Good support when needed speed too slow
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SSE Energy Supply
| Ratings |  |
|---|---|
| Links | Homepage | Home Broadband | Complaints Policy |
| More Details | Full Company Details | Contact Details |
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.
| Package Name | Speed | Setup | Monthly | First Year |
| SSE Unlimited Fibre | 35 Mbps | £30.00 | £24.00 | £288.00 |
| SSE Unlimited Fibre Plus | 63 Mbps | £30.00 | £30.00 | £360.00 |
red prices indicated packages with usage based pricing (the more you download, the more it costs)
| Name | SSE Energy Supply |
|---|---|
| Legal Name | SSE Energy Supply Limited |
| Company Type | UK Limited Company ( company number: 03757502 ) |
| ISPA Member |
Not an ISPA Member
ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. |
| Ofcom Code of Practice |
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk |
| Migration Support |
Inbound and Outbound
Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.
We recommend you choose an ISP which support both inbound and outbound migration. |
| Ratings | |
| Links | Homepage | Home Broadband | Complaints Policy |
| Sales Telephone | 0800 197 1928 (Free Call (e.g. 0800)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
|---|---|
| Support Telephone | 0800 197 1928 (Free Call (e.g. 0800)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
| We have consistantly good broadband speeds, download 70Mbts and upload 18MbtsThe only issue we have is that when we have a phone call in or out the broadband connection is dropped for about 5 minutes then re-connects until the call is terminated when it drops out again. Have tried various suggestions but nothing seems to correct this annoying issue. It only started to happen when we installed a new router, a TP Archer VR900, but despite doing firmware and software updates/checks, nothing has changed. |
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Simple copper broadband connection for our holiday home - more than adequate, reliable, and good speeds (16-17 Mbps against an advertised average of 11 Mbps). Entirely satisfied, especially considering the low price. (We rarely if ever call out on the landline here, so call charges are academic, though average if we were to incur them.)