t.c.

  • Zero967
  • 12 months ago

Over 3 Days To Contact Customer Services 9 (YES) 9 HOURS OF CONTINUOUS REDIAL AFTER AUTO CUT OFF EVERY 1 HOUR 1 MINUTE
Broadband MYSTERIOUSLY RESTARTED AFTER A TOTAL OF 37 ROUTER REBOOTS! AND LEAVING FOR UP TO 2 HOURS EACH TIME.
The Engineer Asked the Swansea Call center to check the log system for LOCAL OUTAGES
BUT WAS TOLD THAT INFORMATION WAS NO LONGER AVAILABLE TO THEM

  • 1Gopher
  • about 1 year ago

Now becoming staggeringly expensive with yet another huge price rise next month. Time to leave

  • chillysnow
  • about 1 year ago

At present I have no wireless and therefore all the gadgets, speakers, Sky Q are notworking. Sure Signal etc Apart from an ethernet cable running down stairs, much to wife's disgust we are cut off. Engineer coming Tuesday who will no doubt say "Sorry mate the router is working must be your equipment!" Highly unlikely that 8 pieces of kit stop working all on the same day,same hour,same minute and same second.

  • sirdodger
  • about 1 year ago

Virgin Media are good for genuine high speed broadband and tend to be reliable in the provision of service, however they are GREEDY bar-stewards when it comes to upping their monthly pricing with monotonous regularity. The increases always massively outpace inflation as well as my income, so are totally unfair.

  • steveputman
  • about 1 year ago

Virgin Media are good for genuine high speed broadband and tend to be reliable in the provision of service, however they are GREEDY bar-stewards when it comes to upping their monthly pricing with monotonous regularity. The increases always massively outpace inflation as well as my income, so are totally unfair.

  • steveputman
  • about 1 year ago

Virgin Media are good for genuine high speed broadband and tend to be reliable in the provision of service, however they are GREEDY bar-stewards when it comes to upping their monthly pricing with monotonous regularity. The increases always massively outpace inflation as well as my income, so are totally unfair.

  • steveputman
  • about 1 year ago

70mb as promised, but long Ping

  • kenlaing
  • about 1 year ago

Customer service is Bad, Unreliable TV and Broadband with no reductions for loss of service all day on a Monday !!

  • db133
  • about 1 year ago

They let you down and don't do what they say they will. We ended up in dispute over the package and went through CISAS who found in our favour. It then took another two years for virgin to put it right and refund the extra money we had paid in the interim through DD collections. Not a nice experience and very stressful. They said to CISAS they had tried to get in touch but we have an answer machine with no messages and they knew my email address.

  • 2smithy
  • about 1 year ago

The Virgin broadband service is extremely reliable & very fast, & I would normally give 5 starts for value - but it is starting to become quite pricey Because of that, only 4 stars.

  • Yorkshire_Tyke
  • about 1 year ago

Speed has been good.
one short outage in past month but VM info was spot on

  • sandymacd
  • about 1 year ago

Full speeds, great service, no issues and CHEAP! If you're lucky to get their cable - I'd jump at it :)

  • BuckleZ
  • about 1 year ago

Terrible at the moment. four outages in the last couple of weeks, 3 WiFi and one phone line.

Fixed fairly quickly, even over the Bank Holiday but I need the phone for my first Aid safety link to Age Concern.

Why can't they sort out the WiFi?

Some area of my house have only 30-40 mbps instead of the 350 that I pay for. Rip-off

  • RogerR
  • about 1 year ago

Virgin are usually very good however over the past few days we have had 2 broadband outages and 1 for TV. They warned about a big one last week which actually we didn't notice.

  • norton1962
  • about 1 year ago

Excellent, 200 mbps continually, VERY rare problems, usually sorted with a phone call (free)

  • TerryScriv
  • about 1 year ago

Have been with Virgin for about 4 months now and have had plenty of issues in that time. When the broadband stops working the Virgin TV and home phone stop working too. You have to call customer services from a mobile to try and get things resolved. Considering Virgin was only installed in my area last year there should really be no infrastructure faults yet there are problems each month.

Upload speeds for Virgin are around half what I was used to with Sky so even though the download speeds are much faster the overall browsing experience seems no faster.

