Vodafone Broadband

Vodafone Broadband

Vodafone Broadband Summary
Ratings starstarstarhalf star compare this ISP to others
Links Homepage
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Superfast 1 35 Mbps FREE £23.00 £276.00
Superfast 2 63 Mbps FREE £25.00 £300.00
Superfast 1 Extra with Apple TV 4K 35 Mbps FREE £31.00 £372.00
Vodafone Together Broadband + 10 Mbps unlimited data 5G SIM 63 Mbps FREE £46.00 £551.95
Vodafone Together Broadband + max speed unlimited data 5G SIM 63 Mbps FREE £50.00 £600.05
Gigafast 100 100 Mbps FREE £28.00 £336.00
Gigafast 200 200 Mbps FREE £33.00 £396.00
Gigafast 500 500 Mbps FREE £42.00 £504.00
Gigafast 900 900 Mbps FREE £52.00 £624.00
Vodafone Unlimited Lite 5G 2 Mbps FREE £23.00 £276.05
Vodafone Unlimited 5G 10 Mbps FREE £26.00 £312.05
Vodafone Unlimited Max 5G 200 Mbps FREE £30.00 £360.00
Vodafone GigaCube 4G Unlimited **Introductory Offer** 40 Mbps FREE £50.00 £600.00
Vodafone GigaCube 5G Unlimited **Introductory Offer** 200 Mbps £50.00 £50.00 £650.05

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Vodafone Broadband
Legal Name Vodafone PLC
Company Type UK Public Limited Company
IPv6 Support No
ISPA Member Not an ISPA Member
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice No
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarhalf star compare this ISP to others
Links Homepage
Contact Details
Reviews

vodafone is getting a bit lax lately.

  • stemogs
  • 22 days ago

Great at first, then got slower. Complained got quicker. Sometimes around 3 or 4. Now down to about 8. Won't even load onto my TV.
My brother with a cheaper deal than mine, gets free phone calls, mine has none, internet only. To add insult to injury his speed is always above 18. Same company,same cable, same building. Response from call centre, "Your call is important to us, please hold" I am sick of it.

  • gymnast
  • 23 days ago

Vodafone were horrendous, from day 1 speeds dropping from 40Mb down to less than 1. They kept saying it takes 10 days to settle, as an IT professional I knew this wasnt the case but I had to wait 10 days before I could cancel as they were making ridiculous suggestions like changing WiFi channel when I was running a wired network. An absolute load of grief, avoid Vodafone like the plague.

  • johnb2713
  • 23 days ago

Vodafone is a brilliant company, there service is very good, and they do there best to help. This is especially true when you consider Vodafone are not responsible for fibre broadband speeds, this is all down to Openreach.
So if you broadband is rubbish, you contact your provider,
In my case Vodafone, then after a few checks Vodafone will contact Openreach to rectify the problem. I would love the government to say to Openreach "From now on you deal with the customer ", but of course they wont. It all very disjointed. But I think Vodafone is one of the best UK providers.

  • Smudger444
  • about 1 month ago

Slower than the other Vodafone BB in the house.it comes on the same wire.

  • gymnast
  • 3 months ago

Only just changed from NowTV to Vodaphone. Two weeks later than the advised go live date, had to contact several times before connection fixed.

Had a live line but no data stream. Eventually got a data stream which appears to be 2 x 20mbts to make the minimum 35 quoted when I signed up.

My advice if you are thinking of changing suppliers during the coronavirus outbreak don't !, keep with current supplier until the lockdown ends.

  • ronson123
  • 4 months ago

Vodafone is very good, they give you the speed for your area, if not you get a discount, provided you use there router and the Voda App where you report the speed you get via the router.

The Problem is Openreach, who are in charge of our Fibre lines. They will insist on using an outdated (Dynamic line management) technology that as soon as it sees a fault it reacts by reducing the supplied speed and then, doesn't to return it to the original speed until the glitch has passed.
This has happened to us many times, its our line that is swinging in the breeze, and a connection at every post. But just report the problem to Voda via the App, get your discount, then follow this up if it gets worse, Vodafone will help by pushing Openreach.

  • Smudger444
  • 4 months ago

Slowly reducing speed,complain and it goes back up again then it starts to slow again, and so it goes on, My brother switched to Vodafone and has a faster connection than mine. Same cabl, same house, my brothers has free calls and it's cheaper than mine is explain that Mr Vodafone

  • gymnast
  • 4 months ago

during thes lockdown times it keeps logging out

  • grc1000
  • 4 months ago

Don't believe their promises, look for the minimum and expect nothing more.

