TalkTalk Business

TalkTalk Business

TalkTalk Business Summary
Ratings starstarhalf star compare this ISP to others
Links Homepage | Business Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Simply Business Broadband & Phone 17 Mbps £10.79 £21.60 £259.20
Simply Business Fibre Broadband & Phone **Black Friday Offer** 76 Mbps £10.79 £30.60 £367.20
Complete Business Broadband & Phone 17 Mbps £10.79 £29.40 £352.80
Complete Business Fibre Broadband & Phone **Black Friday Offer** 76 Mbps £10.79 £32.34 £388.08
UFO Broadband & Phone **York Only** 900 Mbps FREE £30.00 £360.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name TalkTalk Business
Legal Name Opal Telecom Ltd.
Also Known As Opal, Pipex, Nildram, F2S
Company Type UK Limited Company ( company number: 3849133 )
ISPA Member Large
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice No
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Business Broadband | Complaints Policy
Contact Details
Sales Telephone 0800 458 4581 (Free Call (e.g. 0800)) Mon - Fri (08:30 - 18:00) | Sat (Closed) | Sun (Closed)
Support Telephone 0800 083 3003 (Free Call (e.g. 0800)) Mon - Fri (08:00 - 20:00) | Sat (Closed) | Sun (Closed)
Reviews

Without doubt the most appalling service I have had from someone providing a business to business "service".

Moved me to a residential package without telling me in the name of improvement but continued to charge for a business level of support.

Months of trying to explain the problems to a succession of incompetents based allegedly in the Chief Executive's office - I doubt that.

Recompense was a year of free broadband - what they in fact give to all their new customers anyway at the time.

Brought my micro business to its knees.

5 years ago I said:

---------------------

OK - here's one to get you started. Fibre was available from our local cabinet a few weeks ago. Yesterday I was upgraded to fibre with Talk Talk Business about an hour after the same BT Openreach engineer upgraded a friend 200 meters away for BT and then went to a business over the road to upgrade another business we are good friends with. Friend (as the engineer confirmed) 80 Mbps Download & 20 Mbps Upload. Me 46 Mbps best so far Download & 8.2 Mbps Upload - not speeds I should accept (as the engineer confirmed - he told me to escalate as a problem). Checking over the road tomorrow. Been fighting Talk Talk Business doing unnecessary speed tests for 24 hours since. You be the judge.

This week I leave Talk Talk after a year of letting them prove they can run my account without an issue on free fibre (total - 2 years of appalling service):
1. Lost my e-mail management button - again! (The original problem - as well as OP Cola - moving small business users to residential telling them this was an "improvement".)
2. Tried to charge me a termination fee despite regularly reminding them that I only allowed them to keep me for the above year IF there was no penalty to leave.
3. Router broke - replacement only works 2 meters away. More than that is unusable.

I would rather pay anyone than have free Talk Talk - they are worse than you can possibly imagine. As I have told them many times, for several years I defended their poor record - now I will be frank about the dire experience I have had. This having given them, via their Chief Executive's office (supposedly), a year to convince me differently.

Also - poor up/down speeds is due to BT installing aluminium cable fro the cabinet in the 70s. 40/10 is the maximum possible - confirmed by 2 BT employees now.

Now off to Plusnet (owned by BT). What can possibly go wrong?

---------------------

UPDATE: PlusNet have been faultless. BT Have hung my <80 y/o father out to dry - he was paying more than standard for sub-standard broadband & I didn't notice the creep in price over the 5 years he was with them.

  • SimonAshmore
  • 6 months ago

Add review