My Talk Talk fibre seems to get slower and slower Now getting 15Mbs

I believe they promise 18 and say I should get 27Mbs

For the first time since iv'e been with TalkTalk which has been approx 7 yrs I have recently had a problem with my broadband connection stability and speed, initially I had a problem getting to communicate with anyone (could not get the online chat to work) but once I got there and managed to get my problem understood it was corrected quite quickly through the use of BT engineers.

This is not a review of TalkTalk because, after years of poor service and even poorer customer service, I transferred to PlusNet some months ago.

The broadband is fast and reliable.The customer service, when needed, is abysmal. The talkalk website is a mess and it is frequently impossible to make changes to your account.

They provode me with all that I require and I dont have a problem with them so quite happy.

The broadband service works reasonably well, i.e. no breakdowns, and no slowdowns for many months. The problem is always in the back of my mind, "What if something goes wrong", because it is a nightmare trying to get it put right. The customer service is not good because they rely on unskilled people to take problem calls, and the person taking the call follows a pre-defined script. This script is supposed to allow an unskilled person to determine a problem by following the script blindly, resulting in great frustration for the user. TalkTalk like many other businesses offering support services must accept that most people are not technically literate, so do not understand the technical questions posed to them. Those that are technically able, of which I am one, also find it difficult because the support person is not able to understand the technical matter being explained to them. This also results in frustration because support now resort to reading from their script again, and it may take several attempts to resolve the issue when the problem and the solution is obvious to the technically literate. These businesses need to be able to assess the client's technical capability before firing off questions at them. The only company that does this, or did do this was BT. I don't know whether BT still do, but a problem would always be resolved much more easily and quickly than with TalkTalk. I know because I used to be with BT before TalkTalk. To be fair, TalkTalk have upheld their service level now for several months, so maybe I won't need support, but heaven help me if I do.

I am no longer with TalkTalk, a useless firm impossible to deal with.

I changed in July to PlusNet, with whom I am eminently satisfied. Whereas TalkTalk promised speeds of "up to" (that favourite dodge of disreputable ISPs) 24Mbps, I only ever achieved 5-5.5Mpbs. I now enjoy unfailing >30 Mbps with PlusNet.

Sent two letters because I can’t get through on the phone, 82 years old and the speed is awfull, just cannot contact them, asked if they will phone me but no luck yet

The download speed on my connection is good running about 74mbs but the new router that TalkTalk have supplied is terrible, constantly losing connection and having to be turned off at the mains and rebooted to get it working. TalkTalk seem to be having various problems with their so-called Fast Modems, and seem incapable of solving these issues. I have to resort to using an old HG635 modem router to get round these issues.

Left TalkTalk a few months ago!

Very disappointed with talk talk, couldn’t get conecited the other day and speed very slow, this is the first time I have had problems, I think there is a fault with the router but they want £60 for a new one (can’t afford it) so contract up next year so will see what happens

Rubbish

Had a bit of a slow response for a couple of days but this did appear to be a country wide issue, all good now.

After i had left TalkTalk and been with my new ISP about 6 weeks they seemed to start caring. Obviously i was (and still am!) getting calls from them (which i've stopped answering).
Sorry, i should probably add that as part of the process of leaving them i have made an official complaint and issued an SAR (mainly so i'd have all the facts and in the hope they'd stop messing me about once i had asked for them).
They haven't changed, still as shit as they were when they didn't bother telling customers they'd had a massive data breach.

Talktalk
Usually my connection is very good but about a month ago I developed a fault on my line and getting it repaired by Talktalk is impossible .
After doing a remote test on my line they said i needed a visit from Openreach
3 appointments later still seen no one from Openreach, spent hours on phone to talktalk but no one is interested they just seem to read from scripts just will not escalate the problem and get the repair sorted.
Cannot get through to a manager or senior person
Talktalk have the poorest customer service I have ever come accross

normal reliable service

Download speeds are as they predicted for me, so I am happy with that aspect of my ISP. In May I came to the end of an eighteen month contract period and after the due date had passed the service continued for two weeks or so without seeming to change. I did not have any contact from them,nor could I speak to any person: presumably, if I am being kind to Talk Talk, because of Covid - 19. After three weeks they reduced my download sped by over 50%, and increased my charges by 33%, without any contact. Eventually I managed to renew my contract on-line at 80% of my previous contract charges. I consider this to be weird customer service. One advantage is that my contract is fixed for another eighteen months. This is unlike Sky broadband who have competitive charges but they do not fix the contract term.

No problems, stable and reasonably priced. Had no reason to contact Customer Service, but in the past it was frustrating and long winded.

Having upgraded from ordinary adsl broadband to ordinary fibre my speed has increased from 4.8Mb download/0.8Mbupload to 28Mb and 5.6MB I was pleased with the new rates, but I found that I was receiving a dropout when online- downloading -emails. On reporting this I was immediately promised a new router which arrived by special courier two days later, since then I have experienced no further troubles. Overall I'm pleased that I made the decision to upgrade.

Now on the FTTP product and looking good so far. Brilliant installation experience from Openreach. That's something I never thought I'd same after experiencing them in businesst. They really have upped their game big time.

The service is pretty good on the whole, but you don't know when something will go wrong. If it does, which is not very often, then it is a hell of a job to get any sense out of TalkTalk support services.

As good as any in today's climate not been let down in the passed 6 months

Talktalk Broadband is going downhill in my opinion. Over the last few months my download speeds have been ever so slowly lowered. 12 months agao I regularly downloade at 39 Mbps. now I download at 32Mbps. Talktalk have very slowly reduced my connection speed untill it is now just above the minimum they guarantee.

Since switching from 8Mbps ADSL to 38Mbps Fibre we keep getting disconnected several times daily from the TalkTalk DNS server. Never had this instability from ADSL.

no problems

H
Huge improvement since receiving the latest router, speeds now what was promised (but minimum), reliability much better and streaming more stable.
These improvements have been a very long time coming, I've stuck with TT for 8 years!

Been with TALKTALK many years now not had any problems, just love it

no problems or issues

When contract up have always negotiated new,reasonable deal.Always overcharged.This year spent over 6 weeks trying to get them to charge correctly.Cannot contact anymore-have no staff due to covid 19.Now sent me e-mail to renew or face higher charges!

