Fuel Broadband customers sent new Post Office account info
Goodbye Fuel Broadband and hello Post Office is something HomePhone and Broadband customers of Fuel Broadband (New Call Telecom) will be saying this morning as they catchup on their overnight email.
Customers should have first got wind of the forthcoming changes with an email sent on 31st May 2017, when Fuel wrote to people about the move and highlighting that the two services share the same network (i.e. TalkTalk Wholesale). For those in a minimum term period transfers like this do not break your contract unless their is a significant change in the service to your detriment, e.g. slower speeds or higher prices.
The latest emails appear to contain both the new username and password (in two different emails) and our recommendation is that people as soon as possible change the default password to something that is secure and only they know. As is common with block moves of customers like this the new provider is often keen to make an offer to get people locked into a new contract, so for example HomePhone customers can opt for a £15/m line rental package with a new 12 month contract.
Sending out the account details so far in advance of the actual move dates which appear to be 28th July 2017 may confuse people, thus highlighting that these emails have gone out so that people do not miss the new account login details.