Category: Regulation

A new super complaint from Citizens Advice is aiming to get regulators to investigate what is estimated as some £4 billion lost by loyal customers each year across the broadband, mobile, mortgage, home insurance and savings markets.

Vodafone and its Ultimate Speed Guarantee has had a number of complaints lodged with the ASA and an advert from March 2018 has had a judgement held against based on the wording of the guarantee.

The days of providers making more money from their loyal customers may be nearing its expiry date as Ofcom moves towards implementing an end of contract notification process for customers. The aim being to encourage the public to look for the best deal once their 12, 18 or 24 month comes to an end.

The Future Telecoms Infrastructure review has now been published and after months of speculation gives more detail about how the vision of 100% full fibre for UK premises will be reached by 2033.

Some smaller countries have gone down the copper switch off path already or are part way down it and it seems the idea is popular with the current Chancellor Philip Hammond as part of measures to stimulate construction of full fibre networks.

The regulation of the UK broadband market place by Ofcom means they are monitoring competition levels and working to ensure BT Group does not exploit customers, the latest draft WBA review sees the Market A area reduce significantly in size.

Ofcom has issued a call for operators interested in being designated as a USO supplier but as with the specification laid out earlier in 2018 there are worries around sync speeds and exactly how those on the borderline will be managed.

CityFibre who are on the verge of rolling out 1 million premises of full fibre on behalf of Vodafone has won the right for a judicial review of the ASA decision to let the fibre name stand off continue.

Ofcom is consulting the public and industry on changes to the rules around ensuring 999 and 112 numbers can be called in the UK which is going to start moving towards many more using voice over broadband in the next few years.

With almost all the major broadband providers (as of 8:45am) showing the new average speeds its time to share a few quick things that everyone needs to know.