TalkTalk

TalkTalk

TalkTalk Summary
Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Fast Broadband 11 Mbps £9.95 £17.00 £204.05
Unlimited Faster Fibre Broadband 35 Mbps £0.00 £22.50 £270.00
Unlimited Faster Fibre with Speed Boost 63 Mbps £0.00 £25.00 £299.95
Faster 150 Fibre 140 Mbps £0.00 £40.00 £479.95
Faster 300 Fibre 290 Mbps £0.00 £50.00 £600.05
TV with Fast Broadband 11 Mbps £0.00 £23.00 £276.05
TV Plus with Fast Broadband 11 Mbps £25.00 £24.00 £288.00
TV with Faster Fibre Broadband and Sky Sports 35 Mbps £0.00 £37.50 £450.00
TV Plus with Faster Fibre Broadband 35 Mbps £25.00 £29.50 £353.95
Ultra Fibre Optic Broadband 900 Mbps £0.00 £21.70 £260.35
TV Plus with Ultra Fibre Optic Broadband 900 Mbps £50.00 £27.70 £332.35

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name TalkTalk
Legal Name TalkTalk Telecom Limited
Also Known As Tiscali
Company Type UK Limited Company ( company number: 01599423 )
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales Telephone 0808 108 0346 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 21:00) | Sat (09:00 - 20:00) | Sun (09:00 - 20:00)
Support Telephone 0203 441 5550 (Geographic (e.g. 020)) Mon - Fri (08:00 - 20:00) | Sat (09:00 - 18:00) | Sun (10:00 - 17:00)
Reviews

Although i give low review readings to TalkTalk, this is not there fault, TalkTalk are one of the best providers in the market.
The low results are due to Openreach's poor signal strength and line faults in our area, of which TalkTalk have little or no controll over where fibre and copper lines are used.
So I would recommend TalkTalk over any other provider where copper lines are involved.

  • Smudger444
  • 12 days ago

If the Customer service was improved, this supplier would be excellent.

  • cheffy
  • 22 days ago

Excellent and sustained high speed fibre, but Customer Service is poor.

  • TonyPrior
  • 24 days ago

Had a fail this month which was between the exchange and house, left it with TalkTalk support to get Openreach to investigate, overnight the fault was corrected so job done.

  • LJSWales
  • 25 days ago

contacted CEO re low speed and goy a response wiyhin a day!! opngoing dialog to date

  • kelloe
  • 25 days ago

I have very little trouble with my link, but whenever I need to contact them, it is a nightmare:
1) No one speaks english as a first language, so communication
is difficult, if not virtually impossible.
2) The administration is absolutely diabolical.
3) Their 'processes' are unyeilding and impossible to change
or bypass, hopeless!!
How can a company continue to run like this? It is a total joke. It does seem however that all communications companies
are very bad to deal with!!

  • daymang
  • 25 days ago

I have been with talktalk for 10 months and not had a single issue with them. My speeds are75mbps down and 19mbps up, I pay for 80/20 so I cannot complain and I have a 7ms ping. I have had no reason to phone tech support or customer service as everything is running smoothly and unless it is a talktalk equipment fault I can fix any networking issue that may arise.

  • BIG_DOG
  • 25 days ago

I've been with Talktalk since it took over One-Tel many years ago. I have never had any problems or when I had some minor complaint it was dealt with speedily and everything back to normal in no time at all - cannot recommend this company enough

  • normancowan
  • 25 days ago

Ihave been with talktalk for several years, unfortunately. I now find that they are getting worse and worse at what they do. My contract is due for renewal in April 2019 and I will be looking else where. A very unsatisfied customer.

  • andymacp
  • 25 days ago

dreaful speedf 4mbs

  • kelloe
  • about 1 month ago

I cannot understand why Talktalk is getting so many negative complaints - I have been with them since they took over One-Tel many years ago and have never had less than 1005 Satisfaction!

  • normancowan
  • about 1 month ago

I'm one of the "silent majority" who are pretty satisfied with TalkTalk. Been with them pretty well since the start. The service is cheap, reliable & fast.

Most of the complaints seem to be about poor customer service. I've hardly ever had anything go wrong and when I have they have fixed it quickly. When renewing contracts or switching packages, I've use the online chat feature and it's excellent.

