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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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LJSWales 20 Mar 2020 (reviewed 6 years ago)
Reliable service for February and March 2020
wjenkyns 20 Mar 2020 (reviewed 6 years ago)
Broadband reviewed here is supplied by UW and is the one that wins all the Which? awards Very reliable and fast.
LJSWales 27 Feb 2020 (reviewed 6 years ago)
another month with no problems
manorman 25 Feb 2020 (reviewed 6 years ago)
Talk talk is no longer my ISP, I left as could no longer stand their customers service, they are hard to understand and they do not fully understand English, that is what you get when you put service center in another country.
Grenvil 22 Feb 2020 (reviewed 6 years ago)
I have been a client of TalkTalk for many years - mainly because they are less expensive than most others, and I am reluctant to experience the hassle of change. Their "Customer Service" department is in name only. It is staffed mainly by people, who with the best will in the world, find difficulty is stringing a cohesive sentence in English together. The speeds promised are spasmodic, usually much lower than advertised. If I was starting from "scratch" TalkTalk would not be my preferred option. They are fast becoming the "less expensive" option, with their price rises.
cheffy 21 Feb 2020 (reviewed 6 years ago)
Service is reliable. Customer service if you have to contact them is irritating. Costs are ok. Recently they have started to remove some of the benefits and some pricing increases. I may leave in the future and ditch the tv options, since U can get all I need from terrestial TV and online streaming. So I will be looking for very low cost, very high speed, wide area WIFI coverage broadband and then provide my own pvr's etc.
gazbag 20 Feb 2020 (reviewed 6 years ago)
ok until things go wrong then customer support is a complete joke
wjenkyns 20 Feb 2020 (reviewed 6 years ago)
ADSL is from Utility Warehouse- v stable and Which recommended.
norv001 20 Feb 2020 (reviewed 6 years ago)
Had a problem with the Ethernet connection to my main frame. The TalkTalk engineer arrived and said he could do nothing to fix the problem. Even thou they had help install the connection. I still have not been able to fix and talk talk have not offered any solution.
tdhollis 04 Feb 2020 (reviewed 6 years ago)
Faster Broadband but not as fast as it should be! - Only about 19Gbs tops against promised in the 30's. Open reach's fault probably !