  • Vod333
  • 5 months ago

Vodafone is a great company I'd have no reason to say otherwise. There are a few operational duties they could improve on, but overall good.
The Problem is Openreach who are in charge of all our Fibre lines. They will insist on using an outdated Digital line management technology that as soon as it sees a fault it reacts by reducing the supplied speed and then doesn't try to return it to the original speed when the glitch has passed. This has happened to me, when it was their fault the line disconnected in the first place.

  • Smudger444
  • 5 months ago

I've had some downtime lately

  • stemogs
  • 6 months ago

It works !

  • BTBloodyTerrible
  • 6 months ago

why bother

  • Necroscope445
  • 7 months ago

Vodafone are not to blame for this reading. Its Openreach that have caused issues and not fixing them.

  • Smudger444
  • 7 months ago

I have been very pleased with my switch to Vodafone fibre broadband. My download speed is about 50% faster than it was with PlusNet and I am paying less per month. I had a billing problem with my telephone which was sorted out by Customer Services without quibble. Fear of leaving BT/PlusNet prevented me switching to Vodafone before - I wish I had now!

  • petermsgodfrey
  • 8 months ago

Paying for 25meg lucky to get 19 having said that better than BT ever provided

  • BTBloodyTerrible
  • 8 months ago

Half the 25 Mbs Vodafone guarantee. 12-13 Mbs averaged from September to November 2019. Ignored three complaints logged on their online form.
They ignored those sending just an automatic email response and took no action. Only by phoning them did they listen and agree there was a fault on the line which OpenReach fixed on 20 November thus resuming 28 Mbs speed. Not impressed their online complaint form system was ignored for almost a month. Will be seeking a refund of half my payments for half the promised speed etc.

  • sedburgh
  • 9 months ago

Vodafone broadband service provider is brilliant, who lets them down is Openreach, they run the fibre.

  • Smudger444
  • 9 months ago

At end of 18 month contract, negotiated new 18 month contact with upgraded speed and 10% discount. Unfortunately Vodafone ‘forgot’ to apply any of it.

  • biggeoffc
  • 9 months ago

What letts Vodafone down is Openreach. They have some quality engineers but some bl--dy awful managers the can't make a quantity of service decision to save our communications.

  • Smudger444
  • 10 months ago

Download speed fails to reach the guaranteed minimum speed and the connection is intermittent. Help-desk is unable to resolve the problems although I have already downgraded to the slowest advertised spped option< Neighbours using other ISP rom the same street cabinet do not suffer in the same. The response from Vodafone's Head of Customer service has been negligible other than to try to prevent me leaving on grounds of breach of contract. Avoid Vodafone at all costs - my previos ISP, BT, delivered a much faster service to the same computer over the same wires without any problems

  • Middlefield
  • 10 months ago

I've been with Vodafone for a month now. The speed increased from our previous EE connection but the connection started to drop out regularly (couple of times a day). Contacted vodafone technical support and after waiting nearly 2 hours to speak to someone, was told they would monitor the line for 48 hours and then call me back. That was nearly a week ago and no callback...

  • Zwyzyk
  • 10 months ago

Vodafone is a great company to be with, I have never had a problem trying to contact Vodafone if needed, even if it turns out to be my error, they still help.
The problem is Openreach, as they run, and are responsible for approximately 95% of the Fibre broadband lines in the UK, its they who set the line speeds and the reliability, using there Digital Line Management systems.

  • Smudger444
  • 11 months ago

Speed test Download 3.62 Mbps upload 6.38 Mbps
.
Very slow should be around 35 Mbps!
I am on fibre BB.

  • jhchicks_853
  • 11 months ago

Vodafone Broadband - averaged 54MB download for last 18 months which for where i live is on the high side.
Only issue i have had is following openreach working in the cabinet that supplies me disconnecting my line it seems by mistake (other random houses went off as well ) Service restored after 2 days and 15 days to get from 25MB to my new 51MB.
Vodafone customer services in EGYPT was fine and very helpful but actual issues resolved from UK staff with slightly better understanding of issues and who could tolerate my slightly Liverpool accent.
Overall at the present top marks for Vodafone and OK for Openreach.

  • jeff_d
  • 12 months ago

Great speed very reliable just hope you never need customer services as it's dreadfull.

