TalkTalk

TalkTalk

TalkTalk Summary
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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Fast Broadband 11 Mbps £0.00 £19.95 £239.40
Unlimited Faster Fibre Broadband 36 Mbps £9.95 £22.50 £270.00
Unlimited Faster Fibre Speed Boost 63 Mbps £9.95 £25.00 £300.00
Faster 150 Fibre 140 Mbps £0.00 £40.00 £479.95
Faster 300 Fibre 290 Mbps £0.00 £50.00 £600.05
TV with Fast Broadband and TV Entertainment Boost 11 Mbps £0.00 £27.95 £335.40
TV Plus with Fast Broadband and TV Entertainment Boost 11 Mbps £25.00 £27.95 £335.40
TV with Faster Fibre Broadband and Entertainment Boost 36 Mbps £9.95 £30.50 £366.00
TV Plus with Faster Fibre Broadband and TV Entertainment Boost 36 Mbps £34.95 £30.50 £366.05
Ultra Fibre Optic Broadband 900 Mbps £0.00 £25.50 £306.00
TV Plus with Ultra Fibre Optic Broadband with a TV boost 900 Mbps £0.00 £40.50 £486.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name TalkTalk
Legal Name TalkTalk Telecom Limited
Also Known As Tiscali
Company Type UK Limited Company ( company number: 01599423 )
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales Telephone 0808 108 0346 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 21:00) | Sat (09:00 - 20:00) | Sun (09:00 - 20:00)
Support Telephone 0203 441 5550 (Geographic (e.g. 020)) Mon - Fri (08:00 - 20:00) | Sat (09:00 - 18:00) | Sun (10:00 - 17:00)
Reviews

Customer service is abysmal as usual. Download speeds are not fast or reliable enough to use iplayer effectively.
They are sneaky about the provided services giving a good priceed overall deal and then after a few months charging for the previously free services. This is an increase in costs via the back door and if I had the patience and right frame of mind I would cancel and accept a court battle which I am sure I would win on the grounds of reasonableness. As it is I have to avoid the stress and wait until I can cancel my contract without hassle. I may die first!

  • ournev
  • about 1 month ago

Paying for fibre but quite often getting 10 meg or less when it should be double!
Foreign crap customer service. With staff you pay for what you get! Pay peanuts you get monkeys!

  • forestershall
  • about 1 month ago

I have been a TT customer for many years. I had renewed for another year in June, 2018. £27.5 per month for their faster fibre broadband, security, basic TV, phone calls on top. I am in the middle of nowhere in Worcestershire and get about 40Mbs down and 10Mbs up due to fibre to the cabinet.
I had read in the press about a new TT router called The Hub. So called up customer services, asking about a free Hub. I was out through to the retentions team. The agent quickly understood my request and offered The Hun for £30. Excellent. Then she went one step further and offered me a new contract, same services, for £24.5 per month. A £3 per month saving. Fantastic.
And that’s my point about TT. They seem to try a little harder.
The new Hub is more stable than the old Super Router and we now get £43Mbs down and 11Mbs up. Thanks TT.
My only issue with TT is they do not support the OpenReach fibre to the home service. Full fibre was laid to my property a year ago. In order to take advantage of this I will have to move providers. I don’t want to. But the higher speed could be useful. So come on TT, introduce the fibre to the home service over OpenReach network.

  • juliandc
  • about 1 month ago

I have been with Talktalk for many years and am completely satisfied with the service.

  • joule
  • about 1 month ago

Service ok

  • LJSWales
  • about 1 month ago

I've been with Talktalk a few years now and am very happy with the products and services. I've had my share of minor problems but chat line staff and technical support is first class and no problem is too big for them and Open Reach to solve. Talktalk comunity forum is available for problem talk and solving. I now have fttc plus boost and get download speeds of 38Mbps upload 18Mbps
Fabulous.

  • raysetal
  • about 1 month ago

For several years TalkTalk have been one of the best providers in our area, despite the latest line faults caused by Openreach FTTC over-demand, line interference, and poor equipment.
Now due to extensive building work in our area, and extra money on services is now being spent, download improvements are being made.
It seems to me that of late, TalkTalk are listening to the public, and improving there customer services. hooray.

