VISPA Summary
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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
ADSL Broadband + Phone 24 Mbps FREE £25.00 £300.00
36 Mbps Hybrid Fibre Broadband + Phone 36 Mbps FREE £34.00 £408.00
40 Mbps Unlimited Fibre Only 38 Mbps FREE £34.00 £408.00
160 Mbps Fibre Broadband + Phone 160 Mbps FREE £52.00 £624.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Legal Name Vispa Internet Limited
Company Type UK Limited Company ( company number: 03974396 )
IPv6 Support No
ISPA Member Small
What is this?

ISPA is the Internet Services Providers' Association (, a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice No
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

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Links Homepage | Home Broadband | Business Broadband | Complaints Policy
Contact Details
Sales E-Mail [email protected]
Sales Telephone 0330 088 5800 (Other) Mon - Fri (09:00 - 18:00) | Sat (Closed) | Sun (Closed)
Support E-Mail [email protected]
Support Telephone 0330 088 5800 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (09:00 - 18:00) | Sat (Closed) | Sun (Closed)

I started using Vispa almost 20 years ago. In those days the only way we could get broadband was via a transmitter up the hill and a box on my house. This was provided by the local council who finally decided to cancel the service. We then fought to get FTTC broadband brought to our village and were almost 100% committed to sign up.
I have used Vispa continuously from the beginning and have no complaints.

  • macca45
  • about 1 year ago

I have used Vispa now for some 17 years. When I first arrived at this address the only option for broadband was a radio based system with a mast up the hill in front of our house and a receiver on my chimney. This was set up by Scottish Enterprise and provided synchronous cover. Then the plug was pulled on the project so local people started a campaign for broadband and we won an upgrade for our exchange and FTTC broadband. Since then I have had excellent service with good speeds peaking at 38Mbs download.

  • macca45
  • over 2 years ago

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