  • weasle
  • about 1 year ago

£32 a month for 350/35 - Weekend phone calls and free view TV - TOP Service and cheap as chips!

  • BuckleZ
  • about 1 year ago


liers

  • 2smithy
  • about 1 year ago

Connection speed is generally fine. Installation engineers are usually friendly. It drops out roughly once a month and generally the support page doesn't really give much detail. Outages generally last for a few hours. The price always... ALWAYS! goes up MUCH more than inflation. Unless I had to have it for TiVo I wouldn't choose to have Virgin.

  • elljay
  • about 1 year ago

Once a great company with rock solid tv and broadband now flakey connection appalling customer service constant outages and greatly reduced channels that frankly are worse than Freeview for choice.

  • Macman2007
  • about 1 year ago

SuperHub 3.0 is the worst piece of kit I’ve ever dealt with in 22 years of working in the IT industry.
Customer Service call centre is every bad stereotype you’d ever think of for a call centre in India.
Continually getting automated text messages saying the fault is fixed when it’s clearly not, then being told by by the customer service centre that “there is a fault in the area” but being given no more details than that.
Soon as my contract expires I’ll be leaving Virgin. I’d rather go back to dial up that rely on their garbage network.

  • Kongtheape
  • about 1 year ago

They have been nothing but trouble over the last three months as far as broadband is concerned. TV and phone have been OK.
Broadband was off for 7 hours one evening and then all morning the following day and my wifi signal in the house has got worse and worse since then, particularly upstairs, where it failed completely last week. It has been good all over the house until the two outages.
They sent me an extender kit, which didn't work and then told me there would be a £40 charge to send an engineer to sort it. I told them there would not be a charge of any description and they agreed eventually. Hour and 45 mins on the phone for this.
The engineer sorted the problem, which was with the kit, not me. Thanks Ian!!
Never had this sort of trouble before and their service has been great up until now and I have been a customer since they started and, before with their predecessors. I hope this episode is over and we can continue as in the past

  • RogerR
  • about 1 year ago

Last year I had lots of issues with my brodband. After dozens of calls it took VM more than 4 months and at least 3 engineers' to work out that my Hub 3 was faulty and needed replacing.

After some months of the broadband working ok, it has started to randomly disconnect.

Not the best experience!

  • Fidelius
  • about 1 year ago

Virgin provide me with TV,landline and broadband. The broadband is pretty reliable although the speed can vary considerably from 10Mbps to 110Mbps although it is normally around 70 Mbps. My contract says that I should be getting up to 350Mbps but that seems very unlikely. The customer services is terrible with no UK call centres so trying to get problems resolved is not easy at all. Even their engineers have told me that for a communications company, they are terrible at communicating.

  • PCR8950
  • about 1 year ago

just crap & no customers service, nor engineers to fix my last claim

  • dfoltz
  • about 1 year ago

just crap & no customers service, nor engineers to fix my l

  • dfoltz
  • about 1 year ago

In one word : Farce.....on going

  • db133
  • about 1 year ago

Good on price for speed BUT if anything goes wrong Gawd help you.
Literally hours on the phone to a 'technician' who thinks English is THEIR first language not yours.
Scripted tests that will have you running around the home.
Even insisting on your internet working when it isn't - the router was unplugged...... Charging for a speed that the router supplied wasn't capable of and refusing a refund of the overcharge - just two of the many low lights over around three decades.
Overall as long as things work it's value for money.

  • fox-uk
  • about 1 year ago

Speeds very good but if you want Customer Service people they are hopeless.

  • David-Park
  • about 1 year ago

We've had Virgin on and off over the past 6/7 years and we've never had a contract length where we've had no issues.

It's either been extreme where the internet was down or speed loss for long periods. The most annoying one is latency issues and dropped packets of information. We had one instance where they admitted the area was over subscribed but it would take 6 months to resolved. Absolute madness.

  • slipperman1
  • about 1 year ago

Nearly four days outage this month.

  • mmjjll
  • about 1 year ago

Although now stable, the constantly rising monthly cost has no relationship to the speed of connection provided. The only reason we have Virgin is the fibre connection in the street (the last link is via copper cable!).

Am looking for alternatives....

