If you are a PlusNet user reading this, then thinkbroadband is one of the magical sites that users of the Sheffield based provider are able to access.
During the night of Wednesday 9th to the morning of Thursday 10th lots of PlusNet users have found themselves unable to visit a wide selection of websites and the usual changing of DNS servers has not helped, suggesting something problematic than a DNS server falling over.
"We are in the process of investigating this now. I will provide on this thread, and our Twitter pages as soon as I receive more information.
Our systems where we provide the service status are also unfortunately down, but I will endeavour to get one up as soon as I have the facility to.
Really sorry for the inconvenience caused."Announcement on Outage
The service status page being down reflects a number of over problems that have seen parts of the PlusNet web presence become unavailable for periods of time. We there are users still connected and speed testing, browsing the PlusNet Broadband Quality Monitors that we can see there is nothing obviously consistent to pin down a point in time when something went wrong.
Update midday We have received the following PlusNet statement on the problems.
"Since early this morning we’ve experienced an outage which affected our phone and broadband service as well as our website. We’ve worked throughout the night to resolve this and have made a lot of progress with most of our customers now up and running. However we still have a few issues which we’re working to solve as soon as possible. We would like to sincerely apologise to our customers for the inconvenience caused"
Another update 3pm in theory everything is back and working, we would add if you are not able to connect as some have found turning off your broadband hardware for a count of 10 and turning it back on i.e. manual reconnect may help.
"All our services are now fully restored, including the Plusnet website. Thank you for your patience, we’re really sorry this has happened and would like to apologise for the disruption you’ve experienced."