Category: Regulation

The automatic compensation scheme starts on 1st April and with the largest providers on board millions will see money credited to their account if there are delays in connecting you, engineers don't turn up or outages last longer than 2 days.

While many of the changes in the Broadband Speeds Code of Practice will make things better for the public e.g. 30 day time limit for a provider to improve speeds since the minimum guaranteed speed is going to be lower it will be harder to see this triggered.

Ofcom has spent two years preparing for this day and on 1st March 2019 a new version of its Broadband Speeds Code of Practice will come into force and should mean the public has more information at its finger tips.

Ofcom regulates the broadband market amongst many other takes and the Internet Services Providers' Association is highlighting some areas that it feels need changing. We also add some figures on the levels of broadband coverage for business users in the UK.

DirectSaveTelecom is clearly not happy with the selective promotion that the latest Ofcom consumer campaign could be seen to have adopted and has issued a statement.

A new website has been launched by Ofcom and Which? in an attempt to get more people to upgrade to the faster broadband options which in some cases can be cheaper than what they pay now.

We had been aware a new Ofcom campaign was coming after emails asking for sites like ourselves to promote the material and we raised some concerns at the time, we were re-assured but some of those worries have played out.

The political ambition is for half the UK to have access to full fibre by 2025 and this building to continue until 100% coverage is reached in 2033. Ofcom has now started consulting on how should define the different areas of the UK and what sort of regulation is needed in each zone.

The broadband USO is slowly having the wrapping paper removed from it and we today we learn that Ofcom is proposing BT and KCom as the two operators of the USO rejecting a number of other candidates.

Some 400,000 EE customers and 82,000 Virgin Media customers were over-billed when leaving the provider before the end of the minimum contract term and Ofcom after an investigation has levied fines as penalties for not following the Ofcom rules.