Post Office phone and broadband switchover starts
We have just updated our listing for Post Office broadband to reflect that as they are moving to a new supplier there will be changes to their product range but as yet the new product details are not known. The new names look likely to be Broadband Essential (with usage limit) and Broadband Premium (unlimited).
This product refresh is likely to see ADSL2+ rather than the current up to 8 Mbps limit but no sign of fibre service options as part of the £500m five year deal announced over a year ago. This deal will see connections provided over the TalkTalk wholesale network, which a number of smaller providers already use and covers some 95% of UK households, importantly this wholesale network can offer both fully and partially unbundled services. For those outside the LLU footprint, we expect a BT Wholesale based service to be used, but managed by TalkTalk.
It appears from our user forums that people are being sent letters informing of the forthcoming changes to their service, with dates of 29th July and 2nd September being mentioned. The current Terms and Conditions page has contract information for those who signed up before 22nd July and another set for afterwards. The new terms indicate that payment by a Post Office Budget Payment Card will remain an option.
Many people are worried that because TalkTalk is involved it will mean full LLU, but while the terms and conditions do not mention this aspect, the presence of broadband without HomePhone shows that shared LLU (where the voice line rental is with another provider) will be an option at least.
Update Friday 19th The Post Office has released a guide for existing customers detailing the changes, the summary being:
- Broadband Essential (formerly Standard) usage allowance now 10GB/month
- Broadband Premium (previously Broadband Extra) retains its 100GB fair usage limit (advertised as unlimited), but the slow down kicks in after the first month (from 2nd September)
- New security package for Premium customers, that includes firewall and monitoring software to safeguard children.
- Broadband Essential £8.15 per month
- Broadband Premium £12.80 per month
- Home Phone with Evening and Weekend calls £13.25 per month