Support is long winded, problems take an age to get sorted out & difficulty understanding what some support workers are saying.
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TalkTalk
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|---|---|
| Links | Homepage | Home Broadband | Business Broadband | Complaints Policy |
| More Details | Full Company Details | Contact Details |
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.
| Package Name | Speed | Setup | Monthly | First Year |
| Fast Broadband | 17 Mbps | £0.00 | £18.95 | £227.40 |
| Unlimited Faster Fibre Broadband **25% off** | 38 Mbps | £0.00 | £25.00 | £299.95 |
| Unlimited Fibre Speed Boost **25% off** | 76 Mbps | £0.00 | £28.00 | £336.00 |
| TV with Fast Broadband **Includes TV Select Boost** | 17 Mbps | £25.00 | £25.95 | £311.40 |
| TV Plus with Fast Broadband **Includes TV Select** | 17 Mbps | £25.00 | £25.95 | £311.40 |
| TV with Faster Fibre Broadband **Includes TV Select Boost** | 38 Mbps | £25.00 | £32.00 | £384.00 |
| TV Plus with Faster Fibre Broadband **Includes TV Select** | 38 Mbps | £25.00 | £32.00 | £384.00 |
| Ultra Fibre Optic Broadband | 940 Mbps | £0.00 | £21.70 | £260.35 |
| TV Plus with Ultra Fibre Optic Broadband | 940 Mbps | £50.00 | £27.70 | £332.35 |
red prices indicated packages with usage based pricing (the more you download, the more it costs)
| Name | TalkTalk |
|---|---|
| Legal Name | TalkTalk Telecom Limited |
| Also Known As | Tiscali |
| Company Type | UK Limited Company ( company number: 01599423 ) |
| ISPA Member |
Corporate
ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. |
| Ofcom Code of Practice |
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk |
| Migration Support |
Inbound and Outbound
Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.
We recommend you choose an ISP which support both inbound and outbound migration. |
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| Links | Homepage | Home Broadband | Business Broadband | Complaints Policy |
| Sales Telephone | 0808 108 0346 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 21:00) | Sat (09:00 - 20:00) | Sun (09:00 - 20:00) |
|---|---|
| Support Telephone | 0203 441 5550 (Geographic (e.g. 020)) Mon - Fri (08:00 - 20:00) | Sat (09:00 - 18:00) | Sun (10:00 - 17:00) |
| Rip off - speed is dire - customer service is awful - Prices go up but speed goes down. My age and other constraints make it difficult to swap provider. There are providers out there that provide far better customer service and value for money. THe TalkTalk Fast Fibre Broadband maintains a good speed circa 60 meg but occasionally drops out. However whenever you have to deal with their admin ets "pants". i have been a customer of TalkTalk for many years and have always had the max.speed the (BT!) line would carry and quite acceptable service and reliability. We moved 9 months ago
I know TalkTalk get bad press but I have been with them for many years since they took over Tiscali, the couple of problems I have had over the years were resolved quickly and generally the service I get daily is good. Manage to negotiate a new contract recently with them with good prices, so no complaint. Another month of below par internet connections on a copper phone line with no hint of any upgrading to fibre in the offing in Brixham Devon |
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I can see why Utility Warehouse have won Which? Best Broadband again, rock solid, great service and inexpensive too.
Plus not having to deal with BT is an added bonus!