  • adyer
  • 12 months ago

Much better than BT

  • BTBloodyTerrible
  • 12 months ago

Just meets the spec with little to spare. Support merely bumps along.

  • RogerT
  • 12 months ago

The download speeds are disgraceful - I'm supposed to be getting and average of (I think) 53 Mbps but this can go down to 10 at times. The upload can sometimes be better than the download! It gets very irritating when trying to stream on my TV. But the worst thing of all with these shysters is that their promise of money back if I don't get the promised speeds ONLY RELATES TO THE SPEED BETWEEN MY FLAT AND THE GREEN BOX OVER THE ROAD!!! Sorry to shout, but I find this a disgusting con job, and will be dropping Vodafone as soon as my contract is over. They obviously don't have enough rented band width but try to gloss over their incompetence with a worthless promise. I hate them.

  • davejstephens
  • 12 months ago

The Problem is not the provider where fibre is concerned. This is down to Openreach but they wont talk to the customer.
Vodafone have been brilliant. I give them all the information and Vodafone act on this, perfectly. So if I could award full marks I would, but I can't because Openreach let us all down by cost cutting and Fibre feed control. The slightest blip on the line and Openreach's Digital Line Management system slows things up. So yes I am totally happy with Vodafone.

  • Smudger444
  • 12 months ago

The Problem is not the provider where fibre is concerned. This is down to Openreach but they wont talk to the customer.
Vodafone have been brilliant. I give them all the information and Vodafone act on this, perfectly. So if I could award full marks I would, but I can't because Openreach let us all down by cost cutting and Fibre feed control. The slightest blip on the line and Openreach's Digital Line Management system slows things up. So yes I am totally happy with Vodafone.

  • Smudger444
  • 12 months ago

Vodafone broadband have been brilliant but Openreach are rubbish where i live. They cause as much aggravation as Win95 did when it came out. They just make do and mend then let it fail. Then do a little to get things going.

  • Smudger444
  • about 1 year ago

Useless. Would not recommend.

  • jwarnes
  • about 1 year ago

Good speed and reliable, customer service and billing dredful.

  • adyer
  • about 1 year ago

Vodafone Broadband provider is so far very reliable. Although Fibre comes via Openreach it is still more stable than with our old provider. So we are happy. I have had to contact Customer services so i have a good measure. And i think Voda offer a much better service. Thank you.

  • Smudger444
  • about 1 year ago

Vodafone can no longer guarantee my super broadband speed so I am leaving them for PlusNet

  • Beerfamily
  • about 1 year ago

I was OK with Vodafone until I found out that their promise of refunds if their speed went below 50 Mbps is a total and utter fraud. It only relates to the speed between my flat and the freaking green box over the road, and no the speed relating to 'proper' tests like yours or others!! I consider this to be a con job and have said so to them, only to be insulted by some idiot in Bombay who refused to accept it was fraud.

I will be dropping this bunch of crooks as soon as my contract ends.

Oh and their speed is rubbish too.

  • davejstephens
  • about 1 year ago

I recently swapped BT broadband for Vodafone broadband, just for a cost saving exercise really. OMG....I wished I never bothered. It was like all the issues anyone could have all happened to me as soon as I swapped over (where as I had no issues (to my knowledge) in 4 years at the same address with BT. An address that is a newish development and house, so the infrastructure is good, with a VDSL box/master socket only, no slaves complicating things). Faults included crossed line, line faults, battery contact issues (3 Openreach Engineer visits over 3 weeks), initial mis-sold package, terrible Wi-Fi coverage, router itself very poor (even used my old BT SmartHub 6 as an extender/access point to try and help), routers config changed for the better by Vodafone remotely. And let’s not mention the customer service....wow, lied to, palmed off, ignored, refused managers….I have never experienced anything like it and that's saying something! To date have been in touch with Vodafone around two dozen times, even used my nephews help as he works for Vodafone, a supposed quick route. I don't want money off for poor service gimmicks, gestures of good will money back, I just want stable performing broadband. I can’t get Virgin where I live either, as it was never supplied to town. Don't touch Vodafone with a barge pole people!