  • jscibor
  • about 1 year ago

Its fast and reliable. But theres no room to reduce costs. If you can't telephone due to hearing difficulties - YOU ARE STUFFED

  • diddly
  • about 1 year ago

i have 200Mb/sec broadband + TV + landline package, and separately a virgin mobile phone deal .... i am not enamoured of any of their services, just think they are the best in this area, tho maybe that should now be "were the best" ..... internet rarely reaches advertised speeds (200Mb/sec is normally 100, and that is if it is actually working as it should, sometimes a sopeedcheck does not reveal the slowness of getting on a website, or downloading an app update, TV is so-so, channels are generally naff, landline i rarely use .... mobile on the other hands is the WORST i have ever had, get better internet on mobile through neighbours free BT-with-FON than i do on my phone and that is when it works at all ... ok i live by a big park, but i am in central London and am amazed at how poor some services are from VM .... oh and it has been this way for over 5 YEARS now,. with promises of "it will get better" but it never actually does!!!!!!!!!! overall POOR ON ALL DEPArtments

  • aaaashy
  • about 1 year ago

i have 200Mb/sec broadband + TV + landline package, and separately a virgin mobile phone deal .... i am not enamoured of any of their services, just think they are the best in this area, tho maybe that should now be "were the best" ..... internet rarely reaches advertised speeds (200Mb/sec is normally 100, and that is if it is actually working as it should, sometimes a sopeedcheck does not reveal the slowness of getting on a website, or downloading an app update, TV is so-so, channels are generally naff, landline i rarely use .... mobile on the other hands is the WORST i have ever had, get better internet on mobile through neighbours free BT-with-FON than i do on my phone and that is when it works at all ... ok i live by a big park, but i am in central London and am amazed at how poor some services are from VM .... oh and it has been this way for over 5 YEARS now,. with promises of "it will get better" but it never actually does!!!!!!!!!! overall POOR ON ALL DEPArtments

  • aaaashy
  • about 1 year ago

I've been with Virgin Media for years (the days of NTL in fact). The service used to be very fast and stable. However since I've had a HUB3 it seems more variable. Two Hub3s have failed and the speed seems much more variable than in the past. (I've even wondered if they throttle back speeds in the evenings...)

Once upon a time I would never have considered moving away from Virgin but this is less so nowadays.

  • petermansell
  • about 1 year ago

Even worse than BT ! Who'd have thought that possible!

  • stevewhite252
  • about 1 year ago

This Broadband compny seems to be OK nowSince thay did a repair servive on one of my local Fibre cabinets the BB signal has now settled down

I did a speed check recently but many Speed Test sites are definitely up to te job as I have 200MBPS many test speed sites only go up to 100MBPS

Otherwise OK so far

  • StarrTerry
  • about 1 year ago

Moved from their SuperHub 2 Vivid 200 service to their SuperHub 3 Vivid 350 service. Speed is as advertised but reliability of the SH3 is poor compared to the SH2. Far more regular dropouts and Wi-Fi performance isn't anywhere near as good as the SH2.

If you are looking for an upgrade of the SH2, SH3 probably isn't it sadly.

Speed of network is exellent however.

  • Graeme2812
  • about 1 year ago

Really superfast and we hardly ever get breaks in service, so VM are good, however there IS a downside - they have a nasty habit of increasing the monthly cost soo often and by too much, which we don't need when trying to manage on a pension income.

  • steveputman
  • about 1 year ago

Overpriced. tv is just free view time to get rid

  • Macman2007
  • about 1 year ago

Whilst Virgin Media provide the best speeds and at a reasonable price, for the last couple of years there have been too many breaks in service with little or no recognition of the disruption it has caused to customers.

Customer Services are outsourced to India and whilst the phone handlers are polite and helpful, they often lack knowledge of the issues and simply repeat the script they have been given. This leads to unhappy customers and long and unecessary phone conversations.

If Virgin are going to keep advertising top speed services they need to support them with top notch customer support and reliability.

  • stevew12
  • about 1 year ago

How glad i am that i have now managed to leave Virgin Media, i think.
Next month, i hope to be able to report that they have even stopped charging me.

