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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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gcpigram 20 Aug 2020 (reviewed 5 years ago)
Marvin1 20 Aug 2020 (reviewed 5 years ago)
After i had left TalkTalk and been with my new ISP about 6 weeks they seemed to start caring. Obviously i was (and still am!) getting calls from them (which i've stopped answering). Sorry, i should probably add that as part of the process of leaving them i have made an official complaint and issued an SAR (mainly so i'd have all the facts and in the hope they'd stop messing me about once i had asked for them). They haven't changed, still as shit as they were when they didn't bother telling customers they'd had a massive data breach.
LJSWales 23 Jul 2020 (reviewed 5 years ago)
normal reliable service
cheffy 21 Jul 2020 (reviewed 5 years ago)
No problems, stable and reasonably priced. Had no reason to contact Customer Service, but in the past it was frustrating and long winded.
jonial 21 Jul 2020 (reviewed 5 years ago)
derektilford 20 Jul 2020 (reviewed 5 years ago)
Having upgraded from ordinary adsl broadband to ordinary fibre my speed has increased from 4.8Mb download/0.8Mbupload to 28Mb and 5.6MB I was pleased with the new rates, but I found that I was receiving a dropout when online- downloading -emails. On reporting this I was immediately promised a new router which arrived by special courier two days later, since then I have experienced no further troubles. Overall I'm pleased that I made the decision to upgrade.
M_O_1 21 Jun 2020 (reviewed 5 years ago)
Now on the FTTP product and looking good so far. Brilliant installation experience from Openreach. That's something I never thought I'd same after experiencing them in businesst. They really have upped their game big time.
Mikedaytona 20 Jun 2020 (reviewed 5 years ago)
The service is pretty good on the whole, but you don't know when something will go wrong. If it does, which is not very often, then it is a hell of a job to get any sense out of TalkTalk support services.
jonial 20 Jun 2020 (reviewed 5 years ago)
Talktalk Broadband is going downhill in my opinion. Over the last few months my download speeds have been ever so slowly lowered. 12 months agao I regularly downloade at 39 Mbps. now I download at 32Mbps. Talktalk have very slowly reduced my connection speed untill it is now just above the minimum they guarantee.
LJSWales 26 May 2020 (reviewed 6 years ago)
no problems