There have been several reports of broadband subscribers of iTalk Telecom experiencing a significant outage lasting days. A user on our forums raised this topic, along with a rather worrying account about being asked to commit to a new contract to fix the issue”
“We were looking into it as an elderly relative relies upon a steady service for their fall detector to notify us in case of a problem. The [broadband] & landline phone have both been out since Tuesday night.
Our daughter finally managed to get through to iTalk, where she was told [initially] that to get the ‘wifi’ working again, they would have to take out a new 15 month contract, then wait 2 days. They then noticed that the relative was on a monthly contract as they were [due] to move to Gigaclear fibre in the next week or two and were told “in which case your wifi will not be working for 7 days”, despite being told that they relied on the fall detector.”
A report by a user on the thinkbroadband forums
Isolated reports can often be challenging to verify as there’s often more to a story, however the service outage has been reported by several users on the review site Trustpilot, where they nevertheless have a very respectable overall score of 4.4 and over 18,000 reviews.
The company does not appear to operate a public network status page which would assist in confirming whether an issue has been acknowledged.
However, the most recent reviews (not necessarily showing up at the top of the Trustpilot page) corroborate the story of outages which started earlier this week:
I have not had Internet since tuesday
I have not had Internet since tuesday. How is it possible for a broadband company’s Internet to be down for this long. Surely this is more than an outage. Company has not been in contact to update customers as to what is going on.
Someone else suffering from this…
Someone else suffering from this outage, again since yesterday 26/2/26
We live in a very poor mobile coverage area so rely on good internet. So no WhatsApp calls, no YouTube, no Netflix etc… I called them and after 30 minutes I got through. Their on-hold music is absolutely terrible! I was also persuaded to take up a new contract as it would get reconnected quicker that way. I now feel conned, as I don’t think this is true. You don’t appreciate how much you need the internet until it’s gone. I’m very unhappy with italk and their lack of communication!No internet for the last 4 days
No internet for the last 4 days. Worst service provider.
Various recent 1-star reviews on Trustpilot
It is worth noting that there are some positive reviews, so clearly some customers can get through, and do have service, so it doesn’t seem likely that all customers are affected.
There appear to be some similar comments on its Facebook page about service issues:
Background
iTalk Telecom is a trading name of iTalk Affiliate Telecommunications Ltd. (based on the company on their terms and conditions). This company is in a Corporate Voluntary Arrangement (CVA), a kind of state where an insolvency practitioner is appointed to supervise the company (but not act as day-to-day managers). It can be stablished by an agreement between a company and its creditors to avoid a full administration process. A CVA can result in reductions in debt (paying creditors a portion of their debt) or changing the terms of the debt. The key difference between administration and a CVA is management usually stays in control.
The business entered a CVA in October 2024. Its last published accounts for year ended March 2024 show a steady turnover of £13.8m, slightly up from the previous year, along with a loss o £1.4m (up substantially).
“Material uncertainty related to going concern
We draw attention to Note 2 in the financial statements, which explains that the company made a reported loss of £1,393,452 for the year ended 31 March 2024 (2023: £845,250) and had net current liabilities of £2,124,242 (2023: £1,761,587), including cash at bank of £51,153 (2023: £22,555) and bank and business loans of £225,260 (2023: £220,966) falling due within one year and £1,342,609 (2023: £1,527,044) falling due after more than one year. As stated in Note 2 these circumstances along with other matters referred to in Note 2 give rise to a material overall uncertainty that may cast significant doubt on the company’s ability to continue as a going concern. Our opinion is not modified in respect of this matter.”
Auditors Report, iTalk Financial Statement to March 2024 (from OCR of text; errors may exist)
There has been speculation as to whether its suppliers have potentially cut its service off, however this seems uncertain at this stage. We did note however that a new company iTalk Broadband Ltd was incorporated in October 2025 with the same controlling shareholder and same director as iTalk Affiliate Telecommunications Ltd. (Technically speaking it was incorporated as RC 21025 Ltd and renamed).
When companies do struggle financially, administrators often sell the businesses to the existing shareholders/directors to bring the out of administration, shedding debts/liabilities. It is possible that customers who re-contract are serviced by a new company, although this is not something we can verify here. However the existence of a new company with the same controlling parties is noteworthy.
The CVA supervisor published an update in December 2025:
“Based on performance to date, and assuming the Company adheres to the varied level of contributions, it is anticipated that the CVA will be successfully implemented, as set out in the CVA Proposal Variation. The CVA has a further 48 months to run, to October 2029. If the Company continues to pay the required contributions and the costs are in line with that varied proposal, it is anticipated that the total dividend to be paid to preferential and unsecured creditors will be 100p in the £.
The CVA is progressing as anticipated and the joint supervisors will continue to monitor the Company’s adherence to its terms, taking appropriate steps in line with the CVA terms where necessary.
Report from Joint Supervisor of the CVA (from OCR of text; errors may exist) — our emphasis
If you rely on broadband…
This item came about from a forum post by a user who was concerned about the impact on a fall monitor for an elderly relative. Remote monitoring/emergency systems is a great way to keep people living in their own homes as they grow older whilst providing reassurance that everything is okay. However if you are using broadband technology for critical systems, you need to bear in mind that home broadband is not designed to be up 100% of the time. We have advice on how to stay online during a power cut (note some of these hacks aren’t the solution to 24×7 uptime but help you stay connected if power goes down generally), but also you need to consider provider resilience and monitoring/testing of the setup of any system you rely on, to make sure it’s working correctly. A backup path over satellite/mobile is highly advisable, or other arrangements you can put into place if your loved one is unable to be reached.