  • Smudger444
  • about 1 month ago

TalkTalk fully deserve their poor reviews.Customer service is a misnomer for this company-there isn't any.Internet connection is temperamental.Only thing they are good at is sales!

  • dogzman
  • 3 months ago

Customer service still continues to be a problem with a friend of mine switching to Virgin before their TalkTalk contract had finished and having to pay for the remainder of the contract. This was due mainly to TalkTalk using foreign call centres where often it is impossible to understand what is being said and asked by the customer service agent. For example, no dial tone on phone but still got broadband, I know to get a dial tone you need two phone wires to be connected and if one phone wire becomes detached no dial tone but the broadband still works as it will connect through whichever wire is still connected to the exchange. The TalkTalk agent did not appear to know this and after checking the phone line came back and said he could not detact any fault. Some 10 days later BT Openreach finally came and took all day to find the disconnected wire. So much then for the TalkTalk customner service.

  • LJSWales
  • 3 months ago

utterly dreadful. Have paid £85.48 termination charges to escape.

  • mascholes
  • 3 months ago

After years of unreliable service, following the departure of David Cameron's friend Dido Harding TalkTalk seems to have become much better. Here in NW London speeds are as fast as anything I could possibly need, and my Smart TV works perfectly from the router, with no buffering. I haven't need to contact customer support in months.

  • tommyNW8
  • 3 months ago

Added a go faster boost to my faster broadband with the promise that it would become 80/20.

At 18mbps upload is fine but download was on 38mbps until I raised a complaint and after however many hours on the phone to Phillipines, it seems to have got worse.

I'm also getting odd looks for not having a device that connects via the LAN to run the test - what world is TT in? Why can't it run a test to or from the router from its network?

  • Peterowen1946
  • 3 months ago

Reliable enough and good value. I still think TT is difficult to deal with if speaking directly.

  • cheffy
  • 3 months ago

Have improved the service and the reliability, but they could still improve the level of some of the technical support personnel.

  • ronraycol24
  • 3 months ago

TalkTalk are one of the cheaper providers. And considering Openreach are responsible for the Fibre To The Cabinet (FTTC) lines. it doesnt make a whole lot of difference who you go with. But for the customer service department. This can make the difference between the providers. I have found TalkTalk to be a poor second. But the repair service and cheaper deals, TalkTalk deals are well worth a visit. So yes I recommend TalkTalk.

  • Smudger444
  • 3 months ago

CRAP. online games suffer constant lag & disconnections.
Why TalkTalk calls this 'Faster Fibre' is a mystery, 3 tests today gives average 19mb/s on a 38mb/s connection = 1/2 of the advertised speed.

  • RockyK9
  • 3 months ago

CRAP. online games suffer constant lag & disconnections.
Why TalkTalk calls this 'Faster Fibre' is a mystery, 3 tests today gives average 19mb/s on a 38mb/s connection = 1/2 of the advertised speed.

  • RockyK9
  • 3 months ago

Have a 75meg service which is usually very good but occasionally service goes down with no obvious reason. Talking to Customer Services is an absolute waste of time. Having said that I cannot find any ISP which can compete with TalkTalk on speed and price.

  • Barrie41
  • 4 months ago

Since Talktalk arranged for an Openreach engineer to call and sort out main socket and resiting router phenominal increase in speed.

  • 18coombe
  • 4 months ago

Over the past 4 months, have been getting a break in service of about 10 seconds, may 6times during the day and evening, this is not good when playing on line, thinking of changing to another ISP at end of contract.

  • manorman
  • 4 months ago

I am on a faster fibre contract which claims to give download up to 38mbs but it has never got anywhere near that. Normally it hovers around the 16mbs but at 'peak' times can be as low as 13mbs. Upload averages 1.5mbs with only slight variations. I am only some 200 metres from the cabinet in direct line so my line routing must be anything but direct. Probably nothing that TalkTalk can do about this but Openreach should be able to. Otherwise things are usually good with only a few very short dropouts.

  • dellboy60
  • 4 months ago

No problems. Good and cost effective.

  • johnszos
  • 4 months ago

Still very slow, cumbersome and very variable. It has been better than this.