In a word Rubbish

Talktalk just keep slowing down my broadband. Last August it was a consistant 38Mbs and now it is only 30Mbs. Not impressed at all

The worst customer service ever

Very good value after a bit of haggling. Touch wood had become more reliable over last year. It's a bit slower than when i first signed.

Overall I'm happy. Customer service reps vary a bit, but all keen to help. Sometimes too kee.

Download speed 0.3Mbps due to long phone wire.

I feel let down by TalkTalk as my broadband download speed was consistantly better than 37 Mbps untill 24th July when it dropped to 1.97Mbps. on 25th July it was 2.17 Mbps. On 1st August it rose to 32Mbps and there it has stayed. I have complained to Talktalk and the response is that it within the requirements of Broadband provision. Rebooting the router does not improve the download speed.

Reliable service for February and March 2020

Broadband reviewed here is supplied by UW and is the one that wins all the Which? awards
Very reliable and fast.

another month with no problems

Talk talk is no longer my ISP, I left as could no longer stand their customers service, they are hard to understand and they do not fully understand English, that is what you get when you put service center in another country.

I have been a client of TalkTalk for many years - mainly because they are less expensive than most others, and I am reluctant to experience the hassle of change. Their "Customer Service" department is in name only. It is staffed mainly by people, who with the best will in the world, find difficulty is stringing a cohesive sentence in English together. The speeds promised are spasmodic, usually much lower than advertised. If I was starting from "scratch" TalkTalk would not be my preferred option. They are fast becoming the "less expensive" option, with their price rises.

Service is reliable. Customer service if you have to contact them is irritating. Costs are ok. Recently they have started to remove some of the benefits and some pricing increases.
I may leave in the future and ditch the tv options, since U can get all I need from terrestial TV and online streaming. So I will be looking for very low cost, very high speed, wide area WIFI coverage broadband and then provide my own pvr's etc.

ok until things go wrong then customer support is a complete joke

ADSL is from Utility Warehouse- v stable and Which recommended.

Had a problem with the Ethernet connection to my main frame. The TalkTalk engineer arrived and said he could do nothing to fix the problem. Even thou they had help install the connection. I still have not been able to fix and talk talk have not offered any solution.

Faster Broadband but not as fast as it should be! - Only about 19Gbs tops against promised in the 30's. Open reach's fault probably !

Faster Broadband but not as fast as it should be! - Only about 19Gbs tops against promised in the 30's. Open reach's fault probably !

I've always had good service from Talk Talk. Always found them reliable with good speed. Shame you have to talk to heavily accented Asians.

My ISP is Utility Warehouse. Not to be confused with TalkTalk, which is how it shows up on this service. UW provides a very reliable and award winning service, not only for it's broadbands but also for Customer Service, which is unusual in the world of ISPs!

Touch wood, the service has become much more reliable since they swapped me to the latest hub product. Speed is good an only outage in the middle of the night when the router reboots occaionally. They may be updating it ???

I hear a lot of negative from reviews of talktalk, but what can i possibly complain about, I was the only one in street with internet when all others went off in the floods. I have a constant internet with no dropouts, the speed of about 28mbps which is constant and they called me and lowered my bill to £22 a month which includes fibre anytime calls to landline and mobiles for up to an hr, they sent me latest modem at no cost. Five stars from me

Unlike some people, I've never hada problem with Talk Talk. Very reliable.

They offer me a measly discount to stay then reduce it even further for new customers
I can’t wait to get rid of this totally unrealiable company that can’t even speak understandable English

no viable alternative at the moment ???

Great all round service again. 5 star

December a good month, reliable and fast service with no problems.

I'm leaving, just waiting to be connected to Virgin!

Download speeds with TALKTALK are abysmal - at present the speed test gives a reading of 1.8 Mb, this in Hammersmith in the middle of the UK capital! OPENREACH test says 10Mb but it is when the connection hits the TALKTALK equipment that the drop occurs.

Moreover it seems that the underlying OPENREACH cables have been inefficiently laid around the Brackenbury area and double back on themselves so that whereas we are only 500 metres from the exchange the result we get is as if we were more than two kilometres away.

Appalling service,

Have got fibre broadband but slow as I average about 17 Mbps

After hiccoughs earlier in the year, we are getting the speed we are paying for. However, competitors are offering better deals, will move when contract ends. Customer service appalling!!!

Patchy service but am getting 30+ (v 37 published) but short term line drops are becoming more frequent and annoying. Customer service has been pretty poor for me but I have stuck with AOL?talk Talk for a number of years. However, I do like the challenge of negotiating contract renewals!

Talktalk has known for some years that the underlying infrastructure (old aluminium telephone wiring of over 1 km distance), which it refuses to acknowledge, makes it impossible to achieve the speeds which it has claimed are actually achievable at this house (and adjoining houses in this neighbourhood). It seems unwilling and/or unable to insist that the infrastructure is improved - actually finding out how this can be done is beyond me - and will offer some level of compensation and penalty-less exit - but this is not what we want. As a service, otherwise, we have no complaints about its reliability and dependability but the so-called customer service is poor. Clearly the problem of infrastructure is not within their immediate control to change but they could have made far more effort to be honest with customers and to improve things.

Very helpful online chat base, fully supportive when anything goes wrong which is not often and is mostly to do with B.T. and Open Reach who do not respond to line problems very promptly. Excellent package deals, and improved value for existing customers.

I am having to periodically reboot the super-fast TT router.
Do not get the advertised speed, but who dose.

Despite all the rumours about TalkTalk I have always found the service very reliable, with no speed problems. I use TT broadband for work (computer) and leisure (smart TV & Spotify) and buffering is extremely rare. The only complaint I have is about their email server/s which seem to crash every couple of months or so. But the problem is always fixed fairly quickly.

I have used Talktalk for many years. I now have high speed fibre broadband and phone. I am highly satisfied with these services. My broadband link speed has always been consistent and I have never lost connection.
Providing prices remain competitive I hope to remain with Talktalk.