Summary
The iTalk broadband business has a handful of reports of outages with a couple of suggestions that re-contracting would help resolve technical issues. If these are true, it would be irregular. Thinking of possibilities, maybe a dispute could exist with some wholesale suppliers (they partner with Vodafone and potentially others) but this is speculation that may explain why it’s only showing up with a few complaints. There’s some evidence of a new entity with the same management/owners which could be simple restructuring or moving business into an entity clear of historical obligations.
For a company with a turnover of the size of iTalk, the number of complaints seems quite low. In these days of AI it’s never possible to be certain about what could be fake news, but equally there are characteristics here which align with how businesses transfer assets to avoid liabilities.
There’s no suggestion of any impropriety, and the CVA statement is in itself rather positive. These complaints simply raise questions which a lack of a status page means we don’t have answers to.
We have contacted iTalk for comment. We will update this article if or when we receive one.
Do you have an iTalk Telecom service? Did you experience any issues in the past week? Please e-mail us if you have any more details.
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No Internet since Tuesday! What is going on???
How much longer will it be down ?
No Internet since Tuesday.
How much longer will it take to fix ?
Our internet is off and has been for a while. Spoke to them yesterday and they said they were working with open reach to fix the problem. Office is closed today( Sunday).
I’ve also been out since Tuesday. I was asked if I wanted to change to a newer contract but didn’t feel pressured or suggested it would be fixed quicker. The recorded message on their help line during opening hours confirmed that some users were having an extended outage, so it’s not that isolated.
Rediculouse! Still no Internet, still no communication either..
Nobody answers the phone after 2.5hours. Not happy!!!!
Same as I’ve stop them taking money
Shouldn’t Ofcom be on the case?
Do the owners of the business know that their staff are ‘selling’ new contracts to solve defects? Maybe they need to look at their ‘bonus’ scheme.
The fact that all the new contracts are appear to be starting on 13 march does make you wonder if this is an exercise in moving customers who aren’t in an 18 month package onto one.
My elderly relative has been uncontactable for a week now – and he appears to be suffering with the other italk customers. Looking to see how to change contracts, but the system on this is rather opaque.
I live 140 miles away, and he is 91 and vulnerable, so this is pretty serious.
I have reported the continued outage to OFCOM. It is impossible to contact the company and we have had no phone or broadband for days now with no explanation.
I have decided to switch provider and to contest any penalty fees we may be charged. I am surprised there is not more publicity about this. The service is completely unacceptable.
It’s a joke mine been off since February
Also been off since last Tuesday been fobbed off everyday by them and offered me a new contract which i declined as its been the worst internet i’ve ever had as it goes off everyday so i definately don’t wish to enter a new contract with them. I find it hard to believe it is as simple as an outage that they are trying to fix, sounds more like they may have bigger issues that they are not wanting to share with their customers at the moment!? Very frustrating for all customers affected by this “outage”
Also been off since last Tuesday!! Again couldn’t get through so I used the live chat service and was told to upgrade to a more expensive deal to fix the issue!! I told them to do one as this is a totally unacceptable response and resolution. I hope others will follow in telling them to do one!!
Taking out a new contract, in order to clear a fault, very much suggests a change of wholesale and/or back-haul provider.
Any ideas as to which suppliers they use/used?
They use Vodafone and talk talk.
No Internet since Sunday 22nd February not good enough. Now 2nd of March. Can’t even do my job from home can’t gt through .received messages to upgrade .not a chance.cganging companies .and won’t be paying no charges as breached contract on their behalf no Internet. Terrible way to treat customers who keep your business running.
Been without internet from wednesday 25th of february day 6 will be day 7 tomorrow we have signed a new contract new package engineer is coming thursday now we have tried to ask them when they will resume service 1 agent phoned told us today or tomorrow before the live next thing we have contacted them again another agent said friday now another 1 said before thursday they need to compensate everyone that has been effected i have subscriptions i cannot use i also have a family member in the household whos been effected this is disgraceful and had breached customer code of conduct
Cut and run. Management had declined to tell their staff what is happening. Every one is trying to handle the situation blind. Its been the hardest situation for us employees. But as customers. Find another provider.
Disgusting just had phone put down since 24th feb 6.39pm internet went off and only solution is to give a new package not good enough just cancelled engineer as still a week away yet
CANCEL YOUR DIRECT DEBITS PEOPLE
DO NOT GIVE THESE PEOPLE A PENNY
Has any one been to communication ombudsman
Internet been down ten days,reported it twice just got fobbed off with were working on it,and do I want to try a new contract
Find another provider , people.
They treat their employees as bad as their customers! 👍
Mines been down 14 days tomorrow, i’ve switched to another provider today…. As soon as the engineer finished setting up the new line i had a message from italk advising me they’ll be sending me an exiting fee and not to cancel my direct debit to them!
Funny how quick they got that message to me but still no communication to the customers about this ongoing situation, safe to say i’ve cancelled the direct debit as my new provider is paying the exiting fee anyway so why would i need to keep the direct debit set up with them