Vodafone Broadband

Vodafone Broadband

Vodafone Broadband Summary
Ratings starstarstarhalf star compare this ISP to others
Links Homepage
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Superfast 1 **Free Amazon Echo Plus** 35 Mbps FREE £23.00 £276.05
Superfast 2 **Free Amazon Echo Plus** 63 Mbps FREE £23.00 £276.05
Vodafone Together Broadband + 10 Mbps unlimited data 5G SIM 63 Mbps FREE £46.00 £551.95
Vodafone Together Broadband + max speed unlimited data 5G SIM 63 Mbps FREE £50.00 £600.05
Gigafast 100 **FREE Amazon Echo Plus** 100 Mbps FREE £28.00 £335.95
Gigafast 500 **FREE Amazon Echo Plus** 500 Mbps FREE £38.00 £456.05
Gigafast 900 **FREE Amazon Echo Plus** 900 Mbps FREE £48.00 £576.00
Vodafone Unlimited Lite 5G 2 Mbps FREE £23.00 £276.05
Vodafone Unlimited 5G 10 Mbps FREE £26.00 £312.05
Vodafone Unlimited Max 5G 200 Mbps FREE £30.00 £360.00
Vodafone GigaCube 4G Unlimited **Introductory Offer** 40 Mbps FREE £50.00 £600.00
Vodafone GigaCube 5G Unlimited **Introductory Offer** 200 Mbps £50.00 £50.00 £600.05

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Vodafone Broadband
Legal Name Vodafone PLC
Company Type UK Public Limited Company
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice No
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarstarhalf star compare this ISP to others
Links Homepage
Contact Details
Reviews

Vodafone broadband have been brilliant but Openreach are rubbish where i live. They cause as much aggravation as Win95 did when it came out. They just make do and mend then let it fail. Then do a little to get things going.

  • Smudger444
  • 28 days ago

Useless. Would not recommend.

  • jwarnes
  • 28 days ago

Good speed and reliable, customer service and billing dredful.

  • adyer
  • about 1 month ago

Vodafone Broadband provider is so far very reliable. Although Fibre comes via Openreach it is still more stable than with our old provider. So we are happy. I have had to contact Customer services so i have a good measure. And i think Voda offer a much better service. Thank you.

  • Smudger444
  • about 1 month ago

Vodafone can no longer guarantee my super broadband speed so I am leaving them for PlusNet

  • Beerfamily
  • 3 months ago

I was OK with Vodafone until I found out that their promise of refunds if their speed went below 50 Mbps is a total and utter fraud. It only relates to the speed between my flat and the freaking green box over the road, and no the speed relating to 'proper' tests like yours or others!! I consider this to be a con job and have said so to them, only to be insulted by some idiot in Bombay who refused to accept it was fraud.

I will be dropping this bunch of crooks as soon as my contract ends.

Oh and their speed is rubbish too.

  • davejstephens
  • 4 months ago

I recently swapped BT broadband for Vodafone broadband, just for a cost saving exercise really. OMG....I wished I never bothered. It was like all the issues anyone could have all happened to me as soon as I swapped over (where as I had no issues (to my knowledge) in 4 years at the same address with BT. An address that is a newish development and house, so the infrastructure is good, with a VDSL box/master socket only, no slaves complicating things). Faults included crossed line, line faults, battery contact issues (3 Openreach Engineer visits over 3 weeks), initial mis-sold package, terrible Wi-Fi coverage, router itself very poor (even used my old BT SmartHub 6 as an extender/access point to try and help), routers config changed for the better by Vodafone remotely. And let’s not mention the customer service....wow, lied to, palmed off, ignored, refused managers….I have never experienced anything like it and that's saying something! To date have been in touch with Vodafone around two dozen times, even used my nephews help as he works for Vodafone, a supposed quick route. I don't want money off for poor service gimmicks, gestures of good will money back, I just want stable performing broadband. I can’t get Virgin where I live either, as it was never supplied to town. Don't touch Vodafone with a barge pole people!

  • robvmarr
  • 5 months ago

Best thing I ever did dumping BT

  • BTBloodyTerrible
  • 5 months ago

Since switching from Superfast 1 service to Superfast 2, speed tests have largely dropped from 27mbps on an evening down to around 5/6mbps on the faster service. However daytime speed test has been 60+mbps. I rang to switch from the original white router to the new black router and was told that it would arrive the next day and I would have to hand the old one back. I arranged to work from home, expecting the swap over to take a few minutes. Nearly three hours later I still can't connect to the Internet. Everything connects, but no Internet connection. I have lost half a day's work and it doesn't reflect well with my colleagues. Hoping that the care team can get it resolved.