Regrettably Talktalk have seen fit to cap my download speed fron its 40 Meg to 35 Meg. It had been consistently a 40 M since I took up the FTTG service but about 6 weeks ago the speed has been restricted to 35M. Not a happy chappy

normal service no problems

Can't really blame TT for the state of an old, degrading Al/Cu long D-side connection from cabinet DSLAM, but it would be nice if there was a bypass straight to the escalation dept., so avoiding the menu-driven front office fault reporting process (to report the every couple of months line faults).

Although I've been red-flagged by Openreach (which means I can't (yet) order a service) I've now got FTTP available, when are TT going to jump in and start offering it over OR's network?

Connectivity in Hammersmith, London W6, is still unreliable and intermittent

Talk Talk are now delivering the speed they promised, and it remains constant up to now. The only problem now is that I'm now paying £50 per month, unless I sign up to an 18-month deal. I was paying £42 per month, and I can go back to this or even lower if I sign up for the new deal. So now Talk Talk adds customer fleecing, as well as poor support.

Have been with Talktalk for some years now. in all these years the service has always rellable, have never had any dropouts or loss of signal. I use my own router as it is more powerful than their standard one. All in all Iwould certainly recommend them. At renewal time they are very willing to negotiate with you to get the best deal to keep your custom.

I recently had an email communication from TalkTalk saying that the speed they were providing was not as expected and that they would arrange for an Engineer to visit. This was arranged and the Engineer couldn't make it, as he had run out of time on that day. I contacted TT, who said that they didn't know anything about this service and so far nothing has happened. I believe the service was genuine, but it is a case that the "left hand doesn't know what right hand is doing)! I get a reliable connection with TT, but their Customer Service is very difficult to deal with.

This will be short-it's not legal to write what I think of TalkTalk. The End!

This company has the worst customer service I have ever encountered!Ever!!
They 'throttle-back' loyal customers who are not spending enough and can never seem to solve ANY PROBLEM satisfactorily - they even charge you £2 to send you your bill!
I'm desperately searching for an alternative provider but apprehensive of broaching the subject of 'Leaving' with them.
Stay away from TalkTalk.

No problems with my service for August 2019

I have been with Talktalk for about 9 years. During that time we have had our differences and have thought of going elsewhere but cannot find a cheaper alternative. Altogether I find that Talktalk does vare for their customers, any fault reported is quickly sorted out and any faults reported are soon rectified. I have just signed up for a further two years with guaratee tha during that period there will be no price increase. My only quibble is their use of foreign call centres, mainly Indian. If they used British life would be much simpler.

Once you can get through the 'front office' call-centre staff and their scripts TT have upped their game a bit in terms of how they interact with customers, but perhaps now being too enthusiastic to send out mindless texts and emails.
The problems I have are not with TT per se, but the highly dodgy POTS connection over which I struggle to get a VDSL2 service (Used to be 5Mbps, but currently back down to 1.5Mbps, though this is better than the ADSL2+ circuit I was on, which included a shoddy bit of E-side circuit as well). I'm just too far from the DSLAM, the D-side cable is too old and too much of it is Al and Openreach just patches it to try and keep it going.
FTTP is coming, thank god. There are even CBTs up on the posts. KNNS have now just got to try and connect it all together properly, though they don't have a great track record round here of doing it first, or even second time.

Talk Talk fibre connection seems good the 40 GB promised is what l get so very happy.

Broadband drops out daily

My broadband ISP is Utility Warehouse not TalkTalk, and once again I am very happy with the constant line speed and level of service. No fluctuations whatsoever

My broadband ISP is Utility Warehouse not TalkTalk, and once again I am very happy with the constant line speed and level of service. No fluctuations whatsoever

Been with TALKTALK for many years only ever had one problem which lasted 2 weeks but in the end it was a problem with BT Openreach but TALKTALK even compensated me .
Cannot beat that.

Once again the Broadband connection has slowed down from 39mbs to 35. You dont get what you pay for

I am just fed up with variable speeds, sudden total short term WiFi loss and occasional 'what is happening now'. Contract ends soon.

Despite assurances that my Broadband would typically offer 63 meg incoming and 15 meg outgoing the outgoing often drops to 4meg!!!!

Talk Talk are ok, probably one of the cheapest when bundled with telephone calls and even a TV player, if you include no connection fee or line rental.

Support is a mixed bag, you start with 3 layers of script readers that don't like to escalate the issue as I think they are penalized in someway. If you persist and are quite bully about it, you may get to speak to a native of this country, persistence will eventually get you to a decision maker (if you have not hung yourself in the interim)

If all you want is a fibre connection, cheap telephone calls and maybe a TV box (the only advantage is it will record programmes for you), Talk Talk is possibly one of the best.

If you are a business that wants to host a server accessible from outside your firewall, you will be hard pressed to find any of the major players that will give you that.

Once again this month, Utility Warehouse delivers on its promised speed and service. No complaints at all.

TalkTalk eventually supplied the speed expected of them, but it took several weeks, and they did not listen to my detailed explanation of the problems. I then wrote a letter to head of TalkTalk with a detailed graph based on their own test regime showing the broadband speeds, day by day, hour by hour (24hrs/day),for a period of a month. It was absolutely clear from this that the problem was not at my end, but despite this clear evidence they still persisted with their view about, router problem, filters, etc. Having exhausted all the TalkTalk procedures, I then wrote to the Broadband Ombudsman. They took up my case and low and behold within 24 hours, my broadband rocketed away and has not dropped since. I have to say that my broadband now performs better than expected. Why won't these broadband providers listen to their customers, especially when the customer is a specialist in this field who knows what he is talking about, which was very evident from the detailed report. I feel for the people with little or no understanding of the technology, because if I could not convince them, then what chance have those without the technical knowledge got..!

Having been with TalkTalk for several years now I have had my ups and downs with them but rather than leave I have fought within and if you fight hard enough you can persuade them that they are better off with loyal customers than with new. I have got some pretty good deals through persuasion and a little arm twisting!! My latest wireless speed tests with download is usually above 50-54 Mbps and upload around 18-20 so I can't complain. Even at the furthest distance on a long Ethernet cable I get above 35 Mbps, sometimes 45 Mbps so in my book that's pretty good going.

