LilaConnect Broadband, Full Fibre and Reviews UK

Summary

LilaConnect broadband is a UK internet service provider that focuses on delivering full‑fibre broadband to homes and businesses. They offer symmetrical speeds ranging from 250 Mbps to 2.5 Gbps, which is ideal for households with multiple users, remote workers, or anyone who streams or games regularly. Their network is built using Fibre to the Premises (FTTP) technology, meaning the fibre optic cables run directly into your home, providing a more reliable and future‑proof connection compared to broadband providers that still provide older copper or hybrid systems. The altnet is now part of the Freedom Fibre group. 

Additional Comments

Customers often report a noticeable improvement in internet connection, speed and stability after switching to LilaConnect, with fewer dropouts and consistent performance even during peak usage times.

One of the standout features of LilaConnect is their transparent pricing. They offer fixed‑price contracts with no mid‑contract price hikes, which is a refreshing change in an industry where such increases are common. Installation is included in many of their packages, and they provide a range of speeds to suit different needs and budgets. For example, their Lila 250 plan offers 250 Mbps speeds for £24.98 per month, while the Lila 2.5Gb plan provides ultra‑fast 2.5 Gbps speeds for £54.98 per month. They also offer a free digital landline service with some plans, which can be a good value for those who still use a landline regularly.

Customer feedback on LilaConnect is generally positive. Many users praise the reliability of the service and the quality of the installation process. However, as with any provider, there are occasional negative reviews. Some customers have reported issues with the initial setup or difficulties in reaching customer service during peak times. It's worth noting that such experiences are relatively rare and may vary depending on individual circumstances.

In terms of availability, LilaConnect is expanding its network coverage across various regions, including parts of Colchester, Bristol, Stoke‑on‑Trent, and London. However, their service is not yet available nationwide, so it's important to check if your area is covered before considering a switch. They have a postcode checker on their website to help with this.

We also have a page dedicated to LilaConnect's fibre broadband deals.