Shell Energy Broadband

Shell Energy Broadband

Shell Energy Broadband Summary
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Links Homepage | Home Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Fast Broadband 11 Mbps FREE £18.99 £227.95
Superfast Fibre 35 Mbps FREE £24.99 £299.88
Superfast Fibre Plus 63 Mbps FREE £29.99 £359.88

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Shell Energy Broadband
Legal Name First Utility Limited
Company Type UK Limited Company ( company number: 05070887 )
IPv6 Support No
ISPA Member Not an ISPA Member
What is this?

ISPA is the Internet Services Providers' Association (, a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice No
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

compare this ISP to others
Links Homepage | Home Broadband
Contact Details

Customer Service was a bit difficult to contact at first although this did improve. Not had any occassion to contact them since the initial setup and the fact that there's no website to be able to make changes to your account could be a problem in the future. However, they're cheap compared to other providers and I've no complaints about the speed. I've always had a stable connection since I migrated to fibre irrespective of the ISP so it was worth taking a chance with a little known provider and even the fact that they use Talk Talk to provide the connection hasn't been a problem.

  • phit03
  • over 2 years ago

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