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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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ajsdisc 20 Aug 2022 (reviewed 3 years ago)
Last reviewq I left I said brilliant and 5 stars, fast (500m) download and upload mega as well (150m) I said at that time its hard to rate them when nothing has gone wrong, well, it did eventually. Internet totally dropped for 24 hours, IMPOSSIBLE to speak to anybody, nothing to explain at the time or since. THEY COULDNT CARE LESS. I wont be renewing the contract in 12 months time. I will let virgin dig up my garden and install there equipment!
roy_c_smith 20 Aug 2022 (reviewed 3 years ago)
Absolutely terrible
dthomas 21 Jul 2022 (reviewed 3 years ago)
Since upgrading to fibre65 the results have been very good higher than the stated figures.
johnszos 21 Jul 2022 (reviewed 3 years ago)
Email service went down for at least 3 hours. Not acceptable.
LJSWales 20 Jul 2022 (reviewed 3 years ago)
good speeds no problems
ajsdisc 21 Jun 2022 (reviewed 3 years ago)
I have not had the need to contact customer service so unable to rate this, but, like all providers, I strongly suspect they will be woeful. Perhaps I should be an optomist? This city fibre 500 meg connection using the eero pro that comes with the package, IS AMAZING! I cant fault it other than no landline! 6 months free 12 months at £35? What's not to like? OK we have had perhaps 15 mins of down time in the early hours when I'm gaming but bounced back no hassles. Perhaps as the fibre ages in 20 years time it may start to play up? I'll be dead by then anyway! I honestly cannot recommend this enough BUT REMEMBER, no landline and no TV.
maxwild 20 Jun 2022 (reviewed 3 years ago)
I have been with TalkTalk since the days of Tiscali. In the last decade I have nothing but praise for they consistency and value for money!
Mikedaytona 20 Jun 2022 (reviewed 3 years ago)
Generally a good service, but there are the occasional hiccups and I don't know why. Don't bother contacting support services because you end up going around in circles, - IF - you can actually manage to get through to them. Don't fall for the offer of a cheaper service because you will end up getting poorer quality components, e.g. changed my TalkTalk TV box but received one without the recording function.
roger1951 21 May 2022 (reviewed 4 years ago)
roger1951 21 May 2022 (reviewed 4 years ago)