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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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vadek 27 Mar 2021 (reviewed 5 years ago)
I've been with TalkTalk for years. Whenever I try to leave, I'm unable to find a better deal. The broadband is pretty reliable and they do respond to the rare problems when I contact them via Twitter. The only thing is - never call them. Their call centre staff are awful. They seem to be straight-jacketed into scripts that just get in the way. It's impossible to have a normal conversation with them. The fact that they're overseas somewhere doesn't help. So, as long as everything is fine, you'll get a good deal. Just don't call.
Chris56 22 Mar 2021 (reviewed 5 years ago)
Kotiben 21 Mar 2021 (reviewed 5 years ago)
Before the start of contract I was with FUEL with a speed of 3.6Mbs. They were using the same network as TalkTalk, but unfortunately they went bust so I decided to move to TalkTalk logic being same network same speeds. My speed dropped immediately to 2.59Mbs in the 1st year and not long into my 2nd year of contract this has gone down to 1.5Mbs, same provider and ADSL2 line.
dogzman 21 Mar 2021 (reviewed 5 years ago)
Non-existant customer service.Make it incredibly difficult to contact.Ignore complaints.Only able to see amount being charged -no breakdown of service charges or calls.Will be moving when contract up for renewel.
roger1951 21 Mar 2021 (reviewed 5 years ago)
Awful customer support.
deniscampbell 10 Mar 2021 (reviewed 5 years ago)
I signed up for Fibre-65 and am getting only 51Mbps. Previously with BT I was getting 66Mbps. TalkTalk ran a line test and said I needed an Openreach engineer to investigate. They organised this but on the day he was to arrive they cancelled it saying their engineers had rectified the problem. I am still getting only 51Mbps.
rbwalmsley 22 Feb 2021 (reviewed 5 years ago)
Updated for 18 months with free uk calls and fttc of about 60 mbps measured from the router line. Good service generally but bandwidth problems occasionally with Amazon prime!
dogzman 21 Feb 2021 (reviewed 5 years ago)
Customer service is abysmal, by far the worst I have ever encountered-and that includes Currys!
desken 21 Feb 2021 (reviewed 5 years ago)
Unacceptable time waiting for an engineer to attend and resolved a problem. Had to wait over 2 weeks for a Talktalk engineer, but after he decided an Openreach engineer was required, it was less than 24 hours after I had called back. The Talktalk engineer said, someone from Talktalk would call with an appointment time for the Openreach engineer but no one did. Hence I had to call them to organise the Openreach engineer.
RickMSmith 20 Feb 2021 (reviewed 5 years ago)
Support with account issues is hopeless. Selecting online re-contract option had no effect; contract rolled onto expensive option. Online chat obtained agreement to change contract and backdate overpayment. No update has been made to package details on account. Online chat is now not available.