  • robvmarr
  • about 1 year ago

Best thing I ever did dumping BT

  • BTBloodyTerrible
  • about 1 year ago

Since switching from Superfast 1 service to Superfast 2, speed tests have largely dropped from 27mbps on an evening down to around 5/6mbps on the faster service. However daytime speed test has been 60+mbps. I rang to switch from the original white router to the new black router and was told that it would arrive the next day and I would have to hand the old one back. I arranged to work from home, expecting the swap over to take a few minutes. Nearly three hours later I still can't connect to the Internet. Everything connects, but no Internet connection. I have lost half a day's work and it doesn't reflect well with my colleagues. Hoping that the care team can get it resolved.

  • AngeOuDiable
  • about 1 year ago

Since switching from Superfast 1 service to Superfast 2, speed tests have largely dropped from 27mbps on an evening down to around 5/6mbps on the faster service. However daytime speed test has been 60+mbps. I rang to switch from the original white router to the new black router and was told that it would arrive the next day and I would have to hand the old one back. I arranged to work from home, expecting the swap over to take a few minutes. Nearly three hours later I still can't connect to the Internet. Everything connects, but no Internet connection. I have lost half a day's work and it doesn't reflect well with my colleagues. Hoping that the care team can get it resolved.

  • AngeOuDiable
  • about 1 year ago

I regret switching to Vodafone from PlusNet. I have Superfast 2 and even though the the sync speed is 79.9/19.9Mbps the actual speed is much lower: about 11Mbps when testing using fast.com, btwholesale and any other speedtest service apart from speedtest.net which shows 70Mbps. I think they are overloaded and somehow prioritise the traffic to this test website. It's particularly bad in the evening, sometimes I cannot even use FaceTime. I did contact the support but the guy said that if the sync speed is good and Ookla shows 70 then he cannot do anything. I will certainly switch again at the end of the contract or maybe even cancel it.

  • tomi44g
  • about 1 year ago

Vodafone's supplied equipment has problems with it's USB ports 2.4GHz WiFi, slow and dodgy DNS, poor DHCP implementation, hard to control UPnP, and none standard DLNA. Anything routed from around the country through their London data centre gets it's speed crippled.
Their customer services are a joke! Take for example the situation where a digger has damaged the local Open Reach cabinet, VFs customer support staff suggest that the first thing you try is splitting your WiFi SSIDs - they are completely and utterly useless!

  • Crimliar
  • about 1 year ago

Speed was super at first. 17, it dived to about
13 then slowly dropped tsall time low 2.1 has
Now climbed to the giddy heights of 7.9 no better than
With Plusnet. My TV won't show films or sport.

  • gymnast
  • about 1 year ago

Thank goodness I dumped BT

  • BTBloodyTerrible
  • about 1 year ago

Shit

  • Joe33
  • about 1 year ago

I have found it virtually impossible to get through to the home broadband dept every time i have called them - i get transferred to business mobile regardless of which number i call them on and enter in their menu system.

  • jeff_d
  • about 1 year ago

it has been down twice this month ok once was for a minute or so but it reboots for no reason? earlier tonight 21/10/2018 it was down for a good hour and a half, not acceptable so thinking of changing suppliers.

  • stemogs
  • about 1 year ago

After being on a solid Sky 40/10 connection I was tempted to Vodafone Superfast 1 by their free tech offer (a Sonos Play:1).

The speed was solidly 35Mb/s at all times of the day for the first month. However after that, just out of my cooling off period, it has gone downhill.

I only get 2-5Mb/s within peak periods (7pm-11pm) and I'm currently locked in a battle with their Tech Support to either get it fixed (it's a capacity problem on their network) or be allowed to leave.

  • vit0
  • about 1 year ago

Cheap connection, but capacity is not kept up. A 48.75 sync can produce throughput on wired speedtests as low as 6meg and not only at peak times. Had to use the 30 day guarantee to leave.

  • Discus
  • about 1 year ago

Contention problems and sub 20meg speeds on a 49meg sync. Got out under the 30 day guarantee.

  • Discus
  • about 1 year ago

very weak download stability , in my location, the maximum is 25 mbit stable, so you can say crooks guarantee impossible transfers, 4 complaints and nothing, all the time they say that the fault lies on my side

  • jarekz
  • over 2 years ago

Brilliant superb best thing I ever did was dump BT

  • BTBloodyTerrible
  • over 2 years ago

The service its self cant be faulted but the router is defiantly not up to the job if you have a large family it just wont cope. I run a small business from home and have a few wifi products the router constantly crashed and slowed down when demands where high and you cannot use your own router. they released me from my contract a month later after the tech guys a voda informed theat the router was not up to the job

  • simoncmo
  • over 2 years ago

Add review