I know a lot if people knock TalkTalk but I have just been offered to continue my contract for a further 18 months unlimited for £25/month which I accepted

TalkTalk are not satisfactory, but then talking to my neighbours who have BT and Virgin, they have the same problems at what was twice the price. However TalkTalk are gradually increasing their charges and adding new charges in; my charges have increased by 50% for the same service over the last 18 months. They need to be careful.
Customer service is dreadful most of the time. You get someone in India over a dreadful quality line (this is a telecoms provider!) who does not always speak English clearly and can be difficult to understand. It can take at least 20 minutes on the line to get through and then they follow the scripted card even though most of it is not relevant most of the time. The problems are not understood and solutions are not satisfactory. Sometimes I have been passed around different people (each with a pick up wait time) only to end up back where I started!
If you get a pick-up in the UK or Ireland (rarely) then the call is quite short and resolved quickly.
BUT the reliability is inconsistent. I regularly get slow responses on my 40Meg fibre product even though the TT speed tester says everything is fantastic, and my video streaming buffers daily. Other speed testers show drops to 28 Meg or even as low as 19Meg. The momentary line drop outs are also a problem.
Overall I have been happy to put up with this because of the low cost compared with other providers, but as TalkTalk crank up their charges I am looking at alternatives.

if there as a rating of less than one for customer service. I would give it a rating of minus two. The only way of getting and answers to E.mail the CEO direct. It does work!!

.

Utility Warehouse are my BB provider. Very good customer service and speed of BB.
Highly recommended

I am one of the people who joined TalkTalk when the service started and being a loyal ( Stupid ) customer. I have remained with them ever since.TalkTalk have in my opinion tried hard to provide a good service but I have never received the download speeds promised. At the moment I am on the Super Fibre package but my Download speed remains at 26 - 28 MBPS. I have complained on several occasions but after a visit from the BT Engineer the service goes up to 32-34 MBPS. After 2 Days were back to 26 - 28. I considered using a VPN service provider for added security but was talked out of it by TalkTalk customer service. I understand the complications of piggybacking on BT's Lines and exchanges but surely in this day and age when some provisers are offering a download speed of 1GBPs surely a large organisation can organise a good service offering at least a 50MBPs Guaranteed with a refund offered if a minimum service requirement can not be met. I understand that a 1GB service is available at several BT exchanges it must be possible say for £200-300 to offer a full fibre service to all customer but I expect this is too much to ask for. After all were just the bill paying customers. One very disgruntled TT Customer.

Talktalk has been good for me, however I don't like having to deal with their far eastern call centre. I would prefer a UK based arrangement.

I had to leave, i was paying too much for a rubbish service, with slowing broadband

Backhaul contention doesn't feature unduly when you've only got a few meg throughput, even on a VDSL2 connection.

Talktalk customer service is marginally better and trying harder, particularly now that they've at last dropped their loathsome Indian call-centres. SA and the Philippines are preferable, but satellite links to them can still be dodgy as far as comprehensibility is concerned. Sometimes the promises of follow-up and call backs are not delivered.

The biggest issue by far is the woeful state of Openreach's local D-side (not much TT can do about that) and poor field engineering. At least the last one pair-bonded me up over a few of the spans of my dreadful ally concentric o/h service. This almost doubled my throughput. The only things reliable are the repeated dry-joints, oxidation and squirrels chewing through the cable. Roll on FTTP.

Can TBB not add a section to be able to review local LLU Openreach network?
t

Nearly two months ago, an Openreach Engineer working on the Pole over the road to us, managed to disconnect our line! It took TalkTalk six days to get Openreach to restore our line. The Openreach Engineer advised us that the equipment at the top of the Pole was corroded and needed replacing. Our phone is now working but our Broadband speed is down some 30%. Despite frequent calls to TalkTalk, (we are not permitted to contact Openreach direct),the equipment on the Pole has still not been renewed!!!

I am generally very pleased with the TalkTalk (TT) broadband service I receive. I have been a long term TT customer (20 years +). I have their FasterFibre service and typically achieve 42Mbs down and 11Mbs up. With a 16ms ping time. For what I feel is a very good price.
My only issue would be that I have now had the possibility of fibre to the premise (FTTP) for almost two years. TT do not offer this service. Despite asking many times. I think it is short sighted of TT. In order to get, I will have to switch away.

Just gone to fibre and while on the PC pluged in to the router you get a good advertised speed 35 to 40 mb but on a tab this speed drops to between 18 and 25 this is also the advertised speed but the good part is that there are much fewer drop outs

This score is for Utility Warehouse broadband, not for TalkTalk as listed.

a negotiated new contract with extreme difficulty. customer service dreadful. could only get satisfaction by e.mailing CEO.

The router drops out so that I keep losing the wireless printer and have to switch off and on again.

TalkTalk. 72Mbs. "BULL" 19-20 on average.

Reliable service with good speeds

My service is from Utility Warehouse not TalkTalk as this website seems to think.
Very good service that keeps winning Which? Awards (unlike TalkTalk)

Speed very slow

A huge drop in speeds again this month, disappointing after much better performance in February.
Currently lucky if I get 16 mb/s,but at busy times drops to single figures! I should be getting "up to" 36 mb/s as I am on Fibre.
Put simply I am not getting what I am paying for and am starting to look around for an alternative ISP..

no problems

I have been with TT since the days of dial-up download speeds of 500kBps. Stayed with their ADSL2 service which over the years achieved 8MBps. About 15 months ago I took the plunge, ditched the copper cable and went for Fibre to the Cabinet. I am around 300m from the BT green cabinet and so my download speed on multi strands is around 27Mbps and single connection - for Netflix, is mostly in the range 20 to 23Mbps depending on the time of day.
It is very reliable, had to call for help last summer when my download speed dropped to 10Mbps, but Openreach fitted me a new master box for free and I have not dropped the connection since. It started off costing £27 per month including line rental, but they dropped the price to £22 shortly afterwards.
I think it is great value and provides a reliable hassle-free service. The phone deal is great too.

We all know that Openreach is responsible for 99% of fibre lines, but you cant talk to Openreach so your only contact is the provider. In our case its TalkTalk. If only they would talk, its now a texting support, ive had more help from the TalkTalk community.
Between us both there was over 180 text messages, all to do with one slowing fibre line.