  • Marvin1
  • about 1 year ago

VERY VERY VERY DISAPPOINTED

Virgin keep sending me mail congratulating me on my latest and greatest 200Mb broadband connection (a service for which I am paying) BUT,,,,
I run tests at least 5 times a day using their recommended Speed test "Speedtest".
With no changes to any setup or equipment locations the tests vary between 120Mbs (very seldom) and average about 40-60Mbs, often going down to 20-30Mbs (I had a speed of 190+Mbs for a day or two, but never to be seen again)
Coupled with this I have very frequent momentary disconnections, including while running speed tests.
I have had techs out to check out and even when I show them all the upload T3 and T4 timeouts (labeled critical in the V media Hub logs) they do not take any notice then bugger around for a bit until they see some slight improvement and then out the door as quickly as they can.
This is not new, its been going on for at least a year, I test using my mobile, laptop and desktop to ensure its not my kit.

  • TeeeCeee
  • about 1 year ago

Expensive, incessant price rises and the worst, incompetent, dismal customer service I have ever encountered. They care so little and are so contemptuous I can almost hear their collective laughter at the predicament of their poor subscribers

  • chillysnow
  • about 1 year ago

Broadband speeds -
Never seem to come close to the 100Mb/s claim, the fastest connection seems to be to ping testing websites. Connection is almost always up though and is pretty reliable, struggles with some games though, upload speed is VERY poor, usually around 0.5Mb/s but calling customer service doesn't seem to help, at least it works though.

Customer Service -
As reasonable as an abroad call center can be, I think that they do try to help but often it doesn't seem to make much if any difference to the connection but I can't really complain as they have upgraded me from 50 - 100Mb connection speed, not that I have ever seen this speed, despite numerous calls to customer service.

Price / Value for money -
Overall is pretty poor as the package for just broadband is VERY expensive (over £30) and they keep hiking up the price, this is the point you need to watch with VM as they have bumped up the price 3 times since I last renewed less than 2 years ago.

Reliability -
Despite the issues with speed and price though, the reliability is quite good, its VERY rarely down and the throttling in my area seems OK, I don't mind paying a bit more as the connection is there when I need it.

  • turbulance
  • about 1 year ago

if your a gamer then stay away, too much latency and packet loss, until they fix this stay away

  • ozgurcan1994
  • about 1 year ago

Good only very occasional dropout of router

  • carrickdrive
  • about 1 year ago

VERY Very Good

  • baz444
  • about 1 year ago

Frankly Virgin have been a real let down. Every day, well every day that i'm using computer at these times, whatever i seem to be doing slows to a virtual stop for far too significant periods from around 4:30pm until about 6:30, maybe 7pm. When i say whatever i'm doing, this includes, twitter, less so FB, browsing, especially when leaving reviews, posting on forums, etc.
Even when i tried to leave them they caused problems claiming that my "new supplier only requested the transfer of one service", i.e. they could force me to stay longer than my contract end date - even though i told them i would be leaving then in May. Don't be tempted - stay away.

  • Marvin1
  • about 1 year ago

Virgin Media’s broadband continues to fall over and/or fail to drive my router properly, the TIVO box Favourite Apps needs rebooting every other day, and the speeds are nowhere near those advertised. Apart from that, it’s fine.

  • muzzer100
  • about 1 year ago

While Virgin Media often broadcast their Download speeds, they never mention their upload speeds, with good reason, upload speeds are very slow e.g. 3mps compared to 10mps or more with Openreach as same package. Makes using cloud storage very slow to upload.

  • typhooteaman
  • about 1 year ago

Virgin much faster, in general than FTTC, as my cabinet is connected to my property by rubbish telephone cable, and is not cabable of supporting anyway near 40Mbs, that Openreach
claim!
At least Virgin cable supports 50Mbs most of the time, but
not impressed with their router, but it will do for now!!

  • daymangee
  • about 1 year ago

When we first got the 350 vivid it was good but over the months it has dropped in speed now our average is between 10-50 mbps download upload is a average of 5-20 mbps witch is poor to say we pay 90.57 a month and it is the 350 vivid optical package i get 90-100 on cat 6A ethernet cabe i rate virgin at a 3 out of a scale of 1-10 1 been worst 10 been best

  • walker11
  • about 1 year ago

Speed is consistently high 150Mbps downstream and 9.5Mbps upstream with very few failures which always occur in a green box down the road. The only real issue the VM's constant hiking of the monthly cost which is intensely irritating as it's always way above inflation or the annual increase in my pension.
I always challenge the increase via the CEO's office and nearly always get a reduction as they do understand that it's better & cheaper to retain good paying customers than try to find new ones.