  • AngeOuDiable
  • 5 months ago

Since switching from Superfast 1 service to Superfast 2, speed tests have largely dropped from 27mbps on an evening down to around 5/6mbps on the faster service. However daytime speed test has been 60+mbps. I rang to switch from the original white router to the new black router and was told that it would arrive the next day and I would have to hand the old one back. I arranged to work from home, expecting the swap over to take a few minutes. Nearly three hours later I still can't connect to the Internet. Everything connects, but no Internet connection. I have lost half a day's work and it doesn't reflect well with my colleagues. Hoping that the care team can get it resolved.

  • AngeOuDiable
  • 5 months ago

I regret switching to Vodafone from PlusNet. I have Superfast 2 and even though the the sync speed is 79.9/19.9Mbps the actual speed is much lower: about 11Mbps when testing using fast.com, btwholesale and any other speedtest service apart from speedtest.net which shows 70Mbps. I think they are overloaded and somehow prioritise the traffic to this test website. It's particularly bad in the evening, sometimes I cannot even use FaceTime. I did contact the support but the guy said that if the sync speed is good and Ookla shows 70 then he cannot do anything. I will certainly switch again at the end of the contract or maybe even cancel it.

  • tomi44g
  • 6 months ago

Vodafone's supplied equipment has problems with it's USB ports 2.4GHz WiFi, slow and dodgy DNS, poor DHCP implementation, hard to control UPnP, and none standard DLNA. Anything routed from around the country through their London data centre gets it's speed crippled.
Their customer services are a joke! Take for example the situation where a digger has damaged the local Open Reach cabinet, VFs customer support staff suggest that the first thing you try is splitting your WiFi SSIDs - they are completely and utterly useless!

  • Crimliar
  • 6 months ago

Speed was super at first. 17, it dived to about
13 then slowly dropped tsall time low 2.1 has
Now climbed to the giddy heights of 7.9 no better than
With Plusnet. My TV won't show films or sport.

  • gymnast
  • 6 months ago

Thank goodness I dumped BT

  • BTBloodyTerrible
  • 6 months ago

Shit

  • Joe33
  • 7 months ago

I have found it virtually impossible to get through to the home broadband dept every time i have called them - i get transferred to business mobile regardless of which number i call them on and enter in their menu system.

  • jeff_d
  • 9 months ago

it has been down twice this month ok once was for a minute or so but it reboots for no reason? earlier tonight 21/10/2018 it was down for a good hour and a half, not acceptable so thinking of changing suppliers.

  • stemogs
  • 10 months ago

After being on a solid Sky 40/10 connection I was tempted to Vodafone Superfast 1 by their free tech offer (a Sonos Play:1).

The speed was solidly 35Mb/s at all times of the day for the first month. However after that, just out of my cooling off period, it has gone downhill.

I only get 2-5Mb/s within peak periods (7pm-11pm) and I'm currently locked in a battle with their Tech Support to either get it fixed (it's a capacity problem on their network) or be allowed to leave.

  • vit0
  • 10 months ago

Cheap connection, but capacity is not kept up. A 48.75 sync can produce throughput on wired speedtests as low as 6meg and not only at peak times. Had to use the 30 day guarantee to leave.

  • Discus
  • 11 months ago

Contention problems and sub 20meg speeds on a 49meg sync. Got out under the 30 day guarantee.

  • Discus
  • 11 months ago

very weak download stability , in my location, the maximum is 25 mbit stable, so you can say crooks guarantee impossible transfers, 4 complaints and nothing, all the time they say that the fault lies on my side

  • jarekz
  • about 1 year ago

Brilliant superb best thing I ever did was dump BT

  • BTBloodyTerrible
  • about 1 year ago

The service its self cant be faulted but the router is defiantly not up to the job if you have a large family it just wont cope. I run a small business from home and have a few wifi products the router constantly crashed and slowed down when demands where high and you cannot use your own router. they released me from my contract a month later after the tech guys a voda informed theat the router was not up to the job

  • simoncmo
  • about 1 year ago

Add review