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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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keightleym 20 May 2021 (reviewed 5 years ago)
Good overall support however yearly price increases are a pain.
dogzman 20 May 2021 (reviewed 5 years ago)
philthornton 21 Apr 2021 (reviewed 5 years ago)
Talktalk is fine until something goes wrong. Call centre operators obviously work from prepared scripts and become repetitive in their requests. Also it seems that when using the Chat facility, they are dealing with multiple calls and come back to you every few minutes.
_John_ 20 Apr 2021 (reviewed 5 years ago)
I'm no longer with TalkTalk they are by far the worst company of any that I have had any dealings with in my life...ever.
Mikedaytona 20 Apr 2021 (reviewed 5 years ago)
The broadband service is 95% ok, i.e. speed, reliability, easy to setup and modify, etc. The trouble is that the service drops out completely about once a month at about 01:00 to 02:00 hours usually half way through the month. I believe this is to do with maintenance, but there is no warning or any type of advance notification. It isn't a major problem at this time of day, but it would be nice to know in advance, and why it is happening. Don't bother phoning the helpline because it takes forever to get through, and it is sometimes difficult to understand the support staff. It is not their fault, and they are doing the best they can, but it is just that they are following a script which does not necessarily relate to the problem.
vadek 27 Mar 2021 (reviewed 5 years ago)
I've been with TalkTalk for years. Whenever I try to leave, I'm unable to find a better deal. The broadband is pretty reliable and they do respond to the rare problems when I contact them via Twitter. The only thing is - never call them. Their call centre staff are awful. They seem to be straight-jacketed into scripts that just get in the way. It's impossible to have a normal conversation with them. The fact that they're overseas somewhere doesn't help. So, as long as everything is fine, you'll get a good deal. Just don't call.
Chris56 22 Mar 2021 (reviewed 5 years ago)
Kotiben 21 Mar 2021 (reviewed 5 years ago)
Before the start of contract I was with FUEL with a speed of 3.6Mbs. They were using the same network as TalkTalk, but unfortunately they went bust so I decided to move to TalkTalk logic being same network same speeds. My speed dropped immediately to 2.59Mbs in the 1st year and not long into my 2nd year of contract this has gone down to 1.5Mbs, same provider and ADSL2 line.
dogzman 21 Mar 2021 (reviewed 5 years ago)
Non-existant customer service.Make it incredibly difficult to contact.Ignore complaints.Only able to see amount being charged -no breakdown of service charges or calls.Will be moving when contract up for renewel.
roger1951 21 Mar 2021 (reviewed 5 years ago)
Awful customer support.