Broadband News

Vodafone At Home customers moving to Plusnet in February 2012

Vodafone's landline calls and broadband service never really featured in the list of innovative or cheapest service, two key factors that appear to drive demand from consumers in the UK. Perhaps it is this lack of numbers and a desire to concentrate on their core mobile business that has led to Vodafone deciding to pass its broadband customers over to Plusnet as of 7th February 2012.

Customers on the broadband, line rental and anytime calls service that costs £25.54 per month should have received an email informing them of the change, and a FAQ is available on the Vodafone website to answer the most common questions.

The key thing for customers is that the service should continue to work as it does now, with no username or passwords to change on the 7th February, and email addresses will continue to function. If you make calls that are outside your call bundle, then do check what the Plusnet prices are, and as part of the move Vodafone At Home customers will receive all existing call features on the landline for free for the first 6 months of service with Plusnet.

Some people may take this change of provider as an opportunity to reassess how much they spend on the landline and broadband, and for those in contract with Vodafone currently once the move takes place they will not be held in a contract with Plusnet, thus a Migration Authorisation Code (MAC) will be available upon request, or alternatively you can cancel your broadband, but do not cancel if you plan to order another broadband service, since cancellation will incur a £25 cessation fee.

The broadband service should continue to work at the same sort of speeds as currently, though will be subject to traffic management, the increase in usage allowance from 40GB to 60GB indicates that people will effectively be moving to Plusnet Extra Broadband with anytime calls and line rental. The traffic management applied to this product is described in Plusnet's own FAQ pages.

If you are affected do check the FAQ, or alternatively people can call 0845 4400 264 and select option 2. Users do have the option of migrating away from Vodafone prior to the 7th February, but due to the fact that Vodafone will effectively be migrating the connection to Plusnet, the deadline for obtaining a MAC and moving independently is the 2nd February 2012. It is important to remember that even if moving to a full LLU provider like TalkTalk or Sky, that you should obtain your MAC, to avoid being charged the £25 cease fee. Full LLU providers often don't ask for the MAC, as the migration process onto that type of product does not use the MAC.


OH no

Moved to voda from plusnet 15 months ago; at that time the at home service was sold as unlimited (40 Gb FUP). So normally use 80 GB+ /month,on a market 1 ( going to struggle with something without traffic management and >80 Gb/month usage
After six months i will have to pay an extra£1.50 for caller display

  • ian007jen
  • over 9 years ago

Midnight to 8am is unmetered, which may help.

  • andrew
  • thinkbroadband staff
  • over 9 years ago

Yes, i remembered that.
I suppose for a market 1 exchange £27.00 is still competitive for the next few years.

If i migrated to Plusnet cost after the 3rd month would be 21.49 bb and calls +9.49 line rental + 1.50 caller display = £32.50 ish

  • ian007jen
  • over 9 years ago

Caller display is 99p (not much less but every little helps)

  • Oldjim
  • over 9 years ago


They do a 60GB package FYI.

If paying more isn't an issue then I suggest picking a better provider.

  • otester
  • over 9 years ago

My usage is unlimited with Vodafone,so i suppose i'll be losing that if i stay with plusnet?

  • piermaster
  • over 9 years ago

I would urge anyone with Vodafone At Home (like myself) to switch to the Post Office as they offer unlimited broadband and free calls to selected international countries.
I suspect that the PlusNet deal that is being altered to Vodafone user will eventually be changed to mirror the deals PlusNet customers get.

  • Fac051
  • over 9 years ago

here are some more detasils !
Sign up before 31 March to get a £50 credit^
inclusive line rental – no need to pay BT
up to 8Mbps1 broadband and unlimited monthly downloads2
free wireless router – simple to install
inclusive evening and weekend calls to UK landlines and 0845/0870 numbers3
inclusive weekend calls to UK mobiles as well as our top 40 international destinations3

  • Fac051
  • over 9 years ago

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