The switching of broadband providers a few years ago was relatively simple
as there were few if any broadband and telephone bundles. The rise of the
bundle, which benefits consumers by offering cheaper services, has made the
area more complex, and our recent survey of users who had switched providers
revealed 20% have a gap in service of more than a week between providers.
providers?
The news on broadband switching is not all bad; 42% reported a seamless
changeover, but with broadband being critical to so many people these days
whether they rely on it to work from home part time or whether kids use it for
homework research, there is still quite some way to go.
We ran the survey so that we could have some baseline data for when Ofcom
finally implements a new migration process that should make switching easier
across the myriad of products in about a year’s time. The results revealed to
us that with these changes many months away there was a distinct need for some
simple consumer guidance, and to that end we have created a guide on
switching your broadband provider.
The guide provides an explanation of the processes that can and should be
used by providers.
Phrases such as SMPF, WLR, MPF, NoT are total gibberish to most people, so
we have created an easy to use Migration
Tool that should help the majority of users with the correct migration
path. Of course for more personal advice, visit our broadband forums, where
you will always find someone who can figure out your specific situation.
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Yet another useful tool for non-techies like myself. Thank you very much, I don’t know how we would manage without TBB and its forums!
Apologies we do not have the logic to advise on this move.
Ooops :p
What were the four options you picked FibreBunny?
Believe I figured out which combination you had tried from the logs, and have fixed it.
as both bt sky and now vm employee this tool is brilliant -but am nearly a millionare now for the amount of calls recd saying my new supplier said virgin refused to release my number or my new supplier said they would cancel all my services for me – i hope ofcom and their plan to aid moving suppliers get it right and we dont end up going down the route of slamming like gas and elec went down some years ago –
I also get:
“Apologies we do not have the logic to advise on this move”.
I’m – ‘BT phone bill’, and ‘other’ (Freeola/Entanet) ADSL…
Let me know if you want more details or if it’s just me :¬)
Another few tweaks done