Category: Regulation

This morning, Ofcom has published its decision in relation to the “Incremental New to Openreach” customer offer, which would have given broadband providers £9.50 a month credit for 2.5 years for eligible full-fibre connections. The final decision which was published today follows a consultation in July concluded that the discount would not be fair and […]

AI is already starting to play a noticeable role in how UK consumers interact with broadband, mobile and other telecoms services, according to an Ofcom report on Consumers using AI in telecoms. Eight per cent of adult UK internet users have used AI in relation to their telecoms in the past year, with 6% using […]

The Social Market Foundation, a cross-party think tank published a report yesterday calling on the BBC to be funded by a broadband levy instead of the license fee. The current licence fee structure is not popular with the public, and there is a wider review of the BBC Royal Charter due soon. The report sponsored […]

Ofcom is investigating Vonage Business Ltd and Voxbone SA in relation to telephone numbers that are part of blocks held by the two companies being misused by people engaging in scams. It needs highlighting that Vonage and Voxbone are not being investigated for running scams at all, but rather as the holder of large UK […]

Ofcom has moved to provide stability for the market now that full fibre is available to over 80% of UK homes with regard to retiring the old copper network that Openreach operates today. In exchanges where Openreach’s availability of its full fibre network has reached 90% of premises, the requirements to keep copper and fibre […]

The Advertising Standards Authority (ASA UK) has upheld a complaint against UK broadband provider OneStream after ruling that pricing information on its website failed to make sufficiently clear that customers would also receive free trials of two additional services that automatically renewed for a fee. The ruling relates to an advert seen on OneStream’s that […]

Back in February 2026, a consortium of companies closely aligned with Virgin Media O2 / nexfibre announced its intention to acquire Altnet Netomnia, including its YouFibre consumer customers as well as the Brsk customers/network which was being integrated following a previous merger. This merger was highly anticipated following suggestions of similar talks between CityFibre and […]

Ofcom has started a one month consultation to garner support or opposition to its proposal to force Openreach withdraw its ‘Incremental New to Openreach Offer’ as the regulator considers the charges as potentially harmful to network competition. This would be the first time that Ofcom has blocked a commercial offer from Openreach. The Openreach proposal […]

This is a story of a reader in social housing in Central London who went years without access to full fibre broadband due to a Housing Association that wouldn’t budge, and what we tried to do to help him. We have a fairly full mail bag from users struggling with broadband problems, be it speed […]

Several possible reasons for why Ofcom is reporting that broadband complaints have fallen to a historic low, with just six complaints per 100,000 customers in the months January, February and March 2026. Back in 2011 complaints recorded by Ofcom were running at 40 complaints per 100,000 customers. So what are the possible reasons: A key […]