How the public rated their broadband providers in August 2018
Every month we publish lots of data on the speeds that people are getting from their broadband connections but with the variables such as price and customer service the speed alone is just part of the story, hence why we allow our registered users and people running a speed test to rate their broadband provider. The ratings once aggregated up give an insight into how people feel about their broadband provider.
The monthly pattern of the smaller pro-sumer providers at the top of the table continues, but Hyperoptic sneaked in with just enough ratings this month to appear as a new entry.
A change this month is that we are tracking the relative position from month to month, the aim being to make it easy for people to spot if there a provider has slipped down the table a long way, other than 2 new entries the only change was that Sky and Vodafone Home Broadband swapped position.
We have a tool that allows you to compare six months of the ratings for the most popular providers and for those providers where the sample size is too low for a monthly figure on the main ISP page we aggregate the voting over a number of months to give a 1 to 5 star rating e.g. KCom scores 3.5 stars
Based on Customer Service
(change since previous month)
|Customer Service||Reliability||Overall Satisfaction|
|Zen Internet||3 (=)||91.5%||89.8%||88.8%|
|Hyperoptic||4 (new entry)||89.2%||86.9%||89.5%|
|Daisy Wholesale||5 (-1)||76.2%||78.6%||77.2%|
|EE Mobile 3G/4G||7 (-1)||72.2%||72.0%||71.6%|
|Three 3G/4G||8 (new entry)||69%||63.5%||65.2%|
|EE (fixed line)||9 (-2)||68.8%||62.6%||63.9%|
|Vodafone Home Broadband||10 (-1)||68.1%||68.4%||69.3%|
|Virgin Media||12 (-2)||65.4%||66.2%||59.6%|
The percentage score is arrived at by taking the numerous 1 to 5 star ratings that people and combining them arrive at an average where if every votes 5 stars the score will be 100% and 3 stars equates to 60%.
The ratings and speed test results for the broadband providers provide valuable information and another source of information is all the reviews people have left for their broadband providers, which can be accessed via each providers main page.