The policies of "making special offers to existing customers as well as new customers" and of "offering fixed prices for up to 2 years" are excellent. You just need to keep abreast of special offers and transfer across if you want.

Generally a very positive experience and GREAT value for money.

  • leshewitt
  • about 1 month ago

Excellent value for money, great speed, occasionally drops out, but Customer Service is very difficult to deal with.

  • TonyPrior
  • about 1 month ago

Just as I became tired of paying out for ever-increasing BT fibre costs, often for stuff I couldn't use or didn't need, I came across a 'Group Offer' for B'b and Phone service, on the independent Big Deal website. That turned out to be via TalkTalk, whose reviews had always made me dubious. But the price seemed worth taking a chance.

The offer was for Unlimited fibre B'b and unlimited UK Phone calls for an all-in £25/month for an 18 month fixed-rate contract = £300/yr. Set against the standing BT cost which went up to around £47/month, plus the cost of any calls = £565/yr min., it appeared worth the switch, despite the lower B'b speed offered.

I'm located about 1/2 mile from my local exchange, so actual speeds are normally quite close to max. Since the switch, speeds have been quite consistent and still close to max. Switch-over went surprisingly easily. No issues. Performance has generally been good, probably with less noticeable slowdowns at certain times of the day, than I'd experienced with BT. So maybe less users with TT in the area?

At present the lower speed has not proved to be an issue for my use, as no major streaming necessary at present.

There has been only one major glitch , when the phone went dead a year in, but B'b carried on OK. Turned out to be an issue with connections in the local cabinet, which Open Reach eventually put right - although denying it was their fault, as I'd actually seen and talked with two Open Reach at that cabinet on the day the phone went down. Coincidence or what? You go figure! TT offered compensation for the service loss period, while awaiting OR's fix. It was not as easy as I would have liked, to report the fault. That could be better handled. But it was then dealt with reasonably quickly, the only delay being getting Open Reach organised by them. TT follow-up was good too, to check that all was operational again and with no concerns.

So basically happy with service and would be likely to continue with them in the future, when contract ends, particularly if their increased speed option becomes available here.

  • PJHB
  • about 1 month ago

Terrible customer service, on my fourth faulty router and they want to send me the same one again.
Apparently the “new router” is only for “new customers”.
Foreign call centres that make you go through the same trouble shooting every call, because they only read from designated scripts and follow flow charts. Unable to their own decisions even though they can see that you’re had the same issues for the past year or more.
I would definitely not recommend TalkTalk to anyone. They may be cheap, but it’s a classic case of getting what you you pay for.

  • HerculesUK
  • about 1 month ago

Only been with them for three months, charge for phone calls not had, they won't disclose the numbers, been off line for a couple of hours, they fixed it, put it down to teething problems, see how it goes.

  • bigray
  • about 1 month ago

Good reliable service

  • LJSWales
  • 3 months ago

Firstly I think TalkTalk are a good ISP. They are the cheapest Broadband supplier. If only Openreach were to supply a descent service to TalkTalk it would be the best. But sadly through Openreach our service is rubbish. In our area the speed has increased from 9mbs to 46mbs to 34mbs and our packets lost has increased or feels like 10fold. Pages dont finish loading. Pages get stuck. Bits missing. And the speed is up and down like a yoyo. How can we get this resolved. Openreach are not contactable.but its there fault.

  • Smudger444
  • 3 months ago

download speed terrible 4.5 m engineering people terrible leaves you hanging for 10 mins plus - gave up.

  • kelloe
  • 3 months ago

They are so scummy they throttle your speed after you start a new contract (ADSL).

  • alotbit
  • 3 months ago

Having swapped to TT around a year ago, the overall impression of the service, phone and 38mb fibre-to-Cab broadband, has been OK. Yes it is slower than the previous 56mb fibre from BT, but at the 18mth contract price offered in the TT package I have, it is generally acceptable, as at present I'm not needing to stream TV. Being close to the local exchange building, I'm receiving close to max. speeds at the level quoted to me during sign-up.

I have had one major issue when the phone line dropped out, although broadband luckily continued fine, but believe that was caused by OpenReach staff fiddling around in the local cabinet, which resulted in my being cut-off - I actually saw them doing this and even exchanged a brief word as I passed by them on the way out. So I didn't discover the problem until later in the that week.

