Broadband News

DirectSaveTelecom asks who regulates the regulator

It is rare for us to include a full statement from a broadband provider, but as this potentially affects a larger number of small and medium service providers and infrastructure operators we think reproduction in full is reasonable.

WHO REGULATES THE REGULATOR

On the morning of 14 December 2018 Ofcom announced that millions of people in the UK are paying too much for their home broadband services. They launched the Boost Your Broadband campaign together with announcing that they are in the process of releasing further regulation requiring ISP's to notify customers when they are coming out of contract, as well as advising them of the best available price for their services on the network. Ofcom proudly state that fast broadband can be found for as low as £20 per month.

Whilst we welcome some of the announcement, i.e. notification of coming out of contract and providing the best prices to customers, we are very disappointed that the rest of it is severely flawed and to the detriment of consumers.

  • Some basic research of the industry that they regulate would have alerted Ofcom that for many months fast broadband is found from as low as £16 per month, 20% less than what they think.
  • Ofcom should have cleaned up their accredited comparison site scheme to become 'whole of market' before telling trusting consumers where to look for the best deals.
  • Which?, who use one of their accredited comparison sites, and many of the other listed accredited sites do not show the best deals.

Ofcom provides an accreditation scheme for comparison sites, there are certain rules and regulations which these sites have to adhere to, one of these is listing packages in order of price (obvious right) - well this is the norm for some, but not for others.

More importantly, 4 out of the 5 Ofcom accredited sites comparing fixed line broadband do not display the cheapest deals available. Given that Ofcom have launched an initiative to tell the consumer that they are paying too much for their broadband, surely the accreditation which Ofcom provides (for a fee) should ensure that the whole of market is listed, which in turn ensures that the consumer will get the best price.

Stavros Tsolakis, Chairman of Direct Save Telecom says "it appears that the Ofcom announcement only really serves to promote Which? and the handful of comparison sites with this pointless accreditation. Ofcom are right in what they are saying - consumers are paying too much for their broadband. The consumers own supplier may not provide the best possible deal in the market but there are suppliers out there who offer the same service for a better price. But if the very sites Ofcom promote do not provide the consumer with the best deals, we want to know how will this ever be possible?"

DirectSaveTelecom on Ofcom #boostyourbroadband campaign

We do list the DirectSaveTelecom FTTC and full fibre packages, and our default package search ordering of showing fastest service available to people also makes our search unusual, along with the broad range of infrastructure providers. Our local site has an even wider selection of providers when you search by postcode and gives a  comprehensive break down of the options to the public.

Comments

Seems a fair argument to me.

  • Croft12
  • about 1 month ago

Which? and Ofcom are a case of the blind leading the lame when it comes to broadband.

  • gerarda
  • about 1 month ago

When the Consumers' Association stops using inertia selling for Which?, they might get a little bit of credibility as a consumers' champion.

Just a little bit. But still not much.

  • mpellatt
  • about 1 month ago

Which is very good for so many things I used Which to find the best broadband. Zen have come on top for awhile now and for good reason. Zen's Costomer service is rivalled It is again on top through lack of down-time! I agree with it all. The only fault of Zen has been value for money. It is not Ofcom's fault. Successive governments have refused to give Ofcom real teeth. Until that happens all we can have is whishy-washy.

  • ethicalme
  • 26 days ago

ofcom will think everyone is paying too much for their broadband until its free, as a regulator its on the wrong path. It seems only concerned about price and retail competition but not much else.

  • chrysalis
  • 26 days ago

Ofcom doesn’t want real teeth! It is following the minimal-regulation model. Given its roots are in Oftel and you have your answer. It hasn’t helped itself by using data on the ‘Boostyourbroadband’ website that is at least 6 months out of date. According to them I can only get ADSL2+ at ‘up to 9Mbps. I have been on an FTTC 80/20 service for 6 months.

  • MercuryRH
  • 26 days ago

Most of the cheapest broadband providers have a terrible reputation on the review sites, who would want to go with a provider that is rubbish, not my opinion, I looked on several review sites before changing suppliers, most have 1 star out of 5, speaks for itself.

  • davidspence1954
  • 26 days ago

Having just looked at DirectSaveTelecom's packaegs and prices, I'll stay where I am thank you very much.

  • peterbell65
  • 26 days ago

Some of the review sites need to be reviewed :P

  • 21again
  • 26 days ago

@mpellatt

The same goes for when the ISPA stop taking back handers and having shifty people on their board..

But none of it will ever happen - the MP running it all does not care as long as his expenses get paid.

  • ZenUser27
  • 20 days ago

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