DirectSaveTelecom asks who regulates the regulator
It is rare for us to include a full statement from a broadband provider, but as this potentially affects a larger number of small and medium service providers and infrastructure operators we think reproduction in full is reasonable.
WHO REGULATES THE REGULATOR
On the morning of 14 December 2018 Ofcom announced that millions of people in the UK are paying too much for their home broadband services. They launched the Boost Your Broadband campaign together with announcing that they are in the process of releasing further regulation requiring ISP's to notify customers when they are coming out of contract, as well as advising them of the best available price for their services on the network. Ofcom proudly state that fast broadband can be found for as low as £20 per month.
Whilst we welcome some of the announcement, i.e. notification of coming out of contract and providing the best prices to customers, we are very disappointed that the rest of it is severely flawed and to the detriment of consumers.
- Some basic research of the industry that they regulate would have alerted Ofcom that for many months fast broadband is found from as low as £16 per month, 20% less than what they think.
- Ofcom should have cleaned up their accredited comparison site scheme to become 'whole of market' before telling trusting consumers where to look for the best deals.
- Which?, who use one of their accredited comparison sites, and many of the other listed accredited sites do not show the best deals.
Ofcom provides an accreditation scheme for comparison sites, there are certain rules and regulations which these sites have to adhere to, one of these is listing packages in order of price (obvious right) - well this is the norm for some, but not for others.
More importantly, 4 out of the 5 Ofcom accredited sites comparing fixed line broadband do not display the cheapest deals available. Given that Ofcom have launched an initiative to tell the consumer that they are paying too much for their broadband, surely the accreditation which Ofcom provides (for a fee) should ensure that the whole of market is listed, which in turn ensures that the consumer will get the best price.
Stavros Tsolakis, Chairman of Direct Save Telecom says "it appears that the Ofcom announcement only really serves to promote Which? and the handful of comparison sites with this pointless accreditation. Ofcom are right in what they are saying - consumers are paying too much for their broadband. The consumers own supplier may not provide the best possible deal in the market but there are suppliers out there who offer the same service for a better price. But if the very sites Ofcom promote do not provide the consumer with the best deals, we want to know how will this ever be possible?"DirectSaveTelecom on Ofcom #boostyourbroadband campaign
We do list the DirectSaveTelecom FTTC and full fibre packages, and our default package search ordering of showing fastest service available to people also makes our search unusual, along with the broad range of infrastructure providers. Our local site has an even wider selection of providers when you search by postcode and gives a comprehensive break down of the options to the public.