I do not have or want fibre but have fast broadband which is a constant 17 mbps and has been for many months. This is more than adequate for wifi connectability in the my home.

extremely unhappy with the chat line almost as bad as phone contacts, the operators do not understand my Scottish accent and I do not understand their foreign accents!!. The last chat line serssion was bad as I had to repeat myself with identifier details and I do not believe that my wish has been carried out.

I am continuing to "negotiate" my monthly Bill and I have noticed the BBand speed has dropped off lately and I also have to re-load screens.

Iv'e been with Talk Talk for years now and have never had a problem with them (although them seem to get bad reviews) and the service I have had is excellent and would not consider moving to anyone else.

TalkTalk is one of these companies that is doing just the opposite, we now have Text Support, Like we have time to spend trying to explain faults that are likely Line problems to a person that you just know is dealing with 8 other customers at the same time, and to add insult to injury they don't even read completely that which you have just written. Time to move on if that's all the support we are going to get.

They provide a good broadband speed and reasonable reliability, but they have recently doubled my monthly cost - which I am fighting,as they are offering new customers, less than I was paying before the increase!!!

still slow only 6mdms

no problems

TBA this review is the same as the review of my previous BB supplier ... plus the one before that too! Frankly, they are all crap. None of them, well, the large suppliers, seem to have the same ideas of what "service" is. Telephone support relies on often ify levels ability and understanding with switch it off and on again or being cut-off the ultimate help. If you're lucky, and can get passed on to a higher level of support, you are likely to be told that they will sort it out and someone will call you back ... yet they rarely do either.
Given that "they are all the same", clearly, the real fault is with the regulator - they know they can get away with it!
Suppliers MUST be forced to have a written complaint system to stop them claiming they have no record of previous conversations. Until then nothing will ever improve.

My broadband provider is Utility Warehouse. The actual infrastructure is supported in the exchange via TalkTalk, however I have no dealings with talk talk as a company and therefore the usual issues that people face over their customer service arrangements do not affect me.
I’m pleased to report that Utility Warehouse has consistently been voted top by the Which? Magazine for its broadband provision and customer service and I can bear out that the service is constantly reliable and speedy.

This month TalkTalk Broadband has not been as good as usual. The speed has dropped some 10mbs. From 56mbs to 45mb. Ive tried to report this as its been faulty since the 11th Dec 2018. I understand this is down to Openreach engineers. But it does not get rectified.

Lately I have suffered numerous occasions when the server is down and no emails are coming through, sometimes for more than 12 hours.

slow speed only 5.9

TalkTalk are pretty good and great value for money as long as (a) you don't have any problems with your broadband and (b) you renegotiate your deal every time it's up for renewal. Ideally, find a 3rd party deal and sign up for that rather than accepting the renewal deal. As long as everything is working, they're great, but I dread having to call them as their call centre staff have poor English skills and largely follow a script. 4 out of 5 stars overall.

Talktalk is a good service but I'not so keen on them now that they have merged with AOL. Too many American adverts.

Beware ludicrous £4/month "TV" charge for nothing at all

Good price and many extras.

It's shit, speeds fluctuate all the time, staff at the help desk just want to piss you off. When my contract runs out I will be gone.

So far fibre broadband has been no more effective than.copper wired broadband.
But it is currently less expensive so I will tolerate the poor performance for now.

No problems

My Broadband service from Utility Warehouse continues to be solid, reliable and great value for money (£8.99 pm) and the new super router seems better than any I have tried elsewhere.

Understandably, we only tend to hear from people who have problems rather than from the "silent majority" like me.

I have fibre with the speed boost. Speed test shows 70mb down & 18.5mb up. I've not had any outages for many years. So my only experience of customer services has been upgrading to fibre, renewing contract, that sort of thing. I always use online chat and it's excellent - I can also save a copy of the chat dialogue in case of any "misunderstandings" on what was agreed.

Phone call charges are fantastically expensive compared to mobile (even my wife's PAYG) so I only use the landline for incoming calls these days.

For me, TalkTalk broadband remains cheap reliable & fast.

There are things that could be improved with TalkTalk such as communication issues. Whenever I need to discuss a problem with a technician I always find it difficult to understand what they are saying because they are mostly from Asian speaking countries. I would much prefer that the technicians were able to speak clear English and this is not always the case.

Another issue I had with them was on the occasion when my wireless router had started giving problems and they said they would replace it. At the time they were advertising the new router which had better wireless capabilities. These were being offered freely to potentially new customers but when I asked if I could have one of these I was advised I would have to pay for it. Knowing I had been with TalkTalk for several years they did offer a discount but it would still only be available to me if I paid for it. This, in my view, displayed a total lack of empathy with existing and loyal customers who had seen the new router advertised and being offered to new customers for free.

Should I have changed to an alternative provider? I did consider this but having heard from other subscribers they had had similar experiences with their provider, it would be like 'jumping out of the pan into the fire' as the saying goes. So here I am, still with TalkTalk!!

What is There To SAY, Its Just CRAP.

I have been with Talk Talk for many years now. I started with AOL then went to TalkTalk then a bit later with Tiscali then back to Talk Talk. They have now merged with AOL. I dont know if it's my imagination but there appears to be an unwanted bias towards U.S. companies when I Google anything. It seems that they always appear at the top of the list of answers, so I have to scroll down to achieve a relevant response, most annoying.

Utility Warehouse provides our broadband, great value and solid as a rock.
The only provider recently cited as giving great value to existing customers.
Which? Best BBand provider for over 12 years so I’m happy.

As always Customer Service staff are always unable to solve problems and you get transferred at least once before your query is resolved.

I can never understand why there are so many complaints about Talktalk Customer Service. I have been a customer for over 18 years and in all that time I have always received top class service and reliability no matter what my problem was.

great service great pricing have been with talk talk for 10 years with no real problems never had any thing that talk talk could not sort out Would recommend them to anyone

Speeds are truly shocking, but can't blame TalkTalk for the materials and their lamentable condition used on this section of Openreach's D-side (50pr concentric Al). It can only just about manage the current USO on a 2000m 'C' connection. And that's on a good day.

