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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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_John_ 25 Sep 2019 (reviewed 6 years ago)
Mikedaytona 20 Sep 2019 (reviewed 6 years ago)
Talk Talk are now delivering the speed they promised, and it remains constant up to now. The only problem now is that I'm now paying £50 per month, unless I sign up to an 18-month deal. I was paying £42 per month, and I can go back to this or even lower if I sign up for the new deal. So now Talk Talk adds customer fleecing, as well as poor support.
andymacp 20 Sep 2019 (reviewed 6 years ago)
Have been with Talktalk for some years now. in all these years the service has always rellable, have never had any dropouts or loss of signal. I use my own router as it is more powerful than their standard one. All in all Iwould certainly recommend them. At renewal time they are very willing to negotiate with you to get the best deal to keep your custom.
cheffy 20 Sep 2019 (reviewed 6 years ago)
I recently had an email communication from TalkTalk saying that the speed they were providing was not as expected and that they would arrange for an Engineer to visit. This was arranged and the Engineer couldn't make it, as he had run out of time on that day. I contacted TT, who said that they didn't know anything about this service and so far nothing has happened. I believe the service was genuine, but it is a case that the "left hand doesn't know what right hand is doing)! I get a reliable connection with TT, but their Customer Service is very difficult to deal with.
Grandpappy 31 Aug 2019 (reviewed 6 years ago)
This will be short-it's not legal to write what I think of TalkTalk. The End!
Grandpappy 25 Aug 2019 (reviewed 6 years ago)
This company has the worst customer service I have ever encountered!Ever!! They 'throttle-back' loyal customers who are not spending enough and can never seem to solve ANY PROBLEM satisfactorily - they even charge you £2 to send you your bill! I'm desperately searching for an alternative provider but apprehensive of broaching the subject of 'Leaving' with them. Stay away from TalkTalk.
LJSWales 22 Aug 2019 (reviewed 6 years ago)
No problems with my service for August 2019
andymacp 21 Aug 2019 (reviewed 6 years ago)
I have been with Talktalk for about 9 years. During that time we have had our differences and have thought of going elsewhere but cannot find a cheaper alternative. Altogether I find that Talktalk does vare for their customers, any fault reported is quickly sorted out and any faults reported are soon rectified. I have just signed up for a further two years with guaratee tha during that period there will be no price increase. My only quibble is their use of foreign call centres, mainly Indian. If they used British life would be much simpler.
Bowlsman41 20 Aug 2019 (reviewed 6 years ago)
Talk Talk fibre connection seems good the 40 GB promised is what l get so very happy.
quoinstone 20 Aug 2019 (reviewed 6 years ago)
Broadband drops out daily