  • steveputman
  • about 1 year ago

absolutely crap. since move to vm can’t play online games. costumer support are another joke they don’t resolve nothing and worst they turn off the call. just waiting to finish contract to move to other provider

  • carlosfcp
  • about 1 year ago

Appalling customer service, the worst I have ever experienced. Install cocked up, billing messed up and still not rectified after a year. Truly awful

  • chillysnow
  • about 1 year ago

I am having on-going problems with wifi for my PCs and printers. Help desk staff in India appear to have little idea how to help me.
I now have a Virgin Media engineer coming tomorrow to provide on site assistance. Too slow.

  • mcdonar
  • about 1 year ago

Good enough until streaming commences

  • jscibor
  • about 1 year ago

Technically better than alternatives, but has been problematic during November - several days have suffered continuous router rebooting, with connectivity lasting sometimes less than 20 seconds.

And it doesn't help when on calling Customer Services, I am told it is a known fault and will take a week to fix.

  • mmjjll
  • about 1 year ago

been a terrible service for years terrible service Indian call centre scripted and nothing but trouble since they went above 50 meg

  • gt15
  • about 1 year ago

Speed good, however customer service mind bogglingly incompetent and awful. Worst experience ever. I have wasted months dealing with these clowns, avoid like the plague. To add insult to injury they jack the price up twice a year, well above inflation. Terrible.

  • chillysnow
  • about 1 year ago

The advertise 300MPSB, and set your hub to be capable of 380MBPS however are only capable of providing 100MBPS maximum due to out of date cables in the road.

  • jrgep
  • about 1 year ago

Generally ok and really fast. However, the service suffers from innumerable annoying outages as noted below, from April to October 2018.
Virgin outages
Sunday 15-April 11:07 to 11:08; 19:07 to 19:10
Wednesday 18-April 15:01 to 15:03
Friday 20-April 13:32 to 13:33
Saturday 21-April 15:52 to 15:53
Sunday 29-April 18:16 to 18:17 and 20:35 to 20:36
Sunday 06-May 23:11 to 23:13
Friday 11-May 18:00 to 18:02
Wednesday 16-May 08:58 to 08:59
Thursday 17-May 16:32 to 16:33
Sunday 20-May 13:57 to 14:01
Monday 28-May 20:37 to 20:38
Tuesday 29-May 18:50 to 18:52
Wednesday 30-May 22:07 to 22:09
Thursday 07-Jun 12:15 to 12:16
Saturday 09-June 13:44 to 13:45
Sunday 10-June 14:02:00 to 14:02:30 and 14:03:10 to 14:03:20 and 14:24 to 14:28
Tuesday 12-June 12:12 to 12:13
Wednesday 13-June 13:30:00 to 13:30:30
Sunday 17-June 15:54 to 15:57
Tuesday 26-June 19:42 to 19:44 and 19:45 to 19:47 and 20:45 to
Monday 02-July 07:45 to 07:47
Friday 06-July 07:20 to 07:35
Sunday 08-July 12:59 to 13:02
Wednesday 18-July 14:30 to 19:00
Thursday 26-July 13:11 to 13:40 and 14:30 to 14:45 and 15:54 to 16:06
Saturday 28-July 14:04 to 14:07 and 14:38 to 14:41
Monday 30-July 12:23 to 12:30
Sunday 11-August 07:45 to 07:49 and 16:14 to 16:15
Monday 12-August 12:37 to 12:44 and 13:02 to 13:06
Tuesday 13-August 21:34 to 21:35
Wednesday 14-August 21:19 to 21:22
No tests until 01-September as on holiday
Sunday 01-September 22:51 to 22:55
Wednesday 05-September 07:20 to 07:23
Saturday 08-September 15:20 to 15:21 and 15:49 to 15:52 and 17:05 to 17:08
Saturday 15-September 15:11 to 15:18 and 15:55 to 15:56 and
Wednesday 19-September 22:00 to 22:01 and 22:05 to 22:07
Thursday 20-September 21:56 to 22:09
Friday 21-September 21:50 to 21:52 and 22:13 to 22:14
Saturday 22-September 08:54 to 08:55
Sunday 23-September 22:16 to 22:18 and 22:24 to 22:25 and 22:31 to
Monday
Friday 8-Sep 23:40 to 23:4
Saturday 09-Sep 10:44 to 10:46
Monday 01-October 14:24 to 14:27 and 22:42 to 22:44
Saturday 06-October 21:07 to 21:09
Sunday 07-October 14:23 to 14:24 and 18:09 to 18:12 and 18:15 to 18:16 and 19:20 to 19:23
Monday 08-October 17:41 to 17:43
Tuesday 09-October 12:27 to 12:28
Thursday 11-October 22:19 to 22:21
Friday 12-October 19:04 to 19:05
Sunday 14-October 08:11 to 08:13 and 09:51 to 09:52 and 10:27 to 10:28 and 11:30 to 11:31 and 14:38 to 14:42 and 16:37 to 16:39 and 17:30 to 17:32 and 21:57 to 21:48 and 23:14 to 23:15
Tuesday 15-October 08:57 to 08:59

