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Orange hand over broadband keys to BT
Friday 16 April 2010 14:09:44 by John Hunt

Orange have announced they will be handing over their fixed-line infrastructure to BT who will integrate it into their network. In return, Orange will piggy back on BT's national network which will provide a larger footprint to sell their broadband service from, and help them to provide a higher quality service. 61 orange staff will also transfer over to BT in the deal.

Currently, Orange's LLU network only reaches around 65% of the population, and they hold in total approximately 840,000 broadband customers. The company has had trouble keeping people on board, and this is shown by the decline in customers, down from 977,000 this time last year, although only 44% of this was LLU. Broadband has been a loss leader for Orange, and declining numbers have shown it lose £80 million last year on the business. Orange rank fifth in the broadband market, but continued decline would see it overtaken by rival O2 in the coming years.

"We are not satisfied with where we stand with broadband, as our customer base is declining and our performance is poor. But we need to remain in fixed-line broadband so decided to fundamentally change what we are doing."

Bruno Duarte, (Vice-President of Strategy) Orange

Talking to The Times, Orange blamed ageing infrastructure that needed an investment boost to get it up to today's standards. The decision would perhaps allow the company to invest in marketing of the service, and will put the company alongside Vodafone who also outsource their fixed-line broadband service to BT. The deal will probably encourage Orange's partner company T-Mobile, following the merger of the two, to launch fixed-line broadband services based on this platform. With nearly 30 million mobile customers between them, there is definitely potential to bundle home and mobile services which will form a successful model.


Posted by Gzero over 7 years ago
Looks at bt subforum, yes glowing reports of bt's service.

Posted by john (Favicon staff member) over 7 years ago
Perhaps in comparison to Orange's service?
Posted by andrew (Favicon staff member) over 7 years ago
The BT Total subforum is very different to the BT Wholesale white label services, that Vodafone, Post Office and others use.

Posted by normsland over 7 years ago
They unbundled 944 exchanges which is quite a few. A bit of gaff of not having kit that is ADSL2+ compatible in the exchange or the back-haul to do it. Doh!
Posted by CARPETBURN over 7 years ago
quote"....and help them to provide a higher quality service"

Ouch my sides LOL
Posted by mishminx over 7 years ago
Makes sense for them to bow out now and cut their loses. At least as a pretend ISP they have something to market. I guess the future's bright selling someone else's product.
Posted by absent over 7 years ago
They were still unbundling exchanges just last month.
Posted by MarkHampshire over 7 years ago
"Orange blamed ageing infrastructure that needed an investment boost to get it up to today's standards."

LOL - they should have partnered with Virgin Media then, not BT :-)
Posted by GMAN99 over 7 years ago
"LOL - they should have partnered with Virgin Media then, not BT :-)" They wanted to expand their market coverage though, not reduce it ;)
Posted by MarkHampshire over 7 years ago
If their complaint is that they can't supply a decent service because of ageing infrastructure that's hardly going to improve with BT, the very definition of ancient infrastruture itself :-)

Now, if Orange had gone into a partnership with VM and helped to put up cash to roll out cable across much more of the country..
Posted by mervl over 7 years ago
Following on from their desperate shotgun marriage they probably had no option (who else would want them?). It's all (and only) about cutting costs and Orange's lack of commitment to invest in the UK market.
Posted by timmay over 7 years ago
Well surely this will be the end of oranges 20Mbps, unlimited, sub £10 broadband. Or will it be a change for BT to increase it's ADSL2+ (21CN) foot print?
Posted by Thalgrum over 7 years ago
as a former orange customer, I know one of the reasons they are losing so many people is that their entire customer service and tech support is in india, staffed by people for whom english is at best a 2nd language, more likely a 3rd...
Posted by otester over 7 years ago

Also there's providers for ~£5 more which offer full english support, 30 day contract and unmetered usage.
Posted by absent over 7 years ago
The BT service that they're already re-selling is absolutely appaling. "Unlimited" usage which in reality means a 5GB FUP. If that's an indication of the sort of offering they're going to do, they might as well just give up.
Posted by winston_wolf over 7 years ago
the LLU network had some quite shiny kit (worked on it). was involved in a project to make it do some very shiny new things (which never saw the light day due to marketing/commercial reasons). very peculiar blaming it on needing kit upgrades.
Posted by hairybarsteward over 6 years ago
All that has happened is that when this deal was signed Orange knew that they would be screwing their customers over. This has now come to fruition, Orange call this an "Improvement" and will not apologise to its customers. If you are unhappy contact Orange either by telephone or by my favourite by emailing their CEO Tom Alexander ( or better yet contact both CISAS and OFCOM asking if it is legal for Orange to do this to its customers.
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