The resulting problem did take more than a week to organise an OpenReach visit to sort, but TT compensated for that financially.
However, I did find reporting the loss of service to be a pain to resolve, as the website offers no direct means to do so. I used their 'chat' facility to do this, which did take some time to sort out the details during the thread. Due to the lengthy method, the first time I tried, I was cut off by the chatline, while still trying to type out my response. When I tried to restart the chat, all operatives were engaged, so I had to try again on a different day, which increased the delay in getting the problem dealt with and also required going through the whole process again.

That aspect could be better handled by TT. But, once organised, the customer handling of the issue was just fine and I cannot complain about that aspect.

I did read reviews before trying TT, but considered financially beneficial to give them a try. I haven't been disappointed in that, as the savings amount to around £300 annually.

  • PJHB
  • 3 months ago

Matters became so bad with my broadband speed that I resorted to using CEDR (Centre for Effective Dispute Resolution). TalkTalk must have the worst customer relationship ever. They don't listen. They don't even read an old fashioned letter. Worse still they try to (forgive my language) "bullshit" their way out of a known problem. I have been in this business for 30 years, so when I tell them that the evidence excluded a local user connection problem with clear analytical data (provided to them) they should have listened. I even had communication with their head of complaints but all to no avail. I now have a decent broadband system after using CEDR, but why could TalkTalk not have corrected the problem before? They can provide a decent system when provoked, but they must get their act together.

  • Mikedaytona
  • 3 months ago

OK

  • jamccreton
  • 3 months ago

Download speeds permit 4K streaming, no customer services required, I have not had cause to complain since upgrading last year. I have not experienced the talktalk problems as reported in the press recently...

  • rbwalmsley
  • 3 months ago

A very slow upload speed of 5 Mbs. Advertised as 10 Mbs

  • jonial
  • 3 months ago

Get half the speed I am paying for, very hard to understand some operators when on the phone.

  • bigray
  • 3 months ago

very poor speed
poor customer service. left on hold for 10 minutes and gave up

  • kelloe
  • 3 months ago

TalkTalk is the very best provider in TN261HL, you will get more signal strength and speed with TalkTalk whether its ADSL2 or VDSL, however I always leave a poor review which is unfair as its the area that is poor and not TalkTalk. Then there are the lower operating costs to consider. No contest really.

  • Smudger444
  • 4 months ago

Download speed decreasing daily now down to 4.5 technical dept just leaves you hanging why not put the low speeds customers on fibre??

  • kelloe
  • 4 months ago

I can see why Utility Warehouse have won Which? Best Broadband again, rock solid, great service and inexpensive too.
Plus not having to deal with BT is an added bonus!

  • wjenkyns
  • 4 months ago

Support is long winded, problems take an age to get sorted out & difficulty understanding what some support workers are saying.

  • _John_
  • 4 months ago

Talktalk broadband is good till you a problem customer service is total naff people you can’t understand the language barrier is very bad, they have no sense of time.
They don’t follow up request to contact a manager if you ask.

  • 2bagstew
  • 4 months ago

Rip off - speed is dire - customer service is awful - Prices go up but speed goes down. My age and other constraints make it difficult to swap provider. There are providers out there that provide far better customer service and value for money.

  • Graycus
  • 4 months ago

THe TalkTalk Fast Fibre Broadband maintains a good speed circa 60 meg but occasionally drops out. However whenever you have to deal with their admin ets "pants".

  • TonyPrior
  • 4 months ago

i have been a customer of TalkTalk for many years and have always had the max.speed the (BT!) line would carry and quite acceptable service and reliability. We moved 9 months ago
from a 4 to a 20 mb connection which is great. We have 24/7 international and all other phone calls and unlimited Fibre Bd Band for a very reasonable fixed monthly figure.

  • tdhollis
  • 4 months ago

I know TalkTalk get bad press but I have been with them for many years since they took over Tiscali, the couple of problems I have had over the years were resolved quickly and generally the service I get daily is good. Manage to negotiate a new contract recently with them with good prices, so no complaint.

  • LJSWales
  • 4 months ago

Another month of below par internet connections on a copper phone line with no hint of any upgrading to fibre in the offing in Brixham Devon

  • Pete-W-Trotman
  • 4 months ago

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