Category: Regulation

Ofcom has started a one month consultation to garner support or opposition to its proposal to force Openreach withdraw its ‘Incremental New to Openreach Offer’ as the regulator considers the charges as potentially harmful to network competition. This would be the first time that Ofcom has blocked a commercial offer from Openreach. The Openreach proposal […]

This is a story of a reader in social housing in Central London who went years without access to full fibre broadband due to a Housing Association that wouldn’t budge, and what we tried to do to help him. We have a fairly full mail bag from users struggling with broadband problems, be it speed […]

Several possible reasons for why Ofcom is reporting that broadband complaints have fallen to a historic low, with just six complaints per 100,000 customers in the months January, February and March 2026. Back in 2011 complaints recorded by Ofcom were running at 40 complaints per 100,000 customers. So what are the possible reasons: A key […]

Virgin Media O2 is calling for the UK Net Neutrality rules to be reformed, specifically for mobile infrastructure. Its position is that the rules are outdated and are holding back mobile investment and constrain networks as agents AI starts using up bandwidth on its own. It has commissioned as report which argues that the requirement […]

A new Prime Minister can mean lots of changes but we are waiting to see if Andy Burnham has big changes in mind in the fixed line broadband sector. While full fibre and Gigabit rollouts have in the past done amazing things for the state of broadband in the UK since 2018, those left waiting […]

The Advertising Standard Authority (ASA UK) published a ruling in which it partly upholds complaints made by competitors Sky and Vodafone made in response to an EE digital poster. The poster which was shown as recently as the start of June 2026 stated “MORE PEOPLE ARE CHOOSING EE BROADBAND [..] SWITCH TO THE UK’S FASTEST […]

The problem of fake and scam adverts across multiple platforms has been growing and often they will feature a well known celebrity with some fake claim to pull in the unsuspecting public. Ofcom is making it very clear to the Big Tech platforms that they MUST address this issue. Ofcom research indicates 51% of adults […]

Age Verification for accessing adult content was a key part of the Online Safety Act 2023, and Ofcom who was given the powers to police this area for the United Kingdom has fined another porn website. The fine for hosting pornographic material and not implementing highly effective age assurance to determine if a visitor is […]

It has been a concern for a while and had the possibility of making installation of full fibre Gigabit capable broadband in flats and homes harder and more expensive, in terms of paperwork and time recording everything. The Ministry of Housing, Communities and Local Government has today announced dispensation from building regulation controls for when […]

Broadband infrastructure builder Nexfibre (owned by the owners of Virgin Media O2) are in the process of acquiring Substantial Group, the holding company behind Altnet Netomnia. This is currently being investigated by the regulator, the Competition and Markets Authority. We previously did a deep dive on what this acquisition would mean for Virgin Media O2 […]