Category: Regulation

As expected Ofcom has moved to introduce end of contract notifications for broadband customers, to ensure that people do not lapse into high out of contract pricing by not doing anything.

With Internet regulation in the UK shifting towards the default mode being suitable for under 18's, the big test area is getting Age Verification up and running in an attempt to stop children stumbling onto pornography online.

The result of the judicial review in the High Court for how the word 'fibre' is used in broadband advertising has fallen onto the expected side and that is the ASA and how it arrived at advertising can continue to use the word fibre for both partial and full fibre services.

Protecting users online is an admirable goal but in an age of a global Internet will the UK adopting tough new measures be enough to protect the vulnerable in the UK.

The automatic compensation scheme starts on 1st April and with the largest providers on board millions will see money credited to their account if there are delays in connecting you, engineers don't turn up or outages last longer than 2 days.

While many of the changes in the Broadband Speeds Code of Practice will make things better for the public e.g. 30 day time limit for a provider to improve speeds since the minimum guaranteed speed is going to be lower it will be harder to see this triggered.

Ofcom has spent two years preparing for this day and on 1st March 2019 a new version of its Broadband Speeds Code of Practice will come into force and should mean the public has more information at its finger tips.

Ofcom regulates the broadband market amongst many other takes and the Internet Services Providers' Association is highlighting some areas that it feels need changing. We also add some figures on the levels of broadband coverage for business users in the UK.

DirectSaveTelecom is clearly not happy with the selective promotion that the latest Ofcom consumer campaign could be seen to have adopted and has issued a statement.

A new website has been launched by Ofcom and Which? in an attempt to get more people to upgrade to the faster broadband options which in some cases can be cheaper than what they pay now.