  • Pete-W-Trotman
  • 4 months ago

Poor support in a third world

  • forestershall
  • 4 months ago

Excellent internet, phone & tv provider. Been with them since 2005 and they always offer me deals and discounts because I'm a long-term customer. Has definitely improved over the last few years! Worth a try.

  • SKINBIRD
  • 4 months ago

terrible spped

  • kelloe
  • 4 months ago

Had broadband but no dial tone on phone, Phoned TalkTalk Customer Services in the Phillipnes and there the problems began. I am very computer literate and explained exactly the tests I had carried out only for him to thank me and continue to read from a script starting the process all over again asking me to redo the tests I hd already done all over again. He clearly did not understand a single word I said, so one hour later after going around in endless circles I told him to refer the call to BT Open Reach as it was an outside fault. Some 10 days later BT Open Reach called and said there was a break in the cable, for the dial tone need two wires whereas broadband will work if just one cable is still connected to the cable. What really got to me was he carried out a line test and said there was no problem so was this person just incompetent which there clearly was as the line was actually broken, TaltTalk time did not do a good job.

  • LJSWales
  • 4 months ago

Occasional dropouts of internet each lasting about 3 minutes, before returning to normal without any action from me. Can be most annoying sometimes. Probably a problem at the local BT Exchange. Otherwise although I am on a faster fibre contract I can usually only get about 16mbs download and about 1.75 upload, sometimes worse at peak times.

  • dellboy60
  • 4 months ago

Although i give low review readings to TalkTalk, this is not there fault, TalkTalk are one of the best providers in the market.
The low results are due to Openreach's poor signal strength and line faults in our area, of which TalkTalk have little or no controll over where fibre and copper lines are used.
So I would recommend TalkTalk over any other provider where copper lines are involved.

  • Smudger444
  • 5 months ago

If the Customer service was improved, this supplier would be excellent.

  • cheffy
  • 5 months ago

Excellent and sustained high speed fibre, but Customer Service is poor.

  • TonyPrior
  • 5 months ago

Had a fail this month which was between the exchange and house, left it with TalkTalk support to get Openreach to investigate, overnight the fault was corrected so job done.

  • LJSWales
  • 5 months ago

contacted CEO re low speed and goy a response wiyhin a day!! opngoing dialog to date

  • kelloe
  • 5 months ago

I have very little trouble with my link, but whenever I need to contact them, it is a nightmare:
1) No one speaks english as a first language, so communication
is difficult, if not virtually impossible.
2) The administration is absolutely diabolical.
3) Their 'processes' are unyeilding and impossible to change
or bypass, hopeless!!
How can a company continue to run like this? It is a total joke. It does seem however that all communications companies
are very bad to deal with!!

  • daymang
  • 5 months ago

I have been with talktalk for 10 months and not had a single issue with them. My speeds are75mbps down and 19mbps up, I pay for 80/20 so I cannot complain and I have a 7ms ping. I have had no reason to phone tech support or customer service as everything is running smoothly and unless it is a talktalk equipment fault I can fix any networking issue that may arise.

  • BIG_DOG
  • 5 months ago

I've been with Talktalk since it took over One-Tel many years ago. I have never had any problems or when I had some minor complaint it was dealt with speedily and everything back to normal in no time at all - cannot recommend this company enough

  • normancowan
  • 5 months ago

Ihave been with talktalk for several years, unfortunately. I now find that they are getting worse and worse at what they do. My contract is due for renewal in April 2019 and I will be looking else where. A very unsatisfied customer.

  • andymacp
  • 5 months ago

dreaful speedf 4mbs

  • kelloe
  • 5 months ago

I cannot understand why Talktalk is getting so many negative complaints - I have been with them since they took over One-Tel many years ago and have never had less than 1005 Satisfaction!

  • normancowan
  • 6 months ago

I'm one of the "silent majority" who are pretty satisfied with TalkTalk. Been with them pretty well since the start. The service is cheap, reliable & fast.

Most of the complaints seem to be about poor customer service. I've hardly ever had anything go wrong and when I have they have fixed it quickly. When renewing contracts or switching packages, I've use the online chat feature and it's excellent.

The policies of "making special offers to existing customers as well as new customers" and of "offering fixed prices for up to 2 years" are excellent. You just need to keep abreast of special offers and transfer across if you want.