TalkTalk are hopeless at technical support at call centre level (India, Philippines, S. Africa), quite apart from the (still) truly shocking quality of satellite connections. When you CAN get escalated back to the UK, there's a chance you'll be able to deal with the Soapworks who at least talk comprehensible English and know something about the shortcomings of 'C' connections.

It's a pity TalkTalk is still reluctant to consider FTTP services over Openreach's network (and ignorant about it at call centre and sales dept. level). My area is currently being provisioned for fibre and I'll have no choice but to migrate to another ISP.

Sent a letter to head office to ask about speeds. they told me to speak to an adviser, told I was on the best deal even though they advertise fast fibre for 19.50. But was told h
That it was not available to me as he had not heard about it. What a company! My neighbor has just gone on it.

I have never understood the slating TalkTalk receive as I have always fond them helpful.
I am on FTTC with the cabinet about 400m with fairly old copper wiring but has been OK. Speed around 27MB +- 3. Online chat has been helpful when I need to contact.

Shite speed..shite customer service........in other words they are shite

Why does it take so long on the phone to resolve a problem! My Router's playing up, over an hour and a half on the phone, transferred round three people. Router re-configured remotely, but no improvement. Offered a replacement for £65, refused and insisted on free replacement. Made to wait two days incase it improved, I then received a call asking if it was better, no it wasn't, so they're now sending me a new Router FOC. I run a business and rely on my Broadband Connection, the time I've wasted in the last few days is probably well over two hours. To Clients I charge my time out at £95 plus VAT, no chance of getting that back from TalkTalk; they are offering me 10% of my next Bill, which will give me circa £3.50/4.00!!!

Prices are very competetive. Speeds are ok. Reliability is mostly ok apart from the TV box. As ever, their customer service is the big let down.Contract wise you are given free stuff that is withdrawn after a while which in my book equates to a price increase by the back door but legally they will argue that the contract has not changed even though I am now paying more in total for their freebie replacements.

I have been with TalkTalk since they took over Tiscali, generally service reliable and speeds ok.

The recent firmware upgrade does not appear to have made any obvious imrovements, but maybe that's the point?

Customer service is abysmal as usual. Download speeds are not fast or reliable enough to use iplayer effectively.
They are sneaky about the provided services giving a good priceed overall deal and then after a few months charging for the previously free services. This is an increase in costs via the back door and if I had the patience and right frame of mind I would cancel and accept a court battle which I am sure I would win on the grounds of reasonableness. As it is I have to avoid the stress and wait until I can cancel my contract without hassle. I may die first!

Paying for fibre but quite often getting 10 meg or less when it should be double!
Foreign crap customer service. With staff you pay for what you get! Pay peanuts you get monkeys!

I have been a TT customer for many years. I had renewed for another year in June, 2018. £27.5 per month for their faster fibre broadband, security, basic TV, phone calls on top. I am in the middle of nowhere in Worcestershire and get about 40Mbs down and 10Mbs up due to fibre to the cabinet.
I had read in the press about a new TT router called The Hub. So called up customer services, asking about a free Hub. I was out through to the retentions team. The agent quickly understood my request and offered The Hun for £30. Excellent. Then she went one step further and offered me a new contract, same services, for £24.5 per month. A £3 per month saving. Fantastic.
And that’s my point about TT. They seem to try a little harder.
The new Hub is more stable than the old Super Router and we now get £43Mbs down and 11Mbs up. Thanks TT.
My only issue with TT is they do not support the OpenReach fibre to the home service. Full fibre was laid to my property a year ago. In order to take advantage of this I will have to move providers. I don’t want to. But the higher speed could be useful. So come on TT, introduce the fibre to the home service over OpenReach network.

I have been with Talktalk for many years and am completely satisfied with the service.

Service ok

I've been with Talktalk a few years now and am very happy with the products and services. I've had my share of minor problems but chat line staff and technical support is first class and no problem is too big for them and Open Reach to solve. Talktalk comunity forum is available for problem talk and solving. I now have fttc plus boost and get download speeds of 38Mbps upload 18Mbps
Fabulous.

For several years TalkTalk have been one of the best providers in our area, despite the latest line faults caused by Openreach FTTC over-demand, line interference, and poor equipment.
Now due to extensive building work in our area, and extra money on services is now being spent, download improvements are being made.
It seems to me that of late, TalkTalk are listening to the public, and improving there customer services. hooray.

TalkTalk fully deserve their poor reviews.Customer service is a misnomer for this company-there isn't any.Internet connection is temperamental.Only thing they are good at is sales!

Customer service still continues to be a problem with a friend of mine switching to Virgin before their TalkTalk contract had finished and having to pay for the remainder of the contract. This was due mainly to TalkTalk using foreign call centres where often it is impossible to understand what is being said and asked by the customer service agent. For example, no dial tone on phone but still got broadband, I know to get a dial tone you need two phone wires to be connected and if one phone wire becomes detached no dial tone but the broadband still works as it will connect through whichever wire is still connected to the exchange. The TalkTalk agent did not appear to know this and after checking the phone line came back and said he could not detact any fault. Some 10 days later BT Openreach finally came and took all day to find the disconnected wire. So much then for the TalkTalk customner service.

utterly dreadful. Have paid £85.48 termination charges to escape.

After years of unreliable service, following the departure of David Cameron's friend Dido Harding TalkTalk seems to have become much better. Here in NW London speeds are as fast as anything I could possibly need, and my Smart TV works perfectly from the router, with no buffering. I haven't need to contact customer support in months.

Added a go faster boost to my faster broadband with the promise that it would become 80/20.

At 18mbps upload is fine but download was on 38mbps until I raised a complaint and after however many hours on the phone to Phillipines, it seems to have got worse.

I'm also getting odd looks for not having a device that connects via the LAN to run the test - what world is TT in? Why can't it run a test to or from the router from its network?

Reliable enough and good value. I still think TT is difficult to deal with if speaking directly.

Have improved the service and the reliability, but they could still improve the level of some of the technical support personnel.

TalkTalk are one of the cheaper providers. And considering Openreach are responsible for the Fibre To The Cabinet (FTTC) lines. it doesnt make a whole lot of difference who you go with. But for the customer service department. This can make the difference between the providers. I have found TalkTalk to be a poor second. But the repair service and cheaper deals, TalkTalk deals are well worth a visit. So yes I recommend TalkTalk.

