Vaioni have launched an up to 20Mbps business class ADSL2+ service from £140.99 per month. The new product called 'ULTRA 20' aimed at SMEs, branch offices and schools offers a 2.5Mbps upstream speed and a guaranteed 10:1 contention ratio. The service uses the LLU network of O2/Be, and is hence available to the same 846 exchanges with a further 400 due by June 2008.
The product is a managed end-to-end service with a router provided. One unique feature of the product is an SLA with 2hrs response and 2hrs fix if the router does fail, but this doesn't extend to the entire DSL service which may take longer to fix if there is a problem. We recommend that anyone who does rely heavily on their broadband connection for their business to function to arrange an alternative backup service, whether it be a cheap connection from another provider, or even a dial-up service to get you back online again. Choosing a backup service that is provided using a different wholesale/LLU provider can add a layer of added redundancy to your connection. There are also options on the BT IPStream based services for Totalcare which provides a faster fix time as per the Totalcare service for telephone lines.