Generally a very positive experience and GREAT value for money.

  • leshewitt
  • 6 months ago

Excellent value for money, great speed, occasionally drops out, but Customer Service is very difficult to deal with.

  • TonyPrior
  • 6 months ago

Just as I became tired of paying out for ever-increasing BT fibre costs, often for stuff I couldn't use or didn't need, I came across a 'Group Offer' for B'b and Phone service, on the independent Big Deal website. That turned out to be via TalkTalk, whose reviews had always made me dubious. But the price seemed worth taking a chance.

The offer was for Unlimited fibre B'b and unlimited UK Phone calls for an all-in £25/month for an 18 month fixed-rate contract = £300/yr. Set against the standing BT cost which went up to around £47/month, plus the cost of any calls = £565/yr min., it appeared worth the switch, despite the lower B'b speed offered.

I'm located about 1/2 mile from my local exchange, so actual speeds are normally quite close to max. Since the switch, speeds have been quite consistent and still close to max. Switch-over went surprisingly easily. No issues. Performance has generally been good, probably with less noticeable slowdowns at certain times of the day, than I'd experienced with BT. So maybe less users with TT in the area?

At present the lower speed has not proved to be an issue for my use, as no major streaming necessary at present.

There has been only one major glitch , when the phone went dead a year in, but B'b carried on OK. Turned out to be an issue with connections in the local cabinet, which Open Reach eventually put right - although denying it was their fault, as I'd actually seen and talked with two Open Reach at that cabinet on the day the phone went down. Coincidence or what? You go figure! TT offered compensation for the service loss period, while awaiting OR's fix. It was not as easy as I would have liked, to report the fault. That could be better handled. But it was then dealt with reasonably quickly, the only delay being getting Open Reach organised by them. TT follow-up was good too, to check that all was operational again and with no concerns.

So basically happy with service and would be likely to continue with them in the future, when contract ends, particularly if their increased speed option becomes available here.

  • PJHB
  • 6 months ago

Terrible customer service, on my fourth faulty router and they want to send me the same one again.
Apparently the “new router” is only for “new customers”.
Foreign call centres that make you go through the same trouble shooting every call, because they only read from designated scripts and follow flow charts. Unable to their own decisions even though they can see that you’re had the same issues for the past year or more.
I would definitely not recommend TalkTalk to anyone. They may be cheap, but it’s a classic case of getting what you you pay for.

  • HerculesUK
  • 6 months ago

Only been with them for three months, charge for phone calls not had, they won't disclose the numbers, been off line for a couple of hours, they fixed it, put it down to teething problems, see how it goes.

  • bigray
  • 6 months ago

Good reliable service

  • LJSWales
  • 7 months ago

Firstly I think TalkTalk are a good ISP. They are the cheapest Broadband supplier. If only Openreach were to supply a descent service to TalkTalk it would be the best. But sadly through Openreach our service is rubbish. In our area the speed has increased from 9mbs to 46mbs to 34mbs and our packets lost has increased or feels like 10fold. Pages dont finish loading. Pages get stuck. Bits missing. And the speed is up and down like a yoyo. How can we get this resolved. Openreach are not contactable.but its there fault.

  • Smudger444
  • 7 months ago

download speed terrible 4.5 m engineering people terrible leaves you hanging for 10 mins plus - gave up.

  • kelloe
  • 7 months ago

They are so scummy they throttle your speed after you start a new contract (ADSL).

  • alotbit
  • 7 months ago

Having swapped to TT around a year ago, the overall impression of the service, phone and 38mb fibre-to-Cab broadband, has been OK. Yes it is slower than the previous 56mb fibre from BT, but at the 18mth contract price offered in the TT package I have, it is generally acceptable, as at present I'm not needing to stream TV. Being close to the local exchange building, I'm receiving close to max. speeds at the level quoted to me during sign-up.

I have had one major issue when the phone line dropped out, although broadband luckily continued fine, but believe that was caused by OpenReach staff fiddling around in the local cabinet, which resulted in my being cut-off - I actually saw them doing this and even exchanged a brief word as I passed by them on the way out. So I didn't discover the problem until later in the that week.