CRAP. online games suffer constant lag & disconnections.
Why TalkTalk calls this 'Faster Fibre' is a mystery, 3 tests today gives average 19mb/s on a 38mb/s connection = 1/2 of the advertised speed.

CRAP. online games suffer constant lag & disconnections.
Why TalkTalk calls this 'Faster Fibre' is a mystery, 3 tests today gives average 19mb/s on a 38mb/s connection = 1/2 of the advertised speed.

Have a 75meg service which is usually very good but occasionally service goes down with no obvious reason. Talking to Customer Services is an absolute waste of time. Having said that I cannot find any ISP which can compete with TalkTalk on speed and price.

Since Talktalk arranged for an Openreach engineer to call and sort out main socket and resiting router phenominal increase in speed.

Over the past 4 months, have been getting a break in service of about 10 seconds, may 6times during the day and evening, this is not good when playing on line, thinking of changing to another ISP at end of contract.

I am on a faster fibre contract which claims to give download up to 38mbs but it has never got anywhere near that. Normally it hovers around the 16mbs but at 'peak' times can be as low as 13mbs. Upload averages 1.5mbs with only slight variations. I am only some 200 metres from the cabinet in direct line so my line routing must be anything but direct. Probably nothing that TalkTalk can do about this but Openreach should be able to. Otherwise things are usually good with only a few very short dropouts.

No problems. Good and cost effective.

Still very slow, cumbersome and very variable. It has been better than this.

Poor support in a third world

Excellent internet, phone & tv provider. Been with them since 2005 and they always offer me deals and discounts because I'm a long-term customer. Has definitely improved over the last few years! Worth a try.

terrible spped

Had broadband but no dial tone on phone, Phoned TalkTalk Customer Services in the Phillipnes and there the problems began. I am very computer literate and explained exactly the tests I had carried out only for him to thank me and continue to read from a script starting the process all over again asking me to redo the tests I hd already done all over again. He clearly did not understand a single word I said, so one hour later after going around in endless circles I told him to refer the call to BT Open Reach as it was an outside fault. Some 10 days later BT Open Reach called and said there was a break in the cable, for the dial tone need two wires whereas broadband will work if just one cable is still connected to the cable. What really got to me was he carried out a line test and said there was no problem so was this person just incompetent which there clearly was as the line was actually broken, TaltTalk time did not do a good job.

Occasional dropouts of internet each lasting about 3 minutes, before returning to normal without any action from me. Can be most annoying sometimes. Probably a problem at the local BT Exchange. Otherwise although I am on a faster fibre contract I can usually only get about 16mbs download and about 1.75 upload, sometimes worse at peak times.

Although i give low review readings to TalkTalk, this is not there fault, TalkTalk are one of the best providers in the market.
The low results are due to Openreach's poor signal strength and line faults in our area, of which TalkTalk have little or no controll over where fibre and copper lines are used.
So I would recommend TalkTalk over any other provider where copper lines are involved.

If the Customer service was improved, this supplier would be excellent.

Excellent and sustained high speed fibre, but Customer Service is poor.

Had a fail this month which was between the exchange and house, left it with TalkTalk support to get Openreach to investigate, overnight the fault was corrected so job done.

contacted CEO re low speed and goy a response wiyhin a day!! opngoing dialog to date

I have very little trouble with my link, but whenever I need to contact them, it is a nightmare:
1) No one speaks english as a first language, so communication
is difficult, if not virtually impossible.
2) The administration is absolutely diabolical.
3) Their 'processes' are unyeilding and impossible to change
or bypass, hopeless!!
How can a company continue to run like this? It is a total joke. It does seem however that all communications companies
are very bad to deal with!!

I have been with talktalk for 10 months and not had a single issue with them. My speeds are75mbps down and 19mbps up, I pay for 80/20 so I cannot complain and I have a 7ms ping. I have had no reason to phone tech support or customer service as everything is running smoothly and unless it is a talktalk equipment fault I can fix any networking issue that may arise.

I've been with Talktalk since it took over One-Tel many years ago. I have never had any problems or when I had some minor complaint it was dealt with speedily and everything back to normal in no time at all - cannot recommend this company enough

Ihave been with talktalk for several years, unfortunately. I now find that they are getting worse and worse at what they do. My contract is due for renewal in April 2019 and I will be looking else where. A very unsatisfied customer.

dreaful speedf 4mbs

I cannot understand why Talktalk is getting so many negative complaints - I have been with them since they took over One-Tel many years ago and have never had less than 1005 Satisfaction!

I'm one of the "silent majority" who are pretty satisfied with TalkTalk. Been with them pretty well since the start. The service is cheap, reliable & fast.

Most of the complaints seem to be about poor customer service. I've hardly ever had anything go wrong and when I have they have fixed it quickly. When renewing contracts or switching packages, I've use the online chat feature and it's excellent.

The policies of "making special offers to existing customers as well as new customers" and of "offering fixed prices for up to 2 years" are excellent. You just need to keep abreast of special offers and transfer across if you want.

Generally a very positive experience and GREAT value for money.

Excellent value for money, great speed, occasionally drops out, but Customer Service is very difficult to deal with.

Just as I became tired of paying out for ever-increasing BT fibre costs, often for stuff I couldn't use or didn't need, I came across a 'Group Offer' for B'b and Phone service, on the independent Big Deal website. That turned out to be via TalkTalk, whose reviews had always made me dubious. But the price seemed worth taking a chance.

The offer was for Unlimited fibre B'b and unlimited UK Phone calls for an all-in £25/month for an 18 month fixed-rate contract = £300/yr. Set against the standing BT cost which went up to around £47/month, plus the cost of any calls = £565/yr min., it appeared worth the switch, despite the lower B'b speed offered.

I'm located about 1/2 mile from my local exchange, so actual speeds are normally quite close to max. Since the switch, speeds have been quite consistent and still close to max. Switch-over went surprisingly easily. No issues. Performance has generally been good, probably with less noticeable slowdowns at certain times of the day, than I'd experienced with BT. So maybe less users with TT in the area?

