Post Office

Post Office

Post Office Summary
Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Complaints Policy
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Home Phone & Unlimited Broadband **special offer** 11 Mbps £7.00 £18.00 £216.00
Home Phone & Unlimited Fibre Broadband **special offer** 35 Mbps £25.00 £26.00 £312.05
Home Phone & Unlimited Fibre Broadband Plus **special offer** 63 Mbps £25.00 £31.00 £372.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Post Office
Legal Name Post Office Limited
Company Type UK Limited Company ( company number: 02154540 )
IPv6 Support No
ISPA Member Not an ISPA Member
What is this?

ISPA is the Internet Services Providers' Association (, a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Complaints Policy
Contact Details
Sales Telephone 0800 092 0514 (Free Call (e.g. 0800)) Mon - Fri (Unknown) | Sat (Unknown) | Sun (Unknown)
Support Telephone 0845 600 3210 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (07:00 - 23:00) | Sat (07:00 - 23:00) | Sun (07:00 - 23:00)

Fairly rubbish. Line disconnects numerous times each day. Chosen because they were cheap ADSL, whilst waiting for promised BTOR fibre upgrade - which still hasn't happened (since 2014).

  • danielmec
  • 4 months ago

Really bad stability of broadband even for direct ethernet-wired equipment eg. streaming on a TV.
Wifi unusable outside router room!

  • funguy
  • 6 months ago

Over the last month, my service has not improved. My general speed is still much lower than my previous broadband supplier. I have also had temporary outages and my router supplied by the post office seems to have been unreliable. I will be switching soon when my current contract finishes.

  • pdezim
  • 10 months ago

Recently renewed for another 12 months simply because the Post Office provide a much better service than Talk Talk .

Considering they share infrastructure the Post Office advisors are excellent and problems are fixed much faster .

Would definitely recommend this supplier

  • linuxdriver
  • 10 months ago

Switched to the post office from Plusnet - biggest mistake I have made regarding telecomms. My speed was always 17mbs on Plusnet but frequently drops under 10 on the Post Office. I did not realize that the Post Office broadband used Talk Talk network - will not switch to Talk Talk to know this info.

  • pdezim
  • about 1 year ago

Po took over from Fuel a year ago. They slightly increased their prices but offered an 18mth contract with the same features and a discount on paying 1year advance rental which I accepted. Since then speeds have gradually dropped from ~11mbps to 7mbps. Borderline usable - why? I have complained and they are investigating. Also now the annual discount has been withdrawn. What next? Their standard package dfoes not offer eve and weekend calls just weekends. We'll see.

  • ThorpeCottage
  • over 2 years ago

I was with Fuel. Very good service. Now PO have taken this over about last September. I used to get consistently +11mbps - very pleased.
Since PO took over it has gradually been slowing down. little by little every week. I complained to PO and they said the usual, I did disconnect everything, rebooted router. Had it switched off for all night. Next day same speed as checked by a cable! Now down to just over 8mbps. Not good enough. (Is it TTalk to blame?).

  • ThorpeCottage
  • over 2 years ago

live near exchange so good speeds.Modems have a pretty poor wifi signal,( both adsl & fibre types)I need 2 repeaters for signal all round the house (repeaters were not needed with BT who have the best modems I've encountered). Customer service is variable, UK based, staff are mostly ok, but last year had a modem which developed a problem a problem of no wifi signal, call centre staff member couldn't understand this ,spent 20 minutes being told that it was a problem with my house. When I was finally asked "how thick are your walls?", I held back from a response & demanded to speak to a manager. modem by post & no further problem.

  • SteveToplek
  • over 2 years ago

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