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These speeds are based on information collected from ISPs over time - In light of the new advertising standards on broadband speeds, until ISPs publish updated packages we can update, we would strongly urge you to check the product offering from the ISPs directly prior to subscribing to any service.

KCOM broadband deals can be found below in the packages section. It is the responsibility of the service provider to advise us of any changes to this data, however if you find any errors, please contact us.

ISP Details

Legal Name Information KCOM Group PLC
Also Known As Karoo, K-C
Company Type UK Limited Company ( company number: 02150618 )
Company Group Information KCOM Group PLC
ISPA Member Information Large
Ofcom Code of Practice Information True
Migration Support Information None
This ISP does not support outbound migration
Rating Whole_starWhole_starWhole_starHalf_starHalf_empty_starWhole_empty_star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband | Complaints Policy

Contact Details

Sales E-Mail
Sales Telephone 0800 915 5148 ( Free Call (e.g. 0800) )
Mon - Fri (09:00 - 19:00) | Sat (09:00 - 17:00) | Sun (closed)
Support E-Mail
Support Telephone 01482 606101 ( Geographic (e.g. 020) )
Mon - Fri (08:00 - 21:00) | Sat (09:00 - 17:00) | Sun (10:00 - 18:00)
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly.

Packages (based on 3 GB transfer) - incl. 20% VAT

Package Name Speed Category Setup Cost Monthly Cost
Home Broadband and Phone 16 Meg FREE £31.99
Home Plus and Phone 16 Meg FREE £35.99
Home Xtra and Phone 16 Meg FREE £40.99
Home XL and Phone 16 Meg FREE £45.99
Home XL Unlimited and Phone 16 Meg FREE £49.99
Lightstream Home and Phone 50+ Meg £50.00 £36.99
Lightstream Home Plus and Phone 50+ Meg £25.00 £40.99
Lightstream Home Xtra and Phone 50+ Meg FREE £45.99
Lightstream Home XL and Phone Faster FREE £50.99
Lightstream Home XL Unlimited and Phone Faster FREE £59.99
Lightstream Ultrafast Xtra and Phone Faster FREE £49.99
Lightstream Ultrafast XL and Phone Faster FREE £54.99
Lightstream Ultrafast XL Unlimited and Phone Faster FREE £64.99
red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution

Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and Ombudsman Services are the two approved schemes.
Ombudsman Services False

Network Details

IPv6 support False
Multicast support False


Additional Details K-C provide broadband in the Hull area (Kingston Communications). These Karoo services are not available nationwide.
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