BBC Watchdog now in its new regular 8pm Wednesday slot, has published the results from its survey that allowed viewers to rate their broadband provider in a number of categories. The full results can be found on their website.
The BBC is keen to point out that the results are not a scientific statistical survey, but a snapshot of the personal opinions from the 50,000 voters. We have combined the results into one table:
(*)TABLE 4 - PROPORTIONAL SATISFACTION RANKING
This table lists all of the companies surveyed according to the proportion of 'satisfied' or 'extremely satisfied' votes. The total number of these 'satisfied' votes for each company was worked out as a percentage of the total number of people who responded about that company. The companies are listed in order of satisfaction.
(**)TABLE 1 - THE BEST BROADBAND PROVIDERS
This table lists - in order of the total number of votes cast - the companies that, overall, viewers who took part in the survey were most happy with. It was calculated by adding together the 'satisfied' and 'extremely satisfied' ratings in each of the five categories. This total is the number listed after each company's name.
Watchdog are aware that some providers such as Be, Entanet resellers and Vodafone @ Home are missing from the ratings. This was due to the fact they were not features in the letters sent to Watchdog.
thinkbroadband.com has its own ratings system, where you can rate your broadband provider on the categories of reliability, speed and customer service. This rating system is what is used to populate the Rating column in our ISP listings. For more detail including ratings for the last six months our compare tool may be useful. We see between 55,000 and 75,000 ratings each month.