  • thebub
  • about 1 year ago

It's a Shame That this sites speed tester does not Accurately show the true speed !

  • 1Gopher
  • about 1 year ago

The equipment is free with the contract and the speed is truly fast with good reliability being the norm, although we have had one or two rare short breaks in the connection over the last year or two.
The only downside is the regular increases in the monthly cost, although this can be negotiated downwards by speaking to the CEO's office team.

  • steveputman
  • about 1 year ago

Besides the random outage and rather random speeds its good when it works! (read if it works)

  • Kiyoharu
  • about 1 year ago

Virgin are far supperior to Talktalk/Openreach, who could only
provide less than 10Mbs over a 40Mbs FTTC line. The problem being rubbish telephone cable between me and the local DSLAM.
So Talktalk allowed me to cancel my contract, as they had
said, in writing, that my Minimum connection speed would be
33Mbs. So, since there was already Virgin cable to my property, The Virgin connection was fairly painless. Despite
Virgin's terrible reviews, I have had good service, thus far!

  • daymangee
  • about 1 year ago

Reliability ok, although often noisy. Download speed ok but upload poor compared to openreach.

  • typhooteaman
  • about 1 year ago

VM have really upped their game over the last 6-12 months; not only am I getting an average d/l significantly above the advertised 350Mbps, but I get no drop off during the day which is great news.

The only criticism I have is that an u/l of 20Mbpd, whilst consistent, is pretty poor compared to the u/l speed...

  • 8404e810
  • about 1 year ago

HW router/hub issue, latency, no new router/hub coming for past 3y, VM support team know about router issue but best description is "elephant in the room".
Price too high, those days with available technology we as customers overpaying for nothing.
good price is 20euro for 1000 mbps down, 500up

  • daheldraed
  • about 1 year ago

OUTRAGEOUSLY SLOW ! Paying for 350mb/s, & getting 12, 13, 14 !

Getting through on the phone to complain is very long winded, &

talking to someone with a very strong foreign accent results in

nothing but frustration, misunderstanding & absolutely no action.

  • barrycdawson
  • about 1 year ago

Ok this month

  • itsdrole
  • about 1 year ago

Infinitely variable speeds and the worst customer service of any organisation I have ever dealt with - ever, for any type of service in over 40 years. Appallingly uncaring, unhelpful and positively devious. If you call to discuss a problem you get stock answers - "everything is fine as far as we can see", regardless of what you are actually experiencing. So far, over the past 10 months my 200Mb connection averages out at around half that, with a minimum speed of 936 Kb (yes that does say Kb), and that, according to VM, is perfectly fine. Will definitely be leaving as soon as I can. I'd rather have a consistent 80%-90% of some lower speed connection than this thoroughly unreliable rubbish. Shame on you VM, you were once really good.

  • johngfitzgerald
  • about 1 year ago

The worst customer service I have ever encountered. Absolutely awful. Avoid like the plague.

  • chillysnow
  • about 1 year ago

If I could find a decent INTERNET provider with a fast line speed, then I would definitely change ....
Virgin increase their prices almost every 6 months...

I doubt if I am the only one who is sick of this treatment..

