Broadband News

Ofcom and Which? want you to check what broadband options you have

Ofcom has started a campaign based around the reality that lots of people are out of their contracts on old ADSL/ADSL2+ based services but could actually upgrade with their current provider or switch to a new provider and get much faster speeds.

The boostyourbroadband campaign is supported by Which? and has three very simple messages:

  1. Check what broadband you can get in your area
  2. Get advice on what you should look for
  3. Speak to your provider and shop around for other deals

While we know lots of people can upgrade to faster services, we want to urge people to check what the price will be once the contract finishes. In situations where you do start a migration to a new provider after changes in the migration rules made by Ofcom your old provider is able to make a retention offer when sending out the sorry you are leaving letter.

Openreach sent through a comment at 8:40am

There are more than 17.5 million homes and businesses in the UK that can order a better service over our network today, but who haven’t yet upgraded – meaning they lose out on more reliable, resilient connections that would allow them to work from home, access every entertainment platform, and manage smart home devices at the same time without so much as a second thought.

At Openreach, we are committed to playing our part in upgrading the country to better broadband. One of the ways in which we do so is by offering long-term price reductions for our wholesale fibre products, which we hope will encourage providers to upgrade their customers onto the faster, more dependable services we’ve built. We encourage customers to get in touch with their providers today and discover what might be on offer in their area.

Openreach spokesperson

We advised the other day about not ordering a broadband migration in the run up to Christmas, since with migrations taking around 3 weeks you don't want this to fall in the time window of 23rd December to 1st January, simply because while the vast majority of migrations are seamless the scope for a new router not arriving or some other fault is not something we'd want to suffer when the home was full. Of course if ordering a new service that can overlap with your existing broadband e.g. one of the alternate FTTP services then no worries. Ordering migrations to avoid the Christmas and New Year holiday season should be safe from 21st December.

Update 11:55am: A statement from CityFibre

It is right for Ofcom to start to address problems created by a lack of impartial information available to broadband customers. It has never been more important to make sure that consumers are empowered to make an informed choice as we strive towards full fibre as standard by 2033. However, it is clear that barriers remain if consumers are still putting up with paying more for sub-standard services.

Ofcom should now expand the scope of this campaign to address the mis-selling of ‘fibre’ broadband. The failure of the ASA to address this and to allow advertisers to wrongly mislead customers into paying more for a ‘fibre’ service that is in fact delivered to their home over legacy-copper networks is perpetuating confusion, and Ofcom needs to step in to help consumers make an informed choice

Greg Mesch, chief executive at CityFibre

The Ofcom checker already addresses the fibre broadband issue by omission, ie it is just using the standard (anything under 30 Mbps), superfast (30 Mbps to 299 Mbps), ultrafast (300 Mbps and faster). So G.fast close to the pod should tick the ultrafast box, slightly further away it only shows as superfast.

Comments

If people don't understand a few basics of broadband they won't be any better off.
As I've posted before, a lad I know changed provider because he only got 1MB, but new one was offering 17MB, he of cause got just the same speed.

  • burble
  • 7 months ago

"check what the price will be once the contract finishes" - We moved to EE 17 months ago, the contract is just coming up to renew. We are paying £40.50 for their 67Mbps broadband plus EE TV and the phone line of course. It was set to jump to £49 but I've managed to get a deal.
New customers get a new router (and TV box) but existing don't need those, so why the price hike? We should be paying less as they would have written off the cost of those boxes as part of the 'new customer' contract before they jump to another ISP.
There is no 'SIM only' type deal on BB though.

  • tmcr
  • 7 months ago

tmcr: Its rare (well apart from BT!) that if you ring up renewels you can't get a 'deal' if you say you are leaving.

  • Croft12
  • 7 months ago

Why the price jumps?

Referral fees and cashback deals have to be paid somehow.
Free or lower than actual cost installs/migrations/hardware may be factored into X% remaining at standard price.

What the likely outcome is that pricing may be fairer, but also more expensive for some, i.e. the really good deals that those engaged in the market will be watered down to apply to everyone. In short cost neutral.

  • andrew
  • thinkbroadband staff
  • 7 months ago

My point should have been clearer - I disagree with prices going up after the initial contract period. A renewal should be the same price ongoing or less as they don't have the cost of new equipment to shell out to a retained customer.
I did try to liken this to a SIM only type deal. Quite often the cost after the initial period isn't made clear. A deal price offered by VM would have been over double the following year, had I taken it.
Having to ring retentions isn't the real answer here.

  • tmcr
  • 7 months ago

A Contract price should be just that, if you take out a contract for 18 months, that price should be fixed for that period, as we all know whats starts as a good deal within months a few pound a month gets added, then before the end of the contract there will be another price increase, it okay saying you can leave if they put the price up, but that means changing providers each time.
The other clever things BT tend to do is a 18 month contracts for internet, yet 12 month only for line rental, so the two never marry up if you wish to take advantage of what is a very small discount for annual LR

  • maltrab
  • 7 months ago

why do companies not just offer a fair price without incentives to new and existing customers,that way existing customers are not being used to subsidise the price offered to entice new customers,all of you suppliers offer a good service at a fair price without all of the bull then we wouldn't feel we're being ripped off,AND if you did offer a good service the need to lock folk into long contracts wouldn't be needed because they wouldn't be inclined to leave because the service was poor

  • steve27
  • 7 months ago

@steve27 because it takes just one company to offer a discount for the initial period. As soon as one does it everyone else has to or all their business disappears. It is a common marketing ploy but once everyone is doing it then they have to find other new things to differentiate themselves.

  • ian72
  • 7 months ago

Well I can't believe it! When ofcom haven't a clue what's available in my area.
They just print lies and old miss leading information.
What a waste of money

  • nobroadband
  • 7 months ago

ian 72
I know that is how things work but if companies were more concerned about quality rather than price they wouldn't need these "incentives":-the quality of an item is remembered long after the price is forgotten,how may times do you here of users slagging off company a or company b even though the price may be cheap,how often do you hear of complaints about Andrews and Arnold or Idnet even though they charge a fair bit more?

  • steve27
  • 7 months ago

"There are more than 17.5 million homes and businesses in the UK that can order a better service over our network today, but who haven’t yet upgraded – meaning they lose out on more reliable, resilient connections that would allow them to work from home, access every entertainment platform, and manage smart home devices at the same time without so much as a second thought."

Website confirms that we are one of the ? million who can't order a better service and are stuck with a costly snail's pace ADSL service, that's one of the drawbacks in living in a rural area I suppose but at least we can get slow BB through CTTP as opposed to none at all.

  • 21again
  • 7 months ago

This checker actually possibly breaches ASA guidelines, it tells me I can get 80mbps fibre from all the vdsl isps. Yet none of those isps estimate that speed. It paints a misleading picture, is it always using the BTw clean high estimate or telling everyone in a FTTC area they can get 80mbps even if they have say a 20mbps estimate?

  • chrysalis
  • 7 months ago

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