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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

Add review

dellboy60 20 Jan 2021 (reviewed 5 years ago)
It is proving very difficult to get any sense from their overseas technical staff when one has a fault. I have now been waiting for 9 days to get my landline speech line fixed. All I get are repeated messages saying the problem has been resolved but it hasn't. And even though I insist this problem remains they disagree and only when I insisted they actually try to ring my number did they have to admit they couldn't get through and the fault was indeed still there. But there is still a delay of several days before they can do anything about it. Customer service is nil. If only I could speak to someone in the UK who speaks good English and could appreciate a circumstance that was a little unusual that needed a bit more than a standard response. When my contract is up then I must seriously consider changing provider.
mwchouston 21 Dec 2020 (reviewed 5 years ago)
Excellent download speeds. Recently had their high speed offering installed. Everything went to plan. Very pleased
Applemac 21 Dec 2020 (reviewed 5 years ago)
Have been with TT ADSL now Fibre, for a number of years after moving from BT IDSL. Service is based on FTTC. Speeds vary. Often very slow download speed which is usually when the weather is bad. Customer service is usually good (when I have had to escalate). Always starts off well then we get to the "you are not using our router" bit and then help is difficult other than saying "the speeds we see are good for your line". Have had to call out BTOR (via TT) several times over the years who always state that the cables from the cabinet are rotting away in the ground. Aluminium sheathed cables where the outer jacket is now brittle and breaking down. Would love to change, but the reality is it's the last several hundred years of cable which limits performance and that would be the same for whichever ISP I was with. Roll on FTTP (if it ever happens here).
johndroberts 29 Nov 2020 (reviewed 5 years ago)
My Talk Talk fibre seems to get slower and slower Now getting 15Mbs I believe they promise 18 and say I should get 27Mbs
Denis_from_Berks 23 Nov 2020 (reviewed 5 years ago)
This is not a review of TalkTalk because, after years of poor service and even poorer customer service, I transferred to PlusNet some months ago.
dogzman 21 Nov 2020 (reviewed 5 years ago)
The broadband is fast and reliable.The customer service, when needed, is abysmal. The talkalk website is a mess and it is frequently impossible to make changes to your account.
roger1951 20 Nov 2020 (reviewed 5 years ago)
Mikedaytona 20 Nov 2020 (reviewed 5 years ago)
The broadband service works reasonably well, i.e. no breakdowns, and no slowdowns for many months. The problem is always in the back of my mind, "What if something goes wrong", because it is a nightmare trying to get it put right. The customer service is not good because they rely on unskilled people to take problem calls, and the person taking the call follows a pre-defined script. This script is supposed to allow an unskilled person to determine a problem by following the script blindly, resulting in great frustration for the user. TalkTalk like many other businesses offering support services must accept that most people are not technically literate, so do not understand the technical questions posed to them. Those that are technically able, of which I am one, also find it difficult because the support person is not able to understand the technical matter being explained to them. This also results in frustration because support now resort to reading from their script again, and it may take several attempts to resolve the issue when the problem and the solution is obvious to the technically literate. These businesses need to be able to assess the client's technical capability before firing off questions at them. The only company that does this, or did do this was BT. I don't know whether BT still do, but a problem would always be resolved much more easily and quickly than with TalkTalk. I know because I used to be with BT before TalkTalk. To be fair, TalkTalk have upheld their service level now for several months, so maybe I won't need support, but heaven help me if I do.
Denis_from_Berks 20 Oct 2020 (reviewed 5 years ago)
I am no longer with TalkTalk, a useless firm impossible to deal with. I changed in July to PlusNet, with whom I am eminently satisfied. Whereas TalkTalk promised speeds of "up to" (that favourite dodge of disreputable ISPs) 24Mbps, I only ever achieved 5-5.5Mpbs. I now enjoy unfailing >30 Mbps with PlusNet.
apjarnold 21 Sep 2020 (reviewed 5 years ago)
The download speed on my connection is good running about 74mbs but the new router that TalkTalk have supplied is terrible, constantly losing connection and having to be turned off at the mains and rebooted to get it working. TalkTalk seem to be having various problems with their so-called Fast Modems, and seem incapable of solving these issues. I have to resort to using an old HG635 modem router to get round these issues.