Category: Regulation

We had been aware a new Ofcom campaign was coming after emails asking for sites like ourselves to promote the material and we raised some concerns at the time, we were re-assured but some of those worries have played out.

The political ambition is for half the UK to have access to full fibre by 2025 and this building to continue until 100% coverage is reached in 2033. Ofcom has now started consulting on how should define the different areas of the UK and what sort of regulation is needed in each zone.

The broadband USO is slowly having the wrapping paper removed from it and we today we learn that Ofcom is proposing BT and KCom as the two operators of the USO rejecting a number of other candidates.

Some 400,000 EE customers and 82,000 Virgin Media customers were over-billed when leaving the provider before the end of the minimum contract term and Ofcom after an investigation has levied fines as penalties for not following the Ofcom rules.

A new super complaint from Citizens Advice is aiming to get regulators to investigate what is estimated as some £4 billion lost by loyal customers each year across the broadband, mobile, mortgage, home insurance and savings markets.

Vodafone and its Ultimate Speed Guarantee has had a number of complaints lodged with the ASA and an advert from March 2018 has had a judgement held against based on the wording of the guarantee.

The days of providers making more money from their loyal customers may be nearing its expiry date as Ofcom moves towards implementing an end of contract notification process for customers. The aim being to encourage the public to look for the best deal once their 12, 18 or 24 month comes to an end.

The Future Telecoms Infrastructure review has now been published and after months of speculation gives more detail about how the vision of 100% full fibre for UK premises will be reached by 2033.

Some smaller countries have gone down the copper switch off path already or are part way down it and it seems the idea is popular with the current Chancellor Philip Hammond as part of measures to stimulate construction of full fibre networks.

The regulation of the UK broadband market place by Ofcom means they are monitoring competition levels and working to ensure BT Group does not exploit customers, the latest draft WBA review sees the Market A area reduce significantly in size.