Broadband News

Legacy upload speeds on Virgin Media highlighted

It would seem that in Knowsley near Liverpool, Virgin Media cable customers who subscribe to the M (up to 2Mbps) product have a lower upstream speed than the rest of the country. Their cable modems are configured to connect at 200Kbps for the upstream, rather than the standard 256Kbps. The Register has more on this including the following response from Virgin Media.

"Since merger we have made significant progress on integrating and improving our legacy systems. So far we have completed a massive billing centralisation project, launched a new 20Mb service and upgraded customers to higher broadband speeds for free. Work to align minor differences in speeds across the NTL and Telewest customer bases is ongoing and should be complete very soon, along with further initiatives to reinforce our position as the UK's leading residential broadband service. We apologise for any confusion and will be updating our website accordingly."

Virgin Media Statement

For many broadband users the upstream speed is relatively unimportant, but for people hosting games, uploading videos/photos or running devices like a Slingbox a reasonable upstream speed is critical. The advertising focus is heavily on which provider sells the fastest downstream speed service, but our forums suggest there is a sector of the market looking for faster uploads.


For anyone interested in upload, Virgin Media is not the answer, even if you get the advertised speed. 768 Kb/s upload on a 20 Mb/s download? A ratio of 1:10 is usually regarded the minimum, so Virgin's offering looks rather meagre. And it isn't as if this is the only form of traffic management they have to prevent P2P...

  • jrawle
  • over 12 years ago

It's also cable - downloading reduces your effecive upload speeds due to TCP load (ACK/RWIN) issues.

  • Dawn_Falcon
  • over 12 years ago

Using O2 I get 1.1megs upload and 7 megs download for £7.50 a month with my £10 every 3 months top up Pay and Go all works a treat.

  • FraserSoft
  • over 12 years ago

Dawn_Falcon - I'm pretty sure this also applies to ADSL...

  • adriandaz
  • over 12 years ago

Hmm that does indeed suck for people in liverpool, pity they like so many providers can get away with things like this still due to those magic words "UP TO"

  • over 12 years ago

Even the 768k upload on the 20Mbit is abysmal. I want more. At least 2.5mbit to match with ADSL.

I was actually thinking of switching to ADSL for that single reason, downloading game demos and using VoIP doesn't work

  • Saltank
  • over 12 years ago

200 kbps is indeed rather meagre, it is kind of silly that in the 21st Century one should have to wait so long to do something so widespread and as simple as uploading your pics to facebook for example. ISPs as usual are benefiting from people's ignorance.

  • imbsuk
  • over 12 years ago

adrian - different tech... it affects ADSL far less

  • Dawn_Falcon
  • over 12 years ago

ISPs are never going to give symmetrical or even close to it connections for the same price points as Asym connections as it would eat into their true leased line business too much. If you want a leased line, you have to pay for it..

  • PeteK
  • over 12 years ago

Don't talk to me about legacy systems - at least they have the option! I live on one of the few places that doesn't even have cable - in the middle of Slough, no less - and no likelhood of ever getting it as the road only has about 20 residences so it's not worth Virgin's time cabling it all. :-(

  • madkingsoup
  • over 12 years ago

I would go for ADSL connection only if I am close to the exchange. I get very high download and upload speeds:
Link Information

Uptime: 1 day, 13:01:41
DSL Type: G.992.5 Annex M US 56
Bandwidth (Up/Down) [kbps/kbps]: 2,000 / 18,227
Data Transferred (Sent/Received) [kB/kB]:

And this is the speed I get at busy times and with technical issues so imagine when I am 100% running.

If you live far from the BT exchange, just go cable.

  • webafella
  • over 12 years ago

We get this from Sky - does anyone know if Sky have plans to increase the upload?

Connection Speed 14677 kbps 764 kbps
Line Attenuation 29.0 db 15.9 db
Noise Margin 9.1 db 16.0 db

  • CaptainW
  • over 12 years ago

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