Unpredicted outage 17/6/20 for 3 hours during business hours
The UK's largest independent broadband news and information site
Gigaclear
| Ratings |     compare this ISP to others |
|---|---|
| Links | Homepage | Home Broadband | Business Broadband | Complaints Policy |
| More Details | Full Company Details | Contact Details |
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.
| Package Name | Speed | Setup | Monthly | First Year |
| Superfast 30 | 30 Mbps | £30.00 | £39.00 | £498.00 |
| Ultrafast 100 | 100 Mbps | £30.00 | £44.00 | £558.00 |
| Ultrafast 300 with Smart WiFi | 300 Mbps | £30.00 | £49.00 | £618.00 |
| Hyperfast 900 with Smart WiFi | 900 Mbps | £30.00 | £79.00 | £978.00 |
| Business 100 Unlimited | 100 Mbps | £200.00 | £102.60 | £1,431.20 |
| Business 250 Unlimited | 250 Mbps | £200.00 | £171.00 | £2,252.00 |
| Business 500 Unlimited | 500 Mbps | £200.00 | £341.88 | £4,160.00 |
| Business Ultra Unlimited | 900 Mbps | £200.00 | £573.12 | £6,838.40 |
red prices indicated packages with usage based pricing (the more you download, the more it costs)
| Name | Gigaclear |
|---|---|
| Legal Name | |
| Company Type | UK Limited Company |
| IPv6 Support |
 |
| ISPA Member |
Small
ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. |
| Ofcom Code of Practice |
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk |
| Migration Support |
Inbound
Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.
We recommend you choose an ISP which support both inbound and outbound migration. |
| Ratings | compare this ISP to others |
| Links | Homepage | Home Broadband | Business Broadband | Complaints Policy |
| Sales E-Mail | [email protected] |
|---|---|
| Sales Telephone | 01865 591 100 (Geographic (e.g. 020)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
| Suspectingthat support is from a call centre I. Deepest darkest Kerry I have found that gigaclear customer support is not qualified to do the job. On a recent occasion they even asked me to call one of their suppliers and ask for help (Linksys). Line speeds are generally good,but recently during the coronavirus line speeds have proved somewhat irratic. Gigaclear Service? Great! Customer Service on the other hand? Poor. I recently upgraded our home system to Gigaclear’s Ultrafast 300 With Smart WiFi. It arrived promptly, but with no instructions. Ok i got help over the phone, but I rapidly found that in a standard three bed 1980’s house I couldnt get the two Linksys nodes to link up whilst at the two ends of the house. ‘You’ll need to buy a third node’. No you advertise that Ultrafast 300 will work in the average 3 bed house. To the young lady that i subsequently shouted at i am truely sorry, but if she knew her business and the produce that she was supporting she would got me over the install issue and showed me that the network works fine in all corners of the house. Poor staff training and thus poor customer support. The service has over the past year been quite good, but over the past few days the service has dropped off noticably. Why I don’t know, but given the way the cables where laid from Cheltenham out to this area, circa 20 miles, I would not be surprised if this is a durability issue. I've been with Gigaclear ever since they came to our village in July 2016 and the difference between their 100mbps and the previous 3Mbps (or 4 if you were lucky) we had from Talk Talk is staggering. That's fibre to the home for you. I work from home and my business is totally dependent on my broadband connection. They haven't been faultless - we've had outages during that time, some for a day when someone somewhere has severed a cable. But they answer the phone and communicate when there is a problem, which for a solo business is pretty important. Having switched over from a truly awful Talk Talk service to a fibre to the home supply from Gigaclear I can honestly say it's one of the best decisions I have ever made. Over a year on and the service is incredibly reliable and whilst there were some interruptions in the early days these were well communicated and scheduled to avoid peak hours. I get exactly what I pay for and regular speed tests confirm an unwavering consistency in speed both up and down. Could not be happier and have also ditched an equally awful BT converting my phone service to VOIP. |
© Copyright 2000 - 2021. All rights reserved. Unauthorised reproduction prohibited.
Hosted by NetConnex in Telehouse, London.
Speedy service, great WiFi in the house and a good deal considering the speed, its a godsend for remote working.