The resulting problem did take more than a week to organise an OpenReach visit to sort, but TT compensated for that financially.
However, I did find reporting the loss of service to be a pain to resolve, as the website offers no direct means to do so. I used their 'chat' facility to do this, which did take some time to sort out the details during the thread. Due to the lengthy method, the first time I tried, I was cut off by the chatline, while still trying to type out my response. When I tried to restart the chat, all operatives were engaged, so I had to try again on a different day, which increased the delay in getting the problem dealt with and also required going through the whole process again.

That aspect could be better handled by TT. But, once organised, the customer handling of the issue was just fine and I cannot complain about that aspect.

I did read reviews before trying TT, but considered financially beneficial to give them a try. I haven't been disappointed in that, as the savings amount to around £300 annually.

  • PJHB
  • 7 months ago

Matters became so bad with my broadband speed that I resorted to using CEDR (Centre for Effective Dispute Resolution). TalkTalk must have the worst customer relationship ever. They don't listen. They don't even read an old fashioned letter. Worse still they try to (forgive my language) "bullshit" their way out of a known problem. I have been in this business for 30 years, so when I tell them that the evidence excluded a local user connection problem with clear analytical data (provided to them) they should have listened. I even had communication with their head of complaints but all to no avail. I now have a decent broadband system after using CEDR, but why could TalkTalk not have corrected the problem before? They can provide a decent system when provoked, but they must get their act together.

  • Mikedaytona
  • 7 months ago

OK

  • jamccreton
  • 7 months ago

Download speeds permit 4K streaming, no customer services required, I have not had cause to complain since upgrading last year. I have not experienced the talktalk problems as reported in the press recently...

  • rbwalmsley
  • 7 months ago

A very slow upload speed of 5 Mbs. Advertised as 10 Mbs

  • jonial
  • 7 months ago

Get half the speed I am paying for, very hard to understand some operators when on the phone.

  • bigray
  • 7 months ago

very poor speed
poor customer service. left on hold for 10 minutes and gave up

  • kelloe
  • 8 months ago

TalkTalk is the very best provider in TN261HL, you will get more signal strength and speed with TalkTalk whether its ADSL2 or VDSL, however I always leave a poor review which is unfair as its the area that is poor and not TalkTalk. Then there are the lower operating costs to consider. No contest really.

  • Smudger444
  • 8 months ago

Download speed decreasing daily now down to 4.5 technical dept just leaves you hanging why not put the low speeds customers on fibre??

  • kelloe
  • 8 months ago

I can see why Utility Warehouse have won Which? Best Broadband again, rock solid, great service and inexpensive too.
Plus not having to deal with BT is an added bonus!

  • wjenkyns
  • 8 months ago

Support is long winded, problems take an age to get sorted out & difficulty understanding what some support workers are saying.

  • _John_
  • 8 months ago

Talktalk broadband is good till you a problem customer service is total naff people you can’t understand the language barrier is very bad, they have no sense of time.
They don’t follow up request to contact a manager if you ask.

  • 2bagstew
  • 8 months ago

Rip off - speed is dire - customer service is awful - Prices go up but speed goes down. My age and other constraints make it difficult to swap provider. There are providers out there that provide far better customer service and value for money.

  • Graycus
  • 8 months ago

THe TalkTalk Fast Fibre Broadband maintains a good speed circa 60 meg but occasionally drops out. However whenever you have to deal with their admin ets "pants".

  • TonyPrior
  • 8 months ago

i have been a customer of TalkTalk for many years and have always had the max.speed the (BT!) line would carry and quite acceptable service and reliability. We moved 9 months ago
from a 4 to a 20 mb connection which is great. We have 24/7 international and all other phone calls and unlimited Fibre Bd Band for a very reasonable fixed monthly figure.

  • tdhollis
  • 8 months ago

I know TalkTalk get bad press but I have been with them for many years since they took over Tiscali, the couple of problems I have had over the years were resolved quickly and generally the service I get daily is good. Manage to negotiate a new contract recently with them with good prices, so no complaint.

  • LJSWales
  • 8 months ago

Another month of below par internet connections on a copper phone line with no hint of any upgrading to fibre in the offing in Brixham Devon

  • Pete-W-Trotman
  • 8 months ago

Add review