New rules on speeds may make leaving harder
One side effect from the new voluntary Broadband Speeds Code of Practice announced on 1st March is that the minimum guaranteed speed (often called MGAL for short) is now designed to take into account the impact of peak time speeds. We believe this means the guaranteed speed will be lower, how much lower will vary from provider to provider, the Ofcom worked example uses a figure of 20% and we expect for most providers not suffering undue amounts of congestion that the drop is likely to be between 5% and 15%.
Under the old rules a customer on an 80/20 GEA-FTTC product where Openreach reported the 80th, 20th and 10th percentiles of lines of similar length as 60 Mbps, 55 Mbps and 40 Mbps respectively, which meant with the minimum guaranteed speed aligned to the 10th percentile the guarantee was set at 40 Mbps. Under the new rules the peak time adjustment will lower this, a 20% drop would give a guarantee of 32 Mbps and a 10% drop a speed of 36 Mbps.
This means that for a large number of lines the new guaranteed figure is lower and while the drop is not massive it will be enough that more people will get the 'you are within the guaranteed range' and provider will wash their hands and do no more.
So yes the right to exit after a 30 day window to fix slow speeds is a lot better and extending the guarantee to more providers is welcome plus extending the get out of jail free card to bundled products purchased when you signed up to the service are all positive. The downside seems to be those who were given a guarantee of 30 Mbps previously might find in the next year this changes to a lower figure, how low will depend on the own providers testing.