At present the lower speed has not proved to be an issue for my use, as no major streaming necessary at present.

There has been only one major glitch , when the phone went dead a year in, but B'b carried on OK. Turned out to be an issue with connections in the local cabinet, which Open Reach eventually put right - although denying it was their fault, as I'd actually seen and talked with two Open Reach at that cabinet on the day the phone went down. Coincidence or what? You go figure! TT offered compensation for the service loss period, while awaiting OR's fix. It was not as easy as I would have liked, to report the fault. That could be better handled. But it was then dealt with reasonably quickly, the only delay being getting Open Reach organised by them. TT follow-up was good too, to check that all was operational again and with no concerns.

So basically happy with service and would be likely to continue with them in the future, when contract ends, particularly if their increased speed option becomes available here.

Terrible customer service, on my fourth faulty router and they want to send me the same one again.
Apparently the “new router” is only for “new customers”.
Foreign call centres that make you go through the same trouble shooting every call, because they only read from designated scripts and follow flow charts. Unable to their own decisions even though they can see that you’re had the same issues for the past year or more.
I would definitely not recommend TalkTalk to anyone. They may be cheap, but it’s a classic case of getting what you you pay for.

Only been with them for three months, charge for phone calls not had, they won't disclose the numbers, been off line for a couple of hours, they fixed it, put it down to teething problems, see how it goes.

Good reliable service

Firstly I think TalkTalk are a good ISP. They are the cheapest Broadband supplier. If only Openreach were to supply a descent service to TalkTalk it would be the best. But sadly through Openreach our service is rubbish. In our area the speed has increased from 9mbs to 46mbs to 34mbs and our packets lost has increased or feels like 10fold. Pages dont finish loading. Pages get stuck. Bits missing. And the speed is up and down like a yoyo. How can we get this resolved. Openreach are not contactable.but its there fault.

download speed terrible 4.5 m engineering people terrible leaves you hanging for 10 mins plus - gave up.

They are so scummy they throttle your speed after you start a new contract (ADSL).

Having swapped to TT around a year ago, the overall impression of the service, phone and 38mb fibre-to-Cab broadband, has been OK. Yes it is slower than the previous 56mb fibre from BT, but at the 18mth contract price offered in the TT package I have, it is generally acceptable, as at present I'm not needing to stream TV. Being close to the local exchange building, I'm receiving close to max. speeds at the level quoted to me during sign-up.

I have had one major issue when the phone line dropped out, although broadband luckily continued fine, but believe that was caused by OpenReach staff fiddling around in the local cabinet, which resulted in my being cut-off - I actually saw them doing this and even exchanged a brief word as I passed by them on the way out. So I didn't discover the problem until later in the that week.

The resulting problem did take more than a week to organise an OpenReach visit to sort, but TT compensated for that financially.
However, I did find reporting the loss of service to be a pain to resolve, as the website offers no direct means to do so. I used their 'chat' facility to do this, which did take some time to sort out the details during the thread. Due to the lengthy method, the first time I tried, I was cut off by the chatline, while still trying to type out my response. When I tried to restart the chat, all operatives were engaged, so I had to try again on a different day, which increased the delay in getting the problem dealt with and also required going through the whole process again.

That aspect could be better handled by TT. But, once organised, the customer handling of the issue was just fine and I cannot complain about that aspect.

I did read reviews before trying TT, but considered financially beneficial to give them a try. I haven't been disappointed in that, as the savings amount to around £300 annually.

Matters became so bad with my broadband speed that I resorted to using CEDR (Centre for Effective Dispute Resolution). TalkTalk must have the worst customer relationship ever. They don't listen. They don't even read an old fashioned letter. Worse still they try to (forgive my language) "bullshit" their way out of a known problem. I have been in this business for 30 years, so when I tell them that the evidence excluded a local user connection problem with clear analytical data (provided to them) they should have listened. I even had communication with their head of complaints but all to no avail. I now have a decent broadband system after using CEDR, but why could TalkTalk not have corrected the problem before? They can provide a decent system when provoked, but they must get their act together.

OK

Download speeds permit 4K streaming, no customer services required, I have not had cause to complain since upgrading last year. I have not experienced the talktalk problems as reported in the press recently...

A very slow upload speed of 5 Mbs. Advertised as 10 Mbs

Get half the speed I am paying for, very hard to understand some operators when on the phone.

very poor speed
poor customer service. left on hold for 10 minutes and gave up

TalkTalk is the very best provider in TN261HL, you will get more signal strength and speed with TalkTalk whether its ADSL2 or VDSL, however I always leave a poor review which is unfair as its the area that is poor and not TalkTalk. Then there are the lower operating costs to consider. No contest really.

Download speed decreasing daily now down to 4.5 technical dept just leaves you hanging why not put the low speeds customers on fibre??

I can see why Utility Warehouse have won Which? Best Broadband again, rock solid, great service and inexpensive too.
Plus not having to deal with BT is an added bonus!

Support is long winded, problems take an age to get sorted out & difficulty understanding what some support workers are saying.

Talktalk broadband is good till you a problem customer service is total naff people you can’t understand the language barrier is very bad, they have no sense of time.
They don’t follow up request to contact a manager if you ask.

Rip off - speed is dire - customer service is awful - Prices go up but speed goes down. My age and other constraints make it difficult to swap provider. There are providers out there that provide far better customer service and value for money.

THe TalkTalk Fast Fibre Broadband maintains a good speed circa 60 meg but occasionally drops out. However whenever you have to deal with their admin ets "pants".

i have been a customer of TalkTalk for many years and have always had the max.speed the (BT!) line would carry and quite acceptable service and reliability. We moved 9 months ago
from a 4 to a 20 mb connection which is great. We have 24/7 international and all other phone calls and unlimited Fibre Bd Band for a very reasonable fixed monthly figure.

I know TalkTalk get bad press but I have been with them for many years since they took over Tiscali, the couple of problems I have had over the years were resolved quickly and generally the service I get daily is good. Manage to negotiate a new contract recently with them with good prices, so no complaint.

Another month of below par internet connections on a copper phone line with no hint of any upgrading to fibre in the offing in Brixham Devon