Slow speeds good customer service now left to Vodafone
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SSE Energy Supply
| Ratings |  |
|---|---|
| Links | Homepage | Home Broadband | Complaints Policy |
| More Details | Full Company Details | Contact Details |
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.
| Package Name | Speed | Setup | Monthly | First Year |
| SSE Unlimited Fibre | 35 Mbps | £30.00 | £24.00 | £288.00 |
| SSE Unlimited Fibre Plus | 63 Mbps | £30.00 | £30.00 | £360.00 |
red prices indicated packages with usage based pricing (the more you download, the more it costs)
| Name | SSE Energy Supply |
|---|---|
| Legal Name | SSE Energy Supply Limited |
| Company Type | UK Limited Company ( company number: 03757502 ) |
| ISPA Member |
Not an ISPA Member
ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. |
| Ofcom Code of Practice |
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk |
| Migration Support |
Inbound and Outbound
Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.
We recommend you choose an ISP which support both inbound and outbound migration. |
| Ratings | |
| Links | Homepage | Home Broadband | Complaints Policy |
| Sales Telephone | 0800 197 1928 (Free Call (e.g. 0800)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
|---|---|
| Support Telephone | 0800 197 1928 (Free Call (e.g. 0800)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown) |
| SSE were awful at first. They published my ex-directory number in the phone book; they switched off my number withheld; etc, then there were all the usual complaints, delays, rubbish service, slow, dropped line, etc. And it took a while to sort everything out, i seemed like there were so many issues some of them kept getting lost and they were pretty bad at replying too. Maybe they were expanding their service faster than they could cope - let's be kind and say that because after 4 or 5 months things seemed to settle off and although there were still some drops and slow patches, it did improve a lot.
Ok service for the price. On a minimum low usage contract. Put their price up from £17 to £21 so decided to change The connection is ok so far , I am on there 80/20 network.
BT was very slow to set up the system with problems over phone line. Once up and running very fast bb until August when many losses of signal. Simple copper broadband connection for our holiday home - more than adequate, reliable, and good speeds (16-17 Mbps against an advertised average of 11 Mbps). Entirely satisfied, especially considering the low price. (We rarely if ever call out on the landline here, so call charges are academic, though average if we were to incur them.) Good support when needed speed too slow We have consistantly good broadband speeds, download 70Mbts and upload 18MbtsThe only issue we have is that when we have a phone call in or out the broadband connection is dropped for about 5 minutes then re-connects until the call is terminated when it drops out again. Have tried various suggestions but nothing seems to correct this annoying issue. It only started to happen when we installed a new router, a TP Archer VR900, but despite doing firmware and software updates/checks, nothing has changed. |
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Changed to SSE after 10 years with Plusnet. Phone Anytime + FTTC Unlimited BB. 18 Month contract £34/Month.
Plusnet deal was costing £54 including calls. I did contact Plusnet to do a deal but they never got back with an offer, obviously more interested in new users.
No problems with changeover slight increase in speed noticed steady 70-74 Mbps. No dropouts very stable. Tecnicolor DWA0120 Router seems OK, clunky interface, WPS button doesn't work but as it's not necessary anyway so I didn't make an issue of it.