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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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dogzman 21 Nov 2020 (reviewed 5 years ago)
The broadband is fast and reliable.The customer service, when needed, is abysmal. The talkalk website is a mess and it is frequently impossible to make changes to your account.
roger1951 20 Nov 2020 (reviewed 5 years ago)
Mikedaytona 20 Nov 2020 (reviewed 5 years ago)
The broadband service works reasonably well, i.e. no breakdowns, and no slowdowns for many months. The problem is always in the back of my mind, "What if something goes wrong", because it is a nightmare trying to get it put right. The customer service is not good because they rely on unskilled people to take problem calls, and the person taking the call follows a pre-defined script. This script is supposed to allow an unskilled person to determine a problem by following the script blindly, resulting in great frustration for the user. TalkTalk like many other businesses offering support services must accept that most people are not technically literate, so do not understand the technical questions posed to them. Those that are technically able, of which I am one, also find it difficult because the support person is not able to understand the technical matter being explained to them. This also results in frustration because support now resort to reading from their script again, and it may take several attempts to resolve the issue when the problem and the solution is obvious to the technically literate. These businesses need to be able to assess the client's technical capability before firing off questions at them. The only company that does this, or did do this was BT. I don't know whether BT still do, but a problem would always be resolved much more easily and quickly than with TalkTalk. I know because I used to be with BT before TalkTalk. To be fair, TalkTalk have upheld their service level now for several months, so maybe I won't need support, but heaven help me if I do.
Denis_from_Berks 20 Oct 2020 (reviewed 5 years ago)
I am no longer with TalkTalk, a useless firm impossible to deal with. I changed in July to PlusNet, with whom I am eminently satisfied. Whereas TalkTalk promised speeds of "up to" (that favourite dodge of disreputable ISPs) 24Mbps, I only ever achieved 5-5.5Mpbs. I now enjoy unfailing >30 Mbps with PlusNet.
apjarnold 21 Sep 2020 (reviewed 5 years ago)
The download speed on my connection is good running about 74mbs but the new router that TalkTalk have supplied is terrible, constantly losing connection and having to be turned off at the mains and rebooted to get it working. TalkTalk seem to be having various problems with their so-called Fast Modems, and seem incapable of solving these issues. I have to resort to using an old HG635 modem router to get round these issues.
mshippers 20 Sep 2020 (reviewed 5 years ago)
meregreen 20 Sep 2020 (reviewed 5 years ago)
Left TalkTalk a few months ago!
gcpigram 20 Sep 2020 (reviewed 5 years ago)
_John_ 23 Aug 2020 (reviewed 5 years ago)
Rubbish
LJSWales 21 Aug 2020 (reviewed 5 years ago)
Had a bit of a slow response for a couple of days but this did appear to be a country wide issue, all good now.