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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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Motherbear 01 Jun 2023 (reviewed 3 years ago)
Security major problems, Support lacks experience and knowledge, 1 year - 3 routers later no further forward, remain in Groundhog Day confused, frustrated. Hackers are having a field day at no cost to themselves, only to vulnerable people like Myself
wjenkyns 20 May 2023 (reviewed 3 years ago)
I am with UW (Utility Warehouse) and have been for 9 years. The service has always been good and very reliable. As mentioned in the UK national press this week, I’m glad of my choice and that I know that I am not being ripped-off.
johnszos 20 Apr 2023 (reviewed 3 years ago)
Good value. No problem with reliability. Speed as per contract.
johnszos 20 Apr 2023 (reviewed 3 years ago)
Good value. No problem with reliability. Speed as per contract.
ChrisLRow 20 Apr 2023 (reviewed 3 years ago)
Broadband, though slow today, is generally good, but they have had a major problem with my telephone account, which has still not been resolved after three months.
damo82 19 Mar 2023 (reviewed 3 years ago)
The Openreach FTTP is good (so much better than Virgin Media, especially for gaming). But TalkTalk customer services is out of this world bad.
wjenkyns 20 Feb 2023 (reviewed 3 years ago)
My Broadband is from Utility Warehouse (UW) and continues to be very reliable, fast and very reasonably priced.
Ian_G_Phillips 29 Jan 2023 (reviewed 3 years ago)
Been using TalkTalk at my current property since 2005 for phone, internet & TV. In around 2017 I upgraded to their fibre package and the max I can get where I am is 36MB. I can't get any faster than that due to the distance I live away from the exchange. I tried upgrading to the faster package but speeds were the same. Luckily, I managed to get my money back. Virgin is in my area now and the speeds they state are from 132mb up to 362mb. I've contacted TalkTalk to ask what their plans are to increase speed in my area as my contract is up for renewal soon and I am exploring other options.
Chris56 25 Jan 2023 (reviewed 3 years ago)
dthomas 23 Dec 2022 (reviewed 3 years ago)
Talktalk has done what it up now had no need to contact them about anything. It has been reliable and a better speed than stated.