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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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tdhollis 04 Feb 2020 (reviewed 6 years ago)
Faster Broadband but not as fast as it should be! - Only about 19Gbs tops against promised in the 30's. Open reach's fault probably !
jazzbass 22 Jan 2020 (reviewed 6 years ago)
I've always had good service from Talk Talk. Always found them reliable with good speed. Shame you have to talk to heavily accented Asians.
wjenkyns 21 Jan 2020 (reviewed 6 years ago)
My ISP is Utility Warehouse. Not to be confused with TalkTalk, which is how it shows up on this service. UW provides a very reliable and award winning service, not only for it's broadbands but also for Customer Service, which is unusual in the world of ISPs!
M_O_1 21 Jan 2020 (reviewed 6 years ago)
Touch wood, the service has become much more reliable since they swapped me to the latest hub product. Speed is good an only outage in the middle of the night when the router reboots occaionally. They may be updating it ???
petetranter 20 Jan 2020 (reviewed 6 years ago)
I hear a lot of negative from reviews of talktalk, but what can i possibly complain about, I was the only one in street with internet when all others went off in the floods. I have a constant internet with no dropouts, the speed of about 28mbps which is constant and they called me and lowered my bill to £22 a month which includes fibre anytime calls to landline and mobiles for up to an hr, they sent me latest modem at no cost. Five stars from me
jazzbass 20 Jan 2020 (reviewed 6 years ago)
Unlike some people, I've never hada problem with Talk Talk. Very reliable.
andykcole 20 Jan 2020 (reviewed 6 years ago)
They offer me a measly discount to stay then reduce it even further for new customers I can’t wait to get rid of this totally unrealiable company that can’t even speak understandable English
_John_ 20 Jan 2020 (reviewed 6 years ago)
kings7556 20 Jan 2020 (reviewed 6 years ago)
no viable alternative at the moment ???
Pete-W-Trotman 28 Dec 2019 (reviewed 6 years ago)
Great all round service again. 5 star