  • daviegg
  • about 1 year ago

Speeds and reliability are second to none. Tech support is a trial, but when you get the right person, it's first rate. Be very patient, keep phoning.
BUT. Their prices are outrageous and getting worse. Just had a note to say the bill will rise by £3/mth from 1st November. Lost count of price rises this year, 3 or 4 maybe. Contacted them, got a loyalty discount for 12 months and dropped evening free calls, but still hitting high £30's now plus £3. Can get a much better rate if i were a new user of a around £25/mth, but as i'm not, I can't have it. Been with VM for years and i'm penalised for it. Rise to pay for expansion. Tap your shareholders for it, they get back plenty. Not a happy bunny.

  • linoscan
  • about 1 year ago

Download speeds are good but occasionally the service drops out without warning. Not very often thank goodness.

  • tonygrice
  • about 1 year ago

I'm currently on on the 200mb service. When it's good it's very very good and when it's bad its awful. Customer "service" is a joke and it could not get any worse. Current issues took a 15 days to sort out, it was always in a couple of days.

I've been a broadband customer for 19 years joining at 512k and just found out I am paying £24 a month more than my neighbour on exactly the same TV/broadband/phone package whose joined 2 years ago.

No reward for loyalty. If BT could provide the same bandwidth I would be off like a shot.

  • mdlpuk
  • about 1 year ago

I love the speed of the vivid 200 but I signed up for mix package with a land line. they did not tell me they could not provide the phone line as the had a capacity issues in my area. the service can not solve this issue so I have no phone line and looks like I will not get one.
I find this frustrating and totally unacceptable for a communications company. I have told them I need a land line to use a rapid response system as my wife has a heart condition and has suffers strokes. but as yet after two months no movement and sent me a message to say they will send an engineer on the 3rd of March 2033. so I can't recommend them.

  • getreal
  • about 1 year ago

poor bandwidth....200meg cannot support 3 gamers on line at same time...

  • sharp66
  • about 1 year ago

Shite .QED

  • db133
  • about 1 year ago

Good but very pricey! When they increase elements it always appears to be above price of inflation.

  • victoria2001
  • about 1 year ago

Their super hub 3 fails twice a week. It can’t serve more than one router or work alongside Sonos. Pretty pathetic

  • muzzer100
  • about 1 year ago

Overcharged for a faulty service yet again

  • db133
  • about 1 year ago

With prices going up yet again on the first of October by £3 a month I will be moving provider, ok the speed won't be so good but I no longer need speed cost is a vital factor now I am disabled and money is tight, I have put up with lousy customer service and repeated slow downs and no service for the last 16 years.

  • piggyman
  • about 1 year ago

I had some problems with the service being down for varying periods of time, usually an hour or two, but that hasn't been the case for some time.

I haven't had any reason to contact support - I left the earlier problems to resolve themselves.

The service is now reliable and very fast, but getting increasingly expensive !

  • ashleya
  • about 1 year ago

Speed fine until the inevitable dropped connection which happens several times a day.

  • pippamuffin
  • about 1 year ago

Virgin Media has lost its way, given up even trying to get problems sorted, and now just wants the money .... i had not thought it could get worse than it has been over the last 2 decades, but i now have an account for a 300Mb/sec account that rarely gets above 150 ... but far worse is that altho the speeds can be verified there is no SUBSTANCE to the internet so everything is very slow and wi-fi from my Hub is so pathetic it is not even enough to sign in to the VM app on my iPhone .... i tend to use a neighbours BT WiFi w FON which allows me to actually do things ... quite how it is possible to be charged over £100pm for broadband/tv/landline and yet have to resort to free WIFi is beyond me ...... utterly pathetic!!!!!!!!!!!! if i could give a MINUS mark i would (i would give VM a -5)

  • aaaashy
  • about 1 year ago

After all these years with bell cable media and its various incarnations still the customer service stinks

  • Macman2007
  • about 1 year ago

Overall they are good. I feel that my speed is not always what it says on the tin, but that is covered by the "UP TO BIT"
There contact centres tend to be in the far east which presents language and mis-understandings and frustrations.
The price is an increasingly difficult problem for the whole package that I subscribe to.

  • victoria2001
  • over 2 years ago

They are normally very reliable and courteous but this month they have been neither.
I still have the original fault with no indication why.

AS I said, normally very reliable and good.

  • RogerR
  • over 2 years ago

My Speed is Excellent
But you site does not represent accurate results as it all depends which Browser you use!!!
Opera best reults
Chrome nearly as good
Firefox not as good
and Edge always fairs the worst
Plus I never get my 350 Mbps on your site no matter what time of day!
But in news groups using a European server I do get my full speed!

