Direct Save Telecom

Direct Save Telecom

Direct Save Telecom Summary
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You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Fibre Broadband 35Mb 35 Mbps £9.95 £24.95 £285.42
Superfast Fibre Broadband 65Mb 63 Mbps £9.95 £27.95 £345.35
Fast Fibre 25 (FTTH) 25 Mbps £49.90 £29.95 £409.30
Fast Fibre 80 (FTTH) 80 Mbps £49.90 £36.95 £493.30
Fast Fibre 220 (FTTH) 220 Mbps £49.90 £49.95 £649.30
Fast Fibre 300 (FTTH) 300 Mbps £49.90 £53.95 £697.30

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name Direct Save Telecom
Legal Name Utilities UK Ltd
Company Type UK Limited Company ( company number: 3126951 )
IPv6 Support No
ISPA Member Not an ISPA Member
What is this?

ISPA is the Internet Services Providers' Association (, a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice No
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

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I have been with Direct save for some years now. The broadband and phone service has been very good and any issues with the connection when reported have been corrected very quickly, within the hour. (two occasions only)

Unfortunately customer service, billing and the sales people often fail to address the issues asked of them. They come across to me as a typical double glazing setup of years gone by. Promise the earth but fail to deliver.

If you can get through the sales hurdle and be prepared for the odd wrong billing episode then Direct Save is not a bad service. After all at the end of the day most people want a reliable service that works whenever you want to use the internet and Direct save has done that for me.

  • AceGio
  • over 2 years ago

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