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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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nickgrant 21 Mar 2022 (reviewed 4 years ago)
jazzbass 20 Mar 2022 (reviewed 4 years ago)
Whilst overall Talk Talk are reliable, the trouble starts when you need to talk to someone. English does not appear to be the representative's first language. Communications is very difficult. Despite being promised a phone call from a manager to discuss a serious complaint, nobody bothered to phone. Therefore I would rate them (Talk Talk) as unreliable.
dogzman 20 Mar 2022 (reviewed 4 years ago)
dogzman 20 Mar 2022 (reviewed 4 years ago)
18coombe 20 Mar 2022 (reviewed 4 years ago)
They do not look such good value as they used to be. There do seem to be odd drops in the signal Community Fibre looks far better.
Pete-W-Trotman 20 Mar 2022 (reviewed 4 years ago)
Talk talk are rubbish! They couldn't provide fibre at my home. BT did in 2 days.
Mabalingwe 20 Mar 2022 (reviewed 4 years ago)
I have been with TalkTalk for many years and with AOL prior to this.TalkTalk comes in for quite a lot of unfounded Criticism. i can only speak for myself but reliability is excellent. I get very few outages and normally only brief. Speed is always above the guaranteed level, usually between 100 and 120 Mbps and ofte up to 150. I very rarely have to contact Customer service and although it could be improved, they are no worse and on the whole better than others.
bryanshutes 20 Mar 2022 (reviewed 4 years ago)
The most unreliable inconsistent connection I have ever known can’t wait for the contract to expire The speed drops without warning I have to reboot the router at least once a day Never again
bryanshutes 20 Mar 2022 (reviewed 4 years ago)
The most unreliable inconsistent connection I have ever known can’t wait for the contract to expire The speed drops without warning I have to reboot the router at least once a day Never again
kpf61 04 Mar 2022 (reviewed 4 years ago)
25th Jan no internet for 7 days, 18 Feb no internet for 10 days!