  • 1Gopher
  • over 2 years ago

Recently very frequent lost connections. Fortunately don’t last long.

  • pippamuffin
  • over 2 years ago

The new home hub supplied has improved WiFi reception about the house whilst the WiFi is running a second television service. Most impressive.

  • dave47m
  • over 2 years ago

In a word 'Shite'.

who in their right mind gives a better deal to new customer than look after the 'old' one/s .......farce ....

  • db133
  • over 2 years ago

Fast when works, coustumer service based in pakistan

  • jur1ss
  • over 2 years ago

Virgin 200 meg service rubbish...get bandwidth issues when streaming direct from router...terrible customer service...operators hang up on you if you ask awkward questions...super hub 3 chipset latency denied all through the organisation, when TBB proves it (have even sent screenshots of SH2 with no latency and SH3 with major issues..!

Get better download speeds from Relish which is a 4G service ,with less dropouts......Virgin need to wake up.

  • sharp66
  • over 2 years ago

Total shite! Constantly fails without reason. Luckily their engineers are pretty good so, once you get them on the case, things will get sorted. Well, until the next time.

  • Marvin1
  • over 2 years ago

Although on Virgin's Vivid 100 tariff, download speeds very rarely exceed 40Mb. The internet frequently drops out all together and I have rung Customer Services three times in the last two months to try to get it sorted out. The operators are always friendly and after each call the internet speed improved to around 50Mb but the next day, returned to it's normal, less than 40Mb speed. Still get frequent loss of internet so am considering changing ISP.

  • cjw9
  • over 2 years ago

no no no

  • 2smithy
  • over 2 years ago

All ok. Therefore do not neeed their support which is normally ok.

  • guesswot
  • over 2 years ago

awful service

  • Emotionz
  • over 2 years ago

I Cannot Fault My Service with Virgin Media

Though Its a shame that this site has to many variables with the speed test results Ie Best results are with Opera, then Chrome, firefox, Edge and Lastly Internet explorer in that order
So why the continual disparity depending on the Browser.
I have consistently run these tests over a month and get the same order each time

  • 1Gopher
  • over 2 years ago

They charge more to existing customers than new.

BN1 Area has been 1/10 for months then bingo all working ok (when they want to ?)

customer service is a joke after an hour ( one put the phone down )they wanted a password , so did I that worked !

  • db133
  • over 2 years ago

Download speeds very good when it is working but there are frequent unexplained outages, not long enough to phone up about but long enough to be annoying, its almost as though there is some sort of engineering work which momentarily cut the service. second, minutes occasional up to an hour. This happens two or three times a week.

  • Richproj
  • over 2 years ago

Getting worse.

Maximum download speed 160 Mb not very good on a so called 350Mb connection.

  • lancslad43
  • over 2 years ago

When it works its great but when its bad its real bad! Offshore support mainly, no quick fixes in site, normally just a friendly engineer visit as the go to line.

Generally would not recommend, if you are a gamer, steer clear... its a rocky road

  • Sirgimbola
  • over 2 years ago

Consistently correct. A good price. Was with them for tv but they missed out on that. Why, who knows, I went for for Sky.. Poor work on Virgins sales team.

  • guesswot
  • over 2 years ago

I cannot fault my service My 350 MB though is never reflected on TB site though I see full speed in News Groups and else ware

  • 1Gopher
  • over 2 years ago

sh3 useless for gaming as it has a chipset that introduces latency to the connection of about 120 ms...have had to threaten to cancel contract until VM would reinstall SH2. SH2 not compatible with 300 m connections, so al in all VM are a bit of a mess as far as I am concerned

  • sharp66
  • over 2 years ago

Generally an excellent service. Fast, reliable speeds.

  • wolfhound
  • over 2 years ago

Really annoyed that when I asked for a new connection for a new build on a cabled street, this was too difficult for them. They even sent out a questionnaire which assumed I was building an entire estate of houses, before I gave up.

  • mmjjll
  • over 2 years ago

good

  • yellowhat
  • over 2 years ago

Gives you the speed you pay for unlike Open Reach which is far short of your paid for speed.
VM customer service is terrible because it is in India and VM do not care.

  • David-